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Verified Customer

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Brenda Reddick Ludowici, GA

I have been with American Home Shield for 3 years now, and have only used the warranty about 3 times; however, they are very expedient in processing service requests and assigning service providers. However, I think the annual contract price is a little steep. I have compared American Home Shield's price to other warranty company prices and the other companies provided the same or almost the same services, but the cost is much cheaper. I believe that when they are increasing warranty cost, they should only do it for new customers, not for existing customers. Despite that, I will still remain with American Home Shield, because they do come through.

3 years ago

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Verified Customer

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Eric Wilson Sharon, PA

I have mostly had good experiences using my home warranty. It depends on who is available in the area to fix a particular issue, but the the home warranty people took my feedback to heart and now always send my preferred repair company whenever I have an issue. I have had repairs on my refrigerator, oven, and built-in microwave/speed oven -- most of which are over 10 years old, so some issues are expected. I'm not sure what the actual cost of the repairs would have been without the warranty, so I'm not sure whether I am actually getting a good value, but it's nice not to have to worry about a major appliance needing to be replaced unexpectedly.

3 years ago

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Verified Customer

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Karen Brock Mount Pocono, PA

They are always here when I need them. My stove needed a part that was no longer available & my stove was replaced. I had multiples to choose from or I would've been reimbursed if I purchased one on my own. Every year I save more money than my premium costs me. My husband is not a handy person, this gives great "peace of mind" knowing that my house is protected & I won't have hundreds or thousands of dollars in repair costs. I've been a customer for approximately 16 years & wouldn't be without American Home Shield.

3 years ago

Reply from American Home Shield

Hi Karen,
thank you so much for taking the time to provide feedback about the stove replacement that AHS completed. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Jose Arizpe San Antonio, TX

Great Coverage....Soon after I submitted my online service request to American Home Shield I received a contact from Appliance 911. I was able to schedule an appointment for the following day. The company who was assigned to us was professional, quick and completed the job outstandingly. Excellent service & excellent customer service. Owner was courteous and professional.

3 years ago

Reply from American Home Shield

Hi Jose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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daryle anderson Norfolk, VA

Called them twice about washing machine, once for the a/c unit, once for the refrigerator, once for the garbage disposal and sink, and once for leaking bathroom faucets and in each case service was prompt, the service personnel were courteous (even advised on how to prevent the problem again, what the best products were and what they themselves preferred. Found 14 dollars in my washer and instead of pocketing it returned it to me.) Customer service is as expected for a company that says they're the best. st

3 years ago

Reply from American Home Shield

Hi Daryle,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Judy kaye Schwer Las Vegas, NV

I have used AMERICAN SHIELD two times after buying a townhouse. My rating depends on individual technicians that come to assess the problem. The first technician repaired the refrigerator no problem. The second technician was called for a garbage disposal. The blades were making a horrific noise and he saw some white paint on the black rubber insert and immediately said that there was paint in the garbage disposal that was keeping it from working and wasn’t covered. I had someone else come out and look at it and they actually took the garbage disposal out and it was all rusted on the inside… No paint. The first technician didn’t bother to unhook it or look inside.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Rebecca Hyattsville, MD

We've had AHS for most of the past 25 years. Their service has fluctuated during that time but lately has been excellent. It used to be a struggle sometimes to get a contractor to complete a project successfully and AHS was not much help, but lately they've been right on top of it. When one contractor flaked out on us, they promptly replaced them with another one that completed the job quickly.Most of their contractors lately have been excellent.

3 years ago

Reply from American Home Shield

Hi Rebecca,
Your patronage over the past 25 years is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Karyn Lilburn, GA

They have been very helpful for me. I have had American Home Shield every since I bought my house. When my stove stopped working around Thanksgiving, they refunded my money since it couldn’t be fixed. My refrigerator was failing recently and the technician knew exactly what was wrong. They replaced my heating system, fixed plumbing issues and more.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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Verified Customer

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Cathy Cleveland, OH

Availability and always ready to provide service. Wide range of coverage options and levels of service. Replace or repair broken or defective items add work hard to get the repair done right the first time. Have been with AHS for years now and would recommend them to family, friends and anyone who wants to save money on repairs. AHS is a 10 STAR rated company.

