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Verified Customer

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Donna Tisdale

Choice was quickly working to make sure my busted pipe was fixed quickly! The plumber that came was very nice, knowledgeable and quick! That’s my first claim with Choice and I am very happy!

5 months ago

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Verified Customer

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Sorento

Overall, they are pretty good. However, I did my friend my motion light exterior security light comfort prior to me paying $85 service fee that could’ve saved me $85 if I known it wasn’t covered the exterior security motion light.

5 months ago

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Verified Customer

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Becky

I recently had the displeasure of trying to talk to customer service. I had spoken to Ro and explained my situation and he gave me his direct line so I could get ahold of him with any other concerns. After I spoke to him, he was going to talk to his supervisor & get back with me on the 2 bad parts on my furnace. He was also going to credit April's payment because I expressed concern & wanted to cancel my policy. When I tried to call him back no one knew him or would even listen to my complaint. I asked to speak to a supervisor & once again no one called me back. Very disappointed with your customer service & I have been paying for your service since 2018.

5 months ago

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Verified Customer

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Kenneth

I dislike that they sell coverage for a water softener but then don't cover things like resin replacement when that a common repair that's needed at between 5 and 10 years of age. I also didn't like that they attempted to low balled my dishwasher replacement and I had to schedule an appointment for a 15 minute phone call to get a reasonable amount. But then I had to wait 30 for a Lowes egift card to arrive.

5 months ago

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Verified Customer

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Tom McNamara

I just recently had an oven repaired and that was done very well and I am pleased. Previously, however, I had a claim for a broken down clothes dryer about a year ago, I paid the $60.00 service fee, the technician ordered a part that turned to be apparently unavailable. I made numerous phone calls to choice home warranty regarding replacement. The dryer was never repaired nor replaced. I finally bought a new dryer with my own money. So not only was I out the cost of a new deer, I was out the $60.00 service fee. I am completely dissatisfied with how that claim was mishandled.

5 months ago

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Verified Customer

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Nilesh Desai

Like the responsiveness to act on the Problem Did not like that replacement Dishwasher was not fully covered. We have warranty to cover during failure, so when Money is paid, it should Pay how much it cost to replace new Dishwasher.

5 months ago

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Verified Customer

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Muthrine

In my contract with Choice Home Warranty, I agreed to pay $45 for service fee. Choice Home Warranty just changed my fee from $45 to $60 and my contract is not up for another year. In addition, they sent a contractor to work on my stove/oven. The problem still existed when the contractor left so I reported this to Choice Home Warranty. The contractor did not arrive for some 20 days and then told me that I had to pay another service fee. When I called Choice Home Warranty, I was advised that they could not make the contractor give my $60 back. (Not happy)

5 months ago

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Verified Customer

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Betty

My dryer went out and I was told I would only receive $325 which is not even enough for a cheap dryer. I was terribly disappointed in the company. I expected more from them. I would have been happy with a cheap dryer. Then I have to wait up to 30 days for a check that I can only use at Lowes, because Choice Home Warranty has a deal with them. The last company I had replaced a hot water heater in the last place I lived. I received a check (I could cash) to purchase a a new hot water heater. I was told if it cost more they would refund the balance to me. I am considering going back to American. I am so discussed by the outcome of this replacement!

5 months ago

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Verified Customer

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Connie Salazar

My claim was handled quickly, the technician came early, was very informative as to the problem & fixed it within no time at all. Made sure everything was in working order before he left.

5 months ago

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Verified Customer

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Linda Beatty

Within 24 hours the tech came out to fix my garage door opener.It couldn't be fixed,Choice home warranty covered it 100 %.This replacement paid for my annual cost of warranty.Best home warranty company

5 months ago Edited April 5, 2024

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Verified Customer

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Theresa

I chose Choice after reviewing feedback and customer ratings. We have been impressed with the customer service, easy online claims submittal process. Just simply AWESOME!!!!! I've recommended Choice to my neighbors.

