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Verified Customer

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Mary Venice, FL

You were not able to provide a plumber, so you authorize me to find one and you would reimburse me. Claim number 212829487 and I have not received my check yet and this was done on September 20, 2023.

11 months ago

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Verified Customer

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Jane

When I called, they responded quickly and and even when the technician came over to the house, there was good communication.

11 months ago

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Verified Customer

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Kay

I'm just excited to have them covering my appliances and everything else that my policy covers, they're amazing. I would refer them to anyone.

11 months ago

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Verified Customer

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Kristin

It was easy to transition from the previous company I was using to them. We haven't used them all that long, but so far they've been great.

11 months ago

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Verified Customer

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Russell

The last time I used it was to replace my air conditioner in its entirety and the contractors that they chose to do it did an expert job.

11 months ago

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Verified Customer

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Dennis

For the price and the helpfulness and the quick response time, you can't beat it. Their reaction time is very quick and they're very responsive.

11 months ago

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Verified Customer

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Anonymous

Everything's been working out okay so far. I've only had to file one claim. My dryer needed repair and I filed a claim and Choice sent somebody to fix it.

11 months ago

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Verified Customer

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Ruby

They suck. I haven't gotten no money back. I've been calling them for a whole week now and I cannot get in touch with no one. They don't come out when they say they're going to come and when your stuff were down, they're not there for you, but they won't pay money on time. Every month they want their money on time. If you're not on time, they will call you. But when it's time for them to fix my stuff, they're not there for me.

11 months ago

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Verified Customer

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C

The first time they ordered the wrong water heater although they were sent the measurements and then when they were told it was the wrong water heater they ordered another water heater and the plumber mentioned that they ordered it. However, it was out of stock where they ordered it, and I have not been able to get in contact with anybody. Nobody's called me back to find out what's going on. I hope this is resolved soon. And then I may just cancel. I don't know what I'm going to do.

11 months ago

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Verified Customer

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Linda

I have a claim that's been out there for two weeks and nobody's contacted me. I'd like my claim that I've got out there, that's been out there for a couple weeks, taken care of. I'd like to be contacted about it.

11 months ago

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Verified Customer

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Joan

I had a problem with the air conditioner - it wasn't cool and they came out and they fixed it. It was easy to make the appointment.

11 months ago

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John

I've used my warranty three times and they have very good technicians that they use, but two out of the three times they either disallowed the repair or they charged me for something that was part of the repair. So it seemed like a bit of a scam. When my old company charged 65, it was 65 to fix it. But with Choice Home Warranty they seem to always find some reason not to allow the whole thing or all of it, so they each time I had to pay 100 or 150 - more than the 65.

11 months ago

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Ben

Slow response. Once they get there, they're very good. I tried to use it on my ice machine, which I was told when I bought it that it would be covered. It was installed. It's not an ice machine in a refrigerator, it's an ice machine in a separate appliance. And when I called about a repair they said it wasn't covered.

11 months ago

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Anonymous

Most every time I use it, it's done quickly and efficiently, but then there've been a few times, like the time before last, that I didn't get help until like four days later. They didn't get anybody assigned to me.

11 months ago

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Jessica

Much cheaper than the other warranty I have. I've only had one experience and it was positive. The first time I used them it was very quick and responsive.

11 months ago

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Verified Customer

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Brent St. George, UT

I had 3 claims and all 3 were handled promptly and professionally and all seems to be in the works for solutions. I am impressed!

11 months ago Edited January 15, 2024

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Verified Customer

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jcdlawnandlandscape Charlotte, NC

I appreciate that covered items and systems are very expensive today, so having those items covered is very empowering to a good nights sleep!!

11 months ago

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David Anderson TN

It takes FOREVER to get a technician out. I'm now going on 4 weeks without a dishwasher because the tech that they send won't give us an ETA on when a simple latch will arrive which I could have ordered in 48 hours on Amazon. As a broker, I have always pushed to have a CHW policy provided for my client but this is the first time I've lived in a home covered by CHW. Needless to say, I will no longer be negotiating to add CHW policies for my clients.

