American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Marian Metcalfe Louisville, KY

Service man checked furnace - needed a motherboard- he said couldn't get for 8 days. since it was 20 degrees outside we decided to get a new furnace he more than doubled the price . we cancelled and STILL have not gotten a refund. Had someone else fix it the next day for $635.00. NOT HAPPY AT ALL

4 years ago

Reply from American Home Shield

Hi Marian,
I would be glad to speak with you to discuss the furnace repairs that were not completed by AHS.

Mar. 8th, 2021

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Verified Customer

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Manolo Tolico San Marcos, TX

Poor resolution outcome, bad experience with my dishwasher, had to called about 6 times, every time they said something different, ended up paying a second opinion and a plumber call, $75 each claim, should I bought a new one instead. Not happy at all.

4 years ago

Reply from American Home Shield

Hi Manolo,
I would be glad to speak with you and get he dishwasher repairs completed.

Feb. 27th, 2021

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Verified Customer

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Kat Tallahassee, FL

I'd rate them higher if they could cover just one routine maintenance of an appliance for the first time you move into a house. Essentially just to verify that something is safely working.

4 years ago

Reply from American Home Shield

Hi Kat,
We appreciate your feedback and will be glad to use this feedback to improve customer experiences.

Feb. 27th, 2021

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Verified Customer

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Patrick Mahoney IV Chesterfield, MO

Effective assignment and timely the technician communicated the problem and repair was done in under an hour

4 years ago

Reply from American Home Shield

Hi Patrick,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 3rd, 2021

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Verified Customer

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L M Witherspoon New Bedford, MA

I get the service I pay for. I call and let them know what‚Äôs broken and they send a professional technician

4 years ago

Reply from American Home Shield

Hi LM,
Thank you for sharing feedback about your AHS experience! We hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Laura Dennis-Patten Lake Arrowhead, CA

Sean gave us quick proffessional service, excellent customer service, very knowledgeable and friendly

4 years ago

Reply from American Home Shield

Hi Laura,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Dominic Fort Walton Beach, FL

Disappointed with customer service. I spoke with represenatives with American Home Shield and they had poor customer service. Very unhappy with the what's covered. Paid $75 fand nothing got fixed. Waste of time

4 years ago

Reply from American Home Shield

Hi Dominic,
I hate to hear about your customer service experience and the issues that were not completed.

Feb. 27th, 2021

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Verified Customer

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Jeff Duncan Spring, TX

My three year old covered refrigerator has had the main board replaced 4 times by 2 companies since May ‚Äò20 with no success. Our family of six has endured a pandemic and the holidays with no refrigerator due to your refusal to honor the replacement guarantee.

4 years ago

Reply from American Home Shield

Hi Jeff,
I would be glad to speak with you to get the refrigerator repairs completed.

Feb. 27th, 2021

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Verified Customer

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Jeanne Pearse Iuka, MS

No contractor available in my area that works wit AHS Needed new compressor in heat pump. Noise so loud neighbors even complained but AHS said if not broken considered it working Replaced the unit out of our own pocket

4 years ago

Reply from American Home Shield

Hi Jeanne,
Thank you for bringing the issues with the heat pump replacement to our attention. I would be glad to speak with you to discuss the cost.

Feb. 27th, 2021

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Verified Customer

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David Jenkins Portland, OR

AHS rep. could not confirm or definitely deny coverage for repair. Absolutely no follow up after service call. It‚Äôs now 21 days after service call and we still don‚Äôt know the status of our coverage , or if a repair is going to occur.

4 years ago

Reply from American Home Shield

Hi David,
I would be glad to further assist you regarding the repairs that need to be completed.

Feb. 27th, 2021

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Verified Customer

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Cynthia Walker Birmingham, AL

the companies that have served me explain my problem and correct it I am very happy with American Home Shield

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Mar. 3rd, 2021

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Verified Customer

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Antoinette Wallace Annapolis, MD

Excellent customer service. I am never disappointed with the response time of their sending technicians.

4 years ago

Reply from American Home Shield

Hi Antoinette,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Feb. 26th, 2021

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Verified Customer

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Judith Port Richey, FL

This is a great service to have. It saves you money in the long run. I have had a great experience with this company.

4 years ago

Reply from American Home Shield

Hi Judith,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 3rd, 2021

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Verified Customer

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James D. Hutto, TX

Replaced unrepairable washer with a new one in a timely manner. Did not expect to actually get a brand new washer.

4 years ago

Reply from American Home Shield

Hi James,
Thank you for sharing wonderful feedback! We are pleased to hear about your AHS experience and the washer replacement that was completed.

