check_circle

Verified Customer

star star star star star

Carolyn La Mesa, CA

American Home Shield has been a lifesaver for this 81-year-old lady who depends on them to repair anything that fails in my house. The most recent experience was a toilet that wouldn't turn off. Jeremiah replaced the faulty parts and everything is now working perfectly.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Roslyn Hampton, VA

I love the benefit of knowing there is a place I can call to get repairs done, without having to roam thru the internet looking for help and not knowing if service will be delivered. My daughter recommended the product and I am so happy for it.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Denise Mt. Pleasant, SC

Service has always been good sometimes may take longer if they have to order a part but overall service has been good. They were unable to fix our washer after several attempts, they had to remove the new parts they had installed and gave us a gift card at Lowe’s for the value of the washer. 439.$ But it took so long for the gift card to come thru that we went to Lowe’s at bought a new washer and dryer and when the gift card finally came thru, we will hang on to it for paper products, cleaning,etc…

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Sawanda Baltimore, MD

The agents assisting me have been professional, efficient, empathetic and courteous when filing my claim. I have been on both sides where they have repaired my appliance or replaced them, the companies I have dealt with have been, professional and knowledgeable.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Patricia IL

I have only one complaint and that is you refused to repay my air conditioner unit because of damage being done by dogs. The damage was done Peter to my purchase by dog that belonged to the seller of the home. I was told that American Home Shield would replace anything that was damaged prior to purchase of the home. I’m extremely unhappy that I was lied to.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

faZe potato Virginia Beach, VA

I love American Home shield! First time home owners i recommended 10/10! In our first 60 days we had appliance die! AHS replaced it they offered a gift card but it was much easier and convenient for the tech to bring it and install it! We love it it’s worth the monthly premium!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Emily Columbia, MO

I have used AHS several times over the years. I usually use the app to initiate a claim. The referral with the service provider has been sent within minutes and I have been completely satisfied with the companies that have taken care of my issues.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

PHILLIP Douglasville, GA

American Homeshield has been efficient and professional. They quickly assign a repair company to review and repair or replace reported appliances. If you can't agree upon a replacement, they will provide a Lowes Ecard so you can select a replacement appliance.

1 year ago

Reply from American Home Shield

Thank you, Phillip! We are pleased to hear that you are satisfied with our services. Your feedback is appreciated and we look forward to helping you again.

May. 16th, 2023

check_circle

Verified Customer

star star star star star

Rosalyn C Richman Las Cruces, NM

I liked that AHS responded promptly to my 2 recent requests, one for the refrigerator (icemaker) and one for the water heater. A different vendor contacted me about the two problems, and both came within a few days of my submitting my requests.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 9th, 2023

check_circle

Verified Customer

star star star star star

Jennifer Torres San Antonio, TX

A contractor was scheduled immediately after submitting my claim. The problem was addressed and American Home Shield paid 100 percent of the cost to get it fixed. In less than a week, we were going about our lives like normal thanks to AHS.

1 year ago

Reply from American Home Shield

Hi Jennifer, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Maria Trujillo Wheat Ridge, CO

It was easy to request service need via website, vendor arrived same day to make diagnosis and American Home Shield approved repairs the same day. The vendor came back early the next morning to make repairs. Everything was complete in less than 24 hours.

1 year ago

Reply from American Home Shield

Hi Maria, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Rose Richardson Irmo, SC

Sam was prepared. He had read what I had to say but I talked with me when he arrived and was finished in 20 to 30 minutes due to his knowledge of my particular dryer and it's history of issue after a certain amout of years. Sam was excellent.

1 year ago

Reply from American Home Shield

Thank you for the fantastic review Rose! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Linda Tucky Apple Valley, CA

the contratorss they use are great and I would use the specific contractor if I needed help with something not covered by AHS My only problem with them is the response time from reporting the problem and the amount of timeit took to get an appliance repair service to come out. The service companies were great. Maybe they should get more service companies for my area

1 year ago

Reply from American Home Shield

Hi Linda, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star_border star_border

