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Betty perkins

The professional services that were explained in detail was very informative and they offered a wonderful deal for seniors Very impressed that Michael answered the phone and I was not on hold.

7 months ago

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Rebecca C Warren Georgetown, KY

The price we pay per month in nominal & so worth it!! And, it was cheaper than all the other companies we priced. Thank you for the comfort you provide Choice Home Warranty!

7 months ago

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Pamila Preacely

Kevin cam wout on the 6th of February sis an awesome job.im thank you and please to work with Choice home warranty. very fast response and coming out performing satisfied work.

7 months ago

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Misha

Beginning with their clunky and cumbersome claims portal, to their automated claims assignation system, to the length of time and number of messages and micromanaging required to get anything done…and then to finally have a service provider assigned, but one who did not show up and failed to communicate, and then to have that same provider reassigned even after reporting the situation; and meanwhile, my initial claim was over a week ago and I am suffering at home; and then they only cover a fraction of the replacement cost…. In my experience, each of my claims have had something go wrong, and in every necessary communication one is directed to communicate through that clumsy claims portal where it feels like calls of distress fall into a black hole.

7 months ago

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DarleneJ Pound

Wilson O was professional, efficient and friendly. He pinpointed the problem immediately and made the correction quickly. I would highly recommend this individual to anyone with an electrical issue.

7 months ago

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Derik Scudder Boise, ID

After submitting my claim for a broken furnace on Friday morning, I waited two days (until Sunday) for Choice to provide any communication about a scheduled repair. My house was under 50 degrees. I called multiple times for service and was provided very little. Ultimately the technician was great, but sitting in a freezing house for multiple days was not.

7 months ago

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Anthony Matas Geneva, IL

A+++. Great communication, responsive + competitive plans and rates! Representative, John R - very professional! (New customer) Previous home warranty - customer of AHS, 2/2018 thru 2/2024.

7 months ago

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Rekeying new house Port Richey, FL

Dorna was very friendly and went above and beyond in rekeying my house. She explained everything she was doing and even changed the garage door keypad and clickers. I was quite impressed.

7 months ago

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Cheryl L. Martin Cincinnati, OH

The technician that you sent to check out my furnace issue was very uncommunicative and said that they'd have to cut out a part of the furnace to make the necessary repairs. I was told this repair is not covered by the plan because it was not due to normal wear and tear, which it was.

7 months ago

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Ashley Thorpe

I loved that my appointment was scheduled the next day after I put in my claim. Service was speedy and completed accurately. The technician was very knowledgeable and friendly.

7 months ago

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Robert Placentia, CA

Positive Customer engagement with the Quote for a Warranty n Options of payment.Friendly conversation with supplying my needs now and in the future. Please call them n you will be assured of a great service.

7 months ago

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Alta DavisWarner

I didn't like the time it takes to get ahold of customer service. I liked that Choice did send a technician. It was a couple days later, but it was on a Friday afternoon and he was here Monday morning.

7 months ago

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Rosita Lashley Palmetto, GA

The technician was very polite, made himself known as per the company he works for, and went to work on the problem. With some input from us, he was able to fix the problem right then. We have no complaints.

7 months ago

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Brenna Williams Lincoln, NE

I love that the technician from Good 2 Go Drain and Plumbing is professional and very friendly! He is a busy guy but still fit us into his schedule! Not having a water heater is not very fun!

7 months ago

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Cindy Smith Tyler, TX

Quick response from assigned technician, once the claim was submitted. Ed was prompt in getting here for the appointment. He was very professional. He worked quickly and fixed our garage door issues. Unfortunately, the parts and issues weren’t covered under our home warranty policy! I would recommend Ed and his company for garage door issues.

7 months ago

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Sondra Tabeling Red Lion, PA

I have had several appliances fixed in my home, however, plumbing is a disaster. Apparently there are not enough plumbers in the area that subcontract for Choice. I have been told by plumbers that they do not want to do work for Choice because they do not pay well. Also, it makes no sense that the appliance will be covered, but the customer has to pay a plumber and/or electrician to install the replacement.

7 months ago

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macstark

7 months ago Edited February 15, 2024

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Stacey Taylor Suitland, MD

Major reason I like this company - due to the savings, peace of mind, and the how Choice Warranty pays attention to the company partners reliability and professionalism and finally the work performed by experts. Thanks

7 months ago

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Abhishek Gupta Pflugerville, TX

So far, it is good experience for repair. It is hassle free to setup appointments. I have not come across any major breakdown or replacements so doesn't know that experience yet.

