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Verified Customer

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Eunice Mission Viejo, CA

Just recently I went online and requested a particular assistance and it was taken care of. I hope their good service continues.

1 year ago

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Verified Customer

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Jared Seattle, WA

They're very responsive; I've gotten services within the same day, so that shows me they're making efforts to contact the contractors.

1 year ago

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Verified Customer

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Ronnie And Marlena Rhododendron, OR

They're just very helpful, very friendly, very accommodating. Always able to figure out the best possible solution from our needs.

1 year ago

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Verified Customer

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Derek Mansfield, TX

They were responsive, filed up, reconciled 1, maybe 2 claims. They responded, got it, dispatched out and took care of it.

1 year ago

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Verified Customer

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Danny Amarillo, TX

I use my warranty when I had a problem with my heater. I called and had somebody come out and fix it. They were able to help me.

1 year ago

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Verified Customer

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Jim Dauphin Island, AL

We needed them for plumbing work and they couldn't really find a plumber to come down here. But when they found one, he was really good. They don't really seem to have anybody to work with on my house very much.

1 year ago

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Verified Customer

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James Louisville, KY

My refrigerator was leaking. CHW sent a tech. Tech ordered parts. Parts took 2 months to arrive. Tech called to say parts had arrived but CHW had closed the claim. Tried to explain situation to several CHW phone people to no avail. I had to pay ANOTHER service fee I guess as punishment for waiting for first tech to receive parts. (Both techs were professional and thorough)

1 year ago Edited January 10, 2024

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Verified Customer

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Charles West Palm Beach, FL

Everything is fine. I had a very good service with the repair of the company. The second company they chose was very good.

1 year ago

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Verified Customer

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Tina Chattanooga, TN

I've had to call 3 times and they had sent the wrong person out to my home for the service that needed to be conducted. I had a plumber for a roof leak, and he came because he thought that there was something in the attic, like an air conditioning unit that was leaking. So the call center needs to get people that know what they're doing when they translate over to whoever is going to send out someone for that. That call cost me $75 for him to tell me he doesn't do roofs.

1 year ago

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Verified Customer

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Bill Las Vegas, NV

I haven't had any problems so far with them and they've been very responsive thus far. I've only had just a few claims, but so far everything's been great.

1 year ago

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Verified Customer

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Anonymous Winter Springs, FL

There was only one time that I had a really bad experience with someone coming out to do a repair. Otherwise they always seem to be very knowledgeable.

1 year ago

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Verified Customer

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James Katy, TX

I was given a manager's phone number for the area and I was able to contact him directly with my needs, Using the website has been pretty easy too.

1 year ago

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Verified Customer

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Mike Valley Cottage, NY

The customer support was good. They were kind, courteous, professional and understanding. The overall experience for the last problem I had was a little disappointing because it took 8 days to get my hot water heater fixed.

1 year ago

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Verified Customer

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Dimitri Belleville, IL

They get back with me promptly. I used it last year and this year and they were able to get people out here to fix whatever it is.

1 year ago

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Verified Customer

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LEONARD BARRAZA Moorpark, CA

We filed a claim, they denied the claim. We had an appeal and I had a meeting with the case manager. They agreed to pay a portion of the claim and we were going to take the other portion and pay for it. I never heard back from anyone and that was last week.

1 year ago

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Verified Customer

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Patti Apache Junction, AZ

They're very helpful. Got a phone call right away letting me know what all was going on at the time, what was needed, what was going to happen.

1 year ago

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Verified Customer

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Anonymous Phoenix, AZ

They've been pretty responsive. Recently we've had plumbing that needed to come have serviced and they came out pretty quickly.

1 year ago

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Verified Customer

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Sandra Waxhaw, NC

My garage door wouldn't open on a Friday afternoon and somebody was here Monday morning by 9:00 o'clock and they fixed it within 30 minutes, so that was very good.

