check_circle

Verified Customer

star star star star star_border

Thomas McLaughlin

Communication can be a bit confusing phone call text msgs e mails. I prefer 1 sorce of communication. The tech was knowledgeable and to the point. It took 2 house calls and numerous calls to get my ice maker repaired after 1 month of down time it appears the ice dispenser is working. Shout out to Robert.

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike

In all honesty , I haven’t had them very long but, so far, I am not impressed. It is very difficult to get in touch with a real person who is usually very difficult to understand. In general, the response times from the contractors has been way too long, sometimes up to as much as five days. The contractors I’ve dealt with have been, with one exception, sub-par. On one occasion, I was charged an extra $450 because of some minuscule fine print in an unrelated part of the contract. I must say, even though I eventually fired my previous Home Warranty company, that never happened with them. I really had no choice but to pay since it involved a water leak. Overall, I am having second thoughts about Choice home warranty.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

John Hintzen

The technician was not friendly, he was almost rude. He did additional damage to my washer that was not damaged before. He said he had to order parts for the washer. A week later he came back with the new parts and installed them. After he left I tried to use the washer and it would operate the way it used to. You have to restart it several times before it would get enough water to wash a load of clothes. and it stops after the first spin cycle. You have to open the washer door for approximately a minute and after you close it it completes the last spin cycle

3 months ago

check_circle

Verified Customer

star star star star star_border

Vesta

Repair people for AC have been very quick and good. Repair for garage door did not know what he was doing, had to come back a second time. Plumber took a long time to come didn’t have equipment to find my problem. Was very hard to load receipts

3 months ago

check_circle

Verified Customer

star star star star star_border

Diane Littlejohn

Last Sommer I had issues with my AC. We had record heat. I waited 3 weeks, they couldn’t find nobody that was willing to work with them. Ended up paying it myself and they paid me back. This time it was my garage door opener and had no problems. It was done in 4 days.

3 months ago

check_circle

Verified Customer

star star star star star

Justin Hayes

My garage door spring broke. Called choice and they sent a guy out to fix it. It took 2 days but that was no big deal. I handed the guy my deductible and he fixed it and left. So easy. I bought a 3 year membership to choice.

3 months ago

check_circle

Verified Customer

star star star star star_border

Janice Nelson

I have no issues per se, but the repair person we were assigned was/is very unorganized. My first appointment was June 4, then June 8 and I received a call a few days ago setting it for June 14. When I explained that this was the 3rd time, they changed it back to the 8th, we will see..

3 months ago

check_circle

Verified Customer

star star star star star

Gene Stidham

Great response time. High quality technicians as well, not the bottom of the barrel type that AHS would try to send us. Even when there is a small mixup (first water heater size was a bit short), CHOICE corrected it quickly

3 months ago

check_circle

Verified Customer

star star star star star

Karen Vincenzi

It is definitely worth the peace of mind that it brings. Whether I call or go online, there is immediate response both from the claim and the professionals that will be assisting us in repair or replacement.

3 months ago

check_circle

Verified Customer

star star star star star_border

Bill Hendrickson

I love being able to call and get things fixed! I’m NOT a fan of the Plumber sent out to fix a problem! Made it worse, said it was fixed and cost me $2800! There were several issues in the contract never discussed when we signed up for the protection plan! Not sure if we’ll renew it!

3 months ago

check_circle

Verified Customer

star star star star star

Melony Clifton

I HAVE BEEN WITH CHOICE SINCE BECOMING A 🏡 OWNER AND HAVE TO GIVE THE COMPANY ALL STARS ⭐️ AND AROUND OF APPLAUSE 👏🏽 FOR VERY EFFICIENT SERVICES! MAKE THE RIGHT CHOICE WITH CHOICE HOME WARRANTY!

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tonya

Stilling waiting from Aug, 2024 for a reply. Choice warranty said GE that did not submit paperwork, GE states they did.

1 day ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”.

Sep. 18th, 2024

check_circle

Verified Customer

star star star star star

Edison

Great company. saves a lot of money!!!!!

1 day ago

check_circle

Verified Customer

star star star star star

Mike

Outstanding service and support. Recmend it to family

1 day ago

check_circle

Verified Customer

star star star star star

Dana

When I need to use Choice, it is great service.

1 day ago

check_circle

Verified Customer

star star star star star

William

Fast service and professional craftsmen.

1 day ago

check_circle

Verified Customer

star star star star star

Abdul

Choice Home Warranty is very good and reliable!

1 day ago

check_circle

Verified Customer

star star star star star

Renata

The person that come was very nice very professional

2 days ago

check_circle

Verified Customer

star star star star star

Heriberto

GREAT COMPANY , FAST RESPONCE, HONEST, RESONABLE

2 days ago

check_circle

Verified Customer

star star star star star

Diane R Avery

2 days ago

check_circle

Verified Customer

star star star star star

Dennis

3 days ago

check_circle

Verified Customer

star star star star star

Xiaoying

Quick and professional service provided.