3 years ago

Reply from American Home Shield

Hi Cathy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Derek Quinn Roanoke, TX

The technician sent by AHS was able to quickly diagnose the exact problem with the HVAC system as the blower motor. Because they did not have the part in stock, they could not commit how quickly they could complete the repair but they had the unit overnighted from the manufacturer and completed the repair the next day. Kudos to AHS for providing a much needed service-repair as quickly as possible and not make unnecessary repairs. Just received the renewal notice with AHS and this experience has made that decision to renew easy.

3 years ago

Reply from American Home Shield

Hi Derek,
Your feedback regarding your recent experience to have the HVAC system repaired is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Autumn Lewiston, ID

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Autumn. Thank you so much for taking time to let us know about your service experience. We are so happy to know how pleased you are with your warranty coverage. We understand how important it is that we provide service our members can count on when needed. Thank you for choosing American Home Shield.

Dec. 20th, 2021

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Verified Customer

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Frances Watd Burney, CA

I needed a repair and they acted on getting it fixed within days. They referred me to the purchase department and within a day or two they found me a replacement for my oven and hopefully within the same month of break down my new oven will be delivered. The only thing I might fault is it takes at least 21 days to get your reimbursement check. Some insurance co. Deposit it in your Bank account.

3 years ago

Reply from American Home Shield

Good afternoon Frances,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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James

I love my AHS policy. The only thing that keeps AHS from being perfect is that the process of getting a repair done usually follows a particular pattern: the service person comes out and diagnoses the problem, then says they will check in with AHS before they will schedule the repair or order the part or whatever. Then there will be like a week, sometimes two, sometimes three, when nothing happens. Eventually, I will get a note from AHS asking me to review the service I received, usually before the repair has been completed. Then I will call AHS to get an update on the repair, and find out that some technicality kept the repair from being completed. A little back and forth with AHS will ensue, and then I will receive a call from the service company and the repair will be scheduled and completed. This is literally the same process I have gone through with AHS on nearly every repair for 20 years. I'm usually very happy with the service when it's all done, and I'm always grateful that I have an AHS policy. Nowadays, I just remind myself that it's going to be a process before I engage with AHS on a repair, and that helps me to be patient.

3 years ago

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Verified Customer

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Mike

In general I have had no problems with AHS. I understand that they tend to use lower 'quality' providers since they are the ones likely to be willing to accept lower reimbrsements, but I have had only a few instances where I did not want to use their provider or did not like them. I recently found a provider that wanted to charge me more for a job than a second-opinion I obtained, and I went with the second opinion. But, to their credit, AHS did pay me what they would have given their provider for the job. Basically they only pay about $500 for under slab access and they paid me that and I used my own contractor. I've been with AHS for 18 years and have overall been satisfied, as well as saved money.

3 years ago

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Verified Customer

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Shelby

I've only been a member a month when my nozzle behind my washer started leaking water and first scheduled an appointment with someone who repairs washers. I called those people directly and they told me I needed a plumber. I called American Home Shield and they quickly got me an appointment with a plumber instead. There was no waiting, no complications and my faucet was repaired that very same day. I highly recommend American Home Shield for home warranty.

3 years ago

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Verified Customer

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John Peshniak

I went with AHS after doing research. I had to use them recently and I was more than happy on how easy it was to get a technician out. You pay your deductible on line and give you'd issue. A tech called me back the next morning at 07:00. Any doubts were erased immediately. From start to finish I'll be honest I was waiting for hiccup but there was none. I'm not saying I can't wait for another issue but I know what to expect

3 years ago

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Verified Customer

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Debbie Travis

The first contractor they sent out diagnosed my ac wrong, I had my insurance company come out & they diagnosed it correctly. I called Am Home Shield & told them. They sent another contractor out & they diagnosed it correctly. They installed a new ac & furnace. The new contractors were very professional, knowledgeable & friendly. The first contractor was not very knowledgeable or professional.

4 years ago

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Verified Customer

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Michele A Wagoner San Juan Capistrano, CA

THIS COMPANY IS THE VERY BEST. They work with reliable and honest repair people! I've had service techs come to take care of the problem soon after I reported it. I've had coverage with 2 other companies over the last 20 years. Long story short, there was total frustration and much stress whenever something broke in one of my homes. If you needed an air conditioner repaired quickly you were out of luck. They would stall and make you wait. Until you couldn't wait any longer and hired someone. Or telling you stories like someone tampered with it. Ugh!

