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Verified Customer

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Scott Moore

This was probably the best in all of the previous claims in the past years. Had a vendor contact me in less than 24 hours and he was very professional to talk with. He explained things to me so I could understand as a home owner. Took his time and looked at the system in detail. Great choice in sending him to my home

5 months ago

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Verified Customer

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Yvonne

It took way too long to get someone to come to look at my washing machine. It was 5 weeks before anyone came and that was after I found the repair man my self. And then Choice Home Warranty did not pay the difference for the service call. I was supposed to pay $65.00 for a service call but when I call a man I had to pay $109.00 for the service call and I was not paid the difference. And since the machine could not be fixed Choice Home Warranty agreed to replace it and they only paid $343.00 and there is no way you can get a washing machine for that amount of money. The whole deal was a night mare.

5 months ago

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Verified Customer

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George Caguimbal

Having the peace of mind that all your major appliances are covered if they were to ever break down. And if Choice Home Warranty can not fix it, they will replace it with one that is compatible with the same one that broke down.

5 months ago

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Verified Customer

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Sherry

One service call this year. Easy to schedule service. Service person was efficient and courteous. I responded by text regarding the issue with my washer. Part was ordered and here when service personnel arrived. So far, issue seems to have been resolved.

5 months ago

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Verified Customer

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Thomas

The communication with Customer Service is superb. When I have had any type of problem, the Team works to get a technician as soon as possible. If the problem cannot be fixed/repaired by the technician, Choice is right there with a replacement plan.

5 months ago

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Verified Customer

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Gloria

I haven’t had a problem with choice home warranty. I have had problems thru the years that I have had a contact with the company. I receive the service promised, either the appliance is fixed or replaced. The only obstacle is the lack of technicians willing to travel to my location so I wait a bit longer than I expected.

5 months ago

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Verified Customer

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Jack Houck

Reimbursement takes for ever Getting reimbursement For a defective item takes forever. Our dishwasher needed to be replaced.. The technician was able to make a temporary repair but the partial reimbursement from Lowe’s took to long - we still don’t have it , So that we were forced to purchase a new unit so we wouldn’t be with out a washer while we were waiting for the partial reimburse from Lowe’s.

5 months ago

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Verified Customer

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douglas turner

The service response was very prompt the people that I've talked to at the Choice were on top of the game the technician that they sent out was well versed on the product he had several parts in his truck he did a great job and I would have recommend them and you again for any of the repairs

5 months ago

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Verified Customer

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Reba Wilmoth

You have always come as soon as possible. The technicians are always polite and super nice. I would recommend you highly. I’m so glad that I have this it’s a great relief for me. Since my husband passed away you have been a lifesaver.

5 months ago

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Verified Customer

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Estella Torrez

I like it because of the money I have saved when repairing my home appliances. Also, the repairmen which have come to repair my appliances, have been very responsible, respective, and knowledgeable about the appliances and what needs to be done to get them up and running again.

5 months ago

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Verified Customer

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Linda

When people buy a home warranty they are trying to save money. Your company uses tactics that cost the members more money. When a person pays into your company for 6-8 years and has a problem an appliance that cost more than it did when they purchased it they are not looking to put out money to replace their appliance especially if they are retired living on a fixed income. The money they paid into your company for many years should suffice for a few extra dollars to get them a up to date appliance. In the long run it saves them and your company. It is unfair to go that and it doesn’t make for good business. Your monthly price goes up as well which means their is enough in the kiddy to bring your customers up to speed and it’s a win win. I never said your company was amazing.

5 months ago

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Verified Customer

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MrDsuperman

Came on time, knew what he was doing. Professional, very pleased

1 week ago

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Verified Customer

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Tina

Your Choice home warranty isn't worth the time or my money you took from me. I won't recommend this home warranty program to anybody.

1 week ago Edited September 13, 2024

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Verified Customer

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Wayne

Quick service when repair is needed. Lack of follow up after excellent service performed.

1 week ago

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Verified Customer

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farhad soltanshahi

quick andprofessional servuce. phil found and fuxed the issue rightcawat

1 week ago

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Verified Customer

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Gary Kelso

Very knowledgeable service technician courteous and professional

1 week ago

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Verified Customer

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latisha Berry

Fast, Friendly service , very satisfied with my claim service

1 week ago

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Verified Customer

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Carmen

I had to arguewith yous to get my water lines fixed... But it took awhile to do it.

