Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

star star star star_border star_border

Yolanda Harrison Corpus Christi, TX

JUST MADE A CLAIM ON MY INSIDE AC AND THE CALL BACK REPRESENTATIVES WAS VERY RUDE AND HAD NO PATIENT.

8 years ago

star star star star star

Ron Burick Mesilla, NM

Great customer service, explaining coverage, options, and terms.

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Anonymous

The salesman lie and deceive you to get their business and then when you have a claim none of it is covered. I don't appreciate the sleazy way they do business.

8 years ago

star star star star star

Steve Visoski Rowlett, TX

Service has been very good, and I am glad to be able to extend my warranty.

8 years ago

star star star star_border star_border

A new customer Abilene, TX'

no. not business. it is competitively priced and cheaper than others...there was a promotion sale when I bought

8 years ago

star star_border star_border star_border star_border

AARON JENKINS Chickamauga, GA

they always try to find a excuse not fix the probraum. they never repaired anything under warranty,i think the people they under to do the repair is in the bed with them.

8 years ago

star star star star star

Eyad Skaf Chino, CA

Great and fast response. follow up of claim and immediate dispatch to repair

8 years ago

star star_border star_border star_border star_border

Vijay Agrawal

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

8 years ago

star star star star star

Sann Mount Juliet, TN

So far every experience with Choice has exceeded my expectations.

8 years ago

star star star star star

Kyle Lisa

We are not that satisfied with Choice Home Warranty and their customer service is very poor.

1 year ago Edited June 21, 2024

star star star star star_border

Rei Wilson Hollywood, FL

Person was nice but special offer should be offered at six months so you can experience and save for it

2 years ago

star star_border star_border star_border star_border

Chuck Kati Buckhannon, WV

Very Poor Service Warranty Not Being Honored Problem Still Not Resolved (We are going on 17 Days Since the Claim was opened) All I get is excuses, no results on my Toilet issue!

2 years ago

star star_border star_border star_border star_border

Rafael Orange City, FL

They are horrible they claim to repair this or that but in their contracts they have many exclusions so read the fine print andbe prepared to have incompetent companies come to your home many F rated by BBB

2 years ago

star star star star star

Lanita Ross Baltimore, MD

This was my first time using the service. It was easy to file claim. So far so good.

2 years ago

star star star star star_border

Norman Ortiz El Paso, TX

The gentleman handling my request was cordial & professional. But I have not tried the service just yet?

2 years ago

star star star star star

Nini New York, NY

Choice home warranty Guarantee worked flawlessly for my budget cost whereas plan repairs.

2 years ago Edited June 22, 2023

star star star_border star_border star_border

Sally Garcia San Antonio, TX

This is my plan they take long to fix appliances my case my fridge I was without one fir 3 months with my kids all my food went bad they don't reimburse fir food

2 years ago

star star_border star_border star_border star_border

Unhappy Customer Long Beach, CA

Unfortunately, this company has a merge with home warranty of America. I was told since February 2022, and since then I’ve had nothing but issues. From a horrible customer service to horrible service technicians.

2 years ago

star star star star star_border

Kenneth Britt Waldorf, MD

Great rates. With this changing economy and living on a budget this was the perfect company to choose.

2 years ago

star star star star star

Gregory Caldwell Rockledge, FL

Customer service experience is always great and handles all my home needs in a timely manner

3 years ago Edited January 17, 2024

star star star star star

Maria Las Vegas, NV

great customer service! Luke P helped me with getting the most discount from Choice Home Warranty.

3 years ago

star star star star_border star_border

Doug Foerch Vernon Hills, IL

It’s a decent cost vs quality of service. We put in two claims. One was covered well and the other one was only partially covered.

4 years ago Edited December 16, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

star star_border star_border star_border star_border

Brenda Anderson

I had a membership with Choice but was not pleased with their service. My salesman promised me that they covered pre-existing conditions and they do not. I canceled my membership and they kept almost half !!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

star star star star star

Katherine Carter Burlington, NC

Daniel had excellent customer service. Answered all my questions and made me feel comfortable

4 years ago

star star star star_border star_border

Chelsea Gangadeen Washington, DC

It appears that a lot is covered, and it is easy to put in a claim. But some things are not clear and end up not being covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Roni

They replace your items with the cheapest ones out there.

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Muhammad Qureshi

Customer suffer between bad technician and choice

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shea Drummond

Claims just get denied. They don't help you.

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rishi

Scam ! Choice Home Warranty is a Big Scam !!

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Hoskins

Takes forever to get someone to fix the problems.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda

Home choice warranty denied my plumbing issues

10 months ago Edited March 20, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe

They suck the f---ing worst company I have ever felt with

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

It was my understanding that replacements would be like products.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Thomas

Came with the purchase of my home some weeks ago.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tushar

Not happy with the first visit to provide the first issue to my appliance

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shad ISMAIL JERRY WELLS

Bad service don’t recommend to anyone vendors don’t responds

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Cecile

AWAITING SINCE DECEMBER FOR AN APPOINTMENT TO DUCTWORK

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Mary Lynn Mollner

The service and that they denied my claim.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

John

Choice failed to return a call about getting a new AC.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

JLS66

Whenever I call them about a problem, they find a way to deny the claim.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Linda Wadsworth

Rates continue to go up but the service does not

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mario

They refused to Service my sump pump. Awful customer service.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stanley sandle

no good, you said that you would fix my freezer, but so far I am still waiting?

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jimmy

My service call was not fixed. The professionalism of customer service sucks!

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Tony Erskine

Don’t honor policy and make it difficult to file claim.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Ginny

Friendly people, but still have a claim open.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Luis

Horrible I cancelled Terrible service Your vendors are subpar

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sonya

They find every excuse so they don’t have to fix anything.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike

Terrible service did not honor my claim unjustly denied claim

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Nisha Saria

Most of the time they will try not to approve the claim

1 year ago

Choice Home Warranty Reviews