4 years ago

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Verified Customer

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Susie Coley Hialeah, FL

This is a very good reparable company.love I the service and the work that they give.This company is a company of their word. I plan on keeping us company. I speak highly of this company to other friends and family members.This company stay behind their name and get the job done.Fast and Efficient, Trustworthy, affordable fees.Very patient with the customers. Have very good interest were the companies that they work with and deal with

4 years ago

Reply from American Home Shield

Hi Susie, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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John Doe Beaverton, OR

Excellent. We have been with American Home shield for over 10 years, and they have made multiple repairs. They never bait and switch, or find a way to deny valid claims with fine print or pre-existing conditions...they simply deliver. American home shield has saved us a ton of money on repairs. We cannot imagine owning a home WITHOUT having American Home shield, and our home is barely over 10 years old. Ps we tried 2 major warranty companies prior to AHS, and they were awful, even though highly ranked. AHS is the best of the best! Thank you American Home Shield!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hello John, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Anonomous

Overall they cover the basics but their companies may not be as quick in finalizing the fix as a homeowner would like. I literally had a AC issue with prior issues of slow leak of refrigerant that caused issues. The truck shows up after 3 to 4 days of scheduling time with no refrigerant to refill the AC with. They we waited another 3 to 4 days for them to return. Overall, we were about 3 weeks without AC during the summer months. It just seemed not appropriate and finally got tired of paying for the refrigerant cost when they could not find the leak and at our cost replaced the AC. Not real happy about how it all was handled and their policy of only providing 10 pounds of refrigerant where we paid the rest and the situation kept happening. Because it was now working they provided no support on the replacement.

4 years ago

Reply from American Home Shield

Hi,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Reginald B Turner

I have be a member for 18yrs now and I love the service wouid not trade it for nothing world. My refrigerator went out and that was about 30 years old after they came on and said that they couldn't fix it they gave me a voucher for $1,600 to home Depot and now my air conditioner went out and it's pretty old to so we are going to see what they're going to do I'm pretty sure they're going to replace it with a new one and can you pay the $75 deductible and that was it I'm already paid the $75 deductible for the air conditioner and I'll be out on the 20th of July so we'll see.

4 years ago

Reply from American Home Shield

Hi Reginald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 24th, 2020

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Verified Customer

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Greg & Jill Upchurch Pinson, AL

Professional, Friendly, Courteous. Excellent customer service. We have been with AHS for several years and wouldn't think of NOT having them as a provider. We were even notified by the contracted service agent that they were able to service our A/C earlier than our scheduled appointment! AHS has always provided high quality professionals for any issues we've had. Thank you AHS!

4 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Tony & Rose Hellertown, PA

We have checks and balances ......no one is perfect in this life......they do what is required of them.....and then some......we have been very lucky to have them ........we appreciate it when they tell you your appliance has had it..........and fixed those that are still viable......so yes 5 stars .....if you have any problem they will try to make it right ....that's just our experience with the individuals sent to us......

4 years ago

Reply from American Home Shield

Hi Tony & Rose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Palmira Pacheco San Antonio, TX

The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maintaintence company had come the day before, we call them Back and they found an other problem. We had them fix it and it worked well again. When it was time to purchase a new unit, we did nit call Home Shield, we had our Maintence Co. do the work.

4 years ago

Reply from American Home Shield

Hi Pamira,
Thank you for providing us with insight on your experience to have the air conditioner repaired.

Jun. 7th, 2020

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Verified Customer

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Jody S - From Iowa

We've had them for 4 years, the few times we've had to call them for help, they were very friendly on the phone, told us who would be calling for a service call and when they would be calling us to coonfirm. Both service calls were handled by companies that have good local reputations, so I was glad to see that. One of the calls turned into a total water heater replacement. The new unit was installed 2 days later, with a small out of pocket expense. I am very satisfied with American Home Shield.

4 years ago

Reply from American Home Shield

Good afternoon Jody,
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Tracy Rinehimer

I was so skeptical about buying a home warranty but after talking with them- and asking tons of questions - I purchased a plan. We have not been let done for 1 second! Immediate response to our service calls and even faster response time from the contractors! All our needs were met way over our expectations and we would recommend AHS to all our friends and family!

4 years ago

Reply from American Home Shield

Good afternoon Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Kay Scheidegger

I have used AHS for a year now. In that time, we have had plumbing and electrical issues resolved quickly and efficiently. When our 21-year-old refrigerator compressor was dying, we received a NEW refrigerator. Granted, that took a few weeks, but that was an issue with Sears, not with AHS. I happily renewed for another year, because it's peace of mind for us seniors in older homes!

4 years ago

Reply from American Home Shield

Good morning,
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!