Mar. 5th, 2021

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Verified Customer

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Willis Mann Laurel, MD

Prompt responses; good servicemen; servicemen willing to write answers to questions because I‚Äôm deaf.

4 years ago

Reply from American Home Shield

Hi Willis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Deborah Tadlock Wichita, KS

They‚Äôve taken good care of me when I‚Äôve had issues with my furnace (4x) and my toilet (3x)

4 years ago

Reply from American Home Shield

Hi Deborah,
I am pleased to hear about the furnace and toilet repairs that AHS have completed.

Mar. 5th, 2021

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Verified Customer

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Gary Nelmes Wake Forest, NC

Quick response and excellent follow thru. A quick Email and I knew who was coming and my contact opionss

4 years ago

Reply from American Home Shield

Hi Gary,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Arlisa Hinton Vancouver, WA

Everything is great except teaching then by phone! Website is easy to use. Speedy replies. Multiple ways to receive communication about claims.

4 years ago

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Verified Customer

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Tamika Reed Killeen, TX

They haven‚Äôt let me down yet. When I send in my service request I get a timeframe on when I‚Äôm going to get my service done.

4 years ago

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Verified Customer

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Kevin Kemp Grand Rapids, MI

They are the real deal...no problems any time I have had to use the warranty. Very fast and great customer service.

4 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 2nd, 2021

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Verified Customer

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Joe Tooley Bartlesville, OK

Quick and easy! Made the report online, got call next day, they came out next day, next day all fixed! Love it!

4 years ago

Reply from American Home Shield

Hi Joe,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2021

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Verified Customer

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Mary Arnold Warsaw, IN

Great to work with! Professional technician sent to investigate the issue. Very generally concerned.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Verified Customer

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Addie Fayetteville, NC

Always comes through with quality companies to work on my appliances and they are always professional too.

4 years ago

Reply from American Home Shield

Hi Addie,
We are pleased to hear about the appliances that AHS has repaired. We hope you continue to enjoy a professional service experience.

Mar. 2nd, 2021

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Verified Customer

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Madonna Miller Willis, TX

Never finished contract for my double oven it has been over 4 months. Supposedly a cash Offer was made of around $300.00 They could not find a part. I am still without an oven. Every time I call I get a run around. This is ridiculous. Try getting me a double 30‚Äù oven & indd at talking it for $300. I will happily cancel my contract

4 years ago

Reply from American Home Shield

Hi Madonna,
Thankyou for bringing the oven service request to our attention. I would be glad to speak with you about the cash out offer.

Mar. 8th, 2021

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Verified Customer

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Ammar Abdalla Midland, TX

Great service never had a issue with when I made the claim to the tech coming and taken care of business!

4 years ago

Reply from American Home Shield

Hi Ammar,
Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

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Verified Customer

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Kathy Vail Spring, TX

Fast and efficient process and service. We are getting value for our money by having this policy. Plan to renew it.

4 years ago

Reply from American Home Shield

Hi Kathy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 23rd, 2021

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Verified Customer

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Cathy Bowlin Tomball, TX

Always listen and ask questions about the needed service, schedule within 24 hours and follow-up after the service.

4 years ago

Reply from American Home Shield

Hi Cathy,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 2nd, 2021

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Verified Customer

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Brian Hixson, TN

We have placed service calls several times over the years and they always come through and take care of our issues.

4 years ago

Reply from American Home Shield

Hi Brian,
Our goal is to provide you with a top tier service experience and we hope you continue to enjoy AHS!

Mar. 4th, 2021

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Verified Customer

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I. Allen Correll Spotsylvania, VA

AHS is always responsive, and when a repair doesn't solve the problem, they follow up until a resolution is achieved.

4 years ago

Reply from American Home Shield

Hi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 26th, 2021

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Verified Customer

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Cheryl Towner Glen Allen, VA

Very responsive; willing to change contractors when requested; they do offer emergency response upon request too.

4 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

Mar. 3rd, 2021

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Verified Customer

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Louise Cleves, OH

Quick response. Found the problem right away. I would recommend this company for your home warranty.

4 years ago

Reply from American Home Shield

Hi Louise,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 1st, 2021

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Verified Customer

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Donna Fresno, CA

Several times there is a long wait on hold when you need to talk to someone that can answer a question that you can't get answered thru the website.

4 years ago

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Verified Customer

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Sharon Morrissey Virginia Beach, VA

Very responsive. Service providers have provided quality service. I have had to wait for replacement parts.

4 years ago

Reply from American Home Shield

Thanks for the awesome review, Sharon! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Mar. 3rd, 2021

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Verified Customer

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Sandra Owens Dothan, AL

Had to pay an extra $125.00 jut to find out the problem was just an adjustment on the first call. Should of called the tech. first.

