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Lori Ruff Lynchburg, VA

The plumber that keeps accepting my claim has not shown up since Feb. My plumbing is leaking and backed up but this is the third job and he has yet to appear. Then I have to wait until it can be assigned to someone else.

3 years ago

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Verified Customer

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Kv Bellaire, TX

I have been pleasantly surprised about the quality of the contractors. Except for the plumber, everyone else has been great. I received contact within a day, less than 6 hrs for most of them.

3 years ago

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M.L. Denton, TX

Dryer broke, the part that was sent is not compatible with my dryer. Repair guy left said he wasn't able to reach choice home warranty so I called when he left. Lady on the phone said no problem we will contact repair people to verify the dryer can't be fixed. She said it should only take a few hours. I waited 24 hrs called back, the guy on the phone said the same thing. It has now been a week since I last talked to anybody. I have not received any up dates. I'm about to call again. I'm not sure why it's hard to contact the repair people they sent out.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Maria Lewis El Paso, TX

I was Very disappointed on my claim made for my water heater, which was denied. As per claims representative, tank is not covered. In my opinion, when you advertise the items you cover to make the sale. Is false advertisement, cause the Tank is part of the water heater. Now!! I got stuck with the bill. I will be letting my family members that I had referred, to think twice about renewing their policies as I will be doing as well….

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Alice Rager Summerville, SC

I’ve had Choice Warranty for approximately 4 months and have already had to use them twice. In both cases, my issues were repaired by the next day!

3 years ago

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Houston Long Cartersville, GA

Experience has been mostly good, but had 2 claims that lingered (one still) including going without a water heater for 2.5 weeks this winter then having to pay $400+ instead of the regular service fee to finally have it replaced. Savings have been minimal but they’ve been good with some of the smaller repairs.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Frederick Theiss Jr Canyon, TX

The tech arrived assessed the problem ordered parts locally and repaired the warer heater. Left the work site clean. The tech knew what he was doing and was very personable.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Linda Wise White Plains, MD

Prompt, professional and very knowledgeable. And, as I have never had happen, he actually had the part in his truck! Would recommend him any time and to anyone. .

3 years ago

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DeWitt Fleming Union City, NJ

If an item needs to be replaced, Choice should cover the full price. Also, if a refrigerator needs to be replaced because it is broken, there should be a more immediate reimbursement process. I have been without a refrigerator for 2 weeks and it has been very expensive to eat and very annoying. I think 30 days to wait for a gift card to get a new refrigerator is ridiculous. Also, it should be a general gift card and not one to a specific store. I found that other stores have better prices than Lowes. This has been a horrible experience.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Donna Jordan Middleburg, PA

They had someone to fix quickly. And they paid that we could get a new dish washer which we didn't have the old one long. and they we real good paying most of the new one.

3 years ago

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Ronald Genzer Goodyear, AZ

When I had a/c problems, they did nothing to help but use their "get out of paying clause"(We don't cover anything caused by rust or corrosion). My coils had rust or corrosion so they didn't cover that and I understood but my compressors had not rust or corrosion and the compressor problem was not related to the rust or corrosion on the coils but they kept saying "it's not covered because of rust or corrosion". When my microwave had a problem they offered a Lowe's gift card to replace the microwave rather than repair it. The offer was for about 1/2 of the cost of a new one. I accepted the offer but they said it would take up to 30 days for the electronic gift card to reach me via email. For an electronic gift card coming via email, they should have had it to me within an hour of when I agreed to the offer so I could have taken advantage of the sale price at Lowe's.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Robert O'Connor San Antonio, TX

My rating is zero. (1) Frequently, incompetent tradesmen: For example, last spring, a plumber took two and a half weeks to show up and completely misdiagnosed the toilet problem, which Choice refused to repair (thank goodness) for a flimsy reason, and then the plumber wanted to charge me over $900 to fix. (I nearly got an ulcer trying to deal with the plumber and Choice customer service during this time. (2) When an item needs to be replaced, Choice offers a fraction of the actual cost, so I always have to file a complaint with the BBB in New Jersey. (3) Choice has the absolutely worst customer service. (4) Worst company on the face of the earth.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Verified Customer

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Sylvia Payne Chattanooga, TN

Have only had a couple claims so far but they were mostly handled in an efficient manner. Only drawback is that we're being billed for our $75 fee from Sears Home Services that was paid at beginning of claim.