11 months ago

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Verified Customer

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Deborah Glenn Knoxville, TN

This is my 4th try to send this review. At first I was pleased with the company that answered my call. So Choice seemed to be good. Now I have to say that I still have issues with my drains, but the leaky faucet is fixed.

11 months ago

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Verified Customer

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Bernadette Bechtel El Paso, TX

Although the speed of service and the contractors used were great, we were led to believe that the replacement would be completely covered. In truth, only about a third of the cost was covered.

11 months ago

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Tim

It took almost 1 year to fix my ac had to keep calling to get somebody to fix it

1 month ago

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Arthur Anderson

I think the service fee should be less than $80

1 month ago

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Lynda Rix

Took a long time to even get a technician

1 month ago

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Verified Customer

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Nancy

What I liked was the follow through with a much older person. I was good to have someone there to pick up the missed part that my fingers or eyes missed.

2 months ago

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Joel

The customer support was helpful in fixing my leaking hot water heater, but the service took too long to arrive, causing potential damage to my newly renovated basement. I appreciate the services provided, but speediness in resolving issues is a concern for me.

2 months ago

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Barbara

I had a leaky shower stall in my house and called for a plumber who fixed it, but I've had issues with replacements. They don't replace items well, and I end up paying more. I expected them to replace if they couldn't fix, but they don't disclose their pricing sources. This lack of transparency is a major issue, and I find it very poor service.

2 months ago

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Thomas

I had a disappointing experience with Choice Home Warranty. After waiting days for a technician to look at our washing machine, he couldn't fix it and we were told to buy a new one without reimbursement. Lack of communication and poor customer service left me unsatisfied.

2 months ago

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Verified Customer

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Carroll

I had a great experience with them. A few months back, my dishwasher broke down, and the technician quickly diagnosed the issue. They were prompt and efficient in fixing it. I highly recommend their services.

2 months ago

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Verified Customer

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Glen

Recently, I had an issue with my pool's filter cartridge tank, causing the pool to get dirtier due to the broken part. Despite submitting a claim to the home warranty company, they initially denied it, claiming the dirty filters were a result of the broken part recirculating dirty water. After multiple attempts to prove the issue with pictures, they finally approved the claim, but I had already fixed it myself to avoid further damage to the pool. The delay in approval led me to take matters into my own hands to prevent having to drain the pool for an acid wash. The overall experience with the home warranty company was frustrating and time-consuming.

2 months ago

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Stephen

It seems there are not enough tech’s available in my area. It took over a month to get my heat fixed last winter. My oven has been worked on twice and still doesn’t work right. I’m tired of multiple service calls for the same issues.

2 months ago

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Verified Customer

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Jason

Simple website to navigate. Usually scheduled within one day. Most techs are professional, honest and well trained. Definitely has paid for itself.

2 months ago

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Joyce

I just joined yesterday. I was with another company who were WAY more expensive and had less coverage Phil M was professional, knowledgeable, and very personable. I look forward to a long and equitable relationship!

6 months ago

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georgia brooks Oklahoma City, OK

I was emailed one price and when I paid I was charged a different amount even my service calls will be more than what the email said. I did call them and spoke with the gentleman ‘Melvin Q’ that sent me the quote, he was not interested in what I had to say about being over charged. Mr.Q was too busy trying to up charge me to a 3 1/2 year warranty.

6 months ago

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Srikanth Natarajan Portland, OR

Overall service is good, but sometimes it’s like pulling teeth to get them to acknowledge sometimes fixing one root cause will fix multiple symptoms. It seems like they want to collect multiple visit fees vs getting it done right one time.

6 months ago

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Susan Bremner Montague, CA

This is the 2nd time I’ve had to use my warranty plan. So far with my two different repairs they’ve had someone out within 3 days of receiving my claim and arrived on schedule and repaire done same day.

6 months ago

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LUPE P RAMIREZ El Paso, TX

Milan was Great she was very informative and even went as far as telling that she would leave me her number and ext on my copies that she was going to email me. I had asked about a certain plumbing company here in el paso tx and that's when she told me she would leave me her name number and ext. But I don't see that information anywhere. So that's why I rate it a 3. I think it's because I could not afford the vip price.

