Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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John Horton Clarendon Hills, IL

Quick turn time. Quality and professional vendors that do the work.

6 years ago

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William Anderson

I had an excellent experience, the plumber was on time and courteous.

6 years ago

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Steve

Quick and easy claim submission. Appointments within 48 hourd.

6 years ago Edited January 10, 2024

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Roger Jacksonville, FL

Worst customer service I have ever experienced. They will do everything they can not to repair your equipment even if it is from normal wear and tear horrible.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 10th, 2019

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Fred G Fort Lauderdale, FL

Excellent customer service. Excellent and prompt service provider.

6 years ago Edited January 10, 2024

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Greg Petrino Murrells Inlet, SC

The air conditioner company and home choice were both excellent

6 years ago

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merlin messner Trenton, TX

easy to work with .have always been very fast to process claims

6 years ago

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Phil Mullins Heppner, OR

I wanted contact for info only, But I did get charged $47.50 , To my fault I did give my card number but, I did say I wanted info first..

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 30th, 2019

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Lois Middletown, OH

Used twice and both times you could not get response from technician. I am on a fixed income and cannot afford to pay and be reimbursed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 29th, 2019

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Delis D. Lebron Tampa, FL

Air conditioner was fixed and technician knew what he was doing.

6 years ago

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Ed Hamilton Beech Grove, IN

Great job everything was perfect couldn’t ask for better service !

6 years ago

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Alan H Land O' Lakes, FL

Extremely disappointed. Seems like nothing is covered. Two simple Claims submitted and both denied. Switched from AHS and wish I never did. Avoid this company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Jamelle D Simmons Phoenix, AZ

The experience was not bad, but the representative charged my card an extra $450 which has been inconvenient, to say the least.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty efforts are to continue to raise the bar as we look to enhance the customer experience in all areas of business. We apologize for the error as our Consumer Advocate Department will contact you immediately to address your needs.
Kind Regards,
Choice Home Warranty

Aug. 9th, 2019

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Sid Ballwin, MO

This is a very bad company. I always have headache with them. Arrogant case managers and hidden excuses in policy NOT to cover you. Please don't get in trap.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Helen Eloy, AZ

Air conditioner was repaired within 24 hours. Extremely happy with service

6 years ago

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Sanjay Sinha Katy, TX

I had to cancel my policy because of constant denial of claims. Beware entering into a contract - pretty much cheat warranty. They took constant reminders for refund.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 2nd, 2019

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Mohammed Columbus, OH

very good. answered all the questions. very prompt and quick.

6 years ago

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Brian Barletter Bush, LA

The representative seemed a lot more interested in closing the deal than allowing me to ask questions. Pleasant but pushy...

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Jun. 27th, 2019

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Cynthia Spring, TX

I called to inquire about there home warranty first agent hung up on me while I'm still talking and second is so rude and mean is that how you do your costumer service.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Jun. 27th, 2019

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Ronald Gibson Madill, OK

Customer service is fast and courteous. Several claims resolved without a hitch.

6 years ago

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Katherine Jones Alexandria, VA

So far so good. Your rep was outstanding; very polite and proficient.

6 years ago

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Debanjay Hot Springs, AR

Choice Home Warranty requires a home inspection so that they can deny all claims. This company is a scam and when you ask for your money back they will not give it all back

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. CHW does not require a home inspection before the purchasing our policy.

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 24th, 2019

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Tim Wilson Gainesville, FL

I bought a warranty and had a problem but they resolved it quickly

6 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

May. 31st, 2019

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jona karp Largo, FL

Very polite and professorial agent. Explained the warranty in full detail.

6 years ago

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mstone Burleson, TX

Only giving a a one star because it will not let me give a zero. Claim has been out since Fall of 18 and in June of 2019, the claim is still not settled.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 19th, 2019

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Cindy Ohnigian Old Bethpage, NY

Would NOT recommend this company. Get different answers from employees. Satisfaction is NOT guaranteed. Very u happy with service and would cancel in a heartbeat if I could!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 19th, 2019

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Ryan Charlotte, NC

Each person I’ve spoken with is knowledgeable and helpful.

6 years ago

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Audrey Rensselaer, NY

My previous experience with CHW was good. However, my most recent repair was not up to my expectations.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 31st, 2019

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R. Bennett Reno, NV

Had no hot water got service real fast now waiting to get a new water heater

6 years ago

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Paul ragaglia Orlando, FL

They say they cover residential water heaters but this is not true! The small print says they don’t cover the holding tank. That clears them from covering the water tank.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Herb Atoka, TN

Booked the technician especially during weekend they are able to assist us.

6 years ago

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Reginald Conyers, GA

Awesome. They did a great job. And it was really fast service

6 years ago

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sonya kuznof Pompano Beach, FL

The tech.. that came was very pleasant, gave me the information I needed

6 years ago

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Terry Ellington Acworth, GA

Ease of starting a claim online!! Appointment made within 24 hours!

6 years ago Edited February 21, 2024

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Marie Dunn Dallas, TX

The Rep was very knowledgeable in his presentation and great customer service.

6 years ago

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Betty Reagan Chandler, AZ

Good customer service. A little hard being through but once you do they do there best.

6 years ago

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Laresha Bowles Dolton, IL

There wasn’t a serious problem but thankfully I had Choice to cover expenses.

6 years ago

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John WJ Coward Cedar Hill, TX

Handled my last claim well and in a timely manner. Very professional.

6 years ago

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R. Brown Capitol Heights, MD

The customer service representative was professional and very informative.

6 years ago

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J Keller Birmingham, AL

Some how my Appt was cancelled but they corrected the matter and the service man arrived soon

6 years ago

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Mack Calhoun, LA

One call, that’s all!!! Choice was great from start to finish.

6 years ago

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Antonio Lacroce Arlington, TX

you do good work,don't have any more to say.the service man was great

6 years ago

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Eleanora Burns Las Vegas, NV

After some confusion the service was done . It turned out to be a good experience.

6 years ago

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Lavar Jones

I would not refer this company to anyone, they deny great deal of your claims, they're definition of normal wear and tear is unrealistic, horrible company

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 18th, 2019

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Duane Jones

accurate and trustworthy. This claim was prompt and handled quickly

6 years ago

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ARTHUR WOOLDRIDGE Cleburne, TX

Fast service, and job done very good. Very good customer service.

6 years ago

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Charlie Columbus, OH

CHW is cheap but do not covered most of your repair. I'm with them for over 3 years and only file 3 repairs with non covered. Better use your money somewhere else.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 5th, 2019

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Yanni

Excellent Rep. Very cooperative and decided to give me a fairer value.

6 years ago

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Linda Copeland Jersey City, NJ

Service is not the best. You don't have support for Jersey City NJ. Wait time is to long. I'm going to give Choice one last try.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Feb. 20th, 2019

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ruboni Cleveland, TX

Very quick to get your repair on it's way. I am very satisfied with your company.

7 years ago

Choice Home Warranty Reviews