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Shelia N Jones Fairburn, GA

I had some issues with a Rep not being truthful and it cost me $1100.00 out of pocket to replace my broken stove. The company that was sent to service the appliance didn't do a true assessment of the issue. They didn't even turn it on.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Jani Reyes Desoto, TX

They're usually very prompt and getting servicemen to assess the original problem , but they take way too much time to decide if they're going to pay the claim and the problem lies unrepaired for too long.

3 years ago

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Michelle Easton, PA

They never made sure someone came to fix my leaky pipe I reported in January 2021. Although they made several appointments for someone to come the contractor never showed up even though arrangements were made for an adult to be present.

3 years ago

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Verified Customer

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Gain Yee Katy, TX

The response time is very good. I have put in two claims, first one went very smooth and the second one we had a leak. It was taken care of quickly also.

3 years ago

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Verified Customer

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Keith Las Vegas, NV

I've used the warranty three different times on plumbing and pool service. The service is great and the people I've dealt with so far have been great.

3 years ago

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Verified Customer

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Mary And Ed Savannah, GA

My stove went out and they called someone to come and it was fixed in a timely manner and I was very impressed with the professionals that they have hired.

3 years ago

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Verified Customer

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Bethel Charleston, SC

I feel like I immediately hear back and support is always readily available. My refrigerator broke and I contacted the company and I was able to get a replacement.

3 years ago

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Verified Customer

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Shana Clinton, NC

I chose to go with Choice Home Warranty because they have consideration for the customer and help the customer to maintain their appliances and to support the community.

3 years ago

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Verified Customer

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Dan Fort Myers, FL

I had very good experiences with things being repaired and replaced and then other experiences we're just a little bit of a hassle but at the end of the day It was fixed but I had to pay out of pocket for some of the things.

3 years ago

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Verified Customer

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Cynthia Maricopa, AZ

I used my warranty two weeks ago. They did what they had to do, they finished up, they were very courteous and personable and I didn't have a problem with them.

3 years ago

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Verified Customer

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Pat Baltimore, MD

I have never had a problem. They've been good every time I've used them which has been several times and actually I just moved and I got a new warranty with them.

3 years ago

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Verified Customer

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Richard Fort Myers, FL

My AC went out. I called the girl who helped me was very polite and she knew her stuff. Within a couple of minutes I had a serviceman respond to me and make an appointment.

3 years ago

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John Okeechobee, FL

My water heater went out last year and it took them three weeks to get somebody out to replace my water heater but yet my refrigerator went out last week and I had somebody there the next day.

3 years ago

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C Atlanta, GA

The propensity to deny claim is ridiculous, especially for things the sales team says is covered. The service companies, if they show up, often give subpar service and then CHW then immediately denies the claims. In addition, the months of hoops I've had to jump through to get a settlement check was ridiculous. I've received mortgages easier than this. Oh, lets not even mention that fact that case managers will ignore you completely. I used to love CHW then last year (pre-pandemic) when I had a claim it went down hill. No shows from providers, denials before the tech submits findings, case managers not following up, being told I've spent x amount of dollars which is close to what I paid for the 5 year policy - Uhhh I dont care. This isn't a flexible spending account. I was a strong advocate for choice several of my referrals bought policies. At this point, I'll never refer another person. The customer service has been reprehensible. Almost criminal to be honest.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 17th, 2021

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Julia Thiensville, WI

They could find a refrigerator repair person told me to contact my own which I did. For the vet said they did not reimburse me the difference minus the deductible of $65. In addition to that the compressor was shut on my refrigerator so I needed a new one. I took the buyout offer from choice warranty it is been 30 days I am still waiting for a check. I also had issues with my heating system I needed a new thermostat the thermostat I have is digital. They would not replace a thermostat with a digital one only with a dial one. I had requested that I get the money that they would pay for the day I want to be installed so I could use my own HVAC provide

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 17th, 2021

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Jean Marshall Hixson, TN

The most recent contractor for the issues with my HVAC was very good. Appreciate having been provided with knowledgeable and helpful contractors/companies.

3 years ago

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Verified Customer

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Cynthia Fittro Longwood, FL

They have a plan that is reasonably priced for me. When requesting service they notify you a technician has been called. The technicians are very nice and prompt also.

3 years ago

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Anonymous Northfield, OH

I was very satisfied with my experience with repairs. I had a leaky faucet and the repairman was very clean and pleasant, and I was very comfortable.

3 years ago

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Simone Las Vegas, NV

I’ve been with choice for years and they have been very receptive to my needs. It had worked very well. There was claim that was not very successful but over the last eight years it has been very good.

3 years ago

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Nicole Mosquera Windermere, FL

I have a very bad experience. My microwave was broken and the people that they sent out did not know what they were doing. I do not even know if they had a license. I was very upset with the people and I think I want to cancel.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Mario Maggie Valley, NC

My dishwasher broke and it stopped draining the water and the people they sent were very diligent they came out and got it serviced and got the problem solved.

3 years ago

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Anonymous Union City, GA

Choice Home Warranty has reasonable pricing. I've recently needed service and I was very impressed with the responsiveness in terms of getting the service handle .

3 years ago

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Mila Albany, NY

I have had to call multiple times and I never get a prompt response. I am waiting for a manager to be assigned to my case. I have complained to customer service. And when we do get though it seems like are claims are never covered.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 17th, 2021

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Mark Winston Salem, NC

I needed to have the garbage disposal replace and you know I got on our website and created the claim and the guys were here less than twenty four hours later.

