American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Morgan Davis Cleveland, TX

not one single person you talk to speaks english. i called to see if something was under warranty they told me it was come to find out it was not under warranty. made me waiste $75.

3 years ago

Reply from American Home Shield

Hi Morgan,
Thank you for bringing the issue to our attention. I would be glad to speak with you to resolve your experience.

Nov. 10th, 2021

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Verified Customer

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Sandra Curry Moncks Corner, SC

The service I received was through. Explaining every detail concerning each appliances.

3 years ago

Reply from American Home Shield

Hi Sandra. Thank you for taking time to tell us about your experience. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know we were able to do that for you. Thank you for trusting AHS.

Nov. 9th, 2021

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Verified Customer

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Lyndsay Krueger Virginia Beach, VA

Covered the broken pool pump. Matt from Fox Pools was very knowledgeable and courteous.

3 years ago

Reply from American Home Shield

Hi Lyndsay,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Nov. 9th, 2021

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Verified Customer

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Margret Mathews Saint Charles, MO

I have had 3 service requests and the companies have all been very professional.

3 years ago

Reply from American Home Shield

Hi Margret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Anne M Berry Murrieta, CA

Home Shield responded in a timely matter. The worker knew how to fix the microwave without having to get a new one.

3 years ago

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Verified Customer

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Nicole Deal Indianapolis, IN

On time and solved the problem. They are very thorough and clean up after repairs

3 years ago

Reply from American Home Shield

Hi Nicole,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 9th, 2021

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Verified Customer

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Brian Katz Pompano Beach, FL

Assigned vendor could not resolve problem. Because vendor did not update the system over more than a week no new provider could be assigned. Problem unresolved.

3 years ago

Reply from American Home Shield

Hi Brian. Thank you for letting us know that the problem has not been resolved. I would be happy to speak with you to assist with a resolution.

Nov. 10th, 2021

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Verified Customer

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Marvin Boyd Elizabeth City, NC

Every time I contacted American Home Shield. They were on time and every professional.

3 years ago

Reply from American Home Shield

Hi Marvin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Angie Randazzo, PhD Ballwin, MO

AHS has been quie reliable, but not thrilled with the 4 Minh he's it has taken to fix the control panel on my oven.

3 years ago

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Verified Customer

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Kevin Fitzgerald Tucson, AZ

Roof contractor was never found. We waited 17 days and finally had to find our own. Then it wasn't one of theirs so we had to pay the bill

3 years ago

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Verified Customer

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Janet Wahl Iowa City, IA

There is a very long robo ad when I call to schedule service. It wastes more than 10 minutes. I have to call 3 times to reach an agent.

3 years ago

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Verified Customer

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Michael McCuistion Lincoln, NE

Had a couple glitches with the service provider, but AHS set up fast efficient service.

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Barbara Wood Birmingham, AL

They are always prompt to respond and ae very willing to cover the items included in the warranty.

3 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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PSabat, Peter Corona, CA

Responsive and responsible. They make sure appliance issues are done and completed.

3 years ago

Reply from American Home Shield

Hi Peter. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Nov. 1st, 2021

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Verified Customer

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Erika Torres Houston, TX

Easy to use and fast response. The person that came in to fix my issue was also very professional.

3 years ago

Reply from American Home Shield

Hi Erika,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Renee Villines Rhome, TX

They don't communicate very well. They take too long to get things done. They charge you before anyone even comes out to check on things. None of the employees seem to know what they are doing.

3 years ago

Reply from American Home Shield

Hello Renee. Thank you for your feedback. I do hate to hear that you were not satisfied with your service experience. I would be happy to speak with you to address any unresolved issues.

Nov. 2nd, 2021

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Verified Customer

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Larry J Williams Charlotte, NC

Very professional and responded timely. They answered all my questions accurately and timely.

3 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Violet Nortos Pearland, TX

Service was prompt, but I believe they could have paid more on my claim. I ended up out of pocket $600

3 years ago

Reply from American Home Shield

Hi Violet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Lawrence Lundy Southfield, MI

Very good experience with the workers and all those we work with to get the project done.

3 years ago

Reply from American Home Shield

Hi Lawrence. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide reliable and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Patrick Hennessey Sacramento, CA

It's extremely easy to schedule a service appointment, for literally anything that is covered.

3 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your feedback. We are very happy to hear that you have been pleased with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Nov. 1st, 2021

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Verified Customer

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Kim Childress Mundelein, IL

I have no comment, this portion of survey I don't like don't force me to make a comment!

3 years ago

Reply from American Home Shield

Hi Kim. Thank you for your feedback.

Nov. 2nd, 2021

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Verified Customer

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Stephanie I. Austin, TX

Keeping subcontractors satisfied is AHS's 1st priority. Customer is 2nd. Odd bec customer pays AHS & AHS should be the customers advocate instead of making excuses for substandard work.

3 years ago

Reply from American Home Shield

Hi Stephanie. Thank you for your feedback. I am sorry to hear that you have not been happy with your service experiences with AHS. We are here to address your concerns. I would be happy to speak with you to assist with any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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Jill Erzar North Branch, MN

Easy to use, easy to get the answers I needed, quick turnaround on the cash out check.

3 years ago

Reply from American Home Shield

Hi Jill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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J. I. Frisco, TX

From representative, some of them aren't professional to arrange the right repair company to handle it. Also sometime, their communication and explanation aren't clear enough to understand all.

3 years ago

Reply from American Home Shield

Hi J.L.,
Thank you for bringing the issues regarding the repair company to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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J. Daniel Padilla Tucson, AZ

Customer service Rep was very helpful. Got my AC checked and repaired in a timely manner.

