American Home Shield: Read 34,891 User Reviews From Real Homeowners

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Verified Customer

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Cesar Balallo Glen Allen, VA

Like the company that takes care of my problems,but not happy with the long waiting for response when calling to make for service appointment.

4 years ago

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Verified Customer

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Patricia Galvez Sacramento, CA

I have spent endless hours on a recall that got switched to a new work order with an awful vendor who would not schedule me after waiting an hour on call Sears appliance was bad trying to get original vendor back to finish job and it's been a nightmares

4 years ago

Reply from American Home Shield

Hi Patricia. I am very sorry to hear that the problem with your refrigerator has not been resolved. I'm sure it is very frustrating to spend a lot of time on the phone as well. I would be happy to speak with you and assist with a resolution to this issue.

Jul. 21st, 2021

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Verified Customer

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Eliza F Euwing-Jones Los Angeles, CA

Great customer service. I really appreciate the telephone etiquette and patience in understanding questions asked. Very positive process.

4 years ago

Reply from American Home Shield

Hi Eliza,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 27th, 2021

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Verified Customer

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Anthony BIXENMAN Memphis, IN

I habeen a member of your service for some time now. I recently filed a claim on a tv that was damaged while moving it. Assurion declined the claim saying that I am only covered for a defective tv. This is not what I understood when I took ot your coverage

4 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know about your recent experience regarding coverage for your tv with Asurion. I'm sure it was frustrating to be told the damaged tv would not be covered. I would be happy to speak with you further to address this issue.

Jul. 21st, 2021

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Verified Customer

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Don Weidner Wilsonville, OR

Contact we have had with AHS customer reps have been very helpful, professional and courtesous. We have had mixed results with contractors.

4 years ago

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Verified Customer

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Delores D. Gay Philadelphia, PA

Overall, my experience has been great. There's no issues when requesting service, the issues are resolved immediately.

4 years ago

Reply from American Home Shield

Hi Delores,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 16th, 2021

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Verified Customer

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Shanquilla Childs Hattiesburg, MS

I had a problem with a service request and how long it took to take care of the issues. I had to call on a consistent basis before the issue was handled.

4 years ago

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Verified Customer

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Sheryl Norfolk, VA

When I call someone always answer. The person always review your policy before they make appointment with company.

4 years ago

Reply from American Home Shield

Hi Sheryl. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your policy was reviewed before an appointment was scheduled. We look forward to providing this same level of service for your next repair need as well.

Jul. 8th, 2021

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Verified Customer

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Carla Watts Waddell, AZ

They have taken card if the two issues we had with our air conditioning, and pool equipment in a timely manner.

4 years ago

Reply from American Home Shield

Good morning Carla,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

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Verified Customer

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Rich Parella Lexington, VA

Our contract price has steadily increased over the past few years and is approaching the point of it being cost prohibitive.

4 years ago

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Verified Customer

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Chelsea Christiansen Edinboro, PA

I've had a number of issues with billing and service. Most times I've called the problems can't be answered or rectified or if they are it's taken an absurd amount of time. Additionally most of the customer service representatives are hard to understand/language barrier.

4 years ago

Reply from American Home Shield

Hi Chelsea. I hate to hear that you have had a number of billing and service issues. We are here to address your concerns. I would be happy to speak with you to assist in resolving this matter.

Jul. 12th, 2021

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Verified Customer

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Greg Wurm Saint Louis, MO

American Home Shield is responsive and has covered our issues over the past couple of years that we've been a member.

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our valued customers.

Jul. 9th, 2021

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Verified Customer

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Damaris Graden San Antonio, TX

Lack of good partners in terms of contractors that come to the house. Had to make several calls to fix one problem or they charged too much money on top of what is covered.

4 years ago

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Verified Customer

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Brooke Gilbert Hendersonville, NC

Best value for the money and the two different instances I've had, the people called quickly to schedule service.

4 years ago

Reply from American Home Shield

Hi Brooke,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Ann Kelly Lehigh Acres, FL

My experience with American Home Shield has been an excellent one. My request has been handled in a timely manner.

4 years ago

Reply from American Home Shield

Hi Ann,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 9th, 2021

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Verified Customer

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Glenna Fletcher Rogers, AR

There were there and did a great job, the young man was very helpful . Was there on time , very friendly

4 years ago

Reply from American Home Shield

Hi Glenna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Lydia Marasa-Scafidi Philadelphia, PA

Literally said they would charge for a repair and when I called they said they'd call back and never did. I shouldn't have to pay in the first place let alone chase you. You literally never communicate updates for service orders.

