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Verified Customer

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Lisa

Choice Home Warranty has been great, so far. I’ve had to contact them twice and they really respond quickly! The technicians they send out are very good and have taken care of my issues in a timely manner. Both have been very nice, as well. I did business with American Home Shield for 7 years; WHAT A MISTAKE! I never got to talk to a real person (all was done online) to explain what my problem was. They had to come out several times because the technicians weren’t very knowledgeable and acted like they didn’t care. They put bad-aids on my HVAC several times but never really fixed it. When I needed it replaced, they REFUSED TO PAY! That’s when I dropped them like a hot potato and changed to Choice Home Warranty. I highly recommend Choice home Warranty!

9 months ago

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Verified Customer

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Michael J. Paparella

We have been using Choice for 2.5 years with two homes in CA and MI. each claim has been dealt with promptly and for the most part efficiently. Their claims specialists have always been very courteous and have done their utmost to ensure that a fix was made of the issue. We had one exception with our refrigerator recently, but that was due to parts needed taking time to be delivered. Our most recent experience with our furnace not heating properly required three attempts with different techs to fix the problem, but CHW was patient in finding one who could provide the proper fix and now our furnace is running like new!

9 months ago

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Verified Customer

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Karen Aurora, CO

9 months ago

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Verified Customer

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Gavlon Dallas, TX

When I have a home maintenance problem they are usually significant. For example, my A/C unit not functioning, plumbing leaking or clogged up, or an electrical promlem. To me these are serious problems. With Choice Home Warranty, I am at peace. I simple email/call in,,, complete a service request and have a professional sent out usually in 24 hours or less. They come in and quickly diagnose and resolve the problem. In situation, where it requires equipment replacement it's usually taken care of in about a few days. The most wonderful thing here is the cost. Trust me, Choice Home Warranty do what they say while saing you money, time and aggravation.

9 months ago

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Verified Customer

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Richmond

We've used the warranty several times. The last one was dealing with our heating and air unit. We have maintenance twice a year and the guy was telling us that there was a leak in one of the coils and so my husband sent something to Choice Warranty and said hey, something's going on with it because we noticed it wasn't working as good. Choice Warranty sent this other guy and I really liked him. He was so knowledgeable and he went upstairs and he looked at it and he said, this is what's going on. Then he called the company. He did what he needed to do and we've not had any issues and it has been extremely cold. So that's good. So far they've been very trustworthy.

9 months ago

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Verified Customer

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Rhett Fayetteville, NC

I like the ease to file a claim and the and professional service to get repairs completed in a timely manner. Overall, very happy and pleased with CHW! My one dislike is when I our dishwasher failed. CHW made the decision to replace the unit, which was much appreciated. However, unlike any other claim, CHW issued me a Lowe's E-gift certificate to purchase to a new one(which only became available after 30 days.) We couldn't wait 30 days to replace the dishwater, so we purchased one with our own funds. Six months later, I still have money left on the E-gift certificate. As mentioned earlier, unlike any other claim, I had to order the dishwater from Lowes, was responsible for the installation fee and disposable of the old unit. I'm expecting a turn key process with CHW and didn't receive it with this claim. I was very disappointed and taken back the way this claim was handled. I hope this is not the new norm for taking care of your valued customers. I would appreciate CHW contacting me regarding this matter.

10 months ago

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Verified Customer

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Sharon Ramirez Boca Raton, FL

Well, Choice really is top-of-the-line. They said someone to fix our toilet and they accomplished their mission. They sent someone to fix the water on a refrigerator and they accomplished their mission. They ordered a part and fixed our refrigerator which did not have the refrigerator or the freezer working and it is ice cold now. So everything they’ve come to do they have done very very well. We had a company named Pride here locally for six years and I am here to tell you that every time someone came, they would say either they couldn’t fix it or it wasn’t in our contract. There were no deductibles, but it was just awful. I spoke to the owner of the company several times they’ve been in business for many many years. I wrote him so many emails, but nothing changed. When I read the reviews for Choice, I knew this was the company I needed whether I had to pay a co-pay or not, it has been well worth it.

10 months ago

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Verified Customer

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Ambrish

We are very happy with everything from Choice Home Warranty. They take their due diligence to make sure that the customer is happy. We have used a warranty three times. First time when our washer broke, second time when our dryer broke, third time when we had a leakage in our bathroom. The fourth time we had our dishwasher not working and the next time it was the disposal that was not working. We do have to be very vigilant about the vendors they choose, as some of the service providers which they hire have very good qualities, but we had an experience with one of the service providers which I will not reuse. I requested that they change the plumber they send.

11 months ago

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Verified Customer

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Antranett

Normally when you call, it always sends you to the automated message so you never can actually get to a live person. I think they also need to allow people to - if they get a service provider - to let them choose that service provider again, because a lot of times what happens is when they send a different service provider and they don't really know the equipment. It takes them a lot longer to fix your issue. Right now I'm using my warranty. I had an air conditioning issue. They're still coming back out tomorrow to fix. They're paying for the parts and then I have to pay for the additional Freon for it. It has paid for itself over time though.

