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American Home Shield Reviews

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8.6

Overall Score

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Robyn Provis Dayton, OH

So far they've been easy and fair to work with.

4 years ago

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Reply from American Home Shield

Hi Robyn,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Kim Whitworth Kalispell, MT

They took care of my warranty issue very quickly.

4 years ago

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Reply from American Home Shield

Hi Kim,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Yolanda perez Rosharon, TX

Love it the job gets done not take long great job

4 years ago

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Reply from American Home Shield

Hi Yolanda,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Edward Villarreal San Antonio, TX

They honor work requests as advertised with no fuss

4 years ago

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Reply from American Home Shield

Hi Edward,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Felicia Rowe Parker, CO

Timeliness and professionalism and Accuracy

4 years ago

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Reply from American Home Shield

Hi Felicia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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P Denver, CO

Promptness for service and excellent service co

4 years ago

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Reply from American Home Shield

Hi P,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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marvin walton Efland, NC

good service they send good qualty people to your home

4 years ago

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Reply from American Home Shield

Hi Marvin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Carolyn M Trembacz Willow Spring, NC

Good results when needed. Prompt response from repair company.

4 years ago

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Reply from American Home Shield

Hi Carolyn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Bobbi Matzner Columbia, SC

Fast, reasonable, efficient and reliable service

4 years ago

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Reply from American Home Shield

Hi Bobbi,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jun. 27th, 2020

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Mark Yates Jackson, TN

They have been quick to fix any issues I have had

4 years ago

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Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Jayne Robinson Biloxi, MS

Quick resolution of the problem with a reputable business.

4 years ago

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Reply from American Home Shield

Hi Jayne,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Linda Simpson Bacliff, TX

Great service and customer service I would highly recommend

4 years ago

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Reply from American Home Shield

Hi Linda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Carol Tierney Casa Grande, AZ

Fast, caring, excellent service and very knowledgeable

4 years ago

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Reply from American Home Shield

Hi Carol,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Michael Schwanenberger Tucson, AZ

They only pay what they absolutely have to and they hire the cheaperst contractors who normally have terrible reviews.

4 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Ruben Uribe San Jacinto, CA

Excellent service from customer service and providers

4 years ago

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Reply from American Home Shield

Hi Ruben,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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leroy Kingsburg, CA

good service . timely repair. no hastle warranty. good value.

4 years ago

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Reply from American Home Shield

Hi Leroy,

Thank you for taking the time to provide a rating. We hope you continue to enjoy AHS!

Jun. 27th, 2020

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Ken Woods Sacramento, CA

Ease of filing a claim, and promptness of service

4 years ago

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Reply from American Home Shield

Hi Ken,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Steve Denville, NJ

Slow response time, not always the best vendors. No guidance to vendors during COVID-19

4 years ago

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Reply from American Home Shield

Hi Steve,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Irene Stathis Coraopolis, PA

They are quick and their customer service is great

4 years ago

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Reply from American Home Shield

Hi Irene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Hannah Middletown, DE

Staff is very understanding about my concerns.

4 years ago

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Reply from American Home Shield

Hi Hannah,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Benjamin Murphy II Waldorf, MD

Poor response on Dec. service and March service calls; Long wait times for customer service on telephone calls.

4 years ago

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Reply from American Home Shield

Hi Benjamin,
Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Mays Temple Hills, MD

Quick response did what needed to be done.

4 years ago

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Reply from American Home Shield

Hi Mays,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 27th, 2020

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Desiree Reeb Las Vegas, NV

They have yet to let me down. Usually prompt with service

4 years ago

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Reply from American Home Shield

Hi Desiree,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 18th, 2020

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Michael C Shane Dayton, NV

They are responsive, professional, efficient, good value

4 years ago

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Reply from American Home Shield

Hi Michael,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Tricia A Vanasco West Hills, CA

excellent service - fast service - great customer service

4 years ago

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Reply from American Home Shield

Hi Tricia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 18th, 2020

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Curt Upland, CA

They have always come through for us when needed.