6 months ago

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ELLIS JOHNSON Markham, IL

The response was very fast and your technician was at my house within 30 minutes. My garage door springs were replaced within an hour. I was amazed with the quick response and service. Outstanding!!

6 months ago

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Fredrick Turner Dallas, TX

everything is fixed now. took the plumber a couple days on late night repair, so he returned the next day with new parts. good customer service and all was done well. Thank you.

6 months ago

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Dale Dietz

Service for my heat pump was scheduled. Tech came out as scheduled. Said my system was low on Freon. Didn't have the equipment with him to check for a leak. New A coíl was installed last March and system was fúlly charged . I had the system inspected in January and was told system was operating properly. Tech said he was unable to get in touch with CHW to get approval for any repairs. I paid my service charge and my system is still in the same condition as before. A waste of my money.

6 months ago

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Jackson

I like this company because I had a problem with my refrigerator and I called them for solution I mediatly I was helped. Because they sent a technician to repair the refrigerator. And now am very satisfied.

6 months ago

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Don Baughn Ventura, CA

We have utilized the services of Choice Home Warranty three times in the last year. The first time was for electrical issues and we STILL have outlets that don’t function properly. The next time was for a plumbing issue that involved our water softener and it was resolved. However, a week ago we called for a plumber to unclog a complete stoppage in our kitchen sink. The plumber arrived five days later and was unable to unclog the sink. Our issue is still not resolved and, because an email from Choice Home Warranty basically said that this is the “best we can do” we are having to call another plumber today to resolve the problem. I would not recommend this company.

6 months ago

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A Todd Freeman

Not happy with “Choice” sending repair person. After 6 days and they couldn’t find anyone they told me to find someone and they would reimburse. The cost was $160 for diagnostic. Now they say they dont pay for diagnostic if we use our own. If they found someone they would have to pay them. They gave us no choice but to find someone to come out.

6 months ago

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Jaclyn McDonald Hurst, TX

First off I'm losing water by the hr while all this goes on for a month. Initially choice sends out this extremely incompetent supposed plumber that doesn't even go under the house to see the leaks. I complain enough to get a second opinion. Which were competent but slow on reporting back to choice. Then choice declines the claim all because they mentioned something outside the house. Even so they should cover what is inside the house! So furious about this whole ordeal. Dealing with this a month and just end up screwed. What do I have warranty for again!? The right thing for you to do is still cover the house and not the outside. Whether it means a new quote from the plumber or whatever. This isn't right

6 months ago

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Carla Cox Reynoldsburg, OH

I liked the quick response when a claim is completed online. I did not like fact that I was given an additional charge for a repair when it was indicated on the way that it was covered. Although the cist was minimal it should be clearly indicated in the contract. Overall for the most part it is worth having in the end.

6 months ago

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Astrid Monroe, NC

It took forever to get the part I need for my hot water heater, but they kept the comminication open and kept me informed about the status of my part, so TOMORROW they will finally finish and I'll have hot water again!!!

6 months ago

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David Dewberry Burleson, TX

I like the reliability of Choice Home Warranty. They have been great to work with, I have never had a claim denied, and they always use good quality replacement parts when needed.

6 months ago

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Richard Luft Montgomery, TX

Appointment was easy to place. Response was made within4hours & service was provided in 2 days. Service tech arrived & new garbage disposal was installed immediately. Could not have asked for more

7 months ago

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Sean Hamilton Tuxedo Park, NY

Communication is poor, when I call to speak with a representative at the number given I get an automated response to go online and send a message and wait for a response, I’m still waiting…. In order to speak to a customer service representative, I had to call the representative I brought my policy from to transfer my call. I’ve also had other issues with parts being ordered, but not shipped and not being told anything…..poor communication is main issue. Thank you.

7 months ago

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Susan D The Colony, TX

The technician was very thorough in trying to fix my refrigerator but it ended up needing a part. He put everything back in place and cleaned up well before leaving. I would recommend him anytime!

7 months ago

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Ellen Lartz Rochester, NY

Got a message via my Gmail account and requested a free quote for the company to provide me with a Home Warranty plan. Monthly payment was low, with only a 30 day waiting period.

7 months ago

Choice Home Warranty Reviews