4 days ago

check_circle

Verified Customer

star star star star star_border

Suzanne

The company that came was very good choice did good job this time

4 days ago

check_circle

Verified Customer

star star star star star

Charlotte

They delivered when I needed them for my garage control

4 days ago

check_circle

Verified Customer

star star star_border star_border star_border

William

Costumer service hours and lack of speed finding a local contractor to repair broken items is inadequate.

6 days ago

check_circle

Verified Customer

star star star star star_border

Rebamike

I liked the experience and knowledge of technicians sent to do the repairs.

6 days ago

check_circle

Verified Customer

star star star star star

Atif

I like the service of the company. It's worth it!

6 days ago

check_circle

Verified Customer

star star star star star

Keith

Everything was done on time and had. No problems.

6 days ago

check_circle

Verified Customer

star star star star star

Lia

Great services, have recommended to other homeowners.

6 days ago

check_circle

Verified Customer

star star star star star

OLUSINA AKINDURO

Very efficient and professionally executed work

1 week ago

star star star star star

Chandler Masters

Summer is definitely here. My main floor air quit cooling during the night of 6/29. I came home from work at 11:00am and it was 83 inside. I put in a claim at 12:14pm and made plans with the wife to move to a different part of the house until the air was fixed. AT 1:16pm I received a call from the Technician and I was back cooling by 3:00pm!!!👍

2 months ago

check_circle

Verified Customer

star star star star star_border

Carol

4 months ago

check_circle

Verified Customer

star star star star star_border

Estelle

I like being able to call for service and I don't have to search and check references of service company. I like that if my appliances or systems can't be repaired, they will be replaced, or a cash offer will be made. I don't like that it takes 30 days to receive replacement or cash. Being without a vital, essential part of your home, 30 days is a long time.

4 months ago

check_circle

Verified Customer

star star star star star

Kirk

Our repair company needed to order a part for dishwasher repair. Too many requests like this one came while I waited for repair! Now it is finished. We still have a few particulates sticking to dishes, but I hope repeated usage of dishwasher will end that. The service company was wonderful!

4 months ago

check_circle

Verified Customer

star star star star star

Philip Suarez

Very efficient! They actually covered what they promised they would!! VERY unlike home warranty companies! So I guess Choice Home Warranty is different. Web site intuitive enough once you get used to it. Glad I have a multi-year plan! I was able to use my own, trusted vendor to replace my pool pump.

4 months ago

check_circle

Verified Customer

star star star star star

Ceceliajeanie

My experience with Choice Home Warranty was very good I was very pleased with the service I received and how quickly it took me to get the appointment I needed to get my system running correctly and also with the following up on the phone call with Formula Air to make sure I had the time I needed to get my system fixed.

4 months ago

check_circle

Verified Customer

star star star star star_border

Brian

The fan motor recently went out on the outdoor portion of my AC system. I called on Saturday and they had a technician out on Tuesday. I was lucky that summer had not started yet, otherwise we would’ve had to get a hotel. I’m hoping that if I need them again they can get someone here much sooner. That’s my only gripe. Otherwise I would have to call someone myself which would make my warranty useless

4 months ago

check_circle

Verified Customer

star star star star star

risaac6324@aol.com

Their technician arrived on time, dressed in clean appropriate clothing, was polite, professional and obviously well trained in his profession. I am very pleased with their selection of technicians, and highly recommend this company to anyone looking for warranty coverage.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Everett

The home warranty process only works if the warranty company provides their share of the bargain. Availability of service providers is a huge issue. We've had some seamless experiences which were great. However recent needs of plumbing and appliance servicing have been very frustrating. We were 3.5 weeks without a refrigerator in our kitchen due to scheduling a provider which we ended up having to secure ourselves. When he arrived, he had to fill out paperwork to validate the issue and estimated cost for repair. When the repair was done, the labor ended up being higher than what Choice said they would pay so we ended up paying more out-of-pocket than the contracted Choice fee of $65.00. For plumbing, a provider showed up for a recent stoppage that didn't have the equipment to provide the service, so another plumber had to be called. Through exposure to plumbers for several issues, we have learned that the process wasn't just complicated for the homeowner, but also the provider. We've had recommendations for other warranty companies that they prefer because it isn't as complicated on their end as Choice. Our contract is nearing expiration, and we are looking for another provider

4 months ago

check_circle

Verified Customer

star star star star star

Ismael Villa

The service provided by JM Water Heaters and Drains was very thorough. The technician (Jerameel M) that came to the house to provide the service was very professional and respectful. He explained step by step what needed to be done. I am pleased with the work that was done. Ismael V.