4 years ago

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Reply from American Home Shield

Hi Curt,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 18th, 2020

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Beth Bakersfield, CA

Always a resolution to the issue and fast service

4 years ago

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Reply from American Home Shield

Hi Beth,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 18th, 2020

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Robert Rivera Stockton, CA

Professionalism, value, response time, problem solving

4 years ago

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Reply from American Home Shield

Good afternoon Robert,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Vero Oregon City, OR

great service, great attention, always help in any way

4 years ago

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Reply from American Home Shield

Hi Vero,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Michael Starks Casselberry, FL

Prompt, professional assistance at all times!!

4 years ago

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Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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emmett sparks Ocala, FL

when i submit a c laim there right there

4 years ago

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Reply from American Home Shield

Hi Emmett,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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David Shoemaker Morristown, TN

Dependable, prompt, reasonable and thorough

4 years ago

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Reply from American Home Shield

Hi David,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Alisa Pearson Cleveland, OH

My service calls are always scheduled immediately

4 years ago

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Reply from American Home Shield

Hi Alisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Linda Dayton, OH

Professional , on time and solve the problem.

4 years ago

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Reply from American Home Shield

Hi Linda,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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David Malecki Troy, MI

limited vendors to provide services. Excessive hold time (over 1-2 hours on hold) trying to contact a representative.

4 years ago

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Reply from American Home Shield

Hi David,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Rhonda Detroit, MI

Service was great very professional person

4 years ago

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Reply from American Home Shield

Hi Rhonda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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Paul Major Des Moines, IA

When we call about something they get to it right away

4 years ago

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Reply from American Home Shield

Hi Paul,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 19th, 2020

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Kathy Wiebusch Newport, MN

they came and got the job done great service

4 years ago

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Reply from American Home Shield

Hi Kathy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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John Stadler Saint Paul, MN

Service is great but you can't answer the phone in under 2 hours sucks

4 years ago

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Reply from American Home Shield

Hi John,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Michel Murphy Saint Louis, MO

Always respond promptly and effectively.

4 years ago

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Reply from American Home Shield

Hi Michel,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Randy Pratt Topeka, KS

Cause the problem is resolved in a timely manner

4 years ago

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Reply from American Home Shield

Hi Randy,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Venicia Stewart Marrero, LA

This is affordable service all homeowners need.

4 years ago

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Reply from American Home Shield

Hi Venicia,
Thank you for your feedback!

Jun. 19th, 2020

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Richard Volden Shreveport, LA

Excellent response time in handling my problem

4 years ago

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Reply from American Home Shield

Hi Richard,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Keith William Young Southlake, TX

Good customer service and follow up when there is an issue.

4 years ago

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Reply from American Home Shield

Hi Keith,


We hope you continue to enjoy a great service experience!

Jun. 19th, 2020

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Juanita Staine Houston, TX

Reliability and promptness of appointment for services

4 years ago

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Reply from American Home Shield

Hi Juanita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 19th, 2020

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MARYJo PAWLOWSKI Spring, TX

Professional, knowledgeable, on time, excellent

4 years ago

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Reply from American Home Shield

Hi Mary Jo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Tonya Shy Dickinson, TX

Fast courteous and very knowledgeable about the appliance.

4 years ago

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Reply from American Home Shield

Hi Tonya,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 19th, 2020

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Sandra Pearland, TX

Courtesy, knowledge and professionalism.

4 years ago

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Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 19th, 2020

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Joe Powell Bryan, TX

Immediate response and very reasonable on repair service.

4 years ago

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Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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A. Olvera Brownsville, TX

Quick response to problem and able to fix

4 years ago

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Reply from American Home Shield

Hi A. Olvera,
We hope you continue to enjoy a great service experience!

Jun. 19th, 2020