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Verified Customer

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Tom

When I needed something repaired, I called. They sent someone out right away. They addressed the issue and it was taken care of.

9 months ago

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Verified Customer

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Michael

I used it three times. One, the A/C went out. Two, my oven and went out, and third was the dishwasher. They were courteous, responsive, and timely.

9 months ago

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Verified Customer

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Myra

I told them that I have a pipe that's leaking and I asked them to please have someone come and fix it as soon as possible because I'm afraid the pipe is going to bust in my basement. If it busts in my basement, then my carpet and my fully furnished basement is going to flood and then that's going to cause more issues. I put in a claim since two or three weeks and they still haven't sent anyone over.

9 months ago

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Verified Customer

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Jeffrey

I had a microwave that failed and they decided they could not fix it. They gave me a microwave that was nowhere near the value of mine, which was a very expensive microwave, and they only gave me less than 1/3 of the cost of my microwave.

9 months ago

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Verified Customer

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Erich

Garbage disposal was leaking and I called them up. And the next day or two days, I had a new garbage disposal, all done.

9 months ago

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Verified Customer

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Alex American Fork, UT

Choice Warranty replaced my leaking water heater free of charge. I did have to pay for piping adjustments, which was stated in the contract , so that was ok.

9 months ago

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Verified Customer

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ABC DEFG Cave City, AR

This company's employees have done nothing but lie to me from day one. Customer service is deplorable. Even after I arranged a service technician that was one on their list, and setup an appt date they still didn't get the authorization to the tech for weeks and weeks, completely missing the appt I had set for 2 days after my initial call to him. Will not be renewing. Liars and argumentative.

9 months ago

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Verified Customer

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Renee Woodstock, GA

Marvin with J&Z Appliances was very professional, and friendly and understood my issues with my washer and dryer. He completed the repair in a week.

9 months ago

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Verified Customer

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Rick Oliveros

Very quick & convenient to file a claim. The service providers of my last 2 claims responded promptly and resolved my issues in their first visit.

9 months ago

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Verified Customer

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Jack Magura Mesa, AZ

They were very response to our request and the service team they sent to take care of the problem was 1st class in every way.

9 months ago

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Verified Customer

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Robert Delray Beach, FL

After paying for many years of coverage I was unfairly denied a significant repair that should have been covered. They denied air conditioning repair claiming neglect but I had bills to show my air conditioners had preventive maintenance twice each year I explained that the company they hired was formed was less than 1 year ago and requested a 2nd technician look at the unit which I offered to pay for.The case manager refused to do anything .I would never recommend Choice.

9 months ago

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Verified Customer

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Mark Denver, CO

Best Home Warranty company in the industry! They have helped when needed, gave great advice, and sent excellent companies for needed repairs.

9 months ago

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Verified Customer

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Gail Jonesborough, TN

The service from Choice Home Warranty has been promptly provided without the hassle associated with our previous service

9 months ago

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Verified Customer

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Larry & Katy Epperson Corpus Christi, TX

THE SERVICE COMP IS GREAT, BUT THE PARTS ARE ON BACKORDER. WE STILL ARE NOT SURE IF THE PARTS WILL COME IN. I COULDN'T USE MY MAIN BURNER ON MY STOVE FOR THE HOLIDAYS AND NOW ANOTHER HOLIDAY AND IT'S STILL NOT FIXED.

9 months ago

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Verified Customer

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Felix Figueroa

You guys suck! I will NEVER recommend you to anyone. The service providers you send are a bunch of crooked scammers who write up their reports in a way that puts the blame on the home owner to completely absolve themselves of the repair responsibility, and instead, provide band aide solutions requiring a revisit weeks/months later. Additionally, these crooks offer their services outside of the Choice Home warranty package and up charge for affordable products easily purchased at a Home Depot/Lowes

9 months ago

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Verified Customer

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Kalin Waukesha, WI

Overall, I satisfied with the service. The representatives were friendly and explained all I needed to know. The service was scheduled promptly.