May. 18th, 2020

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Verified Customer

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Will

The repairman was great! He was on time and practiced social distancing in our home. He was very kind and repaired what was needed repairing. The only issues I had with the entire situation was the initial contact with AHS office. I was placed on hold once for a long time and I eventually hung up the call. The next morning I was able to get through to an operator relatively easy.

4 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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BRYAN SCOTT Tucson, AZ

reliable, professional! I was very surprised that AHS was more concerned about my repair than I understood the issued was. I did not understand how serious my leaking water heater really was. I viewed my problem as a level 4 but AHS rightly understood I really has a level 10 emergency repair. AHS had the water heater replaced in less than 24 hrs.

4 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Johnny Wise Jr.

American Home shield always delivers in a timely manner. The techs that were sent to my home in the past has always been very professional. After identifying the problem or problems, the issue is always explained throughly to me. Lastly, once the work is complete, the technician always share best practices in order to take care of the repaired equipment. Thanks

4 years ago

Reply from American Home Shield

Hi Johnny,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Dominique Maddux-Jackson

I think the service was great and they were really quick and helpful. The only downside was I have a tankless water heater. The first company that was dispatched to help, does not work on tankless water heaters. So, I then had to wait until a second company was able to come out, so us not being able to stay in our home was extended by a day or two. I think that if having a tankless water heater makes a difference, customer service reps should ask that before determining what company to reach out to for the client. That way everyone is saved some time. The customers, like myself, may not know that this make a difference and that not everyone works on tankless water hearters. Otherwise, everything was great and every one was super friendly and helpful!

4 years ago

Reply from American Home Shield

Hi Dominique,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Mar. 23rd, 2020

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Verified Customer

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Ms. Barr

Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.

4 years ago

Reply from American Home Shield

Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Michael Weaver

My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Edgar

2 weeks ago

Reply from American Home Shield

Hi Edgar, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Gail Jackson

Do I have to give them a star?? HATE these guys - customer service has gone to hell. In the last 25 years there, service has gotten so bad. 1 - Give your service call to contractors that DON'T call you. Had to use someone else 2 - Give you a quote for pay out and lie. Went from $2,000 to $980 3 - Pay the upfront service call of $100 yet it seems they don't cover the cost of the service call. I pay monthly fees plus the service call and I'm still having to pay extra. 4 - Your customer service reps who answer the phone are reading from a script. Do not listen to the problem.

1 month ago

Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Matthew Lewis

Well, it has been 32 days, 5 visits, and 3 motors and my AC still isn't fixed. There's also now a giant 3x3' hole where my ceiling fell in due to the AC drip pan for the upstairs unit overfilling. AHS won't cover that as it is "secondary damage" despite the fact it was caused by the upstairs unit struggling to keep up with no downstairs unit for a month now in 90-degree weather. They also charged me a second service charge to have the tech look at the hole in the ceiling. Then told me it was not covered. After reporting them to the BBB they decided to refund the charge they conned me into as compensation. All bait and switch and they can translate the contract however they see fit. The technician ordered the wrong motor twice, and the one time he got the right one, he ran the ground wire on top of the unit and screwed it into painted metal so it fried the system. I'm lucky the house didn't catch fire. Meanwhile, AHS has been denying any wrongdoing, claiming the repair is on track to the BBB. Do not trust this company, they will not support you. Oh, and three different AHS employees told me the hole was covered. Fourth said it wasn't but they would review calls and if I was told it is covered, they would cover it. The escalation person admitted that I was misinformed on all four phone calls and they would not be doing anything for me. Rather, I was informed they would be disciplining the four employees. I wasn't trying to get someone written up. I just want the service I paid for to actually get done.

2 months ago

Reply from American Home Shield

Dear Matthew, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Kris Evanoff

I carried a warranty with AHS for 10 years because I owned homes with aging AC systems. I’m 99% certain that I never made a claim that required more than my deductible to fix. My AC went out 9 days ago and it is July in Kansas which means the humidity is basically the same as the outside temperature. I have called several times each day and they are still unable to give me a timeline of when it will be fixed. The temperature is an actual health risk right now, so I’ve had to vacate my home and the humidity is murdering my hardwood floors and home office equipment. They won’t even let you talk to a supervisor when you ask. Just put you on hold for three minutes and then tell you the supervisors are too busy. You’re better off saving the monthly premium and handling your own equipment repairs

