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American Home Shield Reviews

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8.6

Overall Score

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Ken Cincinnati, OH

Very easy to use, prompt responses and problem was resolved

4 years ago

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Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Carlos Vega Katy, TX

They are quick to respond and make sure issue is corrected

4 years ago

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Reply from American Home Shield

Hi Carlos,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Kimberly Stepp Antelope, CA

Service was great, fast efficient, solved the problem!

4 years ago

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Reply from American Home Shield

Hi Kimberly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Shianne Greensboro, NC

Very easy to work with. Very responsive to claims.

4 years ago

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Reply from American Home Shield

Hi Shianne,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Ken Stein Madisonville, KY

Fast and took care of the problem without questions.

4 years ago

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Reply from American Home Shield

Hi Ken,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2020

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Denise Manhattan, KS

Take care of home issue in a timely manner

4 years ago

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Reply from American Home Shield

Hi Denise,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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K. Edens Waldorf, MD

No issues experienced with this work order

4 years ago

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Reply from American Home Shield

Hi K. Edens,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 7th, 2020

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star star star star star

Cindy Beaumont, TX

Quick response and resolution of the problem

4 years ago

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Reply from American Home Shield

Hi Cindy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 1st, 2020

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Anthony Pierce Charlotte, NC

Excellent service. They were able to trace the problem.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

Hi Anthony,
Thank you for your feedback!

Jul. 7th, 2020

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diego robles Spring, TX

good service, good contractors. good customer services

4 years ago

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Reply from American Home Shield

Hi Diego,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2020

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Shelly Wilson Portsmouth, VA

Fast service and used 1 company to come to my home

4 years ago

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Reply from American Home Shield

Hi Shelly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2020

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Leila Walker Clearwater, FL

Service requests are handled quickly and efficiently.

4 years ago

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Reply from American Home Shield

Hi Leila,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Larry Kinston, NC

monthly fees are expensive, customer service and quick to act are excellent

4 years ago

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Reply from American Home Shield

Hi Larry,
Thank you for sharing your feedback!

Jul. 8th, 2020

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Marilou Valencia, CA

Professionalisms . Guaranteed quick service

4 years ago

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Reply from American Home Shield

Hi Marilou,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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DEBORAH ROWLAND Elkton, MD

Everything is good until you have to call them. You will be on hold for 2+ hours

4 years ago

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Reply from American Home Shield

Hi Deborah,
Thank you for your feedback!

Jul. 15th, 2020

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Johnnie Walker Orlando, FL

Quick service, prompt replies, simple, uncomplicated

4 years ago

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Reply from American Home Shield

Hi Johnnie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Melvin Tennille Clearwater, FL

Ellecent services great response time and follow up

4 years ago

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Reply from American Home Shield

Hi Melvin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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Danise Cedar Hill, TX

Worked well for us & service was completed quickly.

4 years ago

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Reply from American Home Shield

Hi Danise,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2020

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Edward Palmer Sacramento, CA

Repairs not completed. Repairman didn't understand the problem, or wasn't interested in fixing the issue.

4 years ago

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Reply from American Home Shield

Hi Edward,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Juventino Ulloa Houston, TX

I needed them and they responded rapidly

4 years ago

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Reply from American Home Shield

HI Juventino,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Javier Solis Dallas, TX

Very good at responding but the hold time on the phone is way too long

4 years ago

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Reply from American Home Shield

Hi Javier,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 9th, 2020

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Bryan Las Vegas, NV

Overall good service but occasionally takes several days to a week for service.

4 years ago

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Reply from American Home Shield

Hi Bryan,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Michael Shaw Mesquite, TX

Fast and courteous; always quality service!

4 years ago

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Reply from American Home Shield

Hi Michael,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Debbie Las Vegas, NV

They were fast and efficient and were quick to send someone

4 years ago

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Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 8th, 2020

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Jerry Laguna Niguel, CA

quick response and turn around and problem fixed by assigned professional

4 years ago

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Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Vick Fredericksburg, VA

Responsiveness, Professionalism, Ease of Use, Value

4 years ago

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Reply from American Home Shield

Hi Vick,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Majors Burlington, NC

Followed through to the end with my issue.