3 years ago

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Julie

Normally they're pretty good about answering questions or getting me help for whatever it is I need. I have struggled with a few different things in the past and most recently but overall I'd give them a 4.

3 years ago Edited September 14, 2021

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Leroy Killeen, TX

They always pick small businesses over the well known businesses our area. I am not really an online person but it does seem like you are able to get stuff done faster online versus talking to someone.

3 years ago

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Curtus Orlando, FL

Choice sent a gentleman that was very knowledgeable about what he was doing. He was also very courteous. He did what needed to be done. They were very efficient.

3 years ago

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Verified Customer

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Thomas Decatur, GA

So far I have no complaints. The technicians they’ve sent have worked out really well. They respond immediately and send technicians out as soon as possible.

3 years ago

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Verified Customer

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Jeff Lilburn, GA

My AC went out and I had to used Choice Home Warranty to get it repaired. I was handled in a very professional and timely manner. The only issue is that we have had a couple of not-so-professional contractors sent out.

3 years ago

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Verified Customer

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Tanaia Waynesboro, VA

I had to use it a couple weeks ago for an issue with my house not heating up correctly. I set up an appointment and they were able to get good service out.

3 years ago

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Brett Humble, TX

I had an instance on the swimming pool, well, I had a couple items that were deficient when I first called. Because one of the three items I called about was not covered, they just cancelled the entire order. It just got really frustrating. I feel y'all's first response is to cancel jobs and not really listen. At the end of the one-year term, I'd be more inclined to go with someone else than to renew with Choice.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Richard Fort Worth, TX

We had a problem with the refrigerator. They came back five times and then finally said that well we'll give you money for a new refrigerator, so that was nice.

3 years ago

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Lillie Huntington, WV

I like Choice Home Warranty and I recommend them to anyone. The customer service reps and techs they send out are professional, very friendly, and get the job done fast.

3 years ago

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Trazanna Philadelphia, PA

Initially they were the number one warranty company but I was a little disappointed with them. My water heater broke and I had to cover five hundred dollars of it. The guy did an excellent job but I didn’t think it was fair that I had to pay.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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David Fort Worth, TX

There are constant extra emails to buy more. It is all a hassle. You shouldn’t harass your customers. The plumbers they sent were friendly and very professional but the only way to contact someone in customer service to get parts is through email because covid shut everything down.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 25th, 2021

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Dolores San Antonio, TX

I’m disabled and I can’t work and I like the price of it. The work is prompt and reliable. They help as soon as possible and they are very kind and helpful.

3 years ago

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Verified Customer

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Jackie Beachwood, OH

Choice Home Warranty was what I was looking for. The fixed my leaking basement, though they did deny my claim at first. The person they sent out was knew what he was doing.

3 years ago

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Verified Customer

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Ardith The Villages, FL

I've had to make 4 claims with Choice Home Warranty and all three were handled easily and promptly. I highly recommend them to all my friends and neighbors.

3 years ago Edited January 10, 2024

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Antonio Oxon Hill, MD

The few times I've used them, they were very responsive and everything got taken care of in a in a timely manner by professional people. I give the highest rating.

3 years ago

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Matthew Keller, TX

Overall the program is responsive though some of their suppliers are not worthy of Choice though some are exceptional too. Choice is responsive which is outstanding.

3 years ago

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Liliya Owings Mills, MD

For the first year I wasn’t happy, I was close to giving them up but I’ve been with them a long time now. I’m not completely happy because sometimes they say something is not covered but everyone on the phone is really friendly and they take care of you right away.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Feb. 25th, 2021

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Carole Toms River, NJ

Up until recently I was pleased with them but two of my last three times I was denied coverage. They didn’t cover the fan for the AC. I would like to say the person they sent us for the LNFHVAC was an excellent technician. He was competent and knowledgeable. Thank god he came because the flame in the furnace wasn’t set properly.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Feb. 25th, 2021

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Jeanna North Charleston, SC

My hot water heater wasn’t working and I sent a request in on Sunday and on Monday morning they were there and it got fixed. It has been very easy to work with.

3 years ago

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Elizabeth Houston, TX

I am really happy with the company I chose. My agent was great. She made everything stress free. I appreciate that. Service is fast. They are very helpful.

3 years ago

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Sheron Laurel, MD

The only thing I am not totally happy with is the five hour window for the services and they should ask more questions. They are pretty quick to respond and we are satisfied with the work done.

3 years ago

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Milton Gray Severn, MD

I did some comparisons and they seemed to fit my needs. However they don't fully work with you on replacement items. I needed to replace a microwave oven and the replacement cost more than what they were willing to give me.

3 years ago

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David West End, NC

I don’t think they have the best companies working for your benefit. They couldn’t repair a leaky faucet a month ago and I have been trying to work with them for a month to get them to replace it. They are trying to get me another repair man but they are not having much luck with covid going on. They do ahve the best value.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Jody Hudson, FL

They've always been there for me and work pretty fast. Recently, I had an issue with my water and someone came out the same day and was very good and professional. The only thing I dislike is that they don't seem to cover a lot of things we need covered. I also think they're overpriced.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2021

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Donovan Kingsport, TN

This company was recommended by my realtor. When my heat pump went out, I filed a claim and they had someone over within three days which was very quick for me.

3 years ago

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Anna Orlando, FL

They've been really good when I call in and have someone out within a day or so to fix something. They are very punctual and do what they say they'll do.

3 years ago

Choice Home Warranty Reviews