Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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jayne herron Las Vegas, NV

Excellent customer service. Quick response to repais that need to be dome

5 years ago

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Monretta Cooper Rockville, MD

I find Choice to be very responsive to providing service upon request.

5 years ago

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John N Houston, TX

I love Choice Home Warranty. They are quick and professional.

5 years ago

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Larry Austin ,

Person hung up on me at the end of call never said by it indicated they were disconnecting

5 years ago

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Kacee Gilbert, AZ

Covers nothing, terrible customer service. I've been without ac for nearly a week in Arizona in late June with temps at 100-110. Impossible to contact a person

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Joseph Sevilla Manassas, VA

Great customer service and easy quote. I really like this company!

5 years ago

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Mary Hazelwood, MO

I am not too happy about waiting so long just to get my oven fix. It has been a month and still not done.

5 years ago

Reply from Choice Home Warranty

We sincerely regret to hear your frustration. Please contact us directly at 1.888.531.5403 for further assistance.

Jun. 30th, 2020

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Jmadigan Lithia, FL

A/C service call came much quicker than promised high quality technivian

5 years ago

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mark johnson Charlotte, NC

Customer Service Agent was very polite and engaged in good conversation.

5 years ago

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Victoria R Rodriguez Dallas, TX

The price for Home Warranty is very reasonable compared to other companies

5 years ago

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Charles Bush Las Vegas, NV

At this time I have found you to be very reliable and responsive to my nee

5 years ago

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lauren huff Shreveport, LA

I had to pay $300 for a water heater. I called in the claim Saturday and here it it's Friday afternoon and it's still not replaced. Terrible warranty!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 30th, 2020

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Bhaskar Chittoori Meridian, ID

The ease of submitting claims and getting work done. Very reliable company.

5 years ago

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John D Montgomery, AL

enjoyed the prompt response and courtesy of contact personnel

5 years ago

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Alexander Cruz ,

The rep was great. We got disconnected and he called me back. He was great.

5 years ago

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Theo Old Orchard Beach, ME

Quick response and very helpful vendor. Glad I have this plan. Tjeo

5 years ago

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Barbara Jackson Memphis, TN

The technician, Jeremy was very prompt and I was satisfied with the job.

5 years ago

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kevin banh West Bend, WI

Communication is so unique and very proferssional on the job.

5 years ago

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Julie Colangelo Coeur d'Alene, ID

Customer Service from Owen! He gave me options and explained all thoroughly.

5 years ago

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DougScott Chattanooga, TN

Very clear on details and options. Offered great financial opportunities.

5 years ago

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KIMBERLY HARRELL Palm Coast, FL

He explained everything well and did his best to get us a great value thanks

5 years ago

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Aries03313 Kuna, ID

Was a great customer service. I did not feel pressured at all, only offered the best deal.

5 years ago

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darlene ashford League City, TX

Very helpful and professional. Made sure everything was taken care of.

5 years ago

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Bea Jacobs Bogalusa, LA

The man who sold me my Choice warranty failed to tell me that I would owe $65 every time you came out.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 23rd, 2020

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Michael Patterson Hobbs, NM

I had to make a few phone calls, but everyone was very helpful.

5 years ago

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Lissette Sanchez Mesa, AZ

I am absolutely dissatisfied with CHW. On several occasions the companies they contract have left me waiting or just flat out have not showed up for service.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Linda Perrot Chesapeake, VA

Nice guy. Showed up on time. Came back next day to do repair. Took about 10 minutes. Thanks

5 years ago

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Alice Boone , WI

They are easy to work with representative are really nice and patience

5 years ago

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Angela Clark Lubbock, TX

Unsatisfied with claim resolution. Even After appealing my claim with a case manager, they did not replace my dishwasher

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

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Carran Armstrong Springtown, TX

Jordan was very professional, very knowledgeable and went over all my concerns.

5 years ago

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Mansfield Bias Columbus, GA

Amy was pleasant and informative to help me make the correct decision.

5 years ago

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Cary Del Campo Miami, FL

So far all my request for service have been taken care of in a timely matter

5 years ago Edited January 10, 2024

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Wanda Garcia Harker Heights, TX

I placed a claim online and got an appt the following day. I love fast service.

5 years ago

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Carol T Fort Lauderdale, FL

The company that was sent to resolve our problem was very courteous.

5 years ago

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teresa a. hand Indianapolis, IN

pleasant operator, discount, and prices. also fix or replace guarantee.

5 years ago

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donald whitten Houston, TX

prompt and efficient very courteous answered all my questions

5 years ago

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AG Garland, TX

Thank you this plan is a life saver. The contractors were amazing!!

5 years ago Edited January 10, 2024

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Michelle Nashville, TN

The person I talked to on the phone was very nice and helpful.

5 years ago

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Isela Penate Springfield, VA

The worker was very friendly and he fixed the shower very well

5 years ago

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Tom Pauley Fort Worth, TX

Warm friendly very helpful in getting a company to take care if my A/C problem

5 years ago

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Tal Clark Milton, TN

The process was short and easy. Al was knowledgeable and polite.

5 years ago

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Mohammed Phoenix, AZ

Great guy Kurt thanks for your service keep him with job he will do great thanks again

5 years ago

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Randy Hunter ,

Answered my questions very very knowledge about how it works

5 years ago

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Donnella C Scottsdale, AZ

Very Accommodating and very friendly and I thought that they were very thorough

5 years ago

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tacticalme Cedar Hill, TX

Fraudulent. Like other forms of insurance, you vigorously collect all the premiums, and then do everything you can to avoid covering legitimate claims.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 9th, 2020

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Cynthia Dixon Marrero, LA

My CS Representative was very helpful, pleasant, and polite.

5 years ago

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Jake Osuwah Rochester, MN

One of the best customer reps/ rep experiences I've had in a long time

5 years ago

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Solo Bellevue, MI

Jordan was most helpful...and performed masterfully as salesperson.

5 years ago

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DAYSI CORDOBA Palm Beach Gardens, FL

I like because you responde very fast and fix my problem a soon as posible

5 years ago

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Cindy McNeil Hyattsville, MD

They are really quick to take care of all my issues. Thank you.

5 years ago

Choice Home Warranty Reviews