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Wilson White

On Monday, 9/10/18, I had service call for my dryer and the plumbing in the master. Both technicians called ahead like I was told - to tell me the approximate time each would arrive. The technician for the dryer did a thorough evaluation, answering all my questions as he went along. The plumber (and helper) looked at the bathroom sink in the master and did necessary adjustment so the water will now go out rapidly when I lift the rod. I am very satisfied with the politeness and professionalism of the technicians that Choice Home Warranty uses. I will speak favorfably of CHW when any of my friends ask about a warranty service for their appliances. WW Snellville, GA

6 years ago

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Richard Trione Fairhope, AL

I am so impressed with how quickly, your Account Specialist, Rachel A, responded to my inquiry on your Website! She responded to my inquiry within 8 minutes! Also, Rachel impressed me as being the most professional and caring person whom I have ever had the pleasure to work with! She assisted me with changing the current warranty we have, with Old Republic, to Choice Home Warranty, along with starting a brand new policy on our Residence! Rachel took the time to carefully explain everything to me. She made sure that my wife and I completely understood the policy options. Rachel did not pressure us. In fact, she have us plenty of time to make a decision on with policy option we would decide on. We will certainly share this with our family and friends, and encourage them to contact Rachel A, to start a plan with Choice Home Warranty! Thank you so much! Sincerely, Richard "Ricky" Trione

6 years ago

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Charles G. Colella Waterbury, CT

I was having a problem with my water heater. I called CHW and within hours , they set up an appointment with a tech to have it looked at. I was not happy with the appointment, but CHW included a phone number to the company that was having the tech come out. I called the company and they were gracious enough to send a tech out on Friday instead of the following Monday because I was told by the person I spoke with who had a problem like mine and it was no fun not having hot water. The Tech showed up at about 6PM. I gave him the money for the service call and within a hour or less my water heater was up and providing my household with refreshing hot water ( you don't know what you have until you no longer have it. A BIG THANK YOU to CHW. Sincerely Charles G. Colella,

6 years ago

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Charles F Mervis Dayton, OH

Our Air Conditioner stopped working on Monday evening. I put in an on-line claim asking that someone could come soon because both my wife and I are elderly and have some health problems. Although the service repair man said he did not get the urgent request, he did come at noon yesterday (Tuesday). After investigating the problem, he determined that the fan motor and fan blade needed to be replaced as well as a capacitor and time-delay switch. Choice approved the repair. He took most of the unit to his shop to make sure that the fan a parts fit and were balanced properly. The job was completed by 4:30 in the afternoon, and my cost weas only the $60 service call charge. Thanks again, Choice Home Warranty!

6 years ago

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Marsha Feick Granger, IA

I was contacted by Choice Home Warranty yesterday and spoke with agent Terry. He was very informative and explained the policy coverages and exclusions. He gave me a quote with the annual premiums and my options for payment. Throughout the entire conversation he was extremely polite, helpful and very pleasant. He is certainly an asset to your organization. Having been in sales ( I was an insurance agent for over 40 years) myself, I know how important it is to treat your client with respect and to answer questions that perhaps you might not think are important, but they are important to your client. Terry was certainly a perfect representative and answered all of my questions to my satisfaction. I had been considering a home warranty policy for some time and after speaking with this agent I did purchase the policy for an extended period when I realized I could actually "take the policy" with me if I moved to another house I purchased, or I could "transfer" the policy to the new buyer if I sold my home. Getting the policy just seemed like a win, win situation. If all customer service is as good as my experience with this agent I will indeed be a happy customer.

6 years ago

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Peter D'Astoli Myrtle Beach, SC

I sent a review yesterday but I do not think it went through. I had the pleasant experience of purchasing a six year program and I did it because of the professional manner Mr. Jake R handled himself. He was a true Pro. All my questions were answered immediately and the man definitely knows the product he is selling. I was more than comfortable with him. Dealing with him also proved t be quick because of his knowledge. There wasn't any..."I'll have to put you on hold to get an answer." He knew the answer. I hope all your associates are as professional as Mr. R. If so, he is what makes your company number one. He should be recognized for his dedication to your Corporation!

7 years ago

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Verified Customer

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Robin

Very prompt with their response when i submit a claim. Customer service is great as well.

4 months ago

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Verified Customer

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Fernando

My claim was processed quickly and an electrician was assigned to my address the next day.

4 months ago

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Verified Customer

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Ivelisse

Very satisfied. Choice Home Warranty always picks the best companies to help with repairs.

4 months ago

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Verified Customer

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Karen

Very responsive to claims. No hassle so far with service providers. Glad we chose Choice!

4 months ago

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Verified Customer

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John Steciw

very professional and friendly - also NO MESS afterward. thank you = they were great

4 months ago

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Verified Customer

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Rhonda

Always responds and sends a technician within a few days to solve our household problem.

4 months ago

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Verified Customer

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Jerry

Use them several times with only one issue with a dryer. All other issues taken care of satisfactory.

4 months ago

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Verified Customer

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Elle

When a service man doesn’t show up at the scheduled appointment this not acceptable! A telephone call would be nice to say they’re running late but that they’re not coming at all

4 months ago

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Verified Customer

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James Thompson

The appliance repair was exceptional. The tech sent out on 2 occasions on plumbing issues was horrible.