3 years ago

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Jimmie C. Wright Jr. Houston, TX

The last time I called to get a receipt for the $893+ dollars I had to pay for AC repair your customer service representative hung up on me. He said you do not email receipts. Unless you have changed your policy I have received receipts before. I gave you 2 stars because I had never had a problem before, you to find whatever customer service agent it was and get rid of him as fast as possible.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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RANDALL DAVIS Wichita, KS

Because they didn't want to change out the a coil along with the condenser and then I would have had more problems The transparency of all the transactions weren't good and when and if I needed to change a repairman I couldn't do it unless they picked up all the equipment

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Ryan P. Kemble Somerdale, NJ

They did fulfill their obligations under the warranty, however, they dragged the appeal process out unnecessarily and then followed my initial recommendation to have someone else look at the unit. The result was having a non-functioning AC during the peak cooling season.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Molly Richard Harrison, TN

Seems like there are a lot of loopholes in what they cover. They also call, text, and email CONSTANTLY to try and get you to extend. I was thinking of extending initially, but the call and voicemail and email I receive at least once a day has made me reconsider. I feel like you’re only this pushy if you’re scamming.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 14th, 2021

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Byron L LaPorte Webster, TX

my most recent experience with Choice leads me to believe that they have forgotten that they are in the customer satisfaction industry. i reported an incident and provided feedback after the job via the survey i was sent and have never had a single response from anyone about the horrible experience. no one has reached out to find what could have been done better, or any constructive criticism. they treat customers as though now that they have the money from the contract, customer service is no longer necessary or even a priority. they expressed that in their handling of the claim. you cannot speak to anyone with any decision making authority when you call the tolll free number. you have to set up a call way out in the future.....and when you do set up the con call, they dont show up and dont even have the decency to email you or let you know why they didnt show up. keep in ind they set up the call. not only that, but they didnt reschedule. i had to call back to reschedule and had to strat the progress from the beginning again....including the two-3 days scheduling delay. they have no integrity. the contractor they sent out indicated their diagnosis, and it got twisted by the Choice Home warranty team. they just wanted to reach the decision that the item was not covered so they could negotiate a "meet me" point instead of claiming responsibility for the equipment failure. a complete waste of money but most importantly, the customer service skilss are non existent and they make the paying customers feel like they are doing us a favor. disgusting

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 14th, 2021

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Robert Branc Painter, VA

I believe this company is not an honest company. My air conditioner was broken, they sent someone to evaluate the problem. They only performed palliative correction which lasted a month or so. Then we called them again complaining it's still not working. They again someone out again. They knew it was a larger problem and again performed a bandaid solution. You guess it, broke down again, this time asking me to find someone because they were unable to find a contractor. My guy came out and found the Handler was bad and needed replacing. They were only able to cover maybe 1/2 of the cost because they deduct the previous visit cost from the total annual cost allowed for air conditioner repairs. I was able have representation by a local Attorney to represent me because they are not honest with what they represent to their customers! I cancelled my policy with them and signed with American Home Shield. I do not recommend Choice Home Warrenty to anyone!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim was fully covered up to the terms and conditions of the policy. We regret losing you as a customer.

Sep. 14th, 2021

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Elizabeth C Stewart Roswell, GA

have been pleased at prompt responses. However I was disappointed at how much they gave for replacing a washing machine. To me " if we can't fix it we'll replace it" means replacement cost!

3 years ago

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Chris Mather Berwyn, PA

After Ida I tried calling for 2 days to get service and was unable to get thru so I ended up paying for the service call out of my own pocket. You cannot market you are 24/7 if your phones aren't working!

3 years ago

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Verified Customer

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JACK & DELYCE GUNION Conroe, TX

We think Choice Home Warranty's price is competitive, and they give quick service. They stay on top of things while the utility etc is being repaired.

3 years ago

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Forrest L Himes Grand Junction, CO

Some time they do a great job; however, I have had problems getting items prepared and would have to be replaced despite the company's claim that they would match the cost to replace with a comparable product the amount would not even come close.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Chris Acworth, GA

They use qualified service companies & their website all ou ws for easy submission of claims. Rating would be 5 if they offered the same per month cost without having to purchase a multiple (5) year contract.

3 years ago

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Jillian Harriman, TN

It was highly recommended by our realtor. I would like there to be more information on the website. I don't feel like they are that supportive and they don't really listen to us and take the time to understand our questions. They were able to find a company within a couple of hours so that went very well.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Harold

It's affordable though they only gave me a hundred and fifty dollars to replace the washing machine which you can't do for that much money. They are always punctual when they come out.