Latasha Akron, OH

Some of the vendors make repairs & just don't know what they are doing. They make assumptions based on the environment or their opinion. Not thorough at all I had a broke refrigerator instead of checking the entire refrigerator. The technician saw one thing wrong and ordered that part but that wasn't all that was wrong with the refrigerator so when the part got put in and replaced, the refrigerator still was not working so I had to wait another week so they can order a part. It was just irritating. I also had a problem with the bathroom toilet they kept placing it because it was leaking instead of telling me that the floor had been compromised and needed to be redone. I had to figure that out on my own, Which ended up being thousands of dollars because of the severe would damage all the way down to the baseboards in the basement.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

check_circle

Verified Customer

star star star star star_border

Marla Wahl Rincon, GA

I'm still on the fence about this insurance. The first time I used it not only did I have to pay the $100 service fee but the contractor sent to fix the issue said that AHS would not cover the issue. I had to pay an additional $200.00. Fast forward and the same thing happened again but this time they actually paid for a replacement item. If all goes well then it's 100% worth it. I had 3 things break back to back.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

check_circle

Verified Customer

star star star star star

Gloria Alokar Warner Robins, GA

The first time I did a claim with them they took them 5 month to take care the issue but after 5 month they fix my refrigerator problem the second time I did a claim they really took them two weeks to fix my problem I highly recommend American home shield they really worth what I pay to have them I highly recommend American home shield A+

1 year ago

Reply from American Home Shield

Hi Gloria, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Leisa Eining Medical Lake, WA

I had a bad experience with a different home warranty company, so I cancelled with them. AHS was a much better experience. It was easy to submit a claim, a service provider was immediately contacted. The person who came did an excellent job and even had the replacement I needed, without having to wait, couldn't be happier

1 year ago

Reply from American Home Shield

Hi Leisa, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

SFaga Spanaway, WA

AHS was recommended by our Real Estate Agent, and he hasn't been wrong about a recommendations yet. From every start to finish ticket AHS and the Independent Contractors they work with have been really great. They provide a great way of hub for Contractors to help Home Owners receive the help they need.

1 year ago

Reply from American Home Shield

Hi SFaga, We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Mark Wappel Columbia, MO

Your customer service people are very pleasant and informative. It seems like all of the companies that do all of the outside ser in every way. I will always continue to use American Home Shields Service. vice work are extremely professional and helpful service

1 year ago

Reply from American Home Shield

Hi Mark, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Donna free Las Vegas, NV

Keep getting emails saying i havent paid even though i did pay on 11/25. Ive called twice and they are going to fix this problem. Last email threatened cancellation. But garbage disposal was replaced quickly and efficiently on thanksgiving day service was good

1 year ago

Reply from American Home Shield

Hi Donna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Julie Marquez Greenbrier, TN

I asked the plumber about my guest bathroom toilet that kept running and he said her couldn't look at it. He said he was only allowed to work on my clogged toilet in master bathroom and I would have to call for another visit. I guess that means, I have to pay another $125. for another plumber to come out for my running toilet. I'll just have to live with it or try to fix it myself. I'm not going to pay for another plumber when I already had one in my house who refused to fix my guest bathroom. I forgot to mention the running toilet. So it can't be fixed with the first call. I'm very disappointed. I will call American Home only when I'm desperate.

1 year ago

Reply from American Home Shield

Hi Julia,
I would be glad to speak with you to assist with the plumbing repairs that need to be resolved.

Jan. 9th, 2023

check_circle

Verified Customer

star star star star_border star_border

Mary Robinson Louisville, KY

You sent a service person to repair my range hood. The man took parts out and said he would have to takes parts back to his office and chech if they were still available. I told him ok and he said he would call me back. Then covid happened for 2 years and I heard nothing. I finally called and was told that my range was delivered and installed. She said I could open a new claim, pay $100.00 again. Within the last month I had service from an electrical company and I asked if they would have been the company that would have installed the hood. They said no but a couple of years ago one was delivered to them, they said nobody had requested that and they said they sent it back. I finally got to speak to someone and they said they would elevate this problem to the appropriate office to try to fix the delicate. He said I would get a call in the next week. No call came. This week I tried again and talked to a woman and she told me the same thing. I am considering dropping my account with you because of poor communication with your company. It was implied that I have received a new range hood per your records. I did not and if you would like to visit to check my kitchen, I will be glad to have you.

1 year ago

check_circle

Verified Customer

star star star star star

Natalie Roberts Huntersville, NC

American Home Shield has created a dependable list of contractors. We have had to use our warranty several times over the years and we are never disappointed with service or the timeliness to get the job done. I can not recommend them enough.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Kevin Grimes, IA

We had a furnace stop working in the middle of a below freezing night. First thing in the morning, I called American Home Shield requested service. By late morning we had the issue resolved and a running furnace and heat with little out-of-pocket expense to us!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rick Ogston Yuma, AZ

Representatives are completely scripted and often don't really understand the problem or just repeat the script without addressing the issue. They also give assurances that aren't accurate. IF the problem is a standard easy fix, the scripts work. If anything is unusual, they are not. Supervisors are very hard to connect with and are likewise scripted. As you can tell, my experienced have been both good and very bad. There is a failure to keep the customer informed ir updated when they can't find a repairman in your area. It took over two months with no communication on their part for one of my issues that ultimately was an easy fix.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Debbie Guiterrez El Paso, TX

I like only having to pay a co-pay to have items repaired. I don't like having to argue over replacing an appliance that has been repaired too many times and is no longer reliable or safe to use, ie: my microwave oven several years ago. I also have a Subzero refrigerator that has had the same problem for years of icing over on the back interior wall of the refrigerator-but repairmen never fix it for long. I know you will not replace a Subzero.