4 years ago

Reply from American Home Shield

Hi Lydia. Thank you for letting us know about your repair experience. I would be happy to speak with you and see how I may assist with resolving your concerns.

Jul. 9th, 2021

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Verified Customer

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Richard Robertson Norman, OK

Good customer service, timely response for service requests, website is user friendly and easy to use to request service

4 years ago

Reply from American Home Shield

Hi Richard,
We hope you continue to appreciate American Home Shield and the coverage we provide in a timely manner!

Jul. 27th, 2021

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Verified Customer

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Marsha Mcpheeters Salem, OR

I count on AHS to repair or replace things in my house, as needed. They sometimes are a little delayed in finding parts, but they do come through.

4 years ago

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Verified Customer

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John Allen Paris, TX

1. It took you 3 months to approve a central furnace. 2. I'm waiting in sweltering heat for you to approve the central A/c replacement and it looks like you're going to take 3 months to do that.

4 years ago

Reply from American Home Shield

Hi John. Thank you for letting us know the issue with your air conditioning has not been resolved. I would be happy to speak with you and see how I may assist with getting this matter resolved.

Jul. 9th, 2021

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Verified Customer

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Kelly J Hebron, OH

Got online, asked for the service which was easy, got the contractor, called the next day!. got problem resolved!

4 years ago

Reply from American Home Shield

Hi Kelly. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jul. 8th, 2021

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Verified Customer

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Deanne Baker The Colony, TX

They are very easy to work with. I had no problem getting my issue with my parents house taken care of.

4 years ago

Reply from American Home Shield

Hi Deanne,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2021

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Verified Customer

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Beth Gig Harbor, WA

My Plus Program only ends up covering about 1/3 of total repair costs and that does not include the $100 trip fee . Very hard to talk to actual person when issues arise..

4 years ago

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Verified Customer

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Cecelia Cedar Park, TX

The technicians are great. However whenever an appliance needs to be replaced then your service becomes complicated and there is always a fuss.

4 years ago

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Verified Customer

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Danna Carter Pinehurst, NC

Timely, courteous and friendly. Very helpful getting my steps to reach the attic for access to the heating unit.

4 years ago

Reply from American Home Shield

Hi Danna. Thank you for taking time to rate your repair experience with AHS. We are so delighted to hear about your repair appointment. Pleae continue to let us know how we are doing and we will continue to do our best to provide you with great experiences when using your warranty.

Jul. 6th, 2021

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Verified Customer

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Denise Delpizzo Braud

Coverage is a safety net. The folks at AHS are pleasant and knowledgeable.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Denise. I am sorry to hear that you are disappointed with the experience regarding your water heater. I would be happy to speak with you to see how I may assist with a resolution.

Jul. 6th, 2021

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Verified Customer

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Becky Bosshart Washington, DC

When I've called the help line, I find the operators have a hard time understanding me or clearly communicating details.

4 years ago

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Verified Customer

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Robin R Kennedy Kailua, HI

Very responsive. Always take care of any concern and are really fair about when it's time to replace.

4 years ago Edited September 14, 2021

Reply from American Home Shield

We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty co.

Jul. 6th, 2021

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Verified Customer

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Kimberly Johns Bakersfield, CA

They have been able to fix my refrigerator, washing machine and air conditioner with little cost to me.

4 years ago

Reply from American Home Shield

Hi Kimberly. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty
coverage.

Jul. 6th, 2021

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Verified Customer

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Robert Lanham Roselle, IL

Our repair tech was competent, courteous, and prompt. He kept his shoes covered and wore a face mask during the visit.

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Carolyn Sheridan Gadsden, AL

Heat Pump fixed first try. Sears had been working on it for 2 1/2 years, and it still wasn't fixed.

4 years ago

Reply from American Home Shield

Hi Carolyn. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for trusting AHS to take care of your home repair needs.

Jul. 7th, 2021

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Verified Customer

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Romi Warren San Bernardino, CA

Everything went smoothly , and uncomplicated. Very good technician. I was please with their level of knowledge.

4 years ago

Reply from American Home Shield

Hi Romi,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the techs we provide!

Jul. 7th, 2021

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Verified Customer

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Rain Bartow, FL

Great customer service whenever I call. Great vendors through AHS that I have always been pleased with.

4 years ago

Reply from American Home Shield

Hi Rain,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 7th, 2021

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Verified Customer

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George Garza, Jr Kyle, TX

Home Shield has always helped me out when I needed assistance. Thank you all for all your hard work.

