Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Cameron

I asked them why it took so long for me to get the money they owed me 30 days... they said it was company policy.

1 year ago

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Robert

I didn't like to wait almost a week for an electrician.

1 year ago

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Alta Smith

I like you seem to care I haven't used you but 1 time

1 year ago

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Harold

Would not cover what the technician felt was needed. I had to buy a new outside unit on my own.

1 year ago

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Carmen

I have the same problem with this claim. This is the 3rd time and no solution.

1 year ago

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Larry

Contractors didn’t fulfill the contract. Never came back to finish the job.

1 year ago

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Amber Watson

I pay monthly only to still have to pay the contractor another $300. I’m going to cancel my contract at this point

1 year ago

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Diana G.

Every aspect of their business strategy is to avoid or minimize paying customers at all phases of the claim process.

2 years ago

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Victor

If I have to pay a deductible every time I need your service just to say that you will not cover it, I rather cancel

2 years ago

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Peggy

have not been able to print a copy of my policy

2 years ago

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Dianna Edvalson

Terrible always wanted more money for things that they say are not covered Big hassle. Save your money.

2 years ago

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Diva Olivares

Quite disappointed in the service provided to what was promised at the time of signing up for the warranty service.

2 years ago

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DHEERAJ BHARGAVA

Fast service. Not covering certain items like ejector pump.

2 years ago Edited October 16, 2024

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clark fidler

Was not happy with settlement of my claim but Rubens helped me out today.

2 years ago

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Diane

Fast service,but not always the best technicians.

2 years ago

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Teresa

The service by the technicians are under par. They come take their fee and never come back to repair the problem.

2 years ago

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Vincent

Liked that the rep seemed understanding. Can't stand that a replacement for the appliance is $200 short.

2 years ago

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Stacia

Was told upon purchasing that all appliances would be replaced if not working. This is not the case and not worth it.

2 years ago

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Tracy

Each time I needed them, they were there. No delays

2 years ago

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Cybil

My request was responded to in a timely manner.

2 years ago

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Alan Failor

Response time for a toilet clog was slow.

2 years ago

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Matthew Heald

They don’t cover anything. It’s never considered “normal wear and tear”. Find another warranty company.

2 years ago

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Andre

Things have been good so far. We will see how it goes.

2 years ago

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Effrem Phillips and Maria Phillips

Refused to cover ac unit, I was not aware that there are parts that they will not cover (standard parts) the txv valve.

2 years ago

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Lisa

Last call did not repair our dryer. Still having same issue.

2 years ago

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Kim Williams

I don't like that they change prices without informing you.

2 years ago

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Mercy

My microwave was under warranty and no immediate replacement its a lowes gift card that will take upto 30 days

2 years ago

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Wanda

Terrible experience both times, customer service sucks. Have to go through tooooo much just too get help

2 years ago

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Alisa Davis

Appreciate the offering and convenience!

2 years ago

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Rosalee Wallsmith

Only complaint is hard to reach a live person

2 years ago

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Janice Lipson

Because the The repairman said that you will not pay to fix my broken door on my refrigerator

2 years ago

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Charlotte Melluzzo

Service call back takes multiple days! Doesn’t honor commitments listed in policy.

2 years ago

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Mario Alioto

To difficult to speak to a representative that your not getting lip service from but no resolution.

2 years ago

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Matt

You didn't get the repair done. I had to get my own repair person after waiting a week for u to assign a plumber.

2 years ago

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Marty Wiesenfeld

I like the peace of mind I have with my w plan

2 years ago

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Strother Bracey

Most workers communications diagnosis thorough others not.

2 years ago

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Harold

2 years ago

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Latasha

My service has not been completed yet & this was a case that closed and reopened again due to expired time.

2 years ago

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Juan

Prompt response time. Knowledgeable technicians.

2 years ago

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David Reynolds

Time to wait for parts and then return of technician.

2 years ago

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chris stout

Extensive wait for Technician appointment

2 years ago

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Michael Alaniz

Took too long to find a technician to service our claim. They do not have enough technicians to service our area.

2 years ago

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Donna

I like the service provider & it was efficient.

2 years ago

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Terry Heimgartner

Choice Home always comes through with fixing the problem

2 years ago

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Pat

Choice warranty has been good for some things, terrible for others.

2 years ago Edited February 5, 2025

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Rosie Ramos

My a/c broke Saturday June 29, I opened claim , service will be rendered until July 8, so as of now I'm without a/c

2 years ago

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Toyce

Your customer service is terrible. Nott easy to contact anyone,

2 years ago

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George

Several issues they did not want cover. Found constant reasons not to cover repairs. Don't recommend this company ..

2 years ago

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Bandon

Terrible customer service, extremely disorganized and dishonest and we’re thoroughly disappointed.

2 years ago

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Anonymous

Terrible service, always late, no live person to talk to, takes two weeks to schedule a call, lacking experience.

2 years ago

Choice Home Warranty Reviews