11 months ago

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Verified Customer

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Mike

They've always appeared to have gone above and beyond anytime that I needed them with no pushbacks. Unfortunately, I'm in the process of it as we speak with my air conditioner. I live in Arizona and air conditioning is crucial this time of year and it just happened to go out a few days ago. So I'm still waiting on my technician. The appointment has been set and that will be Friday, but I had two previous claims with them. One was for a swimming pool pump and then the other was for a faulty bathroom faucet. As far as the swimming pool pump goes, they replaced it without hesitation which was a tremendous savings to me. And the faucet they authorized a full replacement as opposed to a fix due to the age and the condition. So I'm very satisfied with all of those transactions. As long as they continue to be as good as they have been to me, I will continue to be a client.

11 months ago

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Verified Customer

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Donna

There's only been one one incident where I wasn't real happy, but that didn't really have anything to do with Choice, it had to do with the technician that was sent out. There was an occasion when I needed to get an A/C repairman out very quickly and I called to find out if I could use the same one I had gotten before. And because of your protocol, you couldn't just assign it just to a preferential person and but you told me that I could call them and give them my case number and that they could call and talk to them and say that they had expected it. Which I thought was really fantastic because I had really liked that service man because he had been out there before so he was fully trusted. I do have one question: I noticed when I went in to do a claim that it said that my contract expired in December of this year. What contract?

11 months ago

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Verified Customer

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Chris

I only used them once and there was no problem. It was good. But I think they need to put their number, making it easier to talk to a person than to just use the website because not all issues can be handled by clicking a box. Only issue I had was they did not make it easy to call them. They wanted you to use the website and I had more than one issue going on in the home at the time. And so there was no way to say. I have two issues going on, on the website. It's like you pick one thing and that was it. And they were both related - plumbing issues - but I could only tell them about one issue. So that means that if I only use the website, then I can only have one issue addressed when the servicemen came out. So that meant I had to call them and as I recall, I had issues trying to find the correct customer service number to call them. There was one number I found on the Internet and it wasn't their number, but it was assigned to them, but it was no longer working. And then I eventually did find their phone number. I think I had to look up the original contract and I found the phone number in the contract. When I finally reached somebody, the actual customer support person did a good job, but trying to get to that point wasn't so good.

11 months ago

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Verified Customer

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Judi Summers

I’m very pleased with the vendors that Choice has chosen. They are true professionals in their trade.

1 month ago

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Verified Customer

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Kevin

I don't know how costly this service is, compatatively. Compared to WOLFE, I'm very happy with Best.

1 month ago

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Verified Customer

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John

Choice has sent 4 different people to look at AC and none of them have been able to fix it. They all day we need someone else and I have to make a new claim. Can you do something about this?

1 month ago

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Verified Customer

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Cynthia

In most circumstances Choice has been good. However, when I really needed their support and flexibility with a challenging situation, they failed miserably🫤

1 month ago

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Verified Customer

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Shelia Harris-Moore

CHW is great. I'm waiting to get my washer/dryer serviced. CHW is fast and professional and comes through every time.

1 month ago

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Verified Customer

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William

Excellent service, reputable technician. Professional and knowledgeable. Very happy with the coverage.

1 month ago

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Verified Customer

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Ray Castro Jr

Saved hundreds of dollars on repairs to garage door, ice-maker in fridge, and other repairs in the house!

1 month ago

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Verified Customer

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Frank

The only reason it's not a 5 is because it took so long to get my kitchen faucet repaired. Other than that I'm very happy with the service.

1 month ago

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Verified Customer

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Jerry

The last replaced cost was a complete joke. And when they told me based off wholesale price is even a bigger joke. The consumer buys this policy for protection not to haggle over price.

1 month ago

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Verified Customer

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Angela Edwards

In like the customer service. The representatives are attentive, actively listen, and are extremely helpful.

1 month ago

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Verified Customer

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Ace

I would never buy a home warranty from them again. I had a plumbing issue and had no working toilets or sinks or showers and they denied my claim after sending 2 technicians who could not fix the problem. I had to call my own plumber who took less than an hour to resolve the issue.

1 month ago

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Verified Customer

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Catherine Keifer

I did not like that. You gave me an appointment between the hours of 1 and 5 PM with Sears and they never showed up. I called you during the day to check on my appointment and you told me it was still ago. I have not heard from you or Sears on this, I actually had to pay an air conditioner man to come to my house and fix it

1 month ago

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Verified Customer

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Ken

Excellent customer support and service. Repair people are always Professional and willing to answer all Questions.

1 month ago

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Verified Customer

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William Wood

The technician was on time and finding out he had the wrong bulbs mad a second trip and fixed everything perfectly.

