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Verified Customer

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Clint TX

Hello, Both times I have used AHS I leave all information with the Sears office with the model and serial numbers of my appliances. They never have any of the parts to fix it when they arrive the first visit. They have to order the parts and arrive on the second visit close to 2 week’s after I call the issue in to AHS. If my Air Conditioner goes out ever in the Summer and it takes almost 2 weeks to fix, this would force me to cancel my service with AHS. Service has to keep a much better stock of parts to help the customer!

10 months ago

Reply from American Home Shield

Dear Clint, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Nella Bigelow, AR

I have had great success on repairs till my last request . I have put in a work order for gas furnace and I keep getting the run around that there is no one in my area . Fbr has worked on my issues before and did a great job . They are still in the area so not sure what is going on . It is 19 degrees here and I’m afraid my house will freeze and my tenants will move out .

10 months ago

Reply from American Home Shield

Dear Nella, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Chad Johnson Tulsa, OK

Overall, we’ve gotten more benefit than cost with AHS. We’ve had several plumbing issues and beside the $100 fee the rest has been covered saving us thousands of dollars. However, it seems some of the companies contracted are less than stellar and we have been without AC since August 20th. I have been frustrated with the communication and lack of information about this delay.

10 months ago

Reply from American Home Shield

Dear Chad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your property address.

Nov. 2nd, 2023

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Verified Customer

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D Dem Charlotte, NC

For the most part, AHS is a good value. Unfortunately, my hot water heater leaked. I called AHS for ER service as my heater is in the garage, which I paid extra for ER service. AHS was unable to find someone so they advised me I could use my own contractor. We were out of town, but a friend knew a plumber who agreed to come over the weekend. When we returned home, the problem was fixed. I submitted my invoice and was then told AHS needed to approve the work/cost prior to repairs and they refused to cover the cost $1700. Still upset about that.

10 months ago

Reply from American Home Shield

Dear D Dem, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Heriberto Palm Bay, FL

the company circle that fix my water heater charge me $573.00 for the fix .The guy stay for 30 minute and part. cost between labor and part $200.00 they charge me $573.00 1000% more that company is to expensive for u customer.I feel robe by that company. The local company charge lest. or AHS DON'T CARE.

10 months ago

Reply from American Home Shield

Dear Heriberto, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Frederick Beadenkopff McLean, VA

American Home Shield replaced my entire Water Heater which I was assuming that I would have to pay more then the required fee for reporting a problem. Boy they surprised the hell out of me, Thank you AHS,

10 months ago

Reply from American Home Shield

Dear Frederick, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Brenda Belleville, IL

The guy that fixed leaking our roof did a great job! I wish they also had someone who could have repaired the ceiling that had fallen in underneath I had to hire someone else and it cost me way more money

10 months ago

Reply from American Home Shield

Brenda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Dave D Washington, DC

Honestly... claims are handled quickly and most stuff is covered. Every once in a while I'll have to pay more than the deductible, but that doesn't happen very often. Good company

10 months ago

Reply from American Home Shield

Dave, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Gail Eden Prairie, MN

The water heater wasn’t the problem. We had Apollo plumbing install a new water heater. They had come out two times to determine the problem. Apparently the problem is was the dip stick which they replaced two times and the water continues to run cold. I’m seeking reimbursement for the water heater. The plumber is coming back out after he contacts your company. Please advise how we can resolve this issue.

10 months ago

Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Nancy

Have not received the check yet for the receipt I sent for a new clothes washer. AHS has always done what they said they would, so I am eagerly awaiting the letter and the check.

10 months ago

Reply from American Home Shield

Nancy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 31st, 2023

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Verified Customer

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Amelia Duram Jenison, MI

The repair tech was kind and thoughtful, he fixed the washer and it has been working ever since. I was happy that he showed up in the morning first thing as I had laundry to do. Thank you!

