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Michael Black

The ease of service request on the web is very easy to use and the contractor assignment is quick as well. The only reason I didn't give them a 5 star is because they send out solicitation emails on maintenance specials like dryer duct cleaning. AHS assigns this contractor, but in one instance I had a problem because of the contractor and they had no record of it since it was not a service request. Even though they chose / assigned the contractor to me they felt exempt of all responsibility.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Ronald Lee Brown

I have been satisfied with the service from American Home Shield. The only issue I have had is the increase in my premium. I have received a few offers from other companies at a much cheaper premium with the same or better coverage. However, since I have been with AHS for 13 years, I decided to continue my coverage. I will continue to research other companies in the event my premium continues to increase.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Joe Wiley Duncanville, TX

They were professional in their information and performance. Thoughtful in getting top quality equipment and supplies. They were on time and considerate of our home. When they completed their work, they asked if we had questions.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Shaeda Moghaddam Reseda, CA

I was very pleased with my first experience with American Home Shield. Our dishwasher was broken, so I filed a claim. Within a few days, an appliance repair person came out and fixed the problem. My second interaction with American Home Shield has been a nightmare! Two weeks ago, we woke up to water spraying everywhere in our garage. I filed a claim, but they couldn't send anyone out until Monday. We turned the water off to our house to temporarily deal with the problem. The first plumber came out and said the water pressure was too high. A second plumber came out on Friday and identified three problems with the plumbing associated with the water heater (recirculation pump, pressure valve was leaking, and the expansion tank). We had to wait for approval to get the recirculation pump replaced. Now we are waiting for the part to be ordered. We still don't have a date for when this will be repaired and that is very frustrating.

2 years ago

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Verified Customer

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Sherry Jones West Palm Beach, FL

On June 16 you sent a plumber re: leak in shower master bath.He agreed there was a leak and told me I had to tear out the shower wall and drywall so he could get to the pipes. I did that on June 20. Called them back to inform them of that. He returned a couple days later and said the valve (sor some part..I don't know was so old. He did try.. he didn't have one and Home depot didnt. so he said he would keep trying and whole thing might have to be replaced. I said Just fix it..because my guest shower can't be used due to I have ordered a new door and it is not here. So this was mid week around the 22nd.I did not hear anything that week, i called and texted and finally they said they would check with him to see what was going on. On july 5 they texted he was on his way. He replaced , I believe , a value. Then I called you to see if you could replace the drywall and put back in the shower wall.. She said that she would call me back. That was three days ago.I still don't have shower in my house since the new door in other room not here yet.Just tell me something..anything..so I can move forward.Thank you.Sherry Jones

2 years ago

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Verified Customer

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Sandra Fitch Fort Worth, TX

AHS advertised AC tune-up coverage for Platinum members. There was no clear time frame or instructions on how to request this service on-lime besides the only request service option available . When I called to make an appointment with the assigned service contractor for the AC tuneup, they didn't reject my request at the time of the booking because it's not available during this time. Instead, when I was told that's not covered after the service rep arrived at my home. I wasted the whole day waiting and they took my $75 without performing any work at all. This is unfair and unacceptable practice.

2 years ago

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Verified Customer

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Angelica Finley Mobile, AL

So far AHS has been helping me with my issues with my appliences. They have also helped with by directly contacting the company's who haven't responded to my calls. AHS makes me feel like I'm someone special and their my personal assistant. Thank you AHS and team!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Angelica, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Katie Dinkel Topeka, KS

We have been pleased with our home warranty and it's financial benefits in the first first months of home ownership. We were especially grateful for their assistance when an issue was not resolved and they assisted with the recall and getting the contractors back out to our home.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Richard Beck Alexandria, LA

They were easy to reach for service. They processed the request efficiently. They assigned a contractor quickly. The contractor showed up on time and fixed the problem. Not the first time my interaction with AHS has gone this smoothly.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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William Perez Republic, MO