1 month ago

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Verified Customer

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Chris Clark

Like the service. Was surprised still had a high bill for ac repair but seemed fair on other appliances like washer dryer.

1 month ago

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Verified Customer

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Tribhuwan Shrestha

July 12 claim air condition problem.several times change schedule about 104 degrees temperature during that time .but choice insurance didn’t fixed .i call local technician they fixed July 16 th 2024 .we talk for reimbursement but insurance denied. So I don’t like .very very poor service.

1 month ago

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Verified Customer

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Lisa Catlett

I paid for 6 years of coverage and didn’t save anything other than to protect against inflation. They are not even licensed in California!!! My refrigerator has been Brocken for over a month now and choice screwed up the paperwork every chance they got. I am really thinking of canceling and would not recommend this company.

1 month ago

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Verified Customer

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Paula Lee Micallef

The service we received from Choice Home Warranty. The technician was professional and quick. What a great program.

1 month ago

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Verified Customer

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Karolin Marte

I have been waiting 2 weeks to get someone to contact me. They sent a company that is terrible and choice home warranty doesn’t want to reimburse or respond to my emails or contact requests. Really unprofessional and I will not renew my coverage when the time comes.

1 month ago

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Verified Customer

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Doris

Coyote A.C. Service's owner, Travis took good care of me. My ac is working perfect again. Thank you.

1 month ago

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Verified Customer

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Linda

Very pleased with our recent air conditioning claim. Everything was fixed very fast, with no hassles.

1 month ago

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Verified Customer

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David Remondini

The initial offer was for a gift card from a vendor we rarelu use. After I called in they agreed to send a check so in the end I was satisfied.

1 month ago

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Verified Customer

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Maryann

I am very disappointed. They said that I would have a repairman the next day and he was a no show. I called the repairman and he said that he was not given the information. So I had to get another company to come. It was horrible not having hot water for a week. Extremely disappointed

1 month ago

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Verified Customer

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Kaye Strickland

Prompt response from the local contact Christina W.. She walks clients through the process and does super follow up!

1 month ago

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Verified Customer

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John

It works just call them and they take over,the tec shows up makes the repair all done everybody happy

1 month ago

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Verified Customer

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Doug Grace

Customer service has been excellent. No complaints, except CHW could not locate a vendor for a claim. I found the vendor and was reimbursed by CHW.

1 month ago

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Verified Customer

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ashley porinsky

My last claim took a month for them to send out a plumber to unclog a drain. I then told Choice Home Warranty I had to hire my own plumber to cancel the claim and they still dispatched a serviceman. I wish I could get my money back.

1 month ago

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Verified Customer

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Colleen

A repair person was sent a few days after the claim was filed. He was cordial, personable, knowledgeable, and helpful.

1 month ago

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Verified Customer

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Willis Benton

Fast and professional service, AC went out and they was able to get a company to fix the problem the same day

1 month ago

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Verified Customer

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April

Had a tech out 4 times choice said they sent over to sears to order part! Sears never got request! On phone more than 5 hrs of my time over 3 weeks trying to get my stove fixed. Mind you I just got the warranty plan for 3 yrs and this is how the first claim went

1 month ago

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Verified Customer

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lorenzodonald@yahoo.com

Wasn't a hard repair but not having an A/C for anytime in the summer was tough so thx for coming to fix it in 1 wk

1 month ago

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Verified Customer

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Erica Pate

Horrible. Between the outsourcing and persons not understanding you, the appointments getting set with the wrong vendors for the issue and the fact that you have to inform them, and the uninformed supervisors who try to sideways talk you when you aren't simple, they make it difficult to get things done.

1 month ago

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Verified Customer

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stanley lipetz

Very disappointed in service. The technician was sent to repair a light in my refrigerator . I paid him the $65.00 fee and he told me he had to order the part. I then received a letter telling me that the light is not covered under my policy. Why did your company send a rep and charge me service fee for a service that was not covered?

1 month ago

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Verified Customer

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Curt Barlow

Great job of fixing the Air Conditioner, it's been working great since repair last week of July. Thank you Carlos!

1 month ago

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Verified Customer

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Kevin Magnuson

They have a great program to help with ongoing problems and costs with all of your home’s working issues.

1 month ago

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Verified Customer

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Frank Pimentel

Most recently on my claim you responded quickly to set up an appointment and tge tech came and fixed the issue

1 month ago

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Verified Customer

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Mike

Was charge deductible 3 time holes left in three walls, shower/tub hole and all fixtures taken, noting was ever repaired by choice not even water heater and said nothing was covered.

1 month ago

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Verified Customer

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Sammie

You did not find anyone to fix my air conditioner. I had to find someone myself and ended up having to pay $250.00 approximately out of my own pocket.

1 month ago

Choice Home Warranty Reviews