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Sue

I understood Choice Home Warranty sent out the “Best Qualified Technician” to do the repair. After the company they sent out to repair or replace an ice maker never returned after saying they had to order the part we checked on the BBB web site and the repair company is rated F, with complaints taking people’s money and never returning to do repair. Still waiting on return call from Choice Home Warranty on our appeal. Lesson learned, check out company before appointment. I would think that Choice Home Warranty would verify business license and their rating with BBB before sending someone to do a repair.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 17th, 2020

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Duane

When we needed to use the warranty, the jumped on it immediately and had someone out to fix our air conditioning problems in the hundred degree weather so I am satisfied.

4 years ago

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Barbara

I’ve appreciated having Choice. It is quality work. Each time I all, I get in touch with someone right away. I am satisfied with the service each time.

4 years ago

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Antonio

When I call them, they are on it and put you on the schedule to have a technician come out to your house that day. I called them for my ac at night and the next day, the individual called me and came out the next day.

4 years ago

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Shari

I chose Choice Home because they deductible is way lower than the lowest of the all the other companies. There have been several times when I had issues. Some of the contractors are rude and some don’t communicate. That is my only issue, the communication.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by some of our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 17th, 2020

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John

I like that they are always there and always answer no matter what time of the night. They are attentive to my needs and take care of the problem at hand.

4 years ago

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Martha

Called for Oven heating issue. Been out 3 times so far trying different things to fix. Hoping this last time fixed it. So far great service but since work order not yet closed I can't give a full accurate rating yet. Will update when I know for sure how things stand.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 17th, 2020

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Bob Las Vegas, NV

We've been with Choice for many years. In the beginning, it seemed nothing was covered. However, our experience in the last year has been very good and their service has been excellent.

4 years ago

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Sandra Longview, TX

They seem to have problems getting contractors in Texas. I needed to replace the water heater and they couldn’t find a contractor that would work with them so I had to find my own and I am still waiting for my reimbursement.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Dawn Chestertown, MD

They could do better with their customer service. You put in a claim or a complaint and you get a lot of back and forth with twenty million people. I thought they were good at first but I have encountered a few problems. they would not replace something when they couldn’t fix it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Chet And Amber Spring, TX

We really haven’t used their services much. The last time we called to use this warranty, they made an appointment but then when they got here, they told it us it was not covered so I had to get my own air conditioning person and it cost me two hundred and seven dollars. I was not happy with that.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 2nd, 2020

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Wissam/Jennifer Collierville, TN

Choice warranty is pretty good with everything. They did try to replace on of my products and didn’t give me the full amount, only about fifty percent, but other than that they have been pretty good. They respond quickly.

4 years ago

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Alyssa hoo Maryville, TN

Too expensive and can't divide payment up. Great with some home fixes then not great at fixing my ac and have to pay the 65 fee more then 9 times for a company to never get it right. Took over 3 weeks to recently get my ac fixed in summer

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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sandy philips Spring Hill, FL

I have had to make 2 claims in almost ten months into the contract. One was for my refrigerator which was fixed and the other was for my oven. It is a double wall oven and they have found it to be more beneficial to replace it because it is so old. That being said, the issue I have is that they offered $599.99 which would not even cover the one oven never mind the double oven. I don't see how I can replace one without the other. I have not yet discussed this with them so in all fairness perhaps we can come to some mutually acceptable conclusion.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, your Case Manager will contact you directly to further address your concerns.

Sep. 2nd, 2020

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Shelly Stafford, VA

My ac wasn’t working so I called choice to get me a service contract and they were not very responsive. It took them a while to get back to me. I used to have American Home Shield and they used to get back to me within 24 hours. We ended having to call another company outside the warranty to come to assist us. They did try to resolve the issue.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2020

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Anonymous Garland, TX

I like that you can access them online and you can get answers to most your questions. It was frustrating that when my AC went out and the technician got here and told me that particular maintenance was not covered.

4 years ago

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Stephen Indian Trail, NC

Nothing but positive experiences with choice except with one AC technician. He was not very helpful and it took a long time to get a part and it was the middle of summer.

4 years ago

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Ramona Bethlehem, PA

Requests are online and they always come out immediately and get the job done. I thankful that I chose Choice Home Warranty. It has been very positive working with them.

4 years ago

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Joyce Frederick, MD

A couple of weeks ago the aircon was not working and I called, I had to change the name on it and they were helpful with that, and they sent sone out here.