Reason why I rate them five stars it's because the three different technicians that came to my house for maintenance to my furnace and my evac and the technician that came and repair my AC unit, were professionals and, polite.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sherry Peterson Snellville, GA

I have called about several appliances and the garage and air conditioning. With my membership I always get someone who can help and the cost is reasonable. They have replaced several items at no additional cost to me. Service in a timely manner

2 years ago

Reply from American Home Shield

Hi Sherry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Andrew Saari Fishers, IN

I have multiple service calls and they do what they say. Technicians come out to the house. They send a repair company out to the house. If they can fix it, they make the repair. If the appliance is too badly damaged, they give you a new one of comparable type

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Marie Las Vegas, NV

My older oversized built-in Kitchenaid refrigerator broke. They had a little difficulty finding a contractor who worked on them but AHS kept at it until my fridge was fixed. I do wish their customer service people spoke better English. I had a hard time understanding some of them.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Linda burrows Modesto, CA

The air conditioner guy that came out was quick knowledgeable and fix the problem. I've been very disappointed with home shield a few times there excuse for not fixing some thing as always how it's not up to the current standards

2 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Mike Holland Hampton, VA

Having American Home Shield definitely gives you piece of mind as a homeowner. Especially as time goes on and your appliances and HVAC gets older and have a higher likelihood of having issues. My experience so far has been positive when I've had to have things looked at and fixed around the house.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Rick Perry Stafford, VA

Excellent support overall. Very disappointed that my payment doubled the past 6 months and I've contacted AHS numerous times and was promised it would be addressed. I'm still waiting and my account is still be deducted! HELP!!!

2 years ago

Reply from American Home Shield

Hi Rick, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Lydia Lopez Tustin, CA

AHS were there when I need service for my dryer. It just took a day after for my dryer serviced after I made an appointment on line. The service company that came really empresses me as my dryer now is drying my clothes, etc. plus sounds quiet.

2 years ago

Reply from American Home Shield

Hi Lydia, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Barbara Coffey Independence, KY

This is my second home warranty and AHS is by far the superior company. My old home warranty took almost 2 months to get my problem resolved. It was during cov19 but I kept getting the run around with a different excuse every time. AHS is by far the company I want in my corner. Thank you.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sue Stockton, CA

There has only been 2 times where the appliance that needed fixing took 2 weeks due to ordering of parts (washing machine and the refridgerator) but over all we love AHS. They send people in a timely manner. The technicians are very nice

2 years ago

Reply from American Home Shield

Hi Sue, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Stephen Perry Spring, TX

It is very difficult to understand the person, which is frustrating when you need assistance. I have had an AHS policy on my residence for over 25 years and when i resently purchased 2 rental properties, I selected AHS believing i was getring the xoverage needed. That was an enormous mistake. The rental property policy is very limited and restrictive and should be made to be as comprehensive as my primary policy. The approvals for issues are not consistent and make no sense.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Liz Griswold Murrells Inlet, SC

I waited 4 months for my refrigerator repair which is difficult because it is a high end unit and the contractor was not familiar with it. I love AHS but will not rely on it for my refrigerator repair again because the contractors who can repair it won't accept your trade fee. But in every other instance I have loved the convenience and professionalism of the service providers.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Ricki deGravelles Baton Rouge, LA

I have had some service companies come out that seemed knowledgeable and competent. But I do not have confidence that AHS is vetting the service companies very well. I had one company assigned to fix our HVAC, and it dragged out for MONTHS and MONTHS. That company not only did NOT actually fix the problem, but they made multiple mistakes that would have caused a lot of damage if another company hadn't found and fixed them. In the end it just cost us money and no actual resolution. And when I did try to locate a contact for AHS to register my concern about this company, I could not find any place to do so!!! So while I have had some problems resolved with a satisfactory (and even good) level of service, now I fear who may show up at my door if I file a claim.