4 years ago

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Reply from American Home Shield

Hi Majors,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Brandon Zaver Alpharetta, GA

Responds right away and stands behind their customers

4 years ago

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Reply from American Home Shield

Hi Brandon,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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ANITA C SMITH Morrow, GA

They are supposed to replace my dishwasher and I continuously been trying to reach them in the last 2 weeks with no sucess

4 years ago

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Reply from American Home Shield

Hi Anita, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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chris Zephyrhills, FL

easy to get service, always within 24 hours

4 years ago

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Reply from American Home Shield

Hi Chris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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rudy Sarasota, FL

excellent customer service easy to call and set up

4 years ago

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Reply from American Home Shield

Hi Rudy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Pat Louisville, KY

They are prompt, professional, and courteous.

4 years ago

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Reply from American Home Shield

Hi Pat,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Christina Webb Edwardsville, IL

Great price and great service very fast awesome

4 years ago

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Reply from American Home Shield

Hi Christina,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 25th, 2020

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Danney Shupe Carbondale, KS

they solved my problem right way they had it completed within a day

4 years ago

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Reply from American Home Shield

Hi Damney,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

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star star star star star

Benne McDonald New Boston, TX

Fast service, professional attitude; knowledge

4 years ago

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Reply from American Home Shield

Hi Benne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 26th, 2020

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Spirit Mollice Arlington, TX

They had my issue taken care of within 24hrs

4 years ago

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Reply from American Home Shield

Hi Spirit,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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star star star star star

Margie Shanahan Copperas Cove, TX

Quick service, assigned good contractors, covered warranty

4 years ago

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Reply from American Home Shield

Hi Margie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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star star star star star

Janie Ramon Waco, TX

excellent customer service was top notch

4 years ago

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Reply from American Home Shield

Hi Janie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 24th, 2020

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Ricky Conroe, TX

Got all fixed in a timely manner and I was pleased

4 years ago

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Reply from American Home Shield

HI Ricky,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 24th, 2020

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Mark Urey Spring, TX

Timely response to something needing to be fixed.

4 years ago

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Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Lorrie Spring, TX

I have always had great contractors fix my issues timely

4 years ago

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Reply from American Home Shield

Hi Lorrie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 26th, 2020

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Dwayne Patterson Georgetown, TX

Professional and prompt and courteous and nice

4 years ago

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Reply from American Home Shield

Hi Dwayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

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Alan Perkins Brighton, CO

Was very pleased with the service we received

4 years ago

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Reply from American Home Shield

Hi Alan,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 24th, 2020

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star star star star star

Karen Saxton Saint George, UT

Great communication and quick response to service request.

4 years ago

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Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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star star star star star

Franco Valentini Glendale, AZ

The company respond promptly to any request for repair.

4 years ago

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Reply from American Home Shield

Hi Franco,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

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Colleen Olsen Tucson, AZ

Things get done very quickly and throughly

4 years ago

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Reply from American Home Shield

Hi Colleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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John North Las Vegas, NV

Fast resolve to the problem, easy on line request system

4 years ago

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Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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missi Pahrump, NV

Always on time and good service ,highly recommended

4 years ago

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Reply from American Home Shield

Hi Missi,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 23rd, 2020

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Michael Penn Canoga Park, CA

Terrible customer service; no means of communicating online and long wait times on the phone; difficulty resolving issues

4 years ago

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Reply from American Home Shield

Good morning Michael,
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.

Jun. 25th, 2020

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CHRIS SKOPIS Louisville, KY

Great service. The repair man was very knowledgeable

4 years ago

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Reply from American Home Shield

Hi Chris,
We strive to provide you with the best team of contractors to service your home needs.

Jun. 27th, 2020