4 years ago

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Fauozi And Sylvie Rock Hill, SC

I am happy with choice home warranty. I will renew. They do it quickly expect my first claim with the AC, that took too long but with other things they answer the same day and get me an appointment within 2 days.

4 years ago

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Foster Shreveport, LA

I had American Home Shield and they were good but I find Choice Home Warranty is really good and I like the price. My plumbing issues were taken care of.

4 years ago

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Shunong Germantown, TN

I signed up with the purchase of my home. Most of the time they are good but once I had toilet failure and they reimbursed me to get someone to fix it. Filing to get reimbursed is difficult.

4 years ago

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Peggy Hollywood, SC

Took weeks to get someone to come out to look at my AC and I had no heat when it happened for almost a month and they wouldn’t cover anything because it was seven years old. For small jobs like plumbing, garage disposal, and stuff like that it is usually fine but with anything major it’s a waste of money.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Gatikrishna Herndon, VA

This is the best value for the services they provide. Seventy percent of the time they are good and thirty percent the request is not great. Their contractors are pretty good and responsive but they could expand their contractors so it could be quicker.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your suggestion has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Anita Franklin, NC

The workers seem to be good but it is hard for them to find workers in out our area because we live in a small area in the mountains so it can take a little while to get someone out her. Other than that it is okay.

4 years ago

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John Florence, KY

They get here in a reasonable time and do a good job. The technician was knowledgeable and told us stuff I had never heard before which was beneficial to us.

4 years ago

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Christian And Laurie Shawnee Mission, KS

Great experince with them every time we have used the service. The dishwasher stopped working and they sent out a repair person and they were able to fix it right away.

4 years ago

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Joe Locustgrove, VA

My dishwasher went out and the serviceman responded to it but wasn’t able to repair it so they paid me for a new unit for equal the value. It can be difficult to get through to them but it is a good deal for the money.

4 years ago

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Betty Cumming, GA

They keep me informed and get someone out the same day or in timely. I couldn’t start my dryer and the guy did come out in timely manner and took care of the problem.

4 years ago

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Anonymous Goose Creek, SC

Choice works well with our rental properties. We turned a claim and they came out right away to assist with it. It is handled right away and very efficiently.

4 years ago

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Abe & Vivian Houston, TX

If they stayed in bounds overall it would be good but they have not stayed within the bounds of what was advertised. It is a good concept but they over charged, I was under the impression that I would pay the initial service fee and then everything else would be taken care of. I am very dissatisfied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Aug. 27th, 2020

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Anonymous Pickerington, OH

All has been great. We’ve had two issues and they promptly sent someone out to take care of it. The first time we used it for the garbage disposal, it was leaking.

4 years ago

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Robert Atlanta, GA

The service is very prompt and very supportive. It is easy to access. I made a request online and they followed up with the name of someone who could do the service.

4 years ago

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Elsie Suitland, MD

American Home Shield did not pay off but Choice Home Warranty it efficient and easy to connect with and they have courteous service that is quick to answer the call.

4 years ago

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Anonymous Bedford, TX

Everything has been great. I used them last week to check on my air conditioning. The checked everything and everything is working fine. The two technicians were very good.

4 years ago

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Bembeleza Las Vegas, NV

Even though the price is low I did not expect to have to wait three to four days to get my air conditioning working. It was in the middle of a heat wave in Nevada. The price is cheaper than anybody else is offering.

4 years ago

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Joe And Olga Waco, TX

I love choice home warranty’s services. They’ve been quick every time we have a problem. We had a garage door problem, they fixed it the same day.

4 years ago

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Terry And Robin Imperial, MO

The coverage they provide us is good. Sometimes they’re a little difficult to get a hold of but they do respond. Nobody is perfect. They get the job done.

4 years ago

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Philip And Jane Killeen, TX

Choice warranty has done a very good job. I’ve had two calls and they responded quickly to take care of those issues. The AC was leaking and the garage door was stuck.

4 years ago

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Carlos Wickenburg, AZ

Last month I used it for the pool pump that malfunctioned and they were quick to respond and repair the pump. The guy they sent over was very professional.

4 years ago

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Tresvan And Klaudya Clayton, NC

I am very happy with choice home. Every time I have a concern, they immediately respond and do a very good job. They are very polite and go above and beyond.