5 months ago

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Verified Customer

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Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

5 months ago

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Verified Customer

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OLUSINA AKINDURO

Very efficient and professionally executed work

1 week ago

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Verified Customer

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Louis Riva

Great Service! Friendly technician easy to schedule

1 week ago

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Verified Customer

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Dinesh

Great company to do business with. We like CHW

1 week ago

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Verified Customer

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Stephanie Spann

He showed up and did his job quickly. He was very pleasant.

1 week ago

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Verified Customer

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Kimberly

They had someone here fast fix my problem!

1 week ago

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Verified Customer

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Yolanda Alexander

Claim completed quickly and on the first day.

1 week ago

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Verified Customer

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Victor Ramirez

Fast response, they addressed problem fast

1 week ago

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Verified Customer

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Sharon Molsbee

The professionalism and the customer service an

1 week ago

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Verified Customer

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Neil

Quick response and excellent circle time

1 week ago

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Verified Customer

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Felicia R Sam

Speedy time of dispatcher scheduling my appointment

1 week ago

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Verified Customer

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Roger James

It was very helpful and information was very helpful.

1 week ago

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Verified Customer

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Thomas Cannon

Customer service was great. They always took my calls

1 week ago

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Verified Customer

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Chevy Mcleod

1 week ago

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Verified Customer

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Gary Harris

Very prompt service. Fixed in a very timely manner.

1 week ago

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Verified Customer

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David

Prompt service very professional and easy to work with

1 week ago

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Verified Customer

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Charlene Erwin

It's going good I like how quickly they respond

1 week ago

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Verified Customer

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Connor

I liked how stream-lined the online claim process was.

1 week ago

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Verified Customer

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Adriana / Oscar Scrivano

Prompt service , thank you for the good work !!

1 week ago

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Verified Customer

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Andre Broussard

1 week ago

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Verified Customer

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Ronnie Miles

Contractors selected have all been quality companies

1 week ago

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Verified Customer

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Wiliam

Expedient Customer Service, great price.

1 week ago

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Verified Customer

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Mindy

I love my home warranty! So glad I made this decision.

1 week ago

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Verified Customer

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Larry

professional experience, quick, helpful

1 week ago

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Verified Customer

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James

Service technician was knowledgeable and friendly.

1 week ago

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Verified Customer

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Sarrah

Tol a long time for someone to come out but the worker was super nice

1 week ago

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C Schomer

We have had two claims and both excellent. The first took a little time to connect because of a weekend; however, the second call we had an appointment scheduled by the second day. Communication via email was excellent; provider arrived within stated window and completed the repair completely. Personal and professional. I was skeptical about accepting whoever they sent, but in both situations we were well pleased. In both cases the $65 fee was very reasonable for the service call and all other costs were covered. We are very pleased with this warranty.

2 months ago

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Kent

There is little feedback by the Service Repair person. I had to make several attempts to contact him via text and phone calls before he gave me an update. The equipment is a Hybrid Water Heater system and the system have been working as an electric water heater. The blower mechanism needs to be replace and the part has been on order for close to three weeks. The repair person mentioned that in his experience that the electric portion of the water heater normally breaks down about a year after the blower breaks. He claimed that he recommend to replace the entire unit but Choice Home Warranty only approved the replacement of the blower. So I forsee that the system will break, I will have to file another claim (time), will have to pay another $100 (deductible) and wait a long time before the unit is replaced. Not the best results thus far. But I must way that Choice Home Warranty does respond quickly not like my previous home warranty provider. Choice Home Warranty should implement a follow up system to monitor claims and follow up with the provider instead of having the customer follow up. Kent

3 months ago

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Christine Sparks

Rules, options, and process is upfront. There is follow-through and they pay/reimburse within six weeks. The problem is the length of time to get something fixed. We live in a rural area with few known repair techs, and even fewer service companies who will jump through the home warranty hoops. You (the homeowner) will have to submit the service quote online with the tech standing beside you. (The techs don't have time to do this, but you will not be reimbursed for that $1800 water heater replacement that you promised the tech you would pay out of pocket!) Each household item has its own reimbursement value, so don't be surprised if it's lower than today's actual cost. Other than a long process, and having to do the electronic claims work yourself, it works.

