Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Lee Scalzott Clifton, VA

The amount paid when there is an appliance pay out is too low.

4 years ago

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Gerardo Carrasco Odessa, TX

The response from Choice was slow but the technician they sent was very good.

4 years ago

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Shelia Willis-Reeves Temple, TX

I have had good experiences with them. .

4 years ago

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darrell folmar Fort Worth, TX

they are consistantly good. their vendors are top notch.

4 years ago

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Bill Staten Island, NY

They are professional and understanding

4 years ago

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Kathy Mata Dawson, TX

Problem has reoccurred so it was not fixed.

4 years ago

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Carol Jacques nichols Metairie, LA

Review the notes in my file regarding Roland's ac service. It has been over one month without an air conditioner!

4 years ago

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Gaynell Davis Mount Holly, NC

Could not get a available service contractor to fix AC for one week. The temps were in the 90"s with heat index 110

4 years ago

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Ms. Chaz C. Hiroko Littleton, CO

Spent several hours during many attempts in contacting customer service. Never received a call back from a supervisor.

4 years ago

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Liz Navajo Dam, NM

I filed a claim on June 15th and the company still has not got me appointment with a technician to fix my washer.

4 years ago

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Wilfred Brown

Good service provided by the Preferred Vendor for repair.

4 years ago

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Cindy Hudgins

Took 5 days for a response to set up an appointment for air conditioner that had gone out in 95 degree heat

4 years ago

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Lori Roberson Moncks Corner, SC

5 weeks with no AC. No one can give updates. We had to contact outside HVAC company who restored our AC in two days.

4 years ago

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Lorrie Shadko Southaven, MS

CHW does not seem to hire reliable contractors. I have had all kinds of problems with contractors CHW sent out.

4 years ago

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Robyn Austin, TX

Good pricing and so far, good service providers

4 years ago

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Ruth Strong Fort Worth, TX

The technicians are usually very knowledgeable.

4 years ago

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Richard Kroeger Henderson, NV

Make sure to hire workers that are licensed and indured

4 years ago

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Andre D Cloud Smyrna, GA

I save a lot! It's convenient and versatile.

4 years ago

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David Cosman Denton, TX

2 problems only 1 solved unsolved since JANUARY

4 years ago

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John Hughie Sisters, OR

The communications via the website works well.

4 years ago

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Eshuana Terrell Ruskin, FL

Took 3 days to come out but the job got done

4 years ago

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S sayer Frisco, TX

They respond quickly, but some of the repair people were not efficient.

4 years ago

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John Kenosha, WI

Seems like approved vendors do not put high priority on warranty customers

4 years ago

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Mary Sacramento, CA

Rejected claim. I called to repute and left message and you NEVER bother to respond to my dispute

4 years ago

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Betty Towne - Lucas Adair, OK

The people are good and come to rural areas

4 years ago

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Thomas Purdy Raleigh, NC

Very responsive and excellent technicians.

4 years ago

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Sylvia taylor Myrtle Beach, SC

Service is good sometimes the teck not good

4 years ago

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Ron Brom Chicago, IL

We have had a few appliances that have failed and they have claimed that breakdowns were not normal wear and tear.

4 years ago

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Brian Scott Douglass Ooltewah, TN

Been waiting for a hot water replacement July 9th will be 2 months without hot water and my garage is still flooded.

4 years ago

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Srinivasa Venkataramani Flower Mound, TX

They don't seem to cover high ticket items and seem to find a way to get out of covering them

4 years ago

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Mary E Young Seven Points, TX

Most of the time I get quick response and good service

4 years ago

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Simone Palm Coast, FL

Response time is slow. Takes to long to get approval to fix item.

4 years ago

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thomas smith Battle Creek, MI

nothing but a rip off,paid for year yet choice could not fix my problem i fill like we were taken advantage of..

4 years ago

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Carol Albuquerque, NM

I've had to use the services twice. Each time was an argument or a delay in service. I am NOT impressed!

4 years ago

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SIDNEY COOPER Odessa, FL

Plumber showed up without any contact. Did not have every part he needed got his check and left. No further contact from him or his company. Toilet still needs to be repaired

4 years ago

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Michael Harrington Naperville, IL

Received plumbing experience and it went well

4 years ago

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Jerry antomattei Pompano Beach, FL

They respond very well to the customers service

4 years ago

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Laura Einheuser Mars Hill, NC

Great response to issue had no problems getting help

4 years ago

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Carol maclean Lake Ariel, PA

I had to get a new dryer. The man they sent hasn'tdone his part i,mout the money

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2022

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John Michael Rinas Mc Kinney, TX

Sold me a home warranty where they have no contract providers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 29th, 2022

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Loretta Butta Nottingham, MD

The slogan is "If we cannot repair, we will replace" Well the replacement was 1/3 of the actual replacement value

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Thomas Collins Las Vegas, NV

I had a claim with them and they denied my claim with them so l cancel my policy with them on June 16 2022

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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Bradley R6 Lexington, KY

They told me that they covered my air conditioning freon. But they did not. A total lie from the sales person.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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Emily Ryan Port Saint Lucie, FL

I have yet to get contacted by my case manager even though I have left multiple voicemails and emails

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Tina Las Vegas, NV

I had a hard time with the technician that was offered and the service I got.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Anonymous St Louis, MO

The length of time for a vendor to respond

4 years ago Edited January 10, 2024

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Forrestandeddie Nashville, TN

They didn't cover what I thought they were going to cover. I would not recommend it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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William Rojahn Tucson, AZ

I have always been very pleased with the results.

4 years ago

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Byron McWhirter Houston, TX

Timely repair and completion of garage door opener opener

4 years ago

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Mina Kadel Miami, FL

So far we have good experience with them.

4 years ago

Choice Home Warranty Reviews