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Verified Customer

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Michele Clement

Choice is the Best! Service Tech was great and they repaired my stove same day!

5 months ago

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Verified Customer

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Michele Monroe

The acted quickly and the people they sent to fix our issue were very professional.

5 months ago

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ncuevas27

Choice has caps on covered items. However they do respond quickly to claims and answer/address questions or issues with claims.

5 months ago

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Verified Customer

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Phyllis Stevens

I needed service on one of my appliances.it was fixed the next day. Thank you Phyllis Stevens .

5 months ago

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Verified Customer

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Michael Kachline

The process was easy and quick. The repairman Nik from Appliance Care was polite and efficient.

5 months ago

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Verified Customer

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susan deshetler

I appreciate the promptness of Choice home warranty in getting my claim in proper

5 months ago

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Verified Customer

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Jenna Montanarello

Great customer service that send Awesome contractors that handle the problem well! Very satisfied!

5 months ago

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Verified Customer

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Kellee A

This is a scam! They don’t reimburse if your system needs replacing and give you the run around for months- you can’t reach anyone after a claim is filed! This is the WORST company

5 months ago

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Verified Customer

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Nancy Ware

I still haven’t received my check for the refrigerator and I paid the go pay twice. The last company said they would refund me but they havent.

5 months ago

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Verified Customer

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Tim Parker

The worst home warranty company I ever come across first claim I made an almost a year and they denied it. I end up having to pay $12,000 for a new AC cause they wouldn’t cover it. Worst company ever.

5 months ago

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Verified Customer

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Brent Haynes

I just don’t like how the coverage for my home is not all covered my garage door for example all of the parts is not covered is very disappointing I am not happy about it.

5 months ago

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Verified Customer

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Rose Greenbaum

Amazing customer service. The service people sent to do repairs are professional and informative.

5 months ago

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Verified Customer

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CATHY EURY

What I liked about Choice Warranty is they solved by problem by replacing my item.

5 months ago Edited April 10, 2024

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Verified Customer

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Robert

I terminated Choice Home Warranty because of (1) terrible customer service, (2) failure of CHW to live up to the specific terms of the contract, (3) its attempts to force acceptance of completely inadequate reimbursement.

5 months ago

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Verified Customer

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Joe Rocha

The fact that Choice will find a way to not pay for a claim

1 week ago

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Bonnie

I had good service up until the past time. My AC was out. The young man came and looked at it not real sure what he did. He turned it on. He left and it ran for like 10 minutes. I didn’t need it for the next couple days cause it wasn’t that hot and when I went to turn it back on it’s not working again. I have an appointment set up for next week but now you’re telling me that I have to pay the $85 again I paid $85 and didn’t even work so now I’ve been living in this house in my seat with these dogs. I am a senior it’s hard to be in the heat. .

3 months ago

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Verified Customer

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Cheryl Hawkins

Filing the claim was simple. I received an appointment quickly and my issues with my HVAC system were resolved.

6 months ago Edited March 27, 2024

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Verified Customer

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Ernest

They're prompt to respond to me and get whatever issue I got assigned to in particular or local company.

6 months ago

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Verified Customer

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Jon

I like the communication from the representative. They kept me updated on when the technician would be out.

6 months ago

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Verified Customer

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Luke Edwin Jr

Excellent Work!!!! and would like to give a shout-out to Advanced Air Solutions for doing honest work

6 months ago

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Pride

I dislike the lack of communication that is going on to resolve my problem. I dislike how I am going the work to solve my issue and I have limited background in the area.

6 months ago

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Verified Customer

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Anissa

Based on the time necessary to get an appointment, there apparently are not many service providers in the area where my property is located. FIVE DAYS is too long to wait for an appointment for an inoperable refrigerator.

6 months ago

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Verified Customer

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Roger Smithfield, VA

Hot water was leaking and had to wait for a second repair appointment since choice refused the first tech they sent out meanwhile I was doing without hot water so I had to have it fixed out of my own pocket which choice refused to reimburse. I spent 120 dollars for the show up fee on that service call.

6 months ago

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Verified Customer

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Tracy

The first two claims they were prompt and I had no issue. One claim they denied on a technicality one they took 15 days to assign and the other it's been over 30 days and they haven't responded at all

6 months ago

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Verified Customer

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Ryan Peck NE

I have had a work order in since November for. Leaking pipe and have paid a technician once but they never showed. I still have had no resolution for this pipe and no engagement from your end on who will fix it or When it will be resolved

6 months ago

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Verified Customer

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Tom Scire Sugar Land, TX

Very happy with their service, have been a customer for several years and have policies on two houses.

