Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Patricia Taylor-Estwick

I called with a concern and I was provided with help the next day.

5 years ago Edited January 10, 2024

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Sheila Barnes ,

Awesome Customer Service answered all my questions very knowledgeable

5 years ago

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Gwendolyn Williams Woodbridge, VA

The customer service reps were very efficient and thorough with my claim.

5 years ago

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Carl H Springs Davidson, NC

You have to best personnel working for you. They are friendly, courteous, and professional.

5 years ago

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Lillian Davis Macon, GA

best customer service, ease of talking with rep to simplify my repairs.

5 years ago

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Caryn Hackney Maplewood, NJ

My preference would to have the appointment within 1-3 days but I had to wait over a week.

5 years ago

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phyllis gillespie

I really like CHW they are very much on the ball to getting problems solved

5 years ago Edited April 4, 2024

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Mary E Smith Merchantville, NJ

right now I do not have an experience, but the representative was very nice

5 years ago

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Ayant Wood Kernersville, NC

Great experience but didn't realize deductibles increased almost double for me.

5 years ago

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WM Turner Gaffney, SC

Choice Home Warranty sent out a repair man in just a few short hours!

5 years ago

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Ruby Powell ,

Very polite and helped me with providing me with the best service

5 years ago

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Robert D Mason O'Fallon, IL

Very good, Representative was knowledgeable and had the answers I needed.

5 years ago

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Parveen Aman College Station, TX

It was very quick after i placed claim They checked and finalized

5 years ago

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William Doctor

It does not take Choice Home Warranty long to reply to a problem in your home

5 years ago Edited January 10, 2024

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Oliver Leggett Newton, MS

Like that the company responds to claims quickly. I don't like the deductible price.

5 years ago

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Alnoor Rajan Allen, TX

Technician was very professional and thorough. Excellent service!

5 years ago

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Liam Bonner Carmel, IN

Super easy to file a claim. Great response rate and customer service!

5 years ago Edited January 10, 2024

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Chuck

The customer support experience was frustrating, as it took a long time to receive service. I had multiple issues with my garbage disposal under warranty; a technician came out but then refused to use the service, leaving me to pay out of pocket. Overall, I was disappointed with the support and warranty handling.

5 years ago Edited December 11, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Bluedawn52 Corpus Christi, TX

Very informative, rep was very helpful and gave me all my options.

5 years ago

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Joseph Ferdinand Arlington, TN

Expedient response to request. Poor coverage/remedy for damaged or irreparable appliances/systems. Not what was expected. Will not extend warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Elbis Garcia Norfolk, VA

It took some time but the service got done It works now but maybe something else broke on the way.

5 years ago

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VERNA LECONTE Winter Springs, FL

The technician was excellent. He was fast, efficient and friendly.

5 years ago

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ANTHONY SHOULDERS ,

The customer service was nice and they made you feel at home.

5 years ago

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Maria Mahaffey Lansdale, PA

Go w/ another company. Won’t fund repairs. Keep finding other companies to come out and then say repairs aren’t covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 5th, 2021

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Richard O Rendon Northridge, CA

Took my service call, and sent a certified plumber to take care of the issue.

5 years ago

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Vicki Anders Lake Charles, LA

Very professional. On time, efficient, explained problem to me, very polite!!

5 years ago

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James Cassell Walnut Bottom, PA

So far responses times have been good. recommended tech was great!

5 years ago

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Gloria J Harris New Orleans, LA

I called a claim in for plumbing repair. The technician was very good.

5 years ago

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Steve Sierra Vista, AZ

Covers all the important things. Easy to get someone on the phone n

5 years ago

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kim lane Baytown, TX

Customer service is exceptional! always prompt and on time with their response

5 years ago

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Jolynne Duree St Louis, MO

So far my agent was very helpful and I received a very good deal

5 years ago

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Rashida Beasley Grand Prairie, TX

Terry from Mr Smiths Repair was great. On time and hopefully completed the work effectively.

5 years ago

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Tony Turner Harlem, GA

Quick response the company they assigned to me was very professional.

5 years ago

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PEARLESTINE Grady St Louis, MO

Fast , friendly and efficient service and I recommend this company

5 years ago

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Cecilia Allen Detroit, MI

I am a first-time customer. Your company was my first choice. Also like mention that Dionne F was a pleasure to speak with.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Dec. 14th, 2020

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Joanne Mulzoff ,

Denied a legitimate previous claim, CHW fabricated a reason to deny the claim to BBB and then never resolved issue, even though claiming it would “proceed accordingly.”

5 years ago

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MJW MJW Glen Carbon, IL

James is great to work with. He explained everything without high pressure.

5 years ago

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V. Quin Yorkville, IL

The process was easy and repair was done quick and correct .

5 years ago

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Deborah G Yates Hyattsville, MD

Troy W was very thorough & helpful walking us through the process. Thank you!

5 years ago

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David Hermens Cuba, MO

Excellent service with quick response, quality and professionalism!

5 years ago

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Ella Odessa, TX

Good value! And the salesperson, Harry is very nice and knowledgeable.

5 years ago

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Manoharan Mariappan Madison, FL

Customer service is awesome! Without bargaining, they provided the best rate.

5 years ago Edited June 5, 2024

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D. Upton Littleton, CO

The representative was very helpful and provided great explanations.

5 years ago

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Miguel Hudson, FL

Quick response to my issue. Immediate scheduling of service for repair the next day.

5 years ago

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Niamad Foote Dalzell, SC

Whenever one called there is always someone to reassure and take care of the problem

5 years ago

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Crystal Martino

It takes like a week to get a technician to come out at times.

5 years ago Edited January 10, 2024

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Judy Columbus, OH

Immediate attention to the problem...Even during Thanksgiving.

5 years ago

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Tangy Central Islip, NY

Very knowledgeable and helpful.I received a quick appointment.

5 years ago

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AWAD AWAD Antioch, TN

Technicians are the biggest problem because they are very slow to respond even if the problem cannot be delayed

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 30th, 2020

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Henry Lavigne Jr Humble, TX

every one you send to us very friendly know there job very well thank you.

5 years ago

Choice Home Warranty Reviews