4 months ago

check_circle

Verified Customer

star star star star star_border

Jian

I have good experience with two of my three clams. One is microwave replacement and the other is fixing a problem with one of my AC units. But I had a bad experience with one of the claims, that is leaked coil of an AC system. The problem was not fixed and ball was kicking back and forth between customer service and service company. I ended up calling on a different company to replace the unit with my own money. It was ver disappointing.

4 months ago

check_circle

Verified Customer

star star star star star

Gene

Choice home warranty has responded properly, and directly to my recent request. Technicians that were sent were both respectful, professional, and completed the job in a timely manner. I have recommended choice home warranty to a number of people and would do so again.

4 months ago

check_circle

Verified Customer

star star star star star

Barbara Lewis

The gentleman that was sent this time was very professional. We have used Choice in the past we a mix of professionals. However, this young man explained as he went. Our microwave is working perfectly. I would hope if we need service again that we will get the Same young man

4 months ago

check_circle

Verified Customer

star star star star star

Glenn

Unlike last summer when it took almost a month to get someone to fix our air conditioner, we were prompted to make an appointment within a short period of time for this issue. The technician was professional and showed up at the set appointment time.

4 months ago

check_circle

Verified Customer

star star star star star

Joann Estilette

Choice really came through for us when we needed it. We were skeptical and you actually proved us wrong. Thank you ! The company you sent out was a great company and their workmanship and professionalism exceeded our expectations.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Wener

I originally received great service from Choice Home Warranty but this year my heat went out in one the coldest times of the year and it took over 2 weeks to get someone assigned to me. Recently my oven stopped working and a contractor came out to fixed the issue, now when you turn the oven on the gas smell is so strong that it made me physically sick. I called Choice Home Warranty 5 times and kept getting transferred to automated message saying leave your phone number, you will receive a call back which I never did. I ended up calling the contractor who will come and look at it on Friday 4/19.

5 months ago

check_circle

Verified Customer

star star star star star

Ed

I think Choice has an excellent home warranty program. They settled my refrigerator issue and dishwasher break down quickly and effectively. The dishwasher repair company however didn’t finish the job properly but that’s somewhat separate from Choice.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Michael

We've had it for less than a year. Our water heater needed replaced. The plumber was condescending, rude and terrible communicating with us. I refuse to let him back in my house. The second plumber who came to fix the whole house humidifier was wonderful. We have a toilet leaking into the basement ceiling. We were told we could request the plumber we liked, that was over a week ago. We've called and talked to a person direct who gave us his number but we're just told I'll talk with management. I called again and left a message. Today I still haven't heard anything so I called the claims line she was more helpful and I left a message with the plumber we like to accept the claim. I'm mixed with how I feel about this company. I've had terrible and good experiences. I've been promised wonderful things but they haven't been delivered yet. I want this company to be good, I renewed for three years. It's $75 for a service call. I was charged $460 installation fee for the hot water heater, that was a few months ago, but now I was told they don't charge an installation fee anymore. Good luck

5 months ago

check_circle

Verified Customer

star star star star star_border

Phil

Can be helpful depending on the situation. Sometimes you run into those situations that are just not covered. Also, a lot of time for cases they come and find the problem. But do not have the parts to do the repair. For someone that lives alone and does not work at home. It can be an inconvenience due to having to take multiple time away from their job and losing those hours.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Roxie

I have (3) Choice Home Warranty policies: (1) in my primary home and (2) in rental duplexes. Some issues have been dealt with quickly and efficiently by vendors I would to like use again. Others were terrible. They could understand to contact my tenant and for scheduling. Once the technician rescheduled several times at the last minute and never showed up at the final visit, then blamed me for not being available...after my tenant took off work three times to be there. I do not like that they will not allow me to choose a technician who has been there previously, who is respectful and competent. They send out a work order to a list of service companies and it is first-come-first-hired. My most recent experience was asking for repair of my irrigation pump. First they said someone would call me in 24-48 hours. 4 days later they said they did not have a qualified vendor in my area, I could schedule my own vendor. I scheduled my regular pump repair guy. Within 6 hours of that I got a text message saying someone would be there the next day. I cancelled my regular pump guy. I waited on the CHW vendor, and texted him later when he no-showed. He said he does not work on pumps and told CHW that. The next day I got a message telling me to choose my own vendor. I started working on that when I got a text from a plumber saying he would be at my house the next morning. That guy did a good job, fixed the problem with the pump switch and I am happy with his work. In summary: I would like to have the same technicians at my house every time. I would like to use my technician if they will accept the terms of CHW. I want recourse if the technician does not show up.

5 months ago

Choice Home Warranty Reviews