Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Kenneth Gaunt Sun City, CA

The worst company I have ever done business with! They ignored my email concerns and would not refund my full amount!

3 years ago

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Steve fiddler Plano, TX

According to the contract for a water heater the water heater and parts are covered but that was not the case for me

3 years ago

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H M Ashraf Springfield, VA

Long wait for 1st appointment. Too long to wait for parts arrival.

3 years ago

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Linda Manley Eads, TN

Overall they've been decent to work with

3 years ago

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VAA Webster, TX

Responsiveness to my needs when requested

3 years ago

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Terry Mueller Port Charlotte, FL

CHW responds quickly and companies get in touch quickly

3 years ago

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Christelle Bublitz Lithonia, GA

Non reliable contractors, claim never handle appropriately, very bad customer service, inconsistency

3 years ago

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Joanne Palaoro

I was not reimbursed according to coverage paid for. Policy said I can be paid up to 550. Repair was 550 yet I only received 200. Why? Because they could. They r not to be trusted!

3 years ago Edited November 17, 2022

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Mary piecewicz Worcester, MA

Horrible experience getting my dishwasher repaired still not fixed Sears has proven to be a terrible disappointment

3 years ago

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Eric Jones Phoenix, AZ

Unfair practices and robotic-like human support who refuse to understand human interaction.

4 years ago

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Shively Lake Havasu City, AZ

Did well, fast, friendly in our time of need.

4 years ago

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Brenda Mathis Murfreesboro, TN

Claims are accepted and handled quickly.

4 years ago

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David Murray Danville, VA

They act quickly when there is a problem

4 years ago

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Raymundo Rivera Lizella, GA

Claim denied and claim specialist stated that i do not know what a coma means while I read covered item.

4 years ago

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Paul J Tomardy Springfield, VA

They only pay a percentage of what your item is worth--most of it is still your responsibility

4 years ago

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Plugger

Good Service. The response time is about right.

4 years ago Edited April 24, 2025

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Tammie De La Ossa Tucson, AZ

They always are very polite and helpful.

4 years ago

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Ronald Tacneau Baton Rouge, LA

They generally fix the problem when they are called out.

4 years ago

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Sue C Naples, FL

The tech sent was professional and efficient.

4 years ago

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Daniel Cruz Mission, TX

For their prompt response and attention to detail

4 years ago

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Tesfa Chicago, IL

They respond promptly and they send competent people.

4 years ago

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Adam Agoura Hills, CA

It is very difficult to be assigned a technician that actually follows through with their job

4 years ago

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Lenora Yates Miami, FL

The electrician did not fix the problem so i really paid $75 for nothing.

4 years ago

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Mrs. Jackson Stone Mountain, GA

I'm still waiting for my free standing freezer to be repaired since 9-8-22.

4 years ago

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Krystol Madison Beaumont, TX

Replacements are cheapest value. Difficult to schedule contractors

4 years ago

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Jeff Sakal

Hired a very unprofessional contractor to look at an appliance. Only a couple minutes assessing the appliance. After apealling the decision that we purposely damaged the appliance, it took over 2 weeks for a case manager to finally call back after I left 6 messages.

4 years ago Edited January 10, 2024

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david p grant Hebron, MD

i do not think i should take over 30 days to get no parts with any by notice to let me know what is going on!

4 years ago

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Machelle Wright Findlay, OH

Our air conditioner broke on June 13th and it took until late September fo get it fixed.

4 years ago

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Garcia Houston, TX

Still waiting on parts again cause first guy did bad job. They had to order more parts.

4 years ago

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DeMario Joyner Moncks Corner, SC

Because I had call multiple times before the issue was resolved

4 years ago

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Maurice Lathan Chicago, IL

Very dependable home warranty service company

4 years ago

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Karl Nesslinger Concord, NC

Quick response, excellent repair technicians fair pricing.

4 years ago

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marlon blanc Beltsville, MD

They did a great job and were very professional

4 years ago

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STAN G thornton Memphis, TN

GOOD EXPERIENCE, SERVICE GUY DID HIS JOB

4 years ago

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PATTIE MOUND Charlottesville, VA

Fairly easy to use when we needed an HVAC technician

4 years ago

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Peter Male Mumbrue Summit, AZ

Always prompt with quality techs and quality repairs

4 years ago

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Paul M Walsh Bethlehem, PA

constant runaround and too difficult to get reimbursed - waste of money. Actually think it is a scam

4 years ago

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Jeremy Wenger Highland Park, IL

Poor service, it has been 1 months since my initial call for the claim and I am still waiting for a repair

4 years ago

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Helen Parksley, VA

I cannot talk to anybody. Their customer service needs to improve a lot.

4 years ago

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Jerry Walker Mesa, AZ

I literally have to beg for y'all to service me. I can't get anybody. Don't pick choice.

4 years ago

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Anonymous Tucson, AZ

I've used it recently and they were pretty responsive.

4 years ago

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K justice Sun Valley, NV

Had 1st claim recently. It was quick and painless

4 years ago

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Lorraine Yancoski Las Vegas, NV

I like that the service fee is only $85.00

4 years ago

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Louis E. Garland Chesapeake, VA

Had a couple of problems. Earlier then last claim.

4 years ago

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Madeleine Cox Mauldin, SC

In short you are paying money for almost no service. Better off saving your money and paying for repairs yourself!

4 years ago

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Donald Voorhees, NJ

Any major repair with a.c. Or heat system ac motor or blower motor they will not repair

4 years ago

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vicki mcclendon Dallas, TX

When you need a supervisor they are not available and it is up to the customer to reach them

4 years ago

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Valencia Davis Corona, CA

I filled 3 claims only 1 was covered but I have been paying on this warranty almost two years

4 years ago

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Pamela Edwards Hickory, NC

I have to pay as much as your company is paying for a repair.

4 years ago

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William ROBINSON Texarkana, AR

I was not able to get my reimbursement for bathroom repairs.

4 years ago

Choice Home Warranty Reviews