1 week ago

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Verified Customer

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Eugenia

Excellent job of replacing my garbage disposal Good customer service!

1 week ago

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Verified Customer

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Guillermo

My claim was denied due to no issue on human error. Not satisfied with this decision

1 week ago

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Verified Customer

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Sandra

Very professional and nice . Done in a timely manner. We'll satisfied

1 week ago

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Verified Customer

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Irwin

CHW has been very helpful and very prompt in providing services that I needed in my home - thesse were serious plumbing problems, and CHW dispatched a plumber from Concept Renaissance Services, LLC. The plumber (Miguel A - was excellent and did a terrific job repairing all of the problems. In the future, I intend to rely on CRS and Miguel for any futhre plumbing needs.

5 months ago

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Verified Customer

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Donald

I really like the service. I had a service before and they were such a disappointment. When we switched to Choice and used them I was really happy with the whole process. It's easy to file a claim and the vendors they use have been out standing. When my daughter bought her house I recommend Choice to her and she has it now. I have recommended Choice to all my family and friends. I give them the highest rating possible.

6 months ago

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Verified Customer

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Michael

I used it when the heating was not working properly, and I was able to call on a Friday. However, service was not going to be available until Tuesday under normal circumstances. I was able to contact the repair person and move it to that Friday, but I had to pay an extra hundred dollars. The service guy was excellent. He was very knowledgeable, and we were up and running within 2 to 3 hours from his arrival.

6 months ago

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Verified Customer

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Nancye

I put in a claim online. Then it was just a matter of hours before I saw the email that would show us when there would be technicians that would be out. And then he would be coming out of time and everything. And he showed up on time, the guy that came was very knowledgeable, he's very polite and help me a lot with the garbage disposal. So he taught me a lot about that, and they had to replace the garbage proposal. He was in and out and just a matter of no time and that was it. I mean, I pay your little part that you have to pay. It was a very easy process.

6 months ago

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Verified Customer

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Shannon

They've just been helpful every time that I've called they've gotten a person out as soon as they could. And then if they couldn't fix it right away, they were able to get it replaced. There's only one bad thing, though. My microwave stopped heating, and they couldn't fix it. So they replaced it, but they only replaced it for the amount of how much the wholesale cost was. And then I had to pay to get it installed. That was very frustrating.

6 months ago

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Verified Customer

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Rachel

I recently needed to use my warranty because my washing machine broke. They had someone come out and the person said they couldn't fix it. So they were given the funding for a new one. And it's not sufficient to buy a new one. They say it's based on the model and year and all this other kind of stuff. But ironically enough, I had another washing machine at another house that's insured and it had a newer washing machine that had all the bells and whistles. But apparently, the size was smaller. And they gave me the same exact amount, which again, isn't enough to buy a new washing machine and dryer from the store. And then I'm waiting 30 to 60 days to get the funding.

6 months ago

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Verified Customer

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Chandra

There were 2 times I called people, so they were very appreciative and kind and then explained the problem I had and fixed it. I used my warranty for my microwave oven because it was not working, and they replaced it. The second time, my garage door opener was not opening the door. So they came in because of the cold and other things. They tweaked it, and it started working.

6 months ago

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Verified Customer

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Dominic

Just not too long ago, I had to use it for an electrical outlet. It had burned out so they came out and repaired it, and did an excellent job. In and out in a short amount of time. Whenever I've had to have something repaired, if they couldn't repair it, they did replace it. A couple of years ago, my ceiling fan went out and they couldn't fix it, so they replaced it with a new one. And it's working fine today.

6 months ago

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Verified Customer

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Grace

An appliance needed a repair, and they had to replace it. Instead of replacing it, they gave me a credit at Lowe's store for $338, which was very disappointing because the refrigerator cost much more than that. And they forced me to shop at Lowe's which I usually don't do. I usually shop at Home Depot. I tried to change it to just a debit card and they refused. But what disturbed me more than anything is that when you click on the computer and you say you want a refund, it doesn't tell you that you're going to get a refund from Lowe's. It just tells you to click in and you'll get your refund, which I thought was false advertising, advertisement.

