star star star star star

Jimmy tang Rancho Cordova, CA

I have bought this insurance for my first house an has been amazing .Friendly customer service called for service gave me best company to come out to do the job .

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jimmy. Thank you so much for letting us know how happy you are with your warranty service. We want you to know you can always count on AHS when unexpected home repairs are needed. We look forward to working with you again in the future and taking care of your repair needs.

Oct. 28th, 2021

star star star_border star_border star_border

Janna Gilbert, AZ

Our AC went out in July in Phoenix, AZ and American Home Sheild was the warranty holder on the rental home we lived in. We waited for over 10 days for anyone to come out and service the AC unit!! It was oppressive!! Apparently their computer system had failed on a Friday and our unit went out on he same day. Even though they were back up by Monday, it still took another week plus to help us. Worst customer service experience I’d ever had. I would not recolmend this company.

6 years ago

check_circle

Verified Customer

star star star star star_border

Pam Overland Park, KS

Plumbing experiences have been excellent .

10 months ago

Reply from American Home Shield

Dear Pam, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 8th, 2023

check_circle

Verified Customer

star star star star star_border

Charlotte Carey Edmond, OK

The pool contractor did an EXCELLENT job!

10 months ago

Reply from American Home Shield

Dear Charlotte, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 6th, 2023

check_circle

Verified Customer

star star star star star_border

John Pleasanton, CA

Adequate responses to problems/issues I've reported.

10 months ago

Reply from American Home Shield

Dear John, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Patricia Parsippany, NJ

I did not like the length of time required to resolve a problem with my oven.

10 months ago

Reply from American Home Shield

Dear Patricia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star_border

Lee Leschper Corpus Christi, TX

we have always gotten our money's worth and then some

10 months ago

Reply from American Home Shield

Dear Lee, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 2nd, 2023

check_circle

Verified Customer

star star star star star_border

Dana Hougham Bradenton, FL

Overall service is good and helpful ,, good results

11 months ago

Reply from American Home Shield

Dear Dana, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 30th, 2023

check_circle

Verified Customer

star star star star star_border

Joseph Paducah, KY

Reputable company that provides quality repairs.

11 months ago

Reply from American Home Shield

Dear Joseph, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 23rd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Amanda Abrams Houston, TX

Very frequent times we are assigned to poorly rated companies who often just barely get the job done

11 months ago

Reply from American Home Shield

Dear Amanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 19th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lorenzo Gonzales Castle Rock, CO

AHS did NOT respond to my request which I have explained below in my comments.

11 months ago

Reply from American Home Shield

Dear Lorenzo, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

check_circle

Verified Customer

star star star star star_border

Fernando Aguilar Moreno Valley, CA

Very easy to make requests and the job gets done promptly.

11 months ago

Reply from American Home Shield

Dear Fernando, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lem New City, NY

Pricing is getting out of hand. Annual price higher than my house insurance.

11 months ago

Reply from American Home Shield

Dear, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2023

check_circle

Verified Customer

star star star star star_border

chrystal demet

Charges for "codes and compliance "were very high

11 months ago

Reply from American Home Shield

Chrystal, Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra Miller

The coverage is the worst and the customer service is the worst. I will not recommend American Home Sheild to anyone.

11 months ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

check_circle

Verified Customer

star star star star star_border

Cameron

The prompt dispatch. Good service for the most part.

11 months ago Edited October 18, 2023

Reply from American Home Shield

Dear Cameron, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 10th, 2023

check_circle

Verified Customer

star star star star star_border

C note Fort Hood, TX

11 months ago

Reply from American Home Shield

Hi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Lorraine Austin, TX

Some of the contractors are very good, some are not so good

11 months ago

Reply from American Home Shield

Dear It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

check_circle

Verified Customer

star star star star star_border

William Chandler, AZ

Good value for the coverage, resolution.

11 months ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 3rd, 2023

check_circle

Verified Customer

star star star star star

Ike Reighard

A valuable insurance policy for your home!

1 month ago

Reply from American Home Shield

Hi Ike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Najmus

MOST HORRIBLE SERVICE. MORE THAN 9 WEEKS AND REFRIGERATOR IS STILL NOT REPAIRED. NO BODY CARE. NOBODY GIVE A DAMN ABOUT US.

