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Red Trumbull, CT

They were able to address the issue. The only concern is that the availability of technicians in Connecticut area. I had to find my own contractor to address HVAC issue. Choice home warrant did reimburse my amount promptly.

2 years ago

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Patrick Stroud Kingsland, GA

This was my 2nd trouble call. First one was handled very quickly. There was a long time delay locating a plumer for the 2nd call, but that was fine since I ended up repairing it myself and cancelling the trouble call.

2 years ago

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Verified Customer

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Zonder Hall Sparkman, AR

It take to long get what I call for someone come and fix it took almost 2 months now 3week later I call again no more have come yet, going tell me find someone to come and fix problem, are you for real that is why I got you in first-time place iam paying you every month to take care of my needs, it is cold and my heat still not working right.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Ryan Harte Memphis, TN

Choice has followed through on all of my claims in a timely manner. We had a plumbing issue and an issue with our dryer this past year. Both were taken care of in less than 48 hours.

2 years ago

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Scammed Duluth, GA

The warranty is not worth investing your money. Their ploy is to cover small repairs as expected. But for any mid-priced repair they offer to “replace” your equipment. However, they do not replace based on brand cost. They simply low-ball your reimbursement. I have had 2 pieces of equipment that they REFUSED to repair, but offered me funds for replacement. To replace my 2 pies ss of equipment with the same brand, no upgrades cost me $7700. They gave me $1100. It cost me more to replace the equipment than the cost of the warranty. Both pieces of equipment were repairable, but the company would not repair. I am locked into a 3 year that I can't get out of because they subtract all claims cost to your warranty fee, so at this point I have no “funds” available for reimbursement to me.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Dec. 21st, 2021

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ASHOK TREHAN Wallingford, CT

no technician was provided to fix my heating. I was told by Choice that i can Have any tech available to fix heating. I told Choice that the technician is to be paid directly by me. He does not want file for claim to be paid. Choice told me to upload the invoice and will be reimbursed after co-payment. When I contacted Choice how I can upload the receipt to get payment, Choice refused to consider

2 years ago

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Verified Customer

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Tom Gansevoort, NY

Did a great job of taking care of my claim. My dryer can not be fixed so they gave me a gift card to Lowes to get another one. Problem is it took three weeks to find out they were going to replace the dryer and now they tell me I'll get the gift card in about 30 days. So I'll be without a dryer for at least seven weeks

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Edward Fisher Bradenton, FL

I have had a very poor experience so far with my first and only claim regarding a leaking water heater. A technician from an assigned plumbing firm has been to my home twice over a period of three weeks and the problem is still not resolved. Worse than that, the technician submitted a report that there is no mechanical problem with the heater and nothing to be done. The problem with that is that I still have a leaking water heater and noone can tell me that is normal.

2 years ago

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Verified Customer

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Mark Karkalik Dayton, OH

Got the job done, didn't have to worry that it wasn't going to get fixed, plus gave me the option to use the reimbursement option, when they couldn't find someone to fix it,

2 years ago

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Verified Customer

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Catherine Finkenstaedt West Barnstable, MA

Worth the wait - while I had to wait a while for a technician - largely based on where I live...it was worth the wait - he was FANTASTIC and went above and beyond.

2 years ago

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Margaret Saccone Zebulon, NC

Consistently I have had to find my own 'technicians' for any claims that I have submitted. Recently I submitted a claim for my AC/Heat Pump that needed to be replaced. I expected that I would have to find my own technician, so I was going to have the same company that does my maintenance, and which has done repair on the unit, to do the replacement. I completed the claim and now there appears to be a company come out of the dark and agree to come to the country to diagnosis, submit findings and probably do the replacement. I cancelled that appointment and scheduled the replacement with my maintenance company. I totally understand that most companies do not want to travel here to South Central Virginia (the country) because it isn't cost effective especially with the travel. BUT why when there is a 'big ticket item' to be done there is someone who consents to do the traveling. I am considering not renewing my contract next year.

2 years ago Edited January 10, 2024

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Sandra L Remington Casa Grande, AZ

We have made 6 warranty claims on our plumbing. Obviously there is a deeper problem. One call, we had pictures from a home inspection. The plumber took his own pictures, did NOTHING and still charged us $65. Choice approved the claim, but sent a different plumber who then had to charge us ANOTHER $65.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Oscar Miami, FL

About a month ago I used it for the stove. They took good care of us. It is very professional and very helpful. They answered right away and sent someone right away.