7 months ago

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Vito P Berlingeri Bluffton, SC

If the response time fro the Contractors would be quicker this would be a 5 star home warranty and not due to them, it might depend in the area that you live in. In my case Souht Carolina/ Represeentatives are on top of things responding via email or phone calls. Represeentatives are on top of things responding via email or phone calls.

7 months ago Edited January 26, 2024

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Bill Tompkins Las Vegas, NV

The telephone representative was knowledgeable, and helpful in me choosing the correct policy at the best price for us. He discussed the different policies and discounts offered.

7 months ago

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DocBWI Chicago, IL

I like that the level of coverage, areas in my house that aren’t covered by my previous warranty company. This is important for a person like myself on a fixed income. Price point is good, too.

7 months ago

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Shirley

I like that HT Philly HVAC came in a reasonable time frame. When I told him the problem, I was having with my gas heater, he new just what the problem was and replaced the part. My heater is now working fine.

8 months ago

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Abidoye Timilehin Otan Ayegbaju, OS

I love choice home cause they are fast in responding and they really helped me in many of my home appliances that got damaged it was adequately fixed I really appreciate you guys

8 months ago

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Brady Birdsong

I appreciate the fact that Choice does the heavy lifting of identifying contractors and vetting them for the work. I've only had one contractor come out by they've been very good and skilled. I would like it if it were easier to have multiple related issues on the same ticker.

8 months ago

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ItsMe ItsMe Brisbane, QLD

It was an emergency claim made, due to bad weather, heating system went off, but got technician on 3rd day & he fixed it temporarily, waiting for this claim to be resolved once the component changed.

8 months ago

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FisherHomes

Great coverage and service is fairly decent. I would say is 4/5 stars for timing, but it really depends on the local contractor. Have had great experience with submitted claims.

8 months ago

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Pamela Hall Fort Mill, SC

It's nice to know there is a backup to services needed. However, we were extremely disappointed when our HVAC needed reapair and we were not totally aware of coverage. Also, it took too long for some of the service requests to be performed.

8 months ago

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tammy merriweather Indianapolis, IN

The representative who assist me was very knowledgeable, patient and had great customer service personality. He made my decision to go with this company very easy. I really do appreciate him and how he helped me today.

8 months ago

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Anwar Maharmeh Manassas, VA

They are doing a good job so far. The last service call was to fix the fridge, and the technician came, diagnosed the problem, and ordered the parts. the following week, I came and installed it thanks

8 months ago

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Cisco Martine HI

They were able to come out within a day of needing them, the plumber changed the sink with an equal replacement and was fast and friendly! Definitely glad to have this covered under warranty!

8 months ago

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Yolande O'Banion Cathedral City, CA

I have worked with a number of home warranty companies but have never had one that responds so quickly to my need for service or with competent technicians who can fix the problems covered by Choice Home Warranty.

8 months ago

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Verified Customer

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Love my Choice Reno, NV

Choice HW was very responsive to my claim. I was pleased when they offered me the price of the repair to apply to a new refrigerator. I will always be a choice home warranty customer

8 months ago Edited July 8, 2024

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VICTORIA PRATT Columbus, OH

Because Suraj took the time to explain to me all about the home warranty!! Reasonable in price, everything that I was looking for in a home warranty!!! Thank you Suraj!!! Please give him a big bonus!!!!

8 months ago

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Darrell Hook Wichita, KS

I had initially got online to request a quote and during my online visit, I received a call inviting me to sign up with a discount. Jonen was very polite and answered all of my questions before I agreed to sign on.

8 months ago

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Robert Winkelman

Choice warranty is a good value for the investment. Our home is approaching 20 years old, with mostly original appliances. There is comfort in having the protection of a warranty

8 months ago

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Jan Hall Boise, ID

This is the first time that we have been able to have coverage on our home for everything including appliances and the information was laid out in a clear and concise format. Thank you!!

8 months ago

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John Suskey, Sr. Benton, AR

The repair person came out within a week of filing the claim. However, he did not have any parts with him. So, they had the part ordered, and the 2nd repair appointment had to be scheduled. It was 9 days after the initial visit.