4 years ago

Reply from American Home Shield

Hi George. We really appreciate your positive feedback. We will do our very best to meet this same level of service for all of your home warranty repair needs. Thank you for being a valued member of American Home Shield.

Jul. 7th, 2021

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Verified Customer

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Clare McMahon Wilmette, IL

Great value. The website is easy to use and the customer service representatives are pleasant and helpful.

4 years ago

Reply from American Home Shield

Hi Clare. We thank you for taking time to provide your feedback. We are very happy to hear that you are pleased with your service experiences, and able to use the website with ease. We will do our very best to meet this same level of service for your next repair need as well.

Jul. 7th, 2021

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Verified Customer

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Mary Langley Decatur, GA

Prompt response. The technician responding to the request was professional and knowable about the issue.

4 years ago

Reply from American Home Shield

Good morning Mary,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Tammy Thompson Spokane, WA

I've only used them once so I don't have much info to go by. They were very quick to get someone to call us & that part went very smooth.

4 years ago

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Verified Customer

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Angela Rosales Katy, TX

Enjoy that we could make our plan that works for our house life. Easy to make appointments and to pay.

4 years ago

Reply from American Home Shield

Hi Angela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 9th, 2021

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Verified Customer

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Ida Campbell Hempstead, TX

I was not happy with one of their calls to service at my home. I was told I had to pay again fir them to come back out. I was not pleased with that at all.

4 years ago

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Verified Customer

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Gena Martinez-Ojeda Raleigh, NC

I had two issues and it was resolved in a few days. The repair person was very courteous and professional.

4 years ago

Reply from American Home Shield

Hi Gena. We are so happy to hear that you have received professionaland courteous service. We value your business and thank you for trusing AHS to take care of your home repair needs.

Jul. 7th, 2021

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Verified Customer

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Starla cassani Reno, NV

After you get trough the wait due to high volume the-service was positive and they were able to get a provider to come promptly

4 years ago

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Verified Customer

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Candice Jenkins Minturn, CO

I made a service request and I never received a response. No email or phone call. They quickly charged me the $100 for service. Yet, they have failed to credit me for the service that was not provided and ultimately canceled by me.

4 years ago

Reply from American Home Shield

Hi Candice. I am very sorry to hear that you have not been refunded for service that you did not receive. I would be happy to assist you with your refund and a resolution to this matter.

Jul. 15th, 2021

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Verified Customer

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Shirley Beckford Charlotte, NC

My experience was great! They were on time, professional and completed the job when they said they would.

4 years ago

Reply from American Home Shield

Hi Shirley,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2021

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Verified Customer

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Brenda Almon Madisonville, KY

Friendly people and fast action. They have replaced 2 items in my home and I haven't had this a year yet.

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 7th, 2021

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Verified Customer

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Keith & Shan Sterling, VA

AHS is one of the best Home warranty programs in existence. The contractors are very professional and the work is top notch.

4 years ago

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Verified Customer

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Reed Covington, LA

I have an approved repair to replace the condenser in my air conditioner that was reported to American Home Shield by the technician on June 2. It's now nearly one month later and I am still without my air conditioning because the condenser has not been delivered.

4 years ago

Reply from American Home Shield

Hi Reed,
I hate to hear about the delay in service with AHS to have the HVAC repairs completed. I would be glad to discuss your experience.

Jul. 10th, 2021

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Verified Customer

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Elise Blalock Atlanta, GA

While we've had positive experiences with plumbing and appliances, getting A/C's repaired have been a nightmare. We went with A/C on one floor for 3 months.

4 years ago

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Verified Customer

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Anthony Davis Jr Hampton, GA

Very helpful customer service. Excellent technicians quickly came out and fixed the issue with no additional costs

4 years ago

Reply from American Home Shield

Hi Anthony,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Shameika Clay Beaumont, TX

Had to request another repair after 2 months and now wait a month for my parts to come in and availability from the company. Then after the wait have to order another part and scheduled again for another month out for parts and availability. Still patching and costing more money as well as my inconvenience. No customer concern at all

4 years ago

Reply from American Home Shield

Hi Shameika,
I hate to hear about the delay in service experienced to have the issue resolved. I look forward to speaking with you to reach a resolution.

Jul. 16th, 2021

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Verified Customer

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Tracey Varnell Austin, TX

They are not covering the replacement of my HVAC, which I discovered as faulty after buying a new home. Their communication about the reason why has been terrible. I've asked to speak to a manager but have not spoken to one.

4 years ago

Reply from American Home Shield

Good morning Tracey,
I hate to hear about the HVAC issues that have been experienced. I would be glad to speak with you to reach a resolution.

Jul. 2nd, 2021

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