Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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mstone Burleson, TX

Only giving a a one star because it will not let me give a zero. Claim has been out since Fall of 18 and in June of 2019, the claim is still not settled.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 19th, 2019

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Cindy Ohnigian Old Bethpage, NY

Would NOT recommend this company. Get different answers from employees. Satisfaction is NOT guaranteed. Very u happy with service and would cancel in a heartbeat if I could!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 19th, 2019

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Ryan Charlotte, NC

Each person I’ve spoken with is knowledgeable and helpful.

6 years ago

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Audrey Rensselaer, NY

My previous experience with CHW was good. However, my most recent repair was not up to my expectations.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 31st, 2019

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R. Bennett Reno, NV

Had no hot water got service real fast now waiting to get a new water heater

6 years ago

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Paul ragaglia Orlando, FL

They say they cover residential water heaters but this is not true! The small print says they don’t cover the holding tank. That clears them from covering the water tank.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Herb Atoka, TN

Booked the technician especially during weekend they are able to assist us.

6 years ago

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Reginald Conyers, GA

Awesome. They did a great job. And it was really fast service

6 years ago

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sonya kuznof Pompano Beach, FL

The tech.. that came was very pleasant, gave me the information I needed

6 years ago

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Terry Ellington Acworth, GA

Ease of starting a claim online!! Appointment made within 24 hours!

6 years ago Edited February 21, 2024

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Marie Dunn Dallas, TX

The Rep was very knowledgeable in his presentation and great customer service.

6 years ago

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Betty Reagan Chandler, AZ

Good customer service. A little hard being through but once you do they do there best.

6 years ago

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Laresha Bowles Dolton, IL

There wasn’t a serious problem but thankfully I had Choice to cover expenses.

6 years ago

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John WJ Coward Cedar Hill, TX

Handled my last claim well and in a timely manner. Very professional.

6 years ago

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R. Brown Capitol Heights, MD

The customer service representative was professional and very informative.

6 years ago

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J Keller Birmingham, AL

Some how my Appt was cancelled but they corrected the matter and the service man arrived soon

6 years ago

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Mack Calhoun, LA

One call, that’s all!!! Choice was great from start to finish.

7 years ago

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Antonio Lacroce Arlington, TX

you do good work,don't have any more to say.the service man was great

7 years ago

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Eleanora Burns Las Vegas, NV

After some confusion the service was done . It turned out to be a good experience.

7 years ago

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Lavar Jones

I would not refer this company to anyone, they deny great deal of your claims, they're definition of normal wear and tear is unrealistic, horrible company

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 18th, 2019

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Duane Jones

accurate and trustworthy. This claim was prompt and handled quickly

7 years ago

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ARTHUR WOOLDRIDGE Cleburne, TX

Fast service, and job done very good. Very good customer service.

7 years ago

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Charlie Columbus, OH

CHW is cheap but do not covered most of your repair. I'm with them for over 3 years and only file 3 repairs with non covered. Better use your money somewhere else.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 5th, 2019

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Yanni

Excellent Rep. Very cooperative and decided to give me a fairer value.

7 years ago

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Linda Copeland Jersey City, NJ

Service is not the best. You don't have support for Jersey City NJ. Wait time is to long. I'm going to give Choice one last try.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Feb. 20th, 2019

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ruboni Cleveland, TX

Very quick to get your repair on it's way. I am very satisfied with your company.

7 years ago

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Jolana Webernick Seguin, TX

I like that when we had a problem they were fast to get someone out here

7 years ago Edited January 2, 2026

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Ron Lovelace Sr Lexington, NC

normally good service-I have had a few times that service in my area was slow or not available-

7 years ago

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Diana C. West Palm Beach, FL

I have a part on my washer that the service representative said was covered for plenty of other people. This is until mine. This is not an honorable company

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 23rd, 2019

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Mary Harmon Atlanta, GA

Nice phone conversation! Explained all options and benefits of each choice.

7 years ago

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ALPHONSO ROBINSON Avondale, AZ

The service was excellent and very knowledgeable about our situation.

7 years ago

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Garrett BRICE SR Killeen, TX

Awesome response to my issues. Technicians knew the problem and were curtious as well.

7 years ago

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Al Carencro, LA

I called, and in less than 24 hours, a serviceman was there.

7 years ago

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Sukanta Draper, UT

No professional service, so many gollowup required , they promise something at the time of sign up the service but they total opposite while providing actual service.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 16th, 2019

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Roberta Hughes Morrow, GA

Nothing so far. They have provided good service and the company they use know there business

7 years ago

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Toni Lithonia, GA

The tech was on time and specific about the repair. Very good service.

7 years ago

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Brenda jo Paulson Paonia, CO

Great customer service. Very friendly and knowledgeable individual agent.

7 years ago

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Julien Merzoug Falls Church, VA

Thank you for your promptness, efficiency and professionalism

7 years ago

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Joe Marchese Willow Springs, NC

The Service technician that came out was great but this company is a scam....... My washer cost over $800 and they wanted to replace it by giving me $350???? Really?

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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Glenda Bartow, FL

Persistence !! Professional sales associate and willing to listen

7 years ago

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Robert Patton San Marcos, TX

Outstanding young man who came to our home. Apparently repaired the refrig.

7 years ago

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Tina Easton, MD

My representative, Warren, was great and explained everything that I asked.

7 years ago

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Angel Caceres Duluth, GA

The company is very responsible always there when you need help.

7 years ago

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Nassif Houston, TX

It is really good, easy to use and the people are very courteous and knowledgeable.

7 years ago

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Debora Hagy Virginia Beach, VA

Very great customer service! I am so glad to have chosen Choice Home Warranty!

7 years ago

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Selita Addison Villa Rica, GA

My representative was very informative and patiently answered my questions.

7 years ago

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Ann Stone Mountain, GA

Good customer service. Very knowledgeable about information given out.

7 years ago

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nick sorrentino Staten Island, NY

price is reasonable and look foward to doing buisness with you

7 years ago

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David Biggers New Port Richey, FL

Very good service. Fast response. I would definitely recommend this company.

7 years ago

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Candy Massey Johnson City, TN

The repair man was great, on-time and fixed the problem quickly!!

7 years ago

Choice Home Warranty Reviews