4 years ago

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Verified Customer

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Hemant Gupta Memphis, TN

easy scheduling, job got done right. So far, each company did a great job of working out the issue.

4 years ago

Reply from American Home Shield

Hi Hemant,
It is a pleasure to read your kind words. We hope you continue to enjoy American Home Shield!

Feb. 12th, 2021

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Verified Customer

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Arturo Sanchez Austin, TX

I am waiting for resolution on my refrigerator repair. Currently they say it would take 2 months to get the parts. We can‚Äôt live without refrigerator for 2 months.

4 years ago

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Verified Customer

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James Dacula, GA

Job done no worries, Came is and assessed the problem and fix it. safe with mask and polite and professional

4 years ago

Reply from American Home Shield

Hi James, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 12th, 2021

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Verified Customer

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Lewis Paine Mount Pleasant, SC

I called to unsubscribe - although I am very pleased with your service- I just can‚Äôt afford it now. The operator asked if I would hear other options. I said yes and then I hung up after being put on hold for 12 minutes.

4 years ago

Reply from American Home Shield

Hi Lewis,
I would be glad to speak with you and discuss your experience to have the issues resolved.

Feb. 11th, 2021

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Verified Customer

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O. M. Oden Windsor Mill, MD

AHS is ok. A higher rating would be given if I was grading AHS only. Their vendors can be slow at times providing needed services.

4 years ago

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Verified Customer

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Jane Ferrer Las Vegas, NV

Seems like nothing is covered. Not only you pay monthly fees, when they come to your house it‚Äôs another $75. When something is broken, you pretty much pay more than 50% of the cost.

4 years ago

Reply from American Home Shield

Hi Jane,
Thank you for bringing the issues that you have experienced with the cost to our attention.

Feb. 12th, 2021

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Verified Customer

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Floyd Castillo Ridgecrest, CA

My furnace went out on January 11 and it will be fixed on February 10 so we have been without heat for a month. When I called customer service I discovered that the entire service was outsourced and of little help because they do not have any authority to make decisions. They‚Äôre pleasant but unable to get answers for us.

4 years ago

Reply from American Home Shield

Hi Floyd,
I hate to hear about your most recent AHS service experience to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

Feb. 12th, 2021

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Verified Customer

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Teresa Newman Greenville, NC

Company has serious process problem if anything out of norm. I been waiting for a May ticket to be resolved. Still not fixed after dozens of calls. Very 1 follow through. Customer support very limited in assisting and they have difficulty understanding what you are saying. Even after having my lawyer send a letter to company still no resolution

4 years ago

Reply from American Home Shield

Hi Teresa,
I would be glad to speak with you to assist with the issues that have been ongoing since May.

Feb. 12th, 2021

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Verified Customer

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Allan Chouang Fresno, CA

AHS is trying to deny my claim for a water leak on my tankless water heater saying that it was a preexisting condition. I don't buy that excuse. It is leaking to normal wear and tear and contractor said it's non repairable and needs to be replace. I'm still fighting with AHS for them to approve my claim.

4 years ago

Reply from American Home Shield

Hi Allan,
I hate to hear about your most recent experience to have the water heater repaired. I owuld like to speak with you to reach a resolution urgently.

Feb. 5th, 2021

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Verified Customer

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Anonymous Saint Paul, MN

I've had issues with a recall order - I've called about it at least 3 times now with different responses every time! They are charging me as though it's a new order, and I would like to effectively CANCEL my warranties because of it. Waiting for a call back from a supervisor that I first requested weeks ago.

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about the delay in service that has been experienced and the recall. I would be glad to speak with you and get the issues resolved.

Feb. 10th, 2021

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Verified Customer

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Liz McAbery Roselle, IL

3 service but expensive. Just wondering if it's worth the monthly amount plus $75 each time. Service is 4 but money is scarce right now.

4 years ago

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Verified Customer

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Mitchell Williams San Leandro, CA

Not very clear when asked questions about replacement parts or the name brand that's replacing the old part ... people like to know what they are getting

4 years ago

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Verified Customer

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Pamela Glazier Rockford, IL

5 home warranty, fast service, reliable contractors, but customer service wait times and clarity in communicating resolutions could be better.

4 years ago

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Verified Customer

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Teddy J. Marshall Jr. Gretna, LA

The service has improved over the last couple of years. They're quick to meet my concerns and fix the situation.

4 years ago

Reply from American Home Shield

Hi Teddy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Verified Customer

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Cindy Demerino Clarkston, MI

So far so 3 :) I've requested service twice, and both times the service was quick, easy and fixed the problem.

4 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Verified Customer

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Reyna Lancaster, CA

Because every time that I've called I'm treated kondly and my service appointments are done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Reyna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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