3 years ago

Reply from American Home Shield

Hi J. Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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J. Latinovich Gilbert, AZ

Timely service, excellent contractor (Kool Guys Heat and AC), efficient process start to finish

3 years ago

Reply from American Home Shield

Hi J,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Carolyn Faircloth Oklahoma City, OK

Always sets appointment in timely manner and situation is taken care of on first visit

3 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Deb

It's a good service. But the rate increases, while necessary are difficult.

3 years ago Edited January 10, 2024

Reply from American Home Shield

HI Deb,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!

Nov. 2nd, 2021

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Verified Customer

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David Lapkoff Laurel, MD

Terrible. The serviceman who came out was a conartist, he lied in his service report so he wouldn't have to do any actual repairs, and then AHS refused to provide any additional service.

3 years ago

Reply from American Home Shield

Hi David,
Thank you for bringing the issues regarding the repair company to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Manuel

great communications with AHS. Very satisfied with the contractor that they sent.

3 years ago

Reply from American Home Shield

Hi Manuel. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We look forward to taking care of your next repair need.

Nov. 2nd, 2021

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Verified Customer

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Daniel Bell Oro Valley, AZ

Quick efficient service. Reputable repair companies. Easy to use and schedule repairs.

3 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Dave Blodget Redding, CA

Only used once so far. Responded quickly, quality company sent out and repairs done quickly once parts arrived

3 years ago

Reply from American Home Shield

Hi Dave,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Sonia Grand Prairie, TX

The associates are usually nice, the service is provided quickly, but every year is more expensive plus the deductible is too expensive as well.

3 years ago

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Verified Customer

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Sudie P. Williams Richmond, VA

Most of my repairs have been Plumbing. I was disappointed that I had to pay over 1100 dollars IN CASH for a Copay for My New Hot WATER Heater.

3 years ago

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Verified Customer

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Stephen Johnson Greensboro, MD

They have been great. Fast service. Replaced our fridge that broke after 4 days of being repaired.

3 years ago

Reply from American Home Shield

Hi Stephen. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Nov. 1st, 2021

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Verified Customer

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Laverne Fulbrook Marietta, GA

Every time I have used the service I received professional service and quality work

3 years ago

Reply from American Home Shield

Hi Laverne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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daniel gray Alta Loma, CA

the experience with AHS has been stellar for the most part. The auto orderr is good thank you.

3 years ago

Reply from American Home Shield

Hi Daniel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 2nd, 2021

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Verified Customer

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Margaret Ann Duhon Hanover, MD

It is easy to schedule an appointment, I have been satisified will all service people.

3 years ago

Reply from American Home Shield

Hi Margaret. hank you for your feedback. We are very happy to hear that you have been happy with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Nov. 2nd, 2021

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Verified Customer

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LaToya Conyers, GA

Great quality work. Respectful workers. Customer service was quick and efficient.

3 years ago

Reply from American Home Shield

Hi LaToya,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Tere Graham Richmond, VA

I've been a customer for about 7 years now and my problems were taken care of in a timely manner.

3 years ago

Reply from American Home Shield

hI tERE,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Brenda Montenegro Provo, UT

Customer service is not always good the companies they work with are not as good either. I have premium service and seriously is not being worth the money with this type of service

3 years ago

Reply from American Home Shield

Hi Brenda. Thank you for telling us about your experience with AHS. I do hate to hear you are not finding the value in your warranty coverage. I would be happy to speak with you to discuss your concerns further.

Nov. 2nd, 2021

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Verified Customer

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mark knopf Sierra Vista, AZ

They are quick In lining up service for you but they need to maybe pick better people to come out

3 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Tiffany Alston Eubanks Durham, NC

Not pleased. I have had a claim for my dishwasher and oven open for 6 months now. Every time I call I get told the same thing.. still nothing fixed! Frustrating

3 years ago

Reply from American Home Shield

Hi Tiffany,
I hate to hear about the four-month delay in service that was experienced to have the washer repaired. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Rowen Enriquez Salinas, CA

Professional, courteous, prompt service from initiating the service call to problem resolution.

3 years ago

Reply from American Home Shield

Hi Rowen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Raul Waxhaw, NC

Quik resolution of customer needs as well as listening to sugestion regarding service providers

3 years ago

Reply from American Home Shield

Hi Raul. Thank you for the 5 star review. We are so glad that you have been pleased with the service you have received. We want you to know you can trust AHS as your warranty company. We look forward to working with you again.

Nov. 1st, 2021

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Verified Customer

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kermit j. wilkinson jr Goodyear, AZ

the repair person very professional and on time he fixed the problem and the ice maker works great

3 years ago

Reply from American Home Shield

Hi Kermit. Thank you taking time to let us know how effectively your repair was taken care of. We look forward to providing great service for your next repair need as well. Thank you for choosing AHS.

Nov. 1st, 2021

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Verified Customer

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Heather Larson Wolfforth, TX

I was able to schedule the repairs online and they scheduled the repairs the same day.

3 years ago

Reply from American Home Shield

Hi Heather. Thank you for taking time to write a review. We do our best to provide you with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Nov. 1st, 2021

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Verified Customer

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Christian Lakeville, MN

Always easy to get services quickly. Been with AHS for years and highly recommend

3 years ago

Reply from American Home Shield

Hi Christian,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Peggy Ann Melovich Crescent City, CA

The representative was extremely hard to understand. as well as we had a very bad phone connection.

3 years ago

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Verified Customer

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Max William Wulff West Palm Beach, FL

Fast response to my repair's needs needed a AC repair that was done within 4 days

3 years ago

Reply from American Home Shield

Hi Max. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 26th, 2021

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