6 months ago

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Verified Customer

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Zia

The water heater just stopped functioning and I called them, and then, within 24 hours, they dispatched the technician. They approved it within another 48 hours, and I'm just waiting for the technician to come and replace it. I've been with them for so many years and we have no problem. Always when we call they take care of those claim submissions, and they do their best and they send the technician to take care of the problems we have. And we really appreciate their courtesy and their service.

6 months ago

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Verified Customer

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Anonymous

I wasn't able to get a person I had when I called on Saturday, I had to talk to an automated system. And when I tried to tell them how cold it was here, and I needed the heat fixed there was no person that could understand that. So they didn't schedule the person to come out until Tuesday. And it was really cold and I had no heat. So I called the company they suggested and that company was able to change it to Monday, but because Choice didn't say it was an emergency, they couldn't come out Saturday or Sunday, but luckily I had electricity, so I was able to use a space heater. The company they recommended was very good and he came out when he said he was going to.

6 months ago

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Verified Customer

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Shirley

It was with my heating and cooling units, and they came out at least 3 times and got it fixed. One of the last times when they brought back a part, they had to bring and they didn't ask. I asked if I needed to pay him that copay that time and they said no, because it was part of the second time. So I was very pleased. They fixed it anyway, it works much better.

6 months ago

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Verified Customer

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Patti

We had a lot of issues with our water heater in our apartment, and it took a while for a service person to get out there. I guess there's not many in our area. And so for a while, we went without heat and we went without hot water for like a week or 2, completely unacceptable. And we had 2 or 3 different plumbers tell us we needed our water heater replaced but Choice Home Warranty kept saying no. When finally they did say yes to one of the service people, they charged this extra $420 to replace our water heater on top of the $65 of the service call which I thought was absolutely ridiculous. There was another home warranty I had in the past where when we had to replace our water heater, it only cost the service call and not the rest of that money.

7 months ago

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Verified Customer

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Jimmy

Anytime I've had any problems or anything with the service company not coming out Choice Home Warranty always made sure that everything was corrected. I've had 3 or 4 times I had to use it without any problems. Someone would always come out and fix whatever it is with no problems. The only problem that I have ever had was really my fault because I didn't know that I had a lifetime warranty on my faucet. And so, they made sure that I had the right numbers and all that stuff to call Molar to get the product for them to come out and install.

7 months ago

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Verified Customer

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Pat

I've had several things that I needed help with, and they were fine. I had no problem with getting help. The most recent time was when I had a nest on my furnace control in my air conditioner. I couldn't get it to work. I called and it was only 2 days and the gentleman came in and fixed it probably in half an hour. So I was very pleased. The time before that, they replaced a microwave, and that was fine. I have no complaints.

7 months ago

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Verified Customer

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Sunny Peoria, AZ

We purchased Choice Home Warranty package since 2020. Our hone is about 10 years old and last year we had to replace all our appliances. Started with TV, Washer&Dryer, two of the refrigerator.,. And last thing was gas oven. Choice home warranty tried to fix it and they couldn't and they send me Lowes e-gift card to help us purchase new oven. So far we are glad we have warranty with peace of mind.

7 months ago

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Verified Customer

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Filomena Houston, TX

Love Choice Warranty. I highly recommend them . They are The Best. Have The Best techinician and Best customer service. Very caring and give you the peace of mind to resolve any issues you are having as soon as possible. So Happy to have them . They are Top of the cream. The Best🙏😍♥️🌹 Highly recommend them . Extremely Happy . ThankYou 🙏😍♥️🌹

7 months ago

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Verified Customer

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David Yucca Valley, CA

I like choice home warrantee, but the company they sent out to fix my refrigerator was not as good. Don’t get me wrong Roman was great but it’s impossible to get a hold of them if you have a problem. They have NO phone number! And we had a problem with the delivery of the part they ordered. It came the same day they were to do the repair. Roman came the next day and replaced the part, but now the lights on the buttons don’t work right. He said I’ve have to call in another work order which means I have to pay another deductible. That’s the only thing I’m not happy about!

7 months ago

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Verified Customer

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Sherald Greenville, SC

We have always had excellent service with Choice Home Warranty in the upstate. They have good local repair people who are prompt, know what they are doing, and get the problem fixed as fast as could ever be expected. This call was serviced by Alexander Heating and Air and had our heat back running in no time at all. I like the fact that they use small locally owned companies for the work. I am a Real Estate Agent and I always recommend Choice to my clients!