9 months ago

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Verified Customer

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Wendy Manuel Atlanta, TX

Always send great technicians. They are knowledgeable, professional and courteous. Most issues are solved in a timely manner.

9 months ago

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Verified Customer

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Jason St Louis, MO

I've had choice for almost a year now and I've had to do most of every thing I've submitted a claim to and not one reimbursement. And for the time you've had come it days not hours and that's just to long. Your fee's or high and it's just not worth it. My policy is due to expire in February and I will not sign up for another one. You guys service sucks.

9 months ago

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Verified Customer

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Barry Davis Houston, TX

I have no problems to report my washing machine needed repair they ordered the parts and when the parts arrived they came out to repair my washer

9 months ago

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Verified Customer

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Jeevan Pillai Ashburn, VA

My first experience with claim was bad even though eventually claim was approved. But my last claims went everything smooth. I am happy now.

9 months ago

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Verified Customer

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Naresh Singh Balch Springs, TX

The customer service is bad really bad, this company NEVER approves any claim, always looks for ways to find exclusion. there is no way to escalate the issue. Customer service is 100% outsourced internationally, mostly they dont understand what you are speaking and you can understand what you are talking. I had to follow up 20+ times for two of my recent claims, customer service is such a shame..!! Looking to exit Choice Home Warranty

9 months ago Edited December 6, 2023

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Verified Customer

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Norris

They're very supportive, answer my phone calls, return phone calls, and they're just friendly. I really appreciate that.

9 months ago

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Verified Customer

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Maurice

When I had some work, you came right out,, it was done and everything was back to normal. Came out, I think, within 24 hours, so that was good.

9 months ago

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Verified Customer

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Yvonneleonard

You've been pretty good with me. I can't speak for anyone else. But you come out, you do what you have to do, and you leave, and that's beautiful.

9 months ago

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Verified Customer

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Katrina

I wish they would listen to the contractors and stop trying to fix or go around or shortcut things and just fix it. That's what we pay for. That's what we want to feel comfortable about. I can't keep doing it. They're take very long for no reason and they'll keep trying to fix items that can't be fixed and they're told that it can't be fixed by the contractor.

9 months ago

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Verified Customer

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Antoinette

Everybody is very pleasant and they're all attuned to your needs and knowledgeable as well. Some of the people that you get to do the work, I question them sometimes.

9 months ago

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Verified Customer

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Avelino

They've always taken care of my claims in a very short time. They're very prompt, so I've had very good experience with them.

9 months ago

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Verified Customer

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myhanh nguyen Ellicott City, MD

Technicians are incompetent. Most claims are denied if it costs more than $100 to fix. One heating company technician actually stole an air handler when installing a new unit that I paid 2700 for to have the whole unit replaced. I didn’t find out about it until I got an electric bill for almost $700 in a month where I was overseas for 2 weeks and barely had the heat on. I reported him to Choice but was afraid to report him to his board for fear of retaliation.

9 months ago

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Verified Customer

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Andrea Carrollton, TX

Both times this year Choice has a hard time finding a service provider to take the claim. While if I go outside the Choice process, plenty of service providers are willing to evaluate my issue. This is a small town where people talk. Word has gotten out that Choice does not reimburse timely or fairly, so service providers are not willing to take Choice warranty claims. If you want to stay relevant in this area, you should take steps to rectify that and improve your reputation. I would like to cancel my policy and receive a prorated refund of my premium.

9 months ago

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Verified Customer

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H Wilson

Had to pay three $85 svc fees for plumbing wk and complications that left an unprepared section of sheet in my closet wall. I was very reluctant to renew but was running out of time to do so.

9 months ago

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Verified Customer

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Anna Parsippany, NJ

the company is just looking for an excuse not to pay. even itheir own technician are puzzled with their decision. in one of my bathroom the emergency water gasket broke if due to a normal wear and tear. the claim was denied as the person who review the photos stated it was improperly installed. their own technician told them that installation was indeed proper but they still denied the claim. companies don’t want work foe the choice warranty as they dont tread them fairly.