8 months ago

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Maria Varela Miami, FL

They where very helpful and sent a great airconditioning company that I request and will request from now on called All Florida Air and Heat and the owner very thorough his name Arian V just amazing !!!!!

8 months ago

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Danny Hattiesburg, MS

Like: The speediness of getting someone out to access the situation. Repairs were made but it took 5 visits before finally deciding to make a complete repair. Hopefully this will get done in the next couple weeks and can have heat for the winter.

8 months ago

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Paul Tulsa, OK

The technician was professional and pleasant. He explained what the problem was and explained what he was doing. He answered all of our questions. I would gladly recommend him to anyone. His name was Warren Keith O.

8 months ago

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Carrol B Montgomery Wylie, TX

CHW sent Cortinas & Sons Hearing & Air Conditioning (Sachse, TX) to perform service on my heating system & I was very pleased. I would highly recommend this company to any one needing this type of service.

8 months ago

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Alphonso Carioti Windermere, FL

The scheduled window for arrival I received (3 times) was from 11am to 3pm, so I took the day off work. At 3pm, he was not at the house yet so I called him. He said he should be at the house by 4:30pm, so I said OK. He arrived at 5pm. Once he got here, he was quick and efficient and did the job well. Problem was solved.

8 months ago

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Lisa Gant Helena, AL

The technician was very professional and knowledgeable about the issue we were having. He fixed the issue and updated us on what he did and then cleaned up and left. Very happy with this company.

8 months ago

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Carmine Irving, TX

I was impressed. I had a problem called on Sunday Monday morning a technician called came on Tuesday. Examiner problem came back by Thursday or Friday and fixed it. Everything worked out extremely well very pleased.

8 months ago

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Carol A Reinard

Your sales agent was very thorough about the warranty I enquired about. He gave me choices and I settle on the 3 year plan. The costs were significantly lower than other plans.

8 months ago

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Mark

It took them probably 2 weeks to get anybody to come out and look at my cooktop. When they did it was just the electronic igniters weren't working. And the home warranty, they don't want to fix it. They want me to just replace my cooktop. They said they would give me $385 to replace my cooktop. It's going to cost between $1,500 and $2,000 to replace a cooktop. I am not gonna pay that much money, just get another cooktop where I don't have to use matches to light my stove, that's ridiculous. I want my stove fixed. So when I complained about that, they said they would provide me with a service manager who would get right back in touch with me. Never called me back, never. I called them last week and tried to find out what was going on. They gave me a phone number, but nobody would answer it. So I am not a happy guy.

8 months ago Edited January 3, 2024

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Anne Hoover Sanger, CA

Filed my first claim. The technician was professional and polite. Diagnosed the problem with the garage door. Now I just have to wait and see how long it takes for approval to obtain the part and get it installed.

8 months ago

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Dale Gattis San Angelo, TX

Choice Home Warranty is a challenge to use. We previously used another home warranty company and they were SUPER easy to work. Choice Home Warranty is NOT the same and the customer experience process is SO challenging. We have had two claims this year, one for a washer repair that took over two months to complete and we had to use a public laundry mat. Recently, we had a leaking water heater. We paid the service call fee and expected that to cover the repair / replacement. That was not the case. The repair company told us we had to have the water heater replaced. Surprisingly, Choice Home Warranty quickly approved the claim. However, once the water heater was installed, we were given a bill for an ADDITIONAL $375.00 making the total $435.00, with no explanation. We did receive an email from Choice Home Warranty saying "The technician has been authorized to complete the repair. The labor will be covered. The required part(s) are under manufacture warranty and will need to be sourced through the manufacturer by the technician. There are non-covered charges due to the technician in the amount of $335.00." At the end of this contract, I will be looking to move both of our houses from Choice Home Warranty to another provider. It is SO difficult to get someone on the phone to discuss any problems, and when I asked the service provider about the charges, I was told that they are unable to call Choice Home Warranty directly as no one answers and the calls drop. This is the same thing that happens when we call. While the previous provider of the home warranty was a little more expensive, they covered FAR more and excluded FAR fewer items and their customer service was OUTSTANDING! We were trying to save a few buck, which we did, but we also got MANY more headaches for the few bucks we saved.

8 months ago

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Jennifer Lexington, SC

Although our appliance was still under manufacturers warranty, our tech still diagnosed the issue. I’m glad to have the information to move forward with in dealing with the manufacturer.

8 months ago

Choice Home Warranty Reviews