Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Bernay Scott

I had to fight them and still they only paid $300 for a new water heater. I had to pay $1000. Contract very tricky to read. Shame on you scammers

4 years ago Edited January 10, 2024

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Denise Joseph Surprise, AZ

Schedule an appointment on Labor Day when the repair person did not know. Also, he did reschedule but did not show up.

4 years ago

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shawn Dale ashworth Huntington, WV

They are fast with getting someone out to look at a problem but majority of the time they deny the claim

4 years ago

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Kathryn S Moore Salt Lake City, UT

The technicians got back with me right away

4 years ago

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Peter Palmer Ocala, FL

Fairly satisfied with coverage and responsiveness

4 years ago

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Thomas Poag Spartanburg, SC

service is slow and choice has exclusions and contingencies for anything they don't want to cover.

4 years ago

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Roy Cuevas Haslet, TX

They do not allow to get a second opinions when major items are broken.

4 years ago

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N Thompson San Antonio, TX

Repair took weeks to complete. Repairman was not communicating with me.

4 years ago

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Vickie lewis Jacksonville, FL

Need better service. When needed repair asap it takes 3 to get repairs

4 years ago

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stanley schonbuch Staten Island, NY

unreasonable demand for particular evidence on non-functioning ac compressor

4 years ago

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Kevin Wheeling, IL

It took two day just to send the worker the order. 4 days later finally they showed up.

4 years ago

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M Loveday Odem, TX

Extremely hard to work with do not tell you the truth about what they are going to do for you

4 years ago

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Caroline Heitmann Winnetka, IL

Not thorough, seems like they are trying to get out of helping with any issue we have.

4 years ago

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LJ Wedding Gainesville, VA

unreasonable demand for particular evidence on non-functioning ac compressor

4 years ago

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Kevin M Russell Deltona, FL

Because I was with out AC for eleven days because of there system

4 years ago

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Sree Ravela Nolensville, TN

Choice always finds reasons to pay less and get away for most legitimate and genuine issues that I reported

4 years ago

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Jane Holtgrewe Batavia, OH

responded to our request within a couple of days

4 years ago

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Franco Rotondi Austin, TX

I have always received fair pricing and service

4 years ago

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Kinney San Antonio, TX

Length of time between claim and replacement.

4 years ago

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Mark Golick Smithfield, RI

My dishwasher was repaired quickly and properl

4 years ago

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JOSEPH EBERSON Mount Sinai, NY

RELIABLE, PROMPT, REASONABLY PRICED SERVICE

4 years ago

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Kenny Allen Port Chester, NY

After months of having my dishwasher stop working I'm still waiting for it to be repaired

4 years ago

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Hoiwah Fong Bolivar, MO

Too long to find company to repair AC during heat wave, no proactive communication

4 years ago

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Stuart Summerfield Effingham, SC

Had to actually call main corporate office to get my a/c covered for repairs

4 years ago

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Billy Barnes Mableton, GA

I had a air conditioning appointment no one ever show up no call no show

4 years ago

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Samuel Simpson San Antonio, TX

expensive for what they provide and the contractors they send for repairs

4 years ago

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Andrew Fontana, KS

My dryer has been broken since 7/10/22 still not working they sent some one out and I paid but no return

4 years ago

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Bobbi Pignone Hamilton Oxford, FL

Because they DO NOT follow through. I have been due a refund since June, 2022 in the Amount of $2,114.00.

4 years ago

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Kenneth Grant Waldorf, MD

Deception, lies and did every to avoid honoring obligation! Would not recommend this company to anyone!

4 years ago

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Charles Berkeley Springs, WV

Terrible. The company that they sent us wasn't very reliable. It's getting expensive.

4 years ago

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Joe Sun City, AZ

The warranty only covers the stuff that never breaks. Read the fine print. I am really fed up with this company

4 years ago

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Ananta S Mittapalli Mount Dora, FL

good communication and responses with clients

4 years ago

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Alice Kay Welch Mesquite, Texas

The contractor came on time for diagnosis

4 years ago Edited June 30, 2026

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GEORGE FAAIU San Antonio, TX

NOT RELIABLE WHEN IT COMES TO SERVICE SCHEDULING AND FOLLOW UP. TOOK LONG TIME

4 years ago

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Daniel Rios Jr San Angelo, TX

I had to find my own Tech and up to now have not been reimbursed

4 years ago

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Rochelle Boertje Kimberling City, MO

Difficult to contact, slow to respond and tuff to reason with

4 years ago

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James Bauer Sun City West, AZ

Delay in time for tech to call us when in excess of 100 degrees

4 years ago

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Kenneth Bernstein New City, NY

There is always something not covered it takes a long time to get service

4 years ago

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patsy hilbers Idalou, TX

they NEVER want to pay went 2 weeks during "hot" weather - finally paid for "contactor" on a/c myself

4 years ago

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GAVIN OLIVER Texas City, TX

MY AC IS STILL BROKEN< THEY NEVER CAMW BACK AND FIX NOTHING< BUT I PAID THEM #85.00 to come out TWICE

4 years ago

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Donna Griddine Kansas City, MO

They do not give up-front full disclosure regarding appliances that may be already aged out of reasonable coverage.

4 years ago

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Jim Las Vegas, NV

Very poor customer service. Took 11 days to get someone out to fix our refrigerator! Imagine The A/C

4 years ago

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Cynthia Dillard Guntersville, AL

They have never paid for any expensive repairs that I've claimed. They've always had a reason not to.

4 years ago

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Carole W Call Costa Mesa, CA

I had to cancel because 3 weeks too long to wait for service when you desperately need that appliance

4 years ago

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James R Jennings Kingsport, TN

Said to send copies of bills, before they where sent they picked the $200.00 bill&ignored the $350.00 bill

4 years ago

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Verified Customer

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linda suson Charleston, WV

Called on 8/8/22 and got an appointment for repair on 8/15/22, glad I had another bathroom.

4 years ago

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clifford Bill Harris Lubbock, TX

Microwave has been down over two weeks now.i emailed them got response, we will look into it.

4 years ago

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Cindy Las Vegas, NV

They have the better price than from the competition.

4 years ago

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stan hamby Irmo, SC

I had a microwave go out 3 weeks ago and I do not have a replacement yet?

4 years ago

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Elaine Plano, TX

Quick response but very difficult to get a fair replacement cost

4 years ago

Choice Home Warranty Reviews