1 year ago

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Verified Customer

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Anonymous Melbourne, FL

We had a a clog in our kitchen sink by the garbage disposal and I put in a claim online and within a couple of days they had somebody out to fix it.

1 year ago

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Verified Customer

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Sandra Allen, TX

It's very difficult to get in touch with them. You have to use their online system and then wait for someone to either e-mail you or call you back. You have no idea when that's going to occur. I was able to find the phone number for them online searching for just contact information, nothing on their website specifically.

1 year ago

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Verified Customer

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Padam Rochester, NY

They are very prompt and they are responsible and they communicate. And whenever you call them they never ignore your calls.

1 year ago

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Verified Customer

star star star star star

Charles R Guidotti Cary, NC

I had a good experience, the guy was here on time. He did the service, he repaired the the oven and was a very personal individual.

1 year ago

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Verified Customer

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Wanda Richmond, VA

Just recently I had a plumbing issues with the the toilet and it happened right before the holiday, right before Christmas. They've been very responsive.

1 year ago

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Verified Customer

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Adejumoke Lanham, MD

When I call them, they answer me. They solve my problems. They are there when I need it, when I have problem in my house.

1 year ago

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Verified Customer

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Larry Point Blank, TX

The guy always knows what he's doing. He's real good at it, gets it done. He explains everything to me so I can understand it.

1 year ago

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Verified Customer

star star star star star

Stephen Andover, KS

We had a faucet issue and they came out and sent a plumber out and they resolved it. We actually didn't get to talk to anybody. It's all online.

1 year ago

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Verified Customer

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Karen Naples, FL

My icemaker didn't work. They've always been good fixing stuff. Everyone's been very good who came here and I'm very happy with them.

1 year ago

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Verified Customer

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Ernest Aurora, CO

The vendors they choose seem to be good people. But all I hear from them is that they don't ever get paid for the warranty company. And the warranty company keeps pulling tickets from them so that I can't actually get the work done. Which just makes everything take even longer. Their level of service has gone considerably downhill in the last few years. I have been without heat for 3 months now. I can't get any customer support.

1 year ago

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Verified Customer

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Sheldon Ann Arbor, MI

They're very helpful, friendly and efficient. I called and made a claim, they set it up, the person that came fixed the problem.

1 year ago

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Verified Customer

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Susan Las Vegas, NV

I recently needed a repair and I filled out the paperwork online and then they were here in a day and half to do it. So it was very quick.

1 year ago

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Verified Customer

star star star star star

Pat Dahlonega, GA

I had used it twice and they were very proactive both times. They were timely, very professional. It was a very positive experience.

1 year ago

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Verified Customer

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Patricia Eads, TN

The reason I rate Choice Home Warranty highly is their willingness to offer options, when securing technicians to complete respective service.

1 year ago

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Verified Customer

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Angie Revelles Westminster, CA

Everything is good, I'm just not happy that they don't issue a membership card or a paper showing your account number and a number to call for service

1 year ago

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Verified Customer

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Virginia Handog-Rudish Manteca, CA

Choice replied to my claims right away and easy to talk to its representatives. The problem sometimes r with the technicians that were sent to do the job

1 year ago

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Verified Customer

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Necie Rainbow City, AL

They do not perform what they advertise. I made 2 claims in July , it is now Dec and the claims STILL have not been fulfilled. I've called several times and their employees are rude and stated we had to make an appointment to speak with a supervisor! Choice constantly called me daily until I gave in an d took out a policy with them now I can't even get service for what I paid! Choice is a rip off and a joke!!!

1 year ago

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Verified Customer

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Sharon Claxton Miami, OK

My washer is going out. They agreed to help pay for a replacement. They offered an e-card from Lowe's. I accepted only to find out we wouldn't get the card for 30 days. Our furnace went out. They couldn't find a tech who could come in a timely manner. With the cold snap coming we couldn't wait. They said we could get out own repair person, but that person had to first fill out a form on-line and submit pictures plus wait for approval before working on the furnace. No one would do that, so we are stuck with paying for the repair.