10 months ago

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Verified Customer

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Megan Keller, TX

Choice Home Warranty has a great website - it is very easy to report an issue and get someone scheduled to handle an issue.

10 months ago

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Verified Customer

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Victoria Milford, CT

My experience with Choice is a horror movie. Waiting for months for Choice to find a company to serviced the claims. Hearing technician after technician expressed dissatisfaction about how they don’t get reimbursed properly or treated by the company and my own personal negative experience makes this company’s service completely unacceptable and irresponsible. I am considering terminating my contract with them asap.

10 months ago

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Verified Customer

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David Rubenstein

Normally contractors that work with Choice fix my problems very quickly. This winter however they could not find anybody to come to my home to fix my boiler.....for weeks!

10 months ago Edited March 26, 2024

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Verified Customer

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Susie

They got on the job and my problem was resolved. The guy that they sent out with the electricity company was very professional and got the job done.

10 months ago

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Verified Customer

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Deloris

They give you a call and let you know when they're going to come, and they come when they say they're coming to fix whatever you need.

10 months ago

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Verified Customer

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Joel

They were very timely, communicate well, and the contractor that I worked with was very professional and did a good job.

10 months ago

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Verified Customer

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Linda

I used it with my washer, garbage disposal, and dryer and they were pretty good coming out, seeing what was wrong with it, and fixing everything.

10 months ago

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Verified Customer

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Aregai

The kitchen faucet was leaking and the person came the day after and fixed it. They seem to come as soon as we have the problem.

10 months ago

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Verified Customer

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Justo

With this last claim that we tried to get through, they wouldn't refund us for some of the parts. They approved the job and we got the job done, but they never refunded us for any of it. I need a manager to call me so that we can get this refund.

10 months ago

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Verified Customer

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Dennis

The last time I needed to use it was for the washing machine, which was just recently. I called them and they called a mechanic. He came in, fixed it, and everything went great.

10 months ago

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Verified Customer

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Russ

My microwave didn't seem to be working properly, so I called them and they responded very well. Response time was very good.

10 months ago

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Verified Customer

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Ardis

Good customer service. My toilet wasn't running, so I called them. They set up an appointment very quickly and everything got fixed with no problem.

10 months ago

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Verified Customer

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Tricia Orlando, FL

Hapyy with choice great customer service. Just wish when put in an emergency claim like toilet back up was told it could take a couple of days.

10 months ago

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Verified Customer

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Eligio Marin Orland Park, IL

Great job fastand efficient something goes wrong with home devices I knoe I have the right company to take care of anything to be repaired

10 months ago

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Verified Customer

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Bob

Service technicians arrived when scheduled, were courteous and helpful in repairing the items and cleaned up the area they worked in,, when finished.

10 months ago

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Verified Customer

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Coach to Wisdom Dallas, TX

I have usedd the policy only once, but the technician that came to repair the HVAC gas fired heater was excellent. He knew exactly what to do.

10 months ago

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Verified Customer

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Margaret Milwaukee, WI

On Oct. 30, 2023 we sent a certified letter to Jim M, CEO of Choice Home Warranty detailing our difficulty in receiving service and reimbursement on our dishwasher. The letter was received Nov. 3, 2023. There has been no reply as of this date, Nov. 14, 2023. We purchased a contract for service on Jan. 4, 2023 and have filed no other claims other than this one. We would never recommend this company to anyone and will be canceling this contract.

10 months ago

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Verified Customer

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Brenda Dale Blackmon Jacksonville, FL

AC service man was very efficient. CHW had someone to my house within a couple days. Thankfully weather was cooperating.

10 months ago

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Verified Customer

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Miguel Soto Riverside, CA

I like the fact that within an annual payment you are covered for all of your needs but sometimes the wait gor service can be a little long

10 months ago

Choice Home Warranty Reviews