10 months ago

Reply from American Home Shield

Dear Amelia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Cathy Wheaton Compton, CA

I dislike the fact that your customers have to pay two months in advance in order to change a billing date many and almost all of my other companies. Don’t make you change your due date paying two months in advance. That’s ridiculous. That is my only problem with American Home Shield.

10 months ago

Reply from American Home Shield

Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Bobbette Denver, CO

Fast response time when you have a problem, they get a company that is reliable and their people know what they Are doing. Very pleasant to work with We have American Home Shield. For several years! Good company!

10 months ago

Reply from American Home Shield

Dear Bobbette, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Fred Glendale, AZ

The whole procedure over the phone and the visit from the company went very well......... the young man took care of our problem and was very knowledgeable and courteous......

10 months ago

Reply from American Home Shield

Dear Fred, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Melissa Bradfield Eugene, OR

Service was fast and great. I'm not sure I really saved a lot of money, but I'm fairly certain I didn't pay more. AND the convenience of calling and having them come so fast to do the repair made it ALL worth it!

10 months ago

Reply from American Home Shield

Melissa, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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David Owens Hagerstown, MD

It took about 4 to 5 days for the technician to come out. I would have liked it to be sooner than that. Otherwise, the level of service was good. The technician was very knowledgeable and repaired my appliance. It was a good value having American Home Shield.

10 months ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Joey Stephens Birmingham, AL

Microwave was not repairable AHS decided in lest than 30 seconds to replace unit and trim ring. No Hassle!! Glad I bought this policy, will keep it going!! You will NOT be sorry for choosing AHS

10 months ago

Reply from American Home Shield

Dear Joey, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Janice Roberts Seattle, WA

They were able to get a service contractor out here and unfortunately my appliance was deemed nonrepairable. Within a week the new appliance was ordered and put in and working great.

10 months ago

Reply from American Home Shield

Dear Janice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Debbie Browder Calumet City, IL

Overall Home Shield has come through with really good contractors to take care of our home breakdowns...some contractors better than others, but for the most part really good service.

10 months ago

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

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Verified Customer

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Jef W Frisco, TX

I am disappointed that AHS is allowing the plumbing contractor to add excessive costs to the replacement of my water heater. $765 in my costs including up charges on city permit and $90 for foam insulation. This is a $1.78 foam piece that can be cut and installed in less than 2-3 minutes. Overall I like AHS but would like that AHS works on behalf of their customers to control the pricing of a repair like this. AHS has the line prices. Customers are held hostage when in need of hot water for washing and cleaning.

10 months ago

Reply from American Home Shield

Dear Jef, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Molly San Diego, CA

10 months ago

Reply from American Home Shield

Molly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Guy Honolulu, HI

Overall great coverage and easy to work with Only downfall is that their prices keep going up, sometimes I was not aware and they do not give any discounts or lower prices; even if you are a long term customer.

10 months ago

Reply from American Home Shield

Guy, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Lanre Ola

The service repair guy Steve was very knowledgeable and he was able to resolve the issues immediately the parts arrived. Very courteous and he explained the whole process and was on time too. Overall service from the insurance/ coverage was impressive

10 months ago

Reply from American Home Shield

Dear Lanre, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Teresa Salisbury, NC

So easy to use when something goes wrong, and it always does sooner or later. They always send professional people to work on problem areas, and make things so easy to get help. I tell everyone about AHS!!

11 months ago

Reply from American Home Shield

Dear Teresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Dena Phoenix, AZ

Their app is very user friendly. The service techs that AHS sent were always professional, respectful and kind. I liked that they offered a sliding scale to fit into any budget.

11 months ago

Reply from American Home Shield

Dear Dena, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

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Geri Romeoville, IL

The fact that he knew what the problem was immediately, ordered the part. However, because the problem still existed this part had to be reordered; which has been ordered. Just waiting for JD to replace the defected item

11 months ago

Reply from American Home Shield

Dear Geri, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Faye Austin, TX

AHS responses quickly but the companies they assign are over booked. It takes a week or more for their technicians to have the first visit and if there needs to be a return visit that takes weeks. AHS raised monthly rates without my consent .