4 months ago

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Verified Customer

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Rosie Diggs

You know what’s covered and as soon as you set the appointment, someone comes to fix it.

4 months ago

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Verified Customer

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Nancy Brieschke

Cost for initial visit is a bit high. Had to wait several days before a service company would come out.

4 months ago

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Verified Customer

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Tee Cogliandro

Home warranty companies have saved us thousands of dollars over the last 20 years.

4 months ago

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Verified Customer

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Heather Lewis

love the fast reaction time it to to filr the claim and have the service completed

4 months ago

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Verified Customer

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Harvey

The HVAC repair man charged me twice to repair my heater once after the request was submitted,and 7 days later. The CEO of Choice basically said " tough luke " because it was a small amount .$150

4 months ago

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Verified Customer

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Shanna Pryce

Very easy process and the service providers are good. Professional customer service staff too.

4 months ago

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Verified Customer

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Leroy

The professionalism of the service provider, the technician and overall service.

4 months ago

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Verified Customer

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Michelle Lunders

Choice Home Warranty has been very responsive and they stand behind their warranty program.

4 months ago

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Verified Customer

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Kenneth Turner

The immediate response was good, however the company they chose took over 2 weeks to complete the job

4 months ago

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Verified Customer

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Joe K

I’ve had two separate issues which were satisfactorily covered by Choice Home Warranty.

4 months ago

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Verified Customer

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Jim

Why I have to pay for someone to come out and tell me what’s wrong then pay another &75 to have them come back to do the repair is quite a bad business practice I do not feel we will get another contract with you

4 months ago

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Verified Customer

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Michael

They helped me , were responsive , and the company came to my house was wonderful service

5 months ago

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Verified Customer

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Chris Wheeler

Warranty is just a "word" that doesn't MEAN anything. You don't fix the problem and don't replace the defective item. You just give a meager $$ amount for the defective item.

5 months ago

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Verified Customer

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Anthony

Apparent disconnect between Choice and company selected to do repair. Poor communications between both organizations.

5 months ago

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Verified Customer

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LeHa Tran

My dryer is not working for almost a month now and still not fixed. You scheduled me with a technician who was not even in town to do the job. I called to confirm just to find out she was out of town.

5 months ago

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Verified Customer

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Roman

They don't want to switch my water heater for a new one even though it's been 2 times in year that they have to send someone to fix it.

5 months ago

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Verified Customer

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Bloomer

They have done what their advertisement says. They respond quickly and follow-thru.

5 months ago

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Verified Customer

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Benny Ocasio

Job done but waited way too long due to miscommunications between choice, vendor and myself. Still, convenient and responsive

5 months ago

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Verified Customer

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Dylan Albury

Service was fast and professional. Technician was knowledgeable and very courteous.

5 months ago

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Verified Customer

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Eric

I did not like how long it took to find someone to come fix my problem this is the second time this happened on the last too claims.

5 months ago

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Verified Customer

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Elizabeth

I had to wait about 10 days to get my sink fixed. I wish it could have been a shorter wait

5 months ago

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Verified Customer

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Gloria

Quick response to my claim, techs that arrived we’re qualified and professional!

5 months ago

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Verified Customer

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Jose

The gentlemen that serviced my washer were courteous, efficient and professional.

5 months ago

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Verified Customer

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Becky

Fairly fast at assigning venders to the claim and most of the venders are reliable and able to attend to the tasks !

5 months ago

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Verified Customer

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Suzanne

Good customer service and turn around time. Little low on replacement amounts for appliances and fixtures.

5 months ago

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Verified Customer

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Diane

It was a very pleasant experience, they sent someone quickly and did the repairs

5 months ago

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Verified Customer

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Terri

6 weeks now and my dryer still isn’t fixed. repairman has been here 3 times keeps telling me it’s fixed but he leaves and it’s still not working correctly this is beyond infuriating at this point.

5 months ago

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Verified Customer

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Dale Hernandez

Air conditioner service provider was excellent - he was professional and did a great job

5 months ago

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Verified Customer

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mubashar hussain

My water heater had a leak, I call CHW, they assigned the service for the next day.

5 months ago

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Verified Customer

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David Maysonet

They were good when I called them and it took a few days before i had someone at my home and got the job done.

5 months ago

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Verified Customer

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Genelda Carswell

I really liked the timely manner that the technician got to my house. The problem was resolved.

5 months ago

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Verified Customer

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Thomas and jeannette

See below! Everything was perfect, and thats whyu below I said Perfection can not be improved.

5 months ago

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Verified Customer

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Elaine Coleman

The warranty agreement do not pay for most repairs or replacements. When something cannot fixed they will pay for replacement. I was very disappointment with there lack of service.

5 months ago

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Verified Customer

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Patty Backos

I like the feeling that all I need to do is go online and file a report and it is taken care of.

5 months ago

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Verified Customer

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Jennifer Coleman

They deny all claims even ones that are very valid They must be working with the realtors to get homeowners to buy this and they give the realtors some type of incentive because it’s trash.

5 months ago

Choice Home Warranty Reviews