2 years ago

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Verified Customer

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Ft Santa Fe, NM

It has taken 3 calls to get someone dispatched for a dishwasher repair. The first 2 calls resulted in customer service closing service orders when there was no contractor available. The third call resulted in an AHS open order for oven and dishwasher, as I requested.however, the contractor was only aware of the request for dishwasher repair. I understand the difficulty of getting contctors at this time. However, it is not ok for me to have to keep calling AHS to open a service order bc customer service hadn't followed through. I felt badly for the 3rd rep, she did her best and did get at least the 1 dispatch cared for. AHS did dispatch a plumber recently, with no problems. I would like to have a phone number or email to contact AHS if an issue is not resolved. The only recourse is customer service line. The account information on my login page is not current, so I cannot rely on that. I think AHSis having understandable issues in this current environment finding contractors and parts. Please do a better job of training customer service to follow through, or hire appropriate snagging if demand has increased.

2 years ago

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Verified Customer

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Dave Gig Harbor, WA

3 Sundays ago my well stopped working at 6:30 am. I called AHS and went through the phone menu. Within 3-4 minutes I had a work order number and name of the company scheduled to fix it on Monday. I called their emergency number. I got a call back and he arrived at 8:45. He fixed it by replacing the motor box and it was fixed by 9:45. Perfect

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Barbara Farrell Colorado Springs, CO

Had my microwave go out, one call to American Home Shield, a technician was assigned who came out advised needed new one. Was sent an email with my choices, I made choice and I had the new one installed in just over a week. Great service by very nice people!

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Leon Bordenave Gadsden, AL

AHS definetly performs as advertised. When a covered item malfuctioned it was promptly repaired or in some cases replaced. In my two recent heat pump issues the system was repaired with four hours of placing a service order online. Choosing AHS fifteen years ago was one of the best decisions I ever made

2 years ago

Reply from American Home Shield

Hi Leon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Shannon Merrillville, IN

Wonderful experience so far. The companies they chose are great and have done really good work on my home. They've given me good advice during repairs and all were knowledgeable about the questions I had during my repair service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Michael Henry Ross New Braunfels, TX

I consider American Home Shield to be a superb company that does consider customer service a priority. The only reason it did not receive 5-stars is because they have raised rates over time. The contract does state they do not have to notify you of a rate increase - that, to me is not a 5-star company. Otherwise, very easy to work with and definitely pays attention when I need something.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Laura Carpenter Florissant, MO

I appreciate the way they were able to get a technician out quickly to repair my AC when it stopped working. However I was disappointed in the preseason furnace check, because the technician basically came in and turned it on and said yes it's working. He recommended a cleaning of the system but that was an additional charge. I feel like that maintenance should be included in the fee paid for the preseason check up.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Nicholas LeClair Algonquin, IL

I have had multiple emergency issues that the representative I would speak with would refuse to escalate to an emergency. Representatives also refuse to let me speak to a supervisor or manager. One issue mid winter nicor locked my gas due to gas line leaks was out of house for 2 weeks waiting for resolved issue due to non escalated work order. I have 4 kids. Issue number 2 furnace went out in middle of winter and took multiple weeks to get work order resolved, again 4 kids middle of winter no heat. 3rd eater leak into basement and because I can control leak based on shutting my whole house water off its not considered a emergency. But again 4 kids and cannot stay in house for what was a week with no water. All 3 things are considered to be an emergency for households. But representative took my deposit but would not escalate or let me speak to a manager.

2 years ago

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Samia Bolling Philadelphia, PA

Because I had an issue with a shoddy contractor and I let AHS know that my state has received multiple complaints, and BBB filings against this company, yet they still use them. It's happened more than once as well with a plumbing company, where my spouse and I just canceled the service call and just paid hundreds of dollars out of pocket for the issue to be fixed. And they used an inexperienced contractor to install my hot water heater and the contractor did not shut off the gas line, so we had to call our local utility company to pay out of pocket, yet again and yet they sent the same person from the same company again. Bad business, your company needs to research the contractors/companies that you use. When I voiced my dissatisfaction, I was told the contracted cannot be changed.