1 year ago Edited April 10, 2023

Reply from American Home Shield

Hi Debbie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Alan Raleigh, NC

Always get resolution in the end and there are no hidden cost. The reasons we wouldn't give 5 stars are: 1. You can't choose your own service people 2. There's a time delay before the service people come to the house to evaluate the problem and 3. The service people don't seem to stock or have quick access to what seem like common replacement parts, so there's another delay while parts are ordered.

1 year ago

Reply from American Home Shield

Hi Alan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

CHRISTINE LAMPERT San Clemente, CA

This past experience was very good. However, a previous experience with our Bosch cooktop left us wondering if we wanted to continue with you. A piece of the ignitor fell into the cabinet and couldn't be found and because the piece was missing, you refused to repair or replace our cooktop. I was shocked and disappointed and had to purchase a new cooktop

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star

Benson lai Kingsport, TN

This is the first time I filed a claim. The process was simple and easy, I was surprised! Tech came out diagnoised the issue with our hvac. It took a couple of more days to get approval for the repair and a week to wait on parts.

1 year ago

Reply from American Home Shield

Hi Benson, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

melanie sears Laguna Hills, CA

I called because my heat was not working. I had another plumber check it out and he said it would cost $10000 to replace the whole system. Then I remembered I had this home warranty so I called. Their plumber came out the next day and fixed the problem in 15 mins. He said I did not need a new system.

1 year ago

Reply from American Home Shield

Hi Melanie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

check_circle

Verified Customer

star star star star star

Robert Carlisle

This was our first claim with AHS. They very responsive. Exceeded our expectations.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Betty Richman Annandale, VA

I am a bit new to using American Home Shield, but have used them twice recently. I have been completely satisfied with the technicians they have sent to my house. They have been helpful, very knowledgeable, and professional.

1 year ago

Reply from American Home Shield

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Michelle Martin Auburn, CA

I have had a few claims that have been taken care of well but I am in the midst of a claim that Ian very unhappy about I have a discontinued control that is broken and cannot be repaired ahm says they will replace or compensate but there is no option to replace ( 30"downdraft electric cooktop) and they will only offer me 1.2 the price it would cost me to replace I have to call every 21 days to renew my offer but so far after calling 3 or 4 times the one unit they offer that works is still on backorder

1 year ago

Reply from American Home Shield

Hi Michelle, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

check_circle

Verified Customer

star star star star star_border

George Nagel Marietta, GA

I had a leak and Prime plumbing was tasked to fix it. They didn't find the actual leak but said my shower was leaking. The company I had come out to check my shower, found a pinhole leak that Prime missed. I called AHS to have Prime come back to fix the leak they had missed. The agent kept telling me the problem was fixed and I would have to open a new case. I asked to talk to her supervisor and told me she would fill out a request to talk to a supervisor. I hung up.

1 year ago

Reply from American Home Shield

Hi George, We appreciate your feedback and would be glad to speak with you about the issues.

Dec. 7th, 2022

check_circle

Verified Customer

star star star star star

Rhonda Payne Charlotte Hall, MD

Filing my claim was quick and easy! Repairman were dispatched quickly and when a replacement appliance was recommended, AHS made it super easy!! From the time I filed a claim, someone came out to assess, AHS emailed a link to pick a replacement and my appliance was installed, all in one week! Happy Happy Customer!

1 year ago

Reply from American Home Shield

Hi Rhonda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Rita Heineman Elk Grove Village, IL

I have called on American Sheild twice with plumbing issues, and both times I received quick response to my calls of distress. I couldn't be more pleased with the service and quick attention I received and getting my problems quickly resolved.

1 year ago

Reply from American Home Shield

Hi Rita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Jim kahles Cincinnati, OH

We had a problem with washer ,called, in a day had service person .he tried to fix but washer was old and didn't make the part. Contacted American Homeshield. And we had a check for new washer in two weeks.they have always been very responsive in past. Very good service

1 year ago

Reply from American Home Shield

Hi Jim,Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Rosemary Badzinski Cleveland, WI

Our hot water heater and our oven broke within a month of each other. American Home Shield contacted the appropriate repair companies,and when it turned out that neither was repairable,our appliances were replaced swiftly and with minimal hassle. I'm very happy with American Home Shield!