6 months ago

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Verified Customer

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Stephanie McMillen Houston, TX

Terrible company instead of replacing a 300$ part they would only replace the whole unit and wanted me to pay 4200$ So I dropped them and paid 200$ and replaced the compressor. Waste of money even my tech guy said they don’t re

6 months ago

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Verified Customer

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G. Tatem San Francisco, CA

The customer service is great! My experience with Choice has been very good no complaints at this time.

6 months ago

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Verified Customer

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Anthony Buzzutto Houston, TX

They always find a loophole around paying for everything. I had an oil tank replaced They payed nothing. The I had vent fan that circulate warm air from the furnace They paid nothing they wanted receipt for 3 years . Not a trustworthy company by any means

6 months ago

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Marilyn Langlois Houston, TX

I am not very happy with them, my dishwasher desperately needs a new rack, it is all fallen apart, and and they have denied the claim where it plainly says parts for dishwasher will be replaced

6 months ago

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Verified Customer

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Latanya Malone

I dont like the wait time for a technician. They really take their time finding a technician. One time it was 7 days and I had NO AIR. Ridiculous. Shouldnt be any more than 1-2 days for someone to come

6 months ago

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Verified Customer

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Anonymous

I click online to use the warranty and describe what I need, and the plumbing problem. So I get an email, and they refer me to a plumbing company.

7 months ago

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Verified Customer

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Kim

I deeply regret buying this policy. They gave me a discount for 3 years on two of my homes. And I tried to get out of it. They won't let me out of it. So I'm sunk. And of course, I have no confidence in their ability to actually pay a claim. I think they are a bunch of frauds. I've made four claims and they have not honored any of them.

7 months ago

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Verified Customer

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Nancy

I think it's the warranty works really well if everything is new, and you just have minor problems. But anytime you have anything that has like any kind of age on it, that's the reason not to cover.

7 months ago

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Verified Customer

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Janie

I used it for my sink was stopped up. I really like the person that they send out here to take care of the problem.

7 months ago

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Verified Customer

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Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

7 months ago

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Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

7 months ago

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Verified Customer

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Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

7 months ago

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Verified Customer

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Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

7 months ago

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Verified Customer

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Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

7 months ago

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Verified Customer

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Scott Elias

7 months ago

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Dino

You guys have been great. You fixed my problem very efficiently and quick. You hired good help, so I'm pretty happy with the service.

7 months ago

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Verified Customer

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Thurmond

I've used it a couple of times, and each time I was satisfied. You're not bait-and-switch like other company.

7 months ago

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J C Tulsa, OK

We needed to use but they couldn't come through with the repair. So they were gonna offer us a cash buyout, which didn't work out because we needed it right away.

7 months ago

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Verified Customer

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Donald Henslee Austin, TX

Prompt response. Local contractor polite and fixed the central heater quickly. Just paid the response fee and done.

7 months ago

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David Bagheri Reston, VA

i have a pipe leak. they said repair man number one he comes looks at it goes away. I get an email from choice. They send repair man number 2. The repair man wants me to pay him directly and forget about insurance. saying insurance won't pay. then he lies to choice about what's going on now choice won't fix it

7 months ago

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Verified Customer

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Muhammad Umar

Within a few hours after opening up my case on the website, the technician came to my home and fixed the garage door.

7 months ago

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Verified Customer

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Aaron Fairburn, GA

Like all incl customer service….all claims were responded to with speed …. Contractors can n slow though

7 months ago

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linda glorioso Staten Island, NY

after many tries I finally got thru to case manager for my claim. I was told that the track was the problem and the system needed rewiring. I asked for a copy of the report and was told to contact the contractor. I did and was told the problem is the Sensor. Choice has to pay more attention

7 months ago Edited February 16, 2024

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birdyhouse1 Dallas, TX

The part that I liked was that the service was quick. The part that I didn’t like is that when they determined that my dishwasher was not worth fixing, they gave me a gift card for Lowe’s. That will not even pay for half a dishwasher that matches mine. I also have to pay to install it myself

7 months ago

Choice Home Warranty Reviews