2 years ago

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Verified Customer

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Sandra Cole

The customer service is not what it used to be they need to bring it back to the United States. Do to the customer service do not speak English wells and they do not understand what you really need. AND when they ask you your name they don't not say Mr or Mrs they fell like it ok to call you bay your frist name. I have worked in call center before and if someone ask you to transfer to someone else you had to .I ask to be transfer to someone that was in the state they did not so I call back and got someone that I could understand to find out what was going on with my wash. And it was been replaced. But customer service was saying that you were going to cash app me. And stead it was going to be replaced

2 years ago

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Verified Customer

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Hollie Jones Colorado Springs, CO

I've been with AHS Now for about closely going on 10 years, and At First they showed too be an Very Promising Home Warranty Company, then as Time went by The Co-Pay started getting bigger Also the Monthly Payments as Well, Then Everything Went Too You Know What, It was Hard too get Contractor within 72 hrs or they didn't call You, You have to call them and It's still this way, 1.Example is that I had My Hot Water Heater Broke and the Contractor Charged Me $600.00 for some pipe work that He said that He Didn't Like and That's BULL because it was the same Pipe work that He put In, But A Different Style Of Way, And Too Top It Off I Just Had My Hot Water Heater Changed 8 Year's Ago, Now tell Me that Ain't Nothing, AHS was At least Supposed To Protect Me From CRIMINAL, When My Contract is Up In November, That's It For AHS!

2 years ago

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Verified Customer

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Gary Souris Hollywood, MD

We've always received great service from AHS! We purchased a new home & it came with an annual service with another home warranty company. We used it once for a stopped up drain and had very poor service as it took over a week for a plumber to clear it.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Shannon Callahan Lexington, KY

American Home Shield was recommended by my realtor. I am so glad she did! We've had great experiences with the contractors AHS has connected us with and when our refrigerator died, the replacement process was quick and flexible to our needs. So grateful for AHS!

2 years ago

Reply from American Home Shield

Hi Shannon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Joy Thompson Middleburg, FL

I love American Home Shield ... the flexible plans available puts home warranty in everyone budget, the home maintenance calendar educates and informs the first time homeowners, and speedily services department makes repairs a non-factor!!!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Heidi Hartjen Reyes Safford, AZ

AHS has handled several claims for me quite satisfactorily. They are typically fair and quick. The only thing they might improve on is the speed in which the handle some of their AC claims. It's really hot here in AZ and really difficult to wait several days for an authorization for an AC REPAIR

2 years ago

Reply from American Home Shield

Hi Heidi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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G chambers Naples, FL

American Hope Shield is the best! I got almost immediate service for my failing refrigerator snd air conditioner. Now both are working great. They are a friendly company snd obviously have the best companies to take care of your needs.

2 years ago

Reply from American Home Shield

Hi G,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Mary H Perteghella Prescott Valley, AZ

I am very happy with AHS. I had a very bad experience with the last plumber(AMPM Plumbing) which they took care of immediately. It took me this long to get past my anger to give my true feelings about ahs. Really very happy with them.

2 years ago

Reply from American Home Shield

Hi Mary, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Pamela Avery Newark, DE

I have had several issues with my home in the last two years (my home is getting older). What I like most about AHS is the quality companies that have come to my home to make repairs. They can usually identify the issue and fix it.

2 years ago

Reply from American Home Shield

Hi Pamela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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LaVonne Good Berryton, KS

for simple repairs they have done good job but I cannot get then to repair my jet tub they hired s plumber who told them it was the pump then they sent an electrician who told it was the pump now they want someone who works on jet rubsnto look at it but they have to be qualified and licensed. They dont have anyone in their list of contractors and they had me find one but wont take an invoice e mailed to them. They want to speak with him kn phone and he says he wont waste his time because he has dealt with warranty companies before and they just give him the run around so he refuses to call them but happy to send invoice with diagnosis ( the pump needs replaced ) but they wont accept that. It has been 3 months. They also replaced my furnace but wouldn't pay for " modifications" so my portion of the bill was equal to theirs plus I had a service call.