1 year ago

Reply from American Home Shield

HI Rosemary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Mary Reinholz Bloomington, IL

American home shield does all the work for you. All I had to do was place the claim. They went through all the hassles of finding a company With the highest rates that were dependable valuable with their knowledge. A company that could do an outstanding job.

1 year ago

Reply from American Home Shield

Hi Mary, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Ron McCarroll Navarre, FL

Have used American Home shield on 3 different occasions at 2 different homes and they were very quick to respond and followed up to see how the contractor did and if we were pleased with the outcome!! Very good customer service!! And great value!!

1 year ago

Reply from American Home Shield

Hi Ron, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa Porter

Im still waiting for my washer repair!!!!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Teresa, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

check_circle

Verified Customer

star star star star star

Jay Roberts Irmo, SC

When I first logged on to the site to see about getting some repairs the website was very user friendly and for the questions I needed help with or wasn't sure if I was easily able to reach someone who was very informative and quick to help resolve my issues. I'm very grateful this company was recommended to me.

1 year ago

Reply from American Home Shield

Hi Jay, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Karen Lewis Hendersonville, TN

Excellent timely response. Technicians come when scheduled and resolve the problem. If it can't be resolved due to the need to order parts, they communicated with about the status of the parts order and when they will return. Very pleased with the quality of the work, and the communication.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Elizabeth Williams Sodus, NY

I can't say enough about American Home shield!! They are more than excellent they stand by their word!! And that's extremely excellent in a rip off world we live in today!! I love American Home shield! They're really there when you need them the most and they don't ask a bunch of nonsense questions trying to get out of their agreement!!

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Lisa R Jordan Chicago, IL

Since my husband passed in April of this year. I knew that I would need someone to come help with all the manly things he took care of. Glad my friend referred me to you all. They came and fixed my furnace, and explained to me what they were doing. I am totally satisfied

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Joe Marcelino Sparks, NV

They sent the repair man out, and he told you that the Microway had to be replaced and with in two days I was sent 6 units pictures to chose from. I picked one and the rerviceman put in the house and grabed the old one and took it with him.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Leah Davis Lone Oak, TX

We have had to call American Home Shield several times this year for various reasons. Every single time, they have answered quickly and started the process of repairing various items in a timely manner. We have been very pleased with all of the companies they have sent out.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Comonek Cibolo, TX

The initial setup call I was on hold for 20 minutes and when a representative answered and said it would take a month for anyone to come to my home. She placed me on hold and the call disconnected. I did not receive a call back so I called back and waited a second time to speak with someone. The second representative was great and schedule me for the next week. The contractor identified my issue, ordered the parts, and returned to repair my refrigerator.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Arrash Pirasteh Plano, TX

They never stand behind their work. Calling and speaking to the reps is very difficult as they are limited in what they can do. I have asked and demanded that I speak to a supervisor but it's nearly impossible. 3 days in a row I was promised to get a call back which never came. On my 4th call, which puts me over 2 hours of talking to you, someone finally transferred me to a supervisor who helped me. The main issue is that you should have some common sense on unresolved matters. If it's a couple days out of warranty, then there should be a way for them to make exceptions. Also, I found that on this particular incident, they claimed there is only one company in that area. My rental is in a large suburban city. Why is it they only have one garage contractor? I didn't want the same people who messed up before to come back out but I didn't have a choice.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Tenissia Evans Lacombe, LA

Processes are changing to make things better for AHS and customers but the communication in the notes are not updated so all reps are able to see last interaction. Customers should not have to repeat information that the last rep provided. I was told different things from different reps. Where a rep told me that I was wrong about a process that another rep told me was the correct process. Through her research she repeated to me the same thing I told her. There has to be a better way to record notes on a workorder. The confusion between reps on the workorder process would be the reason I change companies. I would rather a smooth process of when the contractor sends report back to AHS, AHS contacts (via phone or email) customer within 24-48 hrs no matter the department. This gives the customer a feeling the AHS is attending to the customers needs and not blowing me off. I have been calling AHS for a week and a half to get an update on my dishwasher workorder, getting the run around calling the contractor and AHS. Everyone is pointing the finger at each other but no one is taking responsibility for their part. This really needs to change. And I have asked for over 3 yes to change my name from Scott to Evans and I still get calls from AHS and contractors calling me Mrs. Scott.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

American Home Shield Reviews