4 years ago

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Angie Akron, OH

I don’t like that the people I have to work with are from out of the area. I have had wonderful services from my plumber but the AC business is really upsetting to me. I have been without air conditioning for fives weeks and it has been one of the hottest summers.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 25th, 2020

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Steve Wolfe New Port Richey, FL

Do not use this Home Warranty Company if you live in the Tampa Florida area!!! I had Choice Home Warranty in Charlotte, NC. Service was great and the technicians were very competent and operated with honesty and integrity. Because of that experience, I decided to use Choice when I moved to Tampa. That turned out to be a big mistake. My home in Florida is an older home so I have had a few more issues that I did in Charlotte. Response time in Charlotte was excellent, here fair. The bigger issue is the level of technician expertise. Of the claims filed, I have only one technician I felt comfortable with and for all 3 AC repair claims, I had to call another company to actually fix the problem. My latest experience with an AC service call is what prompted me to finally write a review. My AC was cooling so I submitted the claim. The claim was assigned to Five Star Heating and Cooling. The response time was actually very good. They were here the next day. That’s where the good ends. The technician was here less than 30 minutes basically looked around and supposedly did a refrigerant pressure check and came back and told me I had a leak and there was nothing else they could do until they were approved for a leak check and they would let me know if it was approved. I was not comfortable with his assessment so I called All Season AC & Heating for a 2nd opinion. The technician was here the next day and spent over an hour going thru the system. Cleaned and serviced the system and checked all connections. My AC has worked fine ever since. No refrigerant leak, if anything the unit was slightly over serviced. I went in to write a complaint and saw the repair was approved two weeks after the initial claim. I could only imagine how miserable we would be two weeks after the fact with temps exceeding 90 degrees. Based on response times and the quality of Choices technicians in the Tampa area, please do not use Choice if you are looking for a Home Warranty Company.

4 years ago Edited January 10, 2024

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Charles Hunt Longview, TX

Been without AC for 6 weeks. One company never showed up. The next one put on a new compressor and hooked it up wrong. Now the compressor is damaged and I can't get him to come back. Choice says call and make an appointment. He says he'll try to get to it soon. The 3rd company was very good. I saw with my eyes how it was hooked up wrong. I'd love for him to come back.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 4th, 2020

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Sharon Haynes

I have had pretty good experiences with Choice Home Warranty but when my air conditioner went out they refused to replace it indicating that it was not maintained properly. My central air and conditioning is maintained twice a year, has been this way for over fifteen years. We have filters automatically shipped every three months so their reason for not replacing my unit was absolutely scandalous. The first repairman they sent out was at my home for over an hour, doing all sorts of diagnostics. He wrote a report sent in pictures and said the unit was old and needed to be replaced. They then sent a second guy from another company that was at my home for less than 10 minutes. They then came back and said they were denying my claim. I then had an independent service guy come out and he said the unit was worn it was over twenty five years old and needed to be replaced. I then contacted the mfg of the unit and he said the life expectancy of my systems was 13 -15!years so considering it's held up for 25!years is great but it worn out and I will continue to have problems. With all of this info still no luck. I give them a zero for how they managed this call and would not recommend them to anyone based solely on how this one call was handled..

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Jul. 27th, 2020

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Dean J. Triche

What you provide is not clearly explained by your sales force. My water heater went out and you don't cover the tank. My clothes washer went out and you did not replace it but instead gave me $200. The wait for a technician is very long.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website,under User Agreement.

Jul. 21st, 2020

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Bhupesh

It will take like more than 1 hour for the customer service to pick up the call on existing claim which I do not like. My AC unit broken and I filed a claim. The whole process was very tedious and it was not at all satisfactory. Moreover the rep who spoke to me regarding my claim was very rude he was like talking like a dictator and he didn't even want to listen to me. The technician came in and he confirmed that it needs to be replaced. It was a very hectic painful process, especially with minor kids in the home and also a pet. I will tell my friends that they definitely should not use choice home warranty because the service is horrible.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage

Jul. 20th, 2020

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Racquel

We actually used it today. Customer service has been good. We have a broken faucet in the bathroom and called them on Friday and they had someone out Monday to fix it.

4 years ago

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Patricia

They have excellent reviews. Then they came to my home and they were excellent. They explained everything to me before they do anything. They were very nice and courteous.

4 years ago

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Anonymous

They were the most reasonable. Claims are processed and sent out in a timely manner, but if they can get out of paying a claim they will. I've used my warranty several times. Sometimes they didn't pay and sometimes they did.

4 years ago

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