1 month ago

Reply from American Home Shield

Hi Najmus, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Pranav Shah

AHS has sent a provider 5 times and still hasn’t fixed my dishwasher. I opened a BBB complaint and it still hasn’t been resolved.

1 month ago

Reply from American Home Shield

Hi Pranav, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

check_circle

Verified Customer

star star star star star

Fran Oklahoma City, OK

Great Service for each items covered, Thank you

1 year ago

Reply from American Home Shield

Fran, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star

Jose Detroit, MI

Overall satisfaction. Service is quick and great

1 year ago

Reply from American Home Shield

Jose, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star

Mohan Livermore, CA

Excellent service Punctual Knowledgeable Professional

1 year ago

Reply from American Home Shield

Mohan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star star

Elizabeth Sisson Fort Myers, FL

Quick service, knowledgeable technicians

1 year ago

Reply from American Home Shield

Elizabeth, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Jackie WI

Response time is terrible after initiating a claim you have to come tact them to find out what’s going on.

1 year ago Edited September 27, 2023

Reply from American Home Shield

Dear Jackie, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star

Lisa San Antonio, TX

Always quick to respond. Professional and helpful.

1 year ago

Reply from American Home Shield

Lisa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star star

John Carrollton, TX

Easy to work with and the staff is great.

1 year ago

Reply from American Home Shield

Dear John, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star star_border

Tom James Lenexa, KS

It is difficult to talk to a person. Results of membership have been good.l

1 year ago

Reply from American Home Shield

Dear Tom, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star star

billyq stanley

Very easy and service was dispatched very quickly

1 year ago

Reply from American Home Shield

Billy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star star

Kimberly Watertown, MA

The specialist that came was prompt and friendly

1 year ago

Reply from American Home Shield

Dear Kimberly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star_border star_border

Angela Sanders

Second time air conditioning died Monday, third trip for same repair scheduled for Wednesday.

1 year ago

Reply from American Home Shield

Angela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

check_circle

Verified Customer

star star star star star

Robert LeWinter Palm Desert, CA

Great technician. Quickly solved my problem.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

check_circle

Verified Customer

star star star star star

Robbin

Very satisfied with the services over the last 3 ỷears.

1 year ago

Reply from American Home Shield

Robbin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

check_circle

Verified Customer

star star star star star

John McClamroch Greensboro, NC

My backed-up sink was unstopped in no time!

1 year ago

Reply from American Home Shield

John, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 25th, 2023

check_circle

Verified Customer

star star star star star

Gary Texarkana, TX

Prompt service from American Home Shield

1 year ago

Reply from American Home Shield

Dear Gary, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Ayman Orlando, FL

Great and fast service. With know cost 😁

1 year ago

Reply from American Home Shield

Dear Ayman, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Robyn Berndt

They were prompt in processing our recent requests

1 year ago

Reply from American Home Shield

Robyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Curtis Sumter, SC

They actually send real professionals instead of cousin it

1 year ago

Reply from American Home Shield

Dear Curtis, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Rui Shen Buford, GA

The service is great and technician is good

1 year ago

Reply from American Home Shield

Dear Rui, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Doris Dallas, TX

The two service men were very helpful and kind.

1 year ago

Reply from American Home Shield

Dear Doris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Rita

quick response, professional service provider

1 year ago

Reply from American Home Shield

Rita, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

check_circle

Verified Customer

star star star star star

Shannon Jackson

Great service. They have been so helpful

1 year ago Edited September 27, 2023

Reply from American Home Shield

Dear Shannon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Brittany Augustine Pahrump, NV

Fast and efficient service. Can always count on AHS

1 year ago

Reply from American Home Shield

Dear Brittany, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

James San Diego, CA

Good fast service from Accord Appliance.

1 year ago

Reply from American Home Shield

James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Arnoldo

May have been my own fault, but I ended with coverage that I didn’t ask for.

1 year ago

Reply from American Home Shield

Dear Arnoldo, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Lucy Duson, LA

very good service, nice people, knowledgeable.

1 year ago

Reply from American Home Shield

Lucy, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Willie Simon Chicago, IL

Very knowledgeable very friendly and very professional

1 year ago Edited September 27, 2023

Reply from American Home Shield

Dear Willie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

check_circle

Verified Customer

star star star star star

Jerrell Hot Springs Village, AR

quick service assignments with great contractor.

1 year ago

Reply from American Home Shield

Dear Jerrell, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 14th, 2023

American Home Shield Reviews