1 year ago

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Verified Customer

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Marcia Cary, IL

It took days to get a plumber because Choice isn't open on weekends. We had a major plumbing backup on a Saturday. Today an electrician was to come out and we never received a call and the company was a noshow

1 year ago

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Verified Customer

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Sidra Perry Graniteville, SC

Choice responds extremely quickl and always professional. When placing a claim Choice responds fast with 24/7 expertise.

1 year ago

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Verified Customer

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Mary Marina, CA

They arranged for a service technician to come out to repair my built in microwave. I didn't have to find someone to fix it.

1 year ago

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Verified Customer

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Lori maley Cheyenne, WY

They do take care of most things and the repair men have been really good. where we live they have a hard time getting someone out to help. It could be more stars but we are still waiting for some help.

1 year ago Edited February 9, 2024

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Verified Customer

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BEN T BATY JR Dickinson, TX

JOB GOT COMPLETED, BUT THEY O MA 3 TRIPS, DIFFERENT TECHS EACH TIME, EACH TIME THE SAID THE PREV TECH DID NO ORDER THE CORRECT PART. TERRIBLE INCONVENIENCE.

1 year ago

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Verified Customer

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Bill Kennedy Carson City, NV

More often than not I have been asked to find my own tech and then put them through the frustrating and arduous approval process. Choice has been the most frustrating Home Warranty platform I've ever owned. The techs also state that working with Choice is incredibly frustrating. One even refused to cash the check we gave him for his co-pay because of that..he felt so bad for us.

1 year ago

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Verified Customer

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Michelle Tran Woodbridge, VA

I have placed two claims and neither one has been approved. Although the person they send comes out telling them what's needed I have to pay a claim fee and then the fees to fix the issue. I never had this problem with American home shield .

1 year ago

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Verified Customer

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nancy m Gagner Stanwood, IA

First claim took way too long. Was a refrigerator. Then I settled. 30 days till e-check. Charge refrigerator figuring to use recheck to pay credit card off. Oh no can't do t hat. Was I too wait another 30 days with out a refrigerator? Never have resolved air-conditioning claim. Only one claim panned in a day

1 year ago

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Verified Customer

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Susan Niemiec Darien, IL

I told them to send out 2 people for repair on my stackable washer and dryer, and they sent 1. I had to reschedule another appointment with another 8a-5pm window for 2 men to come out. Hopefully, they'll have the parts on the truck. Otherwise, it will be a third visit.

1 year ago

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Verified Customer

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Sandeep Pandia Acworth, GA

During sales call I was informed the undercounter beverage cooler would be covered as a second refrigerator. But that coverage was denied even though the kitchen aid website categories the kitchenaid kubl204esb as a refrigerator. A refund of my first months fee should be credited back to me as I was given wrong and misleading information.

1 year ago

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Verified Customer

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Diane and Greg Wilcox Woodbridge, CA

We do not like when we request a service for a repair that a repair company is assigned and an appointment is made without checking our availability. Our dryer was not working and we had to wait a couple weeks after the original request to get Sears out here to fix it.

1 year ago

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Verified Customer

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Wayne San Bernardino, CA

Excellent customer service. It worked as planned. It was very timely. I made the phone call and a repairman was at my door within two days.

1 year ago

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Verified Customer

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Dorel Riverside, CA

I called and made a claim about my dryer. They sent the technician guy here and it needed to be replaced. The minimum cost is $648 and they offered me $335 and it's been two or three weeks and I haven't gotten the money for it. I'm still waiting. They said they would give me a gift card. Nothing happened.

1 year ago

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Verified Customer

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Khader Frederick, MD

They answered issues especially fast. I can call in anytime, I don't have any issue with people who respond. They immediately do respond.

1 year ago

Choice Home Warranty Reviews