2 years ago

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James San Angelo, TX

The service has always been really good. They give me better coverage. When the washing machine broke, they had a guy come to fix it in a timely manner. It has been less good since COVID.

2 years ago

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Roseanne Las Cruces, NM

Last year they seemed to work pretty well but I am unable to get claims right now so I am not feeling good about it. I wasn't able to get someone to get a fuse replaced. No one wanted to deal with Choice because it takes too long to get reimbursed. I had to call another electrician to come and get it done. I also was denied a claim for a plumber. I don't think I will renew my policy when it comes time.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Rick & Bobbi Daytona Beach, FL

Good sales people and they have been good about getting good qualified people out. We did get a new garage door opened but it did cost us almost three hundred dollars. I don't know exactly what the warranty covered. I wasn't exactly happy but the person that came was good. They did a great job with the air conditioning.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 16th, 2021

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Selma Concord, NC

Reasonable copay and dependable service. Customer service is fine. Sometimes it takes a while for the repair company to get the part and there have been times when the repair can't get done.

2 years ago

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Carl Naples, FL

Major problem I had with choice warranty they did not repair my problem. We had stove the malfunctioned in a rental unit and they could not replace it and did not replace it and send out repair parts and repair parts made stove malfunction even more.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Anna Huntsville, AL

They sent someone that did not know what they werere doing because the problem is still there. Choice warranty responds quickly, they technician just is not solving the problem. It's a temporary solve. Between the past two years I called on Choice warranty about my unit. Probably around seven eight times.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Brian

We had a hot water heater problem and I called them and a day or two later the guy came and fixed the problem. I think the vendors are okay, they're not great but I think they're okay. They're usually responsive

2 years ago

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Verified Customer

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Clifford Killeen, TX

Very good. They're very responsive. I used it to repair my refrigerator and the technician came out about several times and said it couldn't be fixed.

2 years ago

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Verified Customer

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Clifford Fairfax, VA

I've used it one time and I got good service out of it. My home furnace stop working and they came out, diagnosed it, ordered the part and then came back and repaired it.

2 years ago

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Verified Customer

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Anonymous Desoto, TX

I like the features they offer and what they cover. They have the best coverage. Everything has been repaired without a problem. They answer and call you back.

2 years ago

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Verified Customer

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Alice Sun City, AZ

It's been really good and prompt. They are fast to get a response. Everything si done great. The replaced my garbage disposal with the same one. It's fabulous.

2 years ago

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Verified Customer

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Judith Little Rock, AR

Just recently I had a problem with my dishwasher and they came out immediately and fixed it. Someone was here within a day or two. It has been working great since.

2 years ago

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Verified Customer

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Gary Waxhaw, NC

The last time we used it was because the water heater went out. We had the part so they came and fixed it. The couple of claims we've had were taken care of very well.

2 years ago

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Leroy Wichita, KS

It's the cheapest but I have been disappointed with the wait times. I had to wait two days to get a plumber here. It is always 2 to 3 days. I though having a home warranty would give you priority. It is really and inconvenience.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 16th, 2021

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Verified Customer

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Donald / Diane Carriere, MS

This offers everything I was looking for. It is always handled quickly. I had water backing up in my bathroom due to a sewage blockage and they sent someone right out.

2 years ago

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Fred Plano, TX

I had another company previously but choice has better ratings. They are very trustworthy though some of the comments in the community aren't very good. When we had a clogged sink, they responded within a day.

2 years ago

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Verified Customer

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Ephraim Humble, TX

The one time I needed them, the guy was professional. He knew exactly what he was doing. He was very professional. They were on time. I ha my garbage disposal replaced.

2 years ago

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Verified Customer

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Debbie Orlando, FL

Everything with our claim went smoothly. The motor for the pool pump stopped working and the technician Choice Home Warranty sent was very knowledgeable.

2 years ago

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Verified Customer

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Bridget/Gale Florissant, MO

The service is quick. I reported I had a problem with that oven and the next day it was scheduled and somebody was out to fix iIt. I just like the way they do business.