8 months ago

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Verified Customer

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Carl London, KY

It is well worth it because you don't have to worry about how you are coming up with $800.-1000. I do believe that it's a little high for us Seniors on SS. We still have to come up with the $75.00 service fee when the service man shows up. I do like the service people they are very friendly and professional. It a comfort knowing they have our backs. Their monthly payment is a little high for people on Social security.

8 months ago Edited January 17, 2024

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Verified Customer

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Victor

I have only had to use my warranty one time and there was a miscommunication between the service tech and Choice. But as soon as I was able to reach someone in authority, they cleared it right up and it was manageable and easy. I didn't have to go through a bunch to pay for it or anything like that. And I like having the extended renewal option. It really helped out in just paying it upfront without having to pay an annual fee.

8 months ago

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Verified Customer

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Maryann

I think it's very useful. And as soon as we tell them about the problem, they start looking for folks that can fix whatever the problem is, like the stove that got fixed within 3 days or so for the tenant. Also, I had a dishwasher problem. And so the guy came maybe 3 working days later, which was yesterday, and he was wonderful. He said he's going to order a part and put it in. So I'm waiting for when that will happen.

8 months ago

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Verified Customer

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Rusty Zanaty Biloxi, MS

The CHOICE Website is straightforward and easy to navigate to order repairs needed for the Dryer. The Authorized Repair Person who came to diagnose the problem was very well prepared and knowledgeable about the problem Dryer. A few days later the parts were delivered to my house and another Authorized Repair person came and completed the repair. Everyone I delt with were very kind and polite. Thank You.

8 months ago

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Verified Customer

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Peter North Hollywood, CA

The surprise and unannounced follow-up visit by Cornerston Construction tech was at 8:00 am on Friday, January 5. Ordinarily, we would have expected an email or call by your contractor or its technician. The tech installed the new bathroom faucet that I had purchased for about $300. The tech did not install the pop out drain that came with the faucet on our pedestal sink claiming that it takes too much time to install. Having been without an operable sink, I agreed. The tech did not have the correrct 1/2"compression to 1/2" threaded faucet supply line. As such, he asked me to order and install it myself befor we can have an operable faucet in our bathroom. The item is not carried by Home Depot or Lowes. As such, I have ordered online two supply lines that are due in four days. Needless to say, our first experience with Choice was snot too pleasant. When can I expect receiving the refund of $70 for the faucet and supply line that have cost me about $350. No one can buy a batroom faucet for $70. We live in a house that has faucets each over $550.00. Overall, we were pleased with the technical knowledge of the technician Ronaldo who was sent by Cornerstone Construction.

8 months ago

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Verified Customer

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Liana Harris

I signed up with CHW earlier in 2023 (I think around summer). I filed my first claim in December of 2023. My ejector pump went out and the upstairs tub was filling up with water. I filed the claim on 12/22 and on 12/26 both issues were fixed with only paying the service fee charge of $75! They have my respect as I had a HORRIBLE experience with Home Warranty of America. I highly recommend them.

8 months ago

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Verified Customer

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Jessie Hawkins

It was a great turn out. My dryer wasn't spinning. So I did a claim online. They have a check the status. I clicked it and it was just saying I put work order in. I really didn't know how long it would take for them to actually come and fix the dryer. The came the same day actually four hours after putting order in. They fixed my dryer and I was truly grateful.

8 months ago

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Verified Customer

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Sue Modesto, CA

You have been great, it was a problem with my pool at first and the guy you sent out was horrible. He never showed up but called and basically said that ge wouldn’t get paid by choice according to reviews he read. Really unprofessional. You sent another person out he diagnosed it. You authorized right away and pool is back up and running. My washer would not spin, sears came out same day I put in the claim. He ordered parts and it was fixed in a few days.

8 months ago

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Verified Customer

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Merilee Loganville, GA

Needed to call twice in a year and I was taken care of but not as quickly as I would have liked. One time for electrical issue that they arrived the next day. When the heater went out it was 2 days before anyone dispatched to fix the heater so it was a bit cold waiting for the repair person. I am going to renew in May this year but will shop around for lower rate since my renewal has increased over $150 for this year best I am able to tell.

8 months ago

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Martha

Love Choice Warranty. Had a stove problem. They had a great repairman come. Very happy with Choice Warrenty.

2 days ago

Choice Home Warranty Reviews