11 months ago

Reply from American Home Shield

Faye, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Kelsey Mastin

Policy was paid for by the seller of the house. But I picked the company and have been satisfied with what they provide. It was easy transition and they were available immediately after closing if I needed.

11 months ago

Reply from American Home Shield

Kelsey, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Daniel Quijano Mesa, AZ

I like the extent of the coverage and the quick response. They have tried many times to dosclaim or exclude the coverage despite the clear contract language, taking up significant amount of time to correct them. Otherwise.fi e eith the service

11 months ago

Reply from American Home Shield

Dear Daniel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Ron Miller Lynchburg, VA

I appreciated the ease of filing a claim, the technician's responsiveness, and the resolution. It took a little longer than I liked to get the appliance fixed, but that's not the fault of the technician or the service.

11 months ago

Reply from American Home Shield

Dear Ron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Anthony Glendale, AZ

The initial service was fast but the wrong water heater was delivered which caused a delay in hot water. The rep was honest and kept a good line of communication. However I am still awaiting the old water to be taking away and it’s been a few weeks now.

11 months ago

Reply from American Home Shield

Anthony, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Karean Wrightson Yorba Linda, CA

The automated service system is limited; doesn't allow a full explanation of the problem being reported. I think we had one occasion where AHS or the vendor allowed us to record (video) the problem being reported. I thought that was brilliant. But our last service call did not. Vendor showed up and fixed the original complaint but noticed another issue while he did that repair. But he completely ignored the new issue and said we'd need to make another service claim. That's b.s.

11 months ago

Reply from American Home Shield

Dear Karean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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William

they responded very quickly,and got the plumber to replace the hot water heater but unfortunately, the restoration company Edge Restoration that came to dry out the walls and floor, tore everything out to let it dry, never came back to finish the job, it has been over 3 weeks since they were here, try to contact them with no answer! I would never reccomend them to anyone

11 months ago

Reply from American Home Shield

Dear William, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Charlene

Stove fixed right away!! outlet fixed !! had mini split wasn’t happy with that!! charge difference price for Freon we checked different company and carrier was informed that we didn’t need it

11 months ago

Reply from American Home Shield

Dear Charlene, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Dorothy Galesburg, IL

It's a little hard to communicate with the company itself. Once I am on with a representative everything goes wonderful. Such lovely people. Same with the service men that come to the house. Other than that I love AHS.

11 months ago

Reply from American Home Shield

Dear Dorothy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Evelyn Hayes Memphis, TN

Best warranty service. I have been pleased with every encounter we have had so far.I recommend AHS to my friends and family. Prompt, professional, and timely service each time I have called.

11 months ago

Reply from American Home Shield

Dear Evelyn, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Rupak Lohit

Multiple Claims, no issues at all and timeline to resolve is great too. Premium didn't go up either because it's business as usual for them for insurance coverage that covers things that fail on us time and again.

11 months ago

Reply from American Home Shield

Dear Rupak, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Tony Felix Katy, TX

I have been a client of American Home Shield for over 15 years covering 2 homes. The program works well, and I have never had any serious problems or complaints I would certainly recommend with no reservation Tony Felix

11 months ago Edited October 11, 2023

Reply from American Home Shield

Tony, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Amanda Sweet Santa Clara, CA

It’s my second time using the warranty company and everything was very smooth and fast and couldn’t have gone easier. Everyone was helpful and a good experience just like last time.

11 months ago

Reply from American Home Shield

Amanda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Alan Bourque Carlisle, PA

Takes too darn long to get a technician to come an diagnose the problem and EVEN LONGER to resolve the issue once ID'd! Additionally, replacing an item is nearly impossible. You'd rather repair it 5 times (which far exceeds the cost) before replacing. Makes zero sense and takes longer.