3 years ago Edited January 10, 2024

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Rob North Las Vegas, NV

Generally choice home warranty it pretty decent. I did have a problem with the water heated and it took a long tome to get to my place. That was not a smooth process. The have the best prices.

3 years ago

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Syed Plano, TX

Recently the conditioner broke and they sent a technician quickly. They found it had to be replaced and everything was done fast and to my satisfaction. The service is good.

3 years ago

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Mary Lorton, VA

Seems like Choice Home Warranty is the best option. They have always been very easy to contact. The communication is quick and easy. It is resolved easily.

3 years ago

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Bobby Meriden, CT

Very cost effective. I highly recommend it. The service is very efficient. The people are very informative. The technicians are very professional. It went smoothly.

3 years ago

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Lisa Virginia Beach, VA

They suck. They have not been there when I needed them. The quality of service is terrible because they have not helped me. I am currently in the middle of a claim right now. I called my claim in a week and a half ago and have yet to have a contractor come out. They said the contractor would come out this past Monday and they were a no show twice. I had to call Choice and ask them to help me try to get somebody out here to my house and now I'm still currently waiting with no air conditioner and I'm the one who's having to do all the legwork, they have not done anything to help. They don't support their customers. Once the file of the claim over to get a contractor nobody followed up to determine if the contractor is doing what they're supposed to be doing. It just goes into the void until the contractor happens to send something into them or their customer called to complain.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 8th, 2021

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Theresa & Frank San Antonio, TX

I have had you for a few years and I have always appreciated all the work you have Done in my home. You have always been there for me. I thank you so much.

3 years ago Edited February 26, 2024

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Anonymous Southaven, MS

They offered me a good deal. It's not what it's saying it will do. They were telling me that my claims weren't covered when they were. Some supervisor was supposed to call me back, they never did. I don't know what's going on with my claim.

3 years ago

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Susan Sours Claymont, DE

I would rate them a ZERO if I could. I called in my claim on 7/17/2021 for my hot water tank not heating the water. I received a quick response & was immediately assigned a technician. I ended up having to call the technician to remind him to show. He came after 9:00 pm. He claimed the hot water tank needed a new burner & a thermal coupling. I was then informed the parts cost $700.00 & I would be responsible for an additional $200.00 charge above the $60.00 service fee charge. I contacted CHW to inquire about the $200.00 charge. I was informed that the cost of the parts exceeded the $500.00 limit. I disputed the $200.00 charge & George from customer support said he would look into it. Upon rereading my maintenance agreement, it states "Your sole remedy under this agreement is recovery of the cost of the required repair or replacement, whichever is less. You agree that, in no event, will Our liability exceed $1500.00 per contract item for access, diagnosis, repair or replacement." FINALLY, on 8/31/2021, the technician replaced the parts. A week later, still no hot water. CHW rescheduled an appointment for the technician to come out. The technician said he wasn't able to come out then, it would be the following week. We had already gone 3 weeks with no hot water & a newborn in the house. We decided this was unacceptable. We had contacted another technician on our own & the part needed was the censor. We decided to purchase a new hot water tank & had it installed ourselves for a total of under $700.00. If the parts cost $700.00, why didn't CHW just replace the tank to begin with? I then contacted CHW with my complaint & demanded my $200.00 be refunded & I told them to cancel my policy. I spent 2 hours on the phone, spoke with 8 people & got disconnected 3 times. Each time I called I had to start back at square one speaking with customer support. EVERY time I was transferred to the Resolutions Department, I ended up getting disconnected 2 times while speaking with Resolutions & once while being transferred. When I called back later, I was told my $200.00 could not be refunded because I had canceled my policy. Now tell me this company isn't a scam.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Inge perry Chattanooga, TN

calls to Tony, it was always coming in the next day. After I finally calling Tony myself he stated he had to buy from his vendor or he wouldn’t make any money on it. So after cont. to call him always not in yet. You can buy one at Lowe’s for $119. The last call was last Friday stated it would come Saturday. I called him back on Monday. Yes it came in. He said he would put it in on Wednesday between 1-3. Had Simone at the house waiting. After 12pm on Wednesday he texted me stating could he come next week he had an emergency. I told him no I had waited long enough he would have to send someone else. At 5.30 he texted would was the address. S finally came after 6 pm.this was from July 15th to august 18th. I think your co. Tried but had to buy from the vendor. When it came in he was coming yesterday. But at 12.30 texted he had an emergency and could he come the next week. I said no. It had taken over a month and to send someone else and I was calling the company. Than I got a text wanted the address. Someone finally came about 6.30 pm.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Carla Anderson Mont Belvieu, TX