2 years ago

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Verified Customer

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Carl Vaughn Austin, TX

I was really disappointed with what happened with our garbage disposal. We ended up having to pay for it. No one from your company contacted us about that, but the plumber you sent said you told them we were contacted. They replaced the disposal, then discovered, allegedly because it was leaking, it was not covered. They came to us for the additional payment. I consider that very poor service on the part of Choice. We have a plumber coming out Monday because of our hot water heater. I'm really concerned we will be caught in another situation where you will not pay.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Rodney McClinton Flagstaff, AZ

The first consultation is usually fast, but the follow up is like 2 weeks. Parts get replaced and same thing continues, but instead of replacing item, serviceman orders the same part so another two week wait. Item has not worked for over a month and a half and I guess CHW believes that is acceptable.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Mary McCord Spring, TX

Well we needed 3 breakers changed and 2 tested the appliances needed to be checked by an appliance repair would repair the freezer that is not used so we decided no to replace it. That was first visit. No one called to say they would not repair the 2 washer and dishwasher. Found it was only 1 Not happy was not contacted the one

2 years ago

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Verified Customer

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Jenna Montanarello Colorado Springs, CO

I only had to pay one service fee and my control board of my furnace CHW covered the cost! The gentleman that was sent to my home was great and my furnace is working now!

2 years ago

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Rhodean carlin Fort Lauderdale, FL

I have been a customer for 3 years. They have never disappoint yet. The customer service is good if you can locate them fast once you locate them they're great

2 years ago

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Verified Customer

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Rebecca E. Davis Lakeland, FL

They give customers the feeling that their issue is very important to them and send People out who can solve the problem in a timely and efficient manner.

2 years ago

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Verified Customer

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Fred Coronado Plano, TX

Easy and quick resolution. Follow up was completed in a timely manner. Technician was knowledgeable and quick to explain the issues and possible solutions.

2 years ago

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Verified Customer

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Geri Michelsen Fort Lauderdale, FL

I recently had an issue with my dishwasher and the company that came out was knowledgeable and efficient. I appreciate the quick resolution of my first issue.

2 years ago

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Verified Customer

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Larry Webb Kapolei, HI

From the time I put the claim to completion was excellent! The contractors who performed was also expedited in accomplishing the work! Everything was excellent!

2 years ago

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Verified Customer

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Cynthia A Powers Frostburg, MD

They make you jump through too many hoops to get what you need done accepted. Recently, I needed a new breaker panel box and they wanted paid me to just repair the one I had which would not have passed inspection from the electric company.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 14th, 2021

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Stacy Himmelspach Clarkston, MI

I was sold your policies without transparency. Meaning, there are so many things CHW does not cover: fireplaces, switches for jetted tubs, etc. Also, I was not told replacement appliances are completed with builder's grade. Nothing in my home is builder's grade, the lowest quality and functionality provided. My home has name brand items, whirlpool gold, maytag, bosch. I want the option to get refunded versus installing builder's grade. For example, my disposal was 3/4 HP. Your technician replaced it with a 1/3 HP. That is not satisfactory. I wanted the option for a refund so that I can purchase what I want. This is why I cannot recommend CHW to my family and friends.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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JoAnn Schwartz Saint Louis, MO

Approximately 2 weeks after moving in my new condo and discovering my heating element in my oven was not working, I was denied coverage saying it was not covered. I had to call back before being approved for repairs.

2 years ago

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Ronald W Katz Northbrook, IL

The warranty is very limited and should be better explained up front- service has been very good but all the extra costs and expenses for the "non-covered" items are extensive and the contractors pad these costs to make the savings minimal even when items are being replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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John T. Smith III Longview, TX

Leak in gas fireplace not fixed; water in refrigerator Deli Tray still being observed. Plumber who showed up to originally repair fireplace gas leak, showed up with no leak detector, no tools, no mask. About to re-schedule repair of fireplace gas leak.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 25th, 2021

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Peter J Tabilang Honolulu, HI

The service is more than satisfactory however some of the service techsu oh that they provide outside of Sears repair have been less than admirable in how they pretend to work

2 years ago

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Verified Customer

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M key Glendale, AZ

Ease of a perfect fix to our pool! From the first call to a 5 minute appt to verify the problem and quick response to fix. Thank you ChoiceHomeWarranty

2 years ago

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Verified Customer

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Char Daugherty Kansas City, MO

They have been helpful in many ways and they would have been excellent in every way if twice a year they would offer free inspection for the furnace and air condition like some other companies.

2 years ago

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Kadir Koken Collierville, TN

Unprofessional service and helping to resolve water leak in the house. Paid from my pocket to fix water leak in the house which is under the warranty but unprofessional service staff to understand the problem. Even the service staff doesn't try to identify where the problem is. He just looked with bare eyes and find the problem with out technological devices. Completely unprofessional. I fixed the leak by my self and try to claim the support is telling I did without their expertise which I need to keep water leak in my house. The unprofessional service staff will come to fix it so the warranty can cover. It is worst experience for me. I will fill out complain in BBB.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

Choice Home Warranty Reviews