Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Marvin Spann Las Vegas, NV

The Plummer show up on time and effected repairs in a timely fashion

5 years ago

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Samantha Branchland, WV

Not very happy right now. Have been waiting to hear from someone to fix our air conditioner and they can not find someone to come out. Not very satisfied.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 28th, 2020

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Andra Chicago, IL

Problem taken care of in a fast manner. Faster than I thought would happen.

5 years ago

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Saja. B. Mboge Cordova, TN

My experience so far has been good with CHW and would recommend them to any home owner

5 years ago

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Andrea Wasiewski El Paso, TX

the online process in more convenient since waiting to speak to someone takes too long

5 years ago Edited October 3, 2022

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Toby Purdy Dallas, TX

Easy to schedule an appointment and professional service provided

5 years ago

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Sergio Selva Nokomis, FL

Good responce time. May take 4 different companies to work on certain high end appliances

5 years ago

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Saundra Bartee Deltona, FL

Very quick to g÷t back with you and schedule a tech to come out

5 years ago

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Courtney Shippy Charlotte, NC

Quick response time to claims, great customer service, efficient repairs

5 years ago

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Joice Rowlett, TX

Jason was very polite and explained everything very clearly.

5 years ago

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FUJIA Charlotte, NC

excellent customer service and affordable cost. highly recommended

5 years ago

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Eddie Morales Keller, TX

very professional and the technician was very professional and friendly

5 years ago

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LaNita Morris Chicago, IL

The technician was very professional and arrived in a timely manner.

5 years ago

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Charles Dantzler Philadelphia, PA

I am very happy with Choice Home Warranty and the way they take care and respond to your requests.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Our records show that CHW is diligently working on your claim; once we receive the diagnosis, we will proceed with resolving your claim.

Jul. 16th, 2020

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Hilltop Haven Windham Center, ME

the process of purchasing a warranty was very professionally handled. thank you

5 years ago

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JACQUES JALBERT Exeter, NH

I SPOKE TO BRANDON AND HE WAS VERY HELPFULL AND A PLEASURE TO DEAL WITH.

5 years ago

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Roopa Sagar Frisco, TX

The technician was alloted quickly But will always end up paying a lot of money

5 years ago

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Carla Fisher Birmingham, AL

On time service, connection with technicians within a reasonable time.

5 years ago Edited January 10, 2024

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Kurt Jansen Lake Charles, LA

Knowledgeable and friendly technician who knew what he was doing.

5 years ago

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Mary Siefferman Palatka, FL

Awesome the tech was really nice an knowledgeable of his work and experience

5 years ago

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Linda Osseo, MN

Can 't give an answer haven't had to use it yet, I just signed up. Sale person was very friendly and knows her product.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback to the Director of Sales.

Jul. 13th, 2020

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Kevin Dabbs Converse, TX

The technician did an awesome job, He was able to resolve the issue I have

5 years ago

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Debbie Seaberg Whippany, NJ

Excellent technician. Very professional and knew how to fix the problem.

5 years ago

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Edward Benitez

Service is good, but coverage on certain household plumbing appliances are not covered

5 years ago

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Porter

Had no problems. Response time was pretty accurate in getting a repair person to my residence.

5 years ago

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Rick Jones

The service technician was punctual and very nice, found the problem and fix it

5 years ago

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Larry mcjunkin

Never received quality reimbursement on our a.c. ,we got 300 dollars to replace our a.c. and that's not good business,they could not fix it properly.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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William Plock

They are so easy to work with and treat their customers right.

5 years ago

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Darnell Wormely

They have come through when appliance broke. Thank you for your service.

5 years ago

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Jack

Professional service ,excellent follow up. Great customer service and reliable.

5 years ago

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Darlene Shaver

They sent someone out as soon as it was possible. Very pleased!

5 years ago

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Bernard Davis SR

Excellent service, very customer focused and fantastic bang for the price!

5 years ago

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Michelle Busser

They definitely help with repairs, but the contractors they use are not timely, esp the AC and plumbing contractors

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 8th, 2020

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Rolando Gaba Spring, TX

You send capable and professional technician to solve my problem the first time

5 years ago

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Chivonne Ft. Washington, MD

Leo has great customer service skills , professional. Tried to get me the best deal.

5 years ago

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Gary R Eishtadt Sr Chalmette, LA

Good thing to have if you own a home. Saves you money and headaches.

5 years ago

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Me and Dolls Knoxville, TN

Never a problem with Choice. Thank you so much for your help and support.

5 years ago

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Dr. Charles Gilchrist Jr Fayetteville, GA

Michael L was excellent, he could sell ice cream to Eskimos. Thank you Mr. L

5 years ago

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Dolores Watkins Brighton, TN

I liked the fact that instead if being on hold I could submit a claim online.

5 years ago

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Chris Raeford, NC

Very easy to use website and every claim I've made is fast and efficient.

5 years ago

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Tiffany Felishhh Forest Park, GA

Always on time ! Love it. It’s very easy to request a claim online !

5 years ago

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Marie P Taddeo Staten Island, NY

It is easy to get and claim. The agents are helpful and knowledgable.

5 years ago

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Jeff Wooten , TX

I was told my order was rejected and then gave the internet feedback but then they still came anyway so I'm not sure yet, first claim

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 7th, 2020

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Deborah Campos-Leon San Antonio, TX

Great service 👍, the repairmen were fast, professional and very gracious.

5 years ago

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Brandon Matkin Collinsville, TX

They lie, spend cheap parts and screwed up our pool. They approved a motor that isnt rated strong enough for our pool plus it was used and caused more damage

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 7th, 2020

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bigwavdav Spring Lake, NC

Just call in to get started very professonal. Sounds like a real good company.

5 years ago

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Craig C. Brandon, MS

Did good job when they finally got here. Took one week to come and another week to repair.(waiting on repair order)

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 7th, 2020

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Jody Dallas, TX

My rep was on the spot with my claim. Got an appointment for me very next day!

5 years ago

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Lucy DiMarzio Phoenix, AZ

Very efficient. My air conditioning issue was solved quickly and efficiently.

5 years ago

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Herbert Raftie Jr. Houston, TX

Covered a lot house whole equipment, the sales rep nice and courteous

5 years ago

Choice Home Warranty Reviews