Company only want to replace my washer, then it takes over a couple weeks to discuss issue of why the offer was so low to replace. Then we we agree to a payout, we were specifically told we would get a check in the mail. Now this Tuesday I get an email stating that they are sending me a Lowe’s gift card??? I called Choice back on Tuesday to say no I don’t want the gift card because I’m buying my washer elsewhere and I’m told that the gift card was already sent…..sorry we can’t change it????? We NEVER RECEIVED another email with the Lowe’s gift card in it. I searched my trash and junk mail. So I call again and now I’m told “unfortunately we cannot do anything because it was already sent. I reiterated once again that I had called before it was sent and the person I spoke to told me that I would get a call from a supervisor before the 24 hours?? Yeah, I never received a call

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 25th, 2021

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Dave Beckett Reynoldsburg, OH

They didn't cover my broken water pipe leak in basement? The rep said it was a pre-existing condition? It was not! We appealed it took 2 months and nothing but excuses! It leaves a bad taste in your mouth when your legitimate claim is denied!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Randolph Persaud Matawan, NJ

This was my first call and it was done to my satisfaction. I was very pleased with the service from the time I made the call to the completion of the service.

3 years ago

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Kristen Henderson, NV

The recent claim I submitted was handled very poorly. The case manager was not well informed and did not help me resolve my issue. I had to pay out of pocket for a repair that should have been covered by my policy. It was very clear Choice had no intention of paying the claim and did not allow me to get a second opinion on why the part failed. The initial opinion was wrong and that was verified by a 3rd party who was unaware of any home warranty policy.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2021

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Sefra Perkins Houston, TX

I called about leaking from my upstairs bathroom and instead of the problem being fully fixed, it was only partially fixed. When I called about about the leaking that was still going on, I was told I wasn't specific enough and since the problem wasn't fully addressed on the previous visit, it would have to be a new claim and I had to pay another service fee. What a rip off considering I hardly used the warranty I've been paying for over a year. Way to treat your customers.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Maryellen OBrien Las Vegas, NV

Timely. The organization they paired me with was extremely efficient and communicated very very thoroughly and promptly with me all the services were done as promised

3 years ago

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Melody & Maurice Cowgill Las Vegas, NV

Your Technician was supposed to come back the next day to finish the job and we waited, but he didn't come back. I think my husband had to call him. But he did a good job when he finished it.

3 years ago

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Felishia Neal Greenville, NC

My burner went out on my stove ,I filed my claim and was connected to a repair service and they got my stove fixed and all I had to pay was the deductible

3 years ago

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Dean Pray Sun City West, AZ

Most recent experience was CHW getting pool pump repaired back in late June. CHW quickly set up appointment to have pool tech repair/replace non working pool pump.

3 years ago

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Kristen Kennedy Pearland, TX

Several service calls have gone very well, but we have had them tell us items were covered and then were surprised later with a bill. We also had service calls take over a week for an initial exam of our parts needing work, and received minimal help in having services made timely.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Debbie Nederland, TX

American Home Shield was frustrating so I switched to Choice Home Warranty. It was the best option at the time but now I am seriously considering changing services again. I am in the process of a claim right now and I am waiting for the technician to come back for a third time. It has been over a month of them working on it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

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Sagar Suwanee, GA

The overall premium could be lower but they have taken care of my issue with the air conditioning. They scheduled a technician for me and it was fixed quickly.

3 years ago

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Nick Canton, GA

The people that came to fix my malfunctioning air conditioning were very professional. They did a good job and they did it quickly. Choice got them to me the next day.

3 years ago

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Oluwafunke Riverdale, MD

Even when you place an order online, they still respond to your claim within 24 hours. It is also cost effective. I only pay 60 dollars every time I call a technician.

3 years ago

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Verified Customer

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Yusuf Columbus, OH

Choice Home treats me very well. I will refer my friends to them. I get good service with them. They always respond to my calls and solve my problems as fast as possible.

3 years ago

Choice Home Warranty Reviews