Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Beverly Huggins

Prompt scheduling with professional service. Great recommendations for service.

4 years ago Edited February 12, 2025

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 10th, 2022

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david lin Las Vegas, NV

great sales guy .help me get better tern than AHS thank u Albert

4 years ago

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Rhonda Johnson

Our engineer that came was wonderful. Very kind and on time.

4 years ago

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Hung Nguyen Chicago, IL

Super fat response and the staff at CHW is very professional.

4 years ago

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Phillip Stephens North Las Vegas, NV

THEY DID VERY WELL THIS MORNING, THE TECH WAS VERY NICE TO ME!!!!

4 years ago

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Joan Brown Henderson, NV

signing up for the warranty plan was easy Andrew was helpful

4 years ago

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Jeanie B Arlington, TX

Love CHW....always prompt and professional and get my issues fixed!

4 years ago

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Patricia G.Smith San Antonio, TX

Courteous, helpful to answer my questions. He was very knowledgeable.

4 years ago

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Ms. Juneau Middleburg, FL

I have had them come out before, they are quick an efficient, very professional

4 years ago

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Horace Valdosta, GA

The job was assigned the same day and repair man arrived same day.

4 years ago

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Santiago Corona Chicago, IL

Peace of mind when you are cover by this company.. They are fast and Efficiant

4 years ago

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Raymond Benning Lawrenceburg, IN

Great response time and the technician had the heater working in about an hour!

4 years ago

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Glenda Blazin Melbourne, FL

On time, efficient, courteous, and knew what he was doing. Would recommend.

4 years ago

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Babak Shaye La Habra, CA

I loved it, they provided me with a great customer service and speedy fix

4 years ago Edited March 2, 2022

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PATRICIA LEATHERWOOD Aurora, IL

The technician came and was knowledgeable and fixed my refrigerator.

4 years ago

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Tricia Hockessin, DE

Great response time ! And our technician was prompt and very accommodating!

4 years ago

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Don Brown San Jose, CA

Patience is a virtue with your service. Requests don't go as smoothly as they should

4 years ago Edited January 10, 2024

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Denise Law-Jackson Stone Mountain, GA

The service is excellent. The service agent is very professional.

4 years ago

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Andrea Holaday

So far so good. The person I talk to was really nice. And very informative.

4 years ago

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Jungae Pak Fleming Island, FL

FAST respond and love the techinican called next to make an appointment.

4 years ago

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Dante McNeill Charlotte, NC

Quick response time & the contractors are very professional as well as prompt

4 years ago

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James M. Wallace

Your customer service representative was knowledgeable and helpful.

4 years ago

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Mohamed Kabeer Lombard, IL

Quick response in claims. Technician was good with flexible timings

4 years ago

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K Jo Charlotte, NC

So far so good. So quick to respond and arrange our service calls.

4 years ago

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Daisy N Keller, TX

I was please the the timing, and the technician was kind and professional!

4 years ago Edited January 10, 2024

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David Donaldson Missouri City, TX

Will give review upon completion of repair, however the tech left on Thursday noon, and I STILL have not heard from you guys. THAT'S not looking too good right now.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Michelle Webster, MA

Your company is so easy to use and fast with appointments! Thank you so much.

4 years ago

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Richard Francis Jonesboro, GA

I love the fact that when ever I call everything is done in a timely fashion.

4 years ago

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Kasthuri Srinivasan Hoffman, NJ

they are very quick in attending the service calls & service.

4 years ago

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Ermando Dyrmishi Rocky Hill, CT

Not good experience. I overpaid. I was suppose to pay only $75 dollars and i waited almost a week to get service done and paid more for service. Choice can do better job

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 15th, 2022

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Kathleen Mosher Shady Side, MD

No pressure to purchase the warranty, great selection and price.

4 years ago

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Nanette Hurst Knoxville, TN

Easy access to needed information about warranty specifics and claims.

4 years ago

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babu Namburi Cumming, GA

They did very good job and no tension while to pay money or any other issues

4 years ago

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Marrietta a Smith Chicago, IL

You sent someone out right away but he could not repair the stove

4 years ago

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Kyle B Stokes Elkridge, MD

I called to file a claim for a leak in my bathroom sink. Persoen was very helpful.

4 years ago

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Jasay Ketchum Orlando, FL

They was quick to respond took care of problem The nextday we had a tech here

4 years ago

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Dave Borosak Atlanta, GA

Easy, fast efficient cost effective service. Would highly recommend.

4 years ago Edited November 3, 2023

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Barbara CA

I called and the serviceman was out the next day. He was fast and pleasant

4 years ago

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Ben Francois Largo, FL

They have gotten the issues I informed them of incorrect which makes for costly delays.

4 years ago

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Demetric Payne TX

Everything sounds good all I can say is they have good rates at this time

4 years ago

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Anita Anderson Charlottesville, VA

I always receive the best customer service. Timely. Respectful. Friendly.

4 years ago

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Rapturesaint ‘Aiea, HI

The person who repaired our freezer was a super repair person

4 years ago

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Vatsal Patel

Service fee $75 + $5 tax Do you guy charge $5 extra? Technician charge me $5 extra

4 years ago Edited June 5, 2025

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Elizabeth Hodge Arnold, MO

Choice HW never pays out the claims or approves a fix. If they don't like what a technician says is wrong they will literally keep reassigning your claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Renee Clyde Decatur, GA

I received a follow up call in a surprising great time frame

4 years ago

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Lora Hall Clayton, NC

The last technician for my leaking sink was Awesome thank you for the quick response

4 years ago

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Margaret Harder Ormond Beach, FL

They were quick to set up an appt. time. Will let you know how it turns out.

4 years ago

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jeffrey mucha Temple, TX

Choice Home Warranty has denied every one of my claims despite them being covered in the premium plan. The only claim they accepted (after argument) was re-keying the doors.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 26th, 2022

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bob wolfe Pawleys Island, SC

Prompt and fast claims processing The field work unfortunately is not as fast.

4 years ago

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Marc Oliveri West Palm Beach, FL

Miles was a great salesman. He explained everything I needed to know.

4 years ago

Choice Home Warranty Reviews