3 months ago

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Dixie

The Technician that came to check out my furnace was very professional, efficient, knowledgeable, friendly, informative as he did his job so I knew what was wrong, and very clean in his work, he gathered up all the paper that had been laid down to keep the carpet clean. I was very pleased with this service. Choice Home Warranty has Triple AAA Service.

3 months ago

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William Rawls Jr

We have never had a Home Warranty plan until recently. Our first claim experience has just occurred and thus far has been very positive. Choice Home Warranty made it very easy to file a claim online and they responded quite promptly. A local technician was sent to us for inspection and approval for the work to be done soon followed. CHW and the technician have both been very courteous, professional and considerate of us and we appreciate it. We do not regret our decision to purchase a Home Warranty plan and we are very glad we chose Choice Home Warranty for our company.

3 months ago

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Sonia Melendez

I couldn’t believe how fast they came to service me when needed. And not to mention the same day at that. That was phenomenal of them to come out the same day I called. Now that’s unheard of. I had another company that would take your call and say that they would come out the next day or 2 days later. Which I thought was Ludacris. You want service the day you call if anything. Choice warranty is the best by far. That’s why I chose them. Thank you for the fastest service ever. Thank you Sonia

3 months ago

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JEFFERY CHAVIS

Refrigerator Repair Placing my claim was easy over the phone. The appointment was scheduled, and the tech arrived early. He took his time to identify the issue and kept me informed during his troubleshooting. He ordered the required part to tix the freezer and scheduled a return appointment. The repair technician was great, polite, and cleaned up behind himself. I would highly recommend him.

3 months ago

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Verified Customer

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Mary

I thought my dishwasher was leaking, but it turns out it wasn't, it was just backing up into my garbage disposal, and that was coming out a little bit from the pipe. So he picked up the garbage disposal, which in turn fixed the dishwasher. They were timely and the person that they sent out was really great.

5 months ago

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Verified Customer

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Narasimha

I used I think about 3 weeks ago for an electrical issue in my home. So I registered online, I complained online, and then I got a technician that day, the technician came and did the job. I was pretty happy with that. I have one more complaint that I filed last week, but the technician is gonna be coming 1 week later. This is on a, on a roof problem. Sometimes I feel like they should assign technicians quickly, not wait for the problem to become worse.

5 months ago

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Verified Customer

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Ellen

I called on my warranty and explain the situation with my item, and initially was declined and told that it was not covered but after contacting my representative, I was, and waiting a few days, I was told that it would be covered. And in the long term, it was, it was taken care of. So I was very happy. Choice is always come through, but unfortunately, sometimes it takes a fight before it comes through.

5 months ago

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Verified Customer

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Duncan

The warranty was on a refrigerator and it turned out very well, the parts were delivered to the house. And the two guys were there, the first one and the second one, we're both very good. the guys are very quiet, got on with the work, no problem and we are happy with the result, and they were very clean about the job as well.

5 months ago

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Verified Customer

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Dee

I had two different leaks in my house. One was my toilet and one was like a sprinkler or the faucet outside. And they came and they did both of them in one time, so I didn't have to pay for it twice. I thought that was pretty amazing.

5 months ago

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Verified Customer

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Richard Marinelli

I am happy with responsiveness and quality of the people and technician we have interacted with. I’m a little different at the support I received for my new refrigerator. Technician came out and diagnosed problem quickly. I received a message from Choice that my compressor was under warranty and I had to go directly to the manufacturer. They did give me an 800 number. I paid for the Choice technician but the GE technician did not charge me and came back again no charge to finish installation. I don’t think I should have been charged because it was under warranty and I would have at least liked to have Choice tell me upfront that I should have contacted the manufacturer first

5 months ago

Choice Home Warranty Reviews