2 years ago

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Deborah Brinkley Dover, DE

We choose to get a new washer because we had been without a washer for weeks and then we found out that the wrong part was ordered which made us have to wait longer and we really needed our washer. The workers were very polite and apologetic. We also had to wait for our dishwasher parts as long but we were able to maneuver around the dishwasher. Again the workers were apologetic. My appointment for service was between 1 and 4. They got there at 7;00 pm. I had waited all day for them to come! I got no call telling me there would be a delay until the technician called to tell me he was 25 minutes away! I was a little upset but I am grateful to have my dishwasher repaired but not happy about buying a new washer. I have been with American Home Shield for awhile and have used it very little. I really am not happy this time.

2 years ago

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Shirlee Anne Shirley San Bernardino, CA

It takes so long to get someone on the phone, The companies you are referred to are not always customer service friendly and the wait time for the issue has been up to a week. Imagine being without heat for a week or with out air conditioning for a week! There is no consistency in the company referred so ( should have kept the card) the great service I received from a particular company.... I did not get from the next one. I asked for the same company that came out the last time, and the Home Shield call center person said they have no way of seeing who was sent out to my home previously. Very frustrating on both issues

2 years ago

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Victoria Parker Stevensville, MT

I used AHS at my old address in Billings and 2 experiences were phenomenal. The contractors were fantastic and the process was easy. The 3rd experience was terrible. The locksmith didn't want to come out and said he no longer worked w/AHS b/c he wasn't getting paid. Working with online support took forever and in the end, after promising the locksmith would come out, he never did. So I had to deal with online support again to get a refund and they could barely understand me. I also got AHS for my new home in Stevensville and the experience while being here has been terrible. I did three service requests. One was fulfilled promptly and to my satisfaction but the other two have been cancelled(?) and I still haven't received a refund. And one of those requests shouldn't have been cancelled. Turns out the contractor they assigned for the boiler wasn't even licensed to do that kind of work here so I'm happy I cancelled that request. But so far, I am thinking about looking into a different home warranty program. Customer service is difficult to understand, communicate with, and it takes forever to get to a result.

2 years ago

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Verified Customer

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Sally Bruggman Folsom, CA

I have an issue with a denial on my claim and and it was wonderful that I had elevated the issue and it was addressed so quickly and so thoroughly I was beyond my thoughts of how much better any company could get than they performed and I was so amazed.

2 years ago

Reply from American Home Shield

Hi Sally, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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James Lazarz Tyler, TX

The service was excellent. ordering the service was good. My request I asked 2x by phone about my order status, I was hung up and no answer given. I rate the phone service very poor. Matter of fact they said my order was complete and I was still asking questions

2 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 22nd, 2022

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Brian Dennett Ooltewah, TN

Using my home warranty was so simple! I scheduled an appointment for my a/c system that was not cooling, a local technician came and evaluated it, parts were ordered and several days later installed, saving me a lot of money. Great job, so glad I have this peace of mind!

2 years ago

Reply from American Home Shield

Hi Brian, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 22nd, 2022

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Laura Phillips Pacific, MO

Easy to file a claim, it was the first day that they assigned someone to my claim. They did an assessment over the phone. Ordered the parts, called to set up a time. The service man was great, very nice , cleaned up afterwards and all fixed. Very happy

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Guy Scotten

Easy of submitting a claim and quick response

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Guy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 22nd, 2022

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Marion C Turner Centerville, GA

It was easy to go online to report a problem with my A/C unit at night. I had a contractor contact me by email within about 15 minutes. I called the contractor at the supplied number and had an appointment fo 3 days later becaus i reported the problem on Thursday night and the appointment was the following Monday.

2 years ago

Reply from American Home Shield

Hi Marion, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 22nd, 2022

American Home Shield Reviews