11 months ago

Reply from American Home Shield

Alan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Debbie Waxahachie, TX

Great company and service. I recently recommended them to a family member who has since signed up with AHS. I only wish they offered a welcome gift when I signed up years ago!

11 months ago

Reply from American Home Shield

Debbie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Maita

I’ve been with American Home Shield for over 10 years. The companies you send out to do work on my plumbing is ok but for my appliances, not so good. The last service I requested for my washer did not go so well. They stated it was not due to normal wear and tear but due to overloading. The washing machine is 17 years old and in my opinion should have been wear and tear. Never the less, it was not fixed and I had to call the company to find out myself. They did not call back to inform me they could not fix it. The next appliance service request, I would like to have to have at least two to three companies I can choose from. Just putting it out there.

11 months ago

Reply from American Home Shield

Dear Maita, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Oct. 4th, 2023

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Verified Customer

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Ashley

I have only had to use the service twice in the 2.5 years I’ve had it but both times it was easy to navigate and the service providers I was connected to were able to get the job done.

11 months ago

Reply from American Home Shield

Dear Ashley, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Beverley Winter Garden, FL

I liked the service company person who finally arrived. It just took a little longer than expected due to scheduling conflicts on both sides. The service person was very knowledgeable and courteous. I would recommend them to anyone.

11 months ago

Reply from American Home Shield

Beverley, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Edward North Canton, OH

Don't understand inconsistencies with replacement of appliances. How does modifications differ from installation? I get new furnace it is installed to function, a hot water heater $500 charge to install. Call to customer service useless.

11 months ago

Reply from American Home Shield

Dear Edward, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Dale

We have had several appliance problems this year. America home shield came to our rescue and fixed all of the problems. I recommend this great company to all of my friends and relatives.

11 months ago

Reply from American Home Shield

Dale, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Jackie

I like the fact that I was contacted right away of the Company to replace my Air Conditioner. I have yet received my new Air Conditioner because American Home Shield ordered supplies through Carrier Company and from my understanding it takes at least 2 weeks for products to be delivered. Hence, I have been without air conditioning in my home for over two weeks. It is causing some problems with my refrigerator to have to work really hard to keep up. It has been up to 85 degrees almost every day and night. I feel like instead of me paying $570.00 out of my pocket (because of wear and tear on the Air conditioner unit) The Warranty Company should pay for all of the parts and labor. Although, I pay $74.00 per month for the American Home Warranty every month. When my heater went out it took about 2 weeks (in the winter) to get a heating unit placed in my home and I had too pay $600.00 of that for wear and tear of heat unit. This is the third week without Air Conditioning so far. Date: 09/25/2023

11 months ago

Reply from American Home Shield

Dear Jackie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Verified Customer

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Akara Queens, NY

They use to be a great company. I’ve heard many horror stories, but never experience. Recently, that changed. I’ve requested to have my service company changed three times because the assigned company cancelled and reschedule, leaving me with standing water in my dishwasher for a week. The agents refused to change companies. Not it’s time for me to change companies. I pay almost $100 a month for the past 7 years, and isn’t allowed to change companies when I have an issue. No thank you

11 months ago

Reply from American Home Shield

Dear Akara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Darren Eyster St. Petersburg, FL

Overall, I think the coverage is good for the price. However, I do think that once you schedule an appointment to get the issue resolved, the time it takes to order the parts, have the parts come in, and then schedule a time to fix the actual issue is quite lengthy.

11 months ago

Reply from American Home Shield

Dear Darren, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Traci Collins

For the first two years with American Home Shield, I received far more value than the premium I paid. The fact that they cover the appliances you already own regardless of their age or current value paid off for me.

11 months ago

Reply from American Home Shield

Traci, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 25th, 2023

American Home Shield Reviews