2 months ago

Reply from American Home Shield

Hi Kris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Russell Decker

Garage Door opener broke (the springs). They are covered per the contract. Been over 30 days and NOT a single contractor with in 100 miles wants to work with AHS so they are forcing me to take a CASH-IN-LIEU offer. The offer is $170 when the CHEAPEST estimate i have is $580. AHS is stating they are only offering to pay for fraction of the cost because they aren't covering labor. NOW my contract CLEARLY states they are to pay a reasonable repair fee which include parts and labor. they are refusing... So I have to pay my $94 monthly fee. $125 service fee.... they are going to pay me $170. SOOOOO that means i lost $49 to them PLUS the $400-$600 for the repair. Tell me how that is service? So in the end it is costing me EXTRA money to have their service, not to mention the calls and frustration for the last 1.5 months. My car was trapped in the garage for 3 weeks. FYI their contract states 48 hours. It has been more than 48 DAYS. Why does the Government let companies steal money like this?

2 months ago

Reply from American Home Shield

Dear Russell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 4th, 2024

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Lakisha

The payments are expensive but AHS never fixes the problem with my appliances. Need to find a new warranty company.

2 weeks ago

Reply from American Home Shield

Hi Lakisha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Gerald M. Smith

I ve had an unresolved issue for more than a year. I have to initate calls to get continued support. RIDICULOUS!!!!

2 weeks ago

Reply from American Home Shield

Hi Gerald, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Linda

American home shield left me and my family in the heat for more than 10 days I will not recommend them to no one

3 weeks ago

Reply from American Home Shield

Hi Linda, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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William

The priority of AHS became more about them making money than honest customer service.

3 weeks ago

Reply from American Home Shield

Hi William, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Sachin Rana

It has been great choice for us in terms of getting security against wrong happenings , since our neighborhood is not a good one . I consistently worried about the security of my home items but American home shield really solved the problem of getting robbed or things being broken. Technicians are well trained and provides excellent support too.

2 months ago

Reply from American Home Shield

Dear Sachin, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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CaS The great

I love the constant coverage, but the new fee of $100 instead is one of main reason I joined the AHS since reitiring from the military, but unfortunately with the way the economy is going I have bee looking into other businesses who can provide same great coverage but it's affordable

10 months ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 9th, 2023

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Verified Customer

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Lady Goonlashay TN

I enjoyed my experience with American Home Shield. I was placed on schedule to have an electrician to come and look at my socket that my dryer uses and he fixed the problem in a matter of time.

10 months ago

Reply from American Home Shield

Dear Lady, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Sharon Middletown, NJ

we have been a customer for over a decade; In the past 5 years we relocate to NJ: Since the move the quality of business that been dispatched has hit or miss. One technician made my daughter feel very uncomfortable; with his verbal exchange with her, which i voiced to the company to send someone else; it was next to impossible for them to agree to send someone elese; another instance my ac broke; the company sent three different companies that all had different diagnosis; i called a company a friend recommended and it was a clogged filter; the first AHS HVAC service company wanted to replace unit!?! the last call i put in was for a furnaces, took two weeks to get job due to company not prioritize their customer: dispatch too todays, then it was weekend, then needed electrian to fix power, another week pass to dispatch another weekend passed and the furnace was fix two weeks after original call. during 35 degrees weather. seriously looking to find another company

10 months ago

Reply from American Home Shield

Dear Sharon, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Tillman Summerville, SC

Too long to handle break downs if they respond at all. I had to pay out of pocket for service over a week waiting and didn’t respond. I was told to repair out of net work & be reimbursed! Paid independent contractor the same day service and under 100.00 paid. Contractor didn’t want to do buisness with AHS and didn’t write a bill for them because of slow to be paid. Claim wasn’t paid by AHS. My garage door opener on the out side is faulty. Service wasn’t paid & I paid contractor out of pocket even trout it is under the warranty!! It still won’t hold memory and had to be reprogrammed a few times a month!!

10 months ago

Reply from American Home Shield

Dear Tillman, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Rodney Fresno, CA

They have always taken care of my requests, the only part I dislike is that most calls go to phillipines & they tend to not be as knowledgeable & or helpful as the onshore operators. Please change all calls to onshore.

10 months ago

Reply from American Home Shield

Dear Rodney, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Victoria Auburn, CA

I am still waiting for the rep to call me tomorrow regarding another company certified to get on the roof, for my likely vent problem ..the first did not have tat. The agent today sounded like she would follow through

10 months ago

Reply from American Home Shield

Victoria, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 3rd, 2023

American Home Shield Reviews