Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Tarsha Memphis, TN

The service is awesome! When something breaks down, I am worry free!

3 years ago Edited January 10, 2024

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John M Nashville, TN

Too long a delay to payout replace cost after determination that CHW would not repair the unit.

3 years ago Edited April 17, 2023

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Stanley King Tiffin, OH

CHW works quickly on trying to find the best person in your area to do the work that is needed.

3 years ago

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M B Portsmouth, VA

You’re really going to send me a survey link when my washer has been broken since 2/19 with no repair date. Stay the hell away from this company. 1 star is too many!

3 years ago

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Susan Granite City, IL

Very knowledgeable, very personable. Fixed my refrigerator issue quickly

3 years ago Edited January 10, 2024

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Elena Saint Augustine, FL

Not sure what we’re paying for, to be honest. Seems like we pay out of pocket more than if we didn’t purchase the warranty.

3 years ago

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Kaye Chapin, SC

They were not scheduled for over 2 weeks and then cancelled last Friday. Then they said tomorrow or way out. I am hoping they show up show up tomorrow.

3 years ago

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James Lexington, SC

How quickly they had a technician at my house to address my problem and fix it.

3 years ago

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Mary Visalia, CA

Two claims made and two very different outcomes. The refrigerator was a good experience and the clothes dryer a total fiasco.

3 years ago

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Tom Somers GA

A certified plumber submitted a claim for a covered bathroom fixture plumbing repair and Choice did NOT approve the repair. This is the 2nd claim that Choice has denied.

3 years ago

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Jeff Stewart Tucson, AZ

Service was delivered as advertised. Hