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American Home Shield Reviews

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8.6

Overall Score

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Mary Chester, PA

Great service, very knowledgeable service people.

1 year ago

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Reply from American Home Shield

Mary, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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star star star star star

DR. FERRER JOSE LUIS Kissimmee, FL

Fast response. Good contractors. Solved the problem.

1 year ago

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Reply from American Home Shield

Dear Dr. Ferrer, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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star star star star star

Robert Hammond Sacramento, CA

Quick responses. Professional tradespeople

1 year ago

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Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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John New York, NY

The wait time for repair. I have been a customer since 2004

1 year ago

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Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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star star star star star

Sunday

Great customer service and piece of mind.

1 year ago

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Reply from American Home Shield

Sunday, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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star star star star star

Fred Wood Boulder, CO

QUICK access to a knowledgeable repair workforce.

1 year ago

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Reply from American Home Shield

Fred, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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William Havertown, PA

Did not really like having to pay almost $2000 for an installation that took 3 hrs.

1 year ago

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Reply from American Home Shield

William, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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star star star star star

Marialee DePriest Boydton, VA

Quick response time and cost for servcie

1 year ago

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Reply from American Home Shield

Marialee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Motice Ashburn, VA

Like the response time when scheduling service

1 year ago

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Reply from American Home Shield

Hi Motice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 26th, 2023

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star star star star star

Kevin Combs Fayetteville, NC

Customer Review Video

1 year ago

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Reply from American Home Shield

Dear Kevin, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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star star star star star

Phillip Pellerin Sugar Land, TX

Customer Review Video

1 year ago

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Reply from American Home Shield

Phillip, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 14th, 2023

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star star star star star

Derricia Chattanooga, TN

My problem was fixed in no more than an hour

1 year ago

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Reply from American Home Shield

Derricia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 22nd, 2023

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Catherine Stafford Chandler, AZ

My technicians showed up quickly and did a great job

1 year ago

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Reply from American Home Shield

Catherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 22nd, 2023

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star star star star star

Tracey Rohus WA

How fast everything has gone. From first contact

1 year ago

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Reply from American Home Shield

Dear Tracey, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

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star star star star star

Laura Birmingham, AL

Problem was resolved after second visit.

1 year ago

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Reply from American Home Shield

Laura, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

John Rancho Cucamonga, CA

Convenient and easy to get our appliances repaired.

1 year ago

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Reply from American Home Shield

John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Nicole Denver, CO

Great technician, service and timeliness

1 year ago

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Reply from American Home Shield

Dear Nicole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Angel Dallas, TX

The speed for services. And repairs were completed well.

1 year ago

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Reply from American Home Shield

Angel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Bill Bixby, OK

Glad I had coverage when the problem with the AC arose

1 year ago

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Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Kenneth Bixby, OK

I know everybody is busy. just need to know when I will be contacted; service 237193158

1 year ago

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Reply from American Home Shield

Kenneth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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star star star star star

Astrophel

Prompt service, job done right on the first visit!!!

1 year ago

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Reply from American Home Shield

Astrophel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Kahletta Montgomery Washington, DC

Appreciate the professionalism and skills of

1 year ago

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Reply from American Home Shield

Kahletta, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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star star star star star

Vernon Lane Upper Marlboro, MD

Love the service and professionalism of the contractors!

1 year ago

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Reply from American Home Shield

Hi Vernon, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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star star star star star

Tim S.

Good service. Friendly and knowledgeable people.

1 year ago Edited June 29, 2023

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Reply from American Home Shield

Tim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Stormie Schumacher

They kept me informed. The were friendly and efficient.

1 year ago

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Reply from American Home Shield

Dear Stormie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Gunner Keller, TX

He was professional and quick. Very happy with is company.

1 year ago

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Reply from American Home Shield

Dear Gunner, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Molly Collett Jacksonville, FL

For the most part, response time is exceptional

1 year ago

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Reply from American Home Shield

Molly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Jennifer Peterson Lenoir, NC

Way better than the other company for value & service.

1 year ago

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Reply from American Home Shield

Jennifer, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Angelo Reno, NV

Workers came on time and corrected the problem

1 year ago

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Reply from American Home Shield

Angela, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Robert Smith Redford, MI

Like the services completely and at the time

1 year ago

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Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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star star_border star_border star_border star_border

Angela Houston, TX

Not satisfied with the coverage. Everytime someone comes out they can't find anything wrong and if they do the warranty doesn't cover it.

1 year ago

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Reply from American Home Shield

Dear Angela, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 21st, 2023

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star star star star star

Pastor Tony Peaks Suffolk, VA

Prompt service Good contractor and accessibility

1 year ago

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Reply from American Home Shield

Pastor Tony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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star star star star star

Kelly Kenner, LA

Service is fine as is most contractors that are assigned.

1 year ago

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Reply from American Home Shield

Kelly, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Monica Benion Springfield, MO

The company sent out was very good and the appt was relatively soon

1 year ago

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Reply from American Home Shield

Monica, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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star star star star star

Mauricio Phoenix, AZ

Excelent customer service, efficient , sacung money

1 year ago

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Reply from American Home Shield

Mauricio, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star star

Dwight Athens, TX

Professional. Always provide good service

1 year ago

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Reply from American Home Shield

Dear Dwight, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star star

Ruth Fresno, CA

User-friendly website and nice professional staff

1 year ago

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Reply from American Home Shield

Dear Ruth, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star star

Gail Young Dover, DE

Usually quick and responsive. follows up.

1 year ago

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Reply from American Home Shield

Gail, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star star

Mary

Very nice, timely and answered all questions

1 year ago

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Reply from American Home Shield

Dear Mary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star star

Sanjeev Cincinnati, OH

Service is timely manner, professionalism

1 year ago

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Reply from American Home Shield

Dear Sanjeev, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star star

Melinda Houston, TX

Convenient service. It’s easy to schedule online.

1 year ago

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Reply from American Home Shield

Melinda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star_border star_border

L Rulon Phoenix, AZ

They have you work with CO. that send people who create issues so you have to call back.

1 year ago

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Reply from American Home Shield

Dear L. Rulon, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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star star star star star

Deb Baldino North Charleston, SC

Love AHS. They are professional and quick to respond.

1 year ago

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Reply from American Home Shield

Deb, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 21st, 2023

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star star star star star

Kenneth Coleman West End, NC

Overall very professional!! Great skills

1 year ago Edited June 21, 2023

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Reply from American Home Shield

Kenneth, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 20th, 2023

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star star star star star

Dorminey Talladega, AL

Quick service as well as professional! Great company

1 year ago

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Reply from American Home Shield

Dear Dorminey, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 19th, 2023

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star star star star star

Larry Dallas, TX

Have provided repairable solutions to my problem.

1 year ago

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Reply from American Home Shield

Larry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

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star star star star star

john johnson Le Grand, CA

Good company fair price I would recommend

1 year ago

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Reply from American Home Shield

Dear John, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 15th, 2023

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star star star star_border star_border

Kathy Maryland Heights, MO

I did not like the fact that I had to pay an additional $349.00 for the work that was done.

1 year ago

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Reply from American Home Shield

Kathy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 15th, 2023

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star star star star star

Gaston Quiroga Texarkana, TX

Solved my issues and they were easy to use

1 year ago

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Reply from American Home Shield

Dear Gaston, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Tj Lake Havasu City, AZ

Been without A/C for a week now. Now they won’t cover a $2,500 part to fix it.

1 year ago

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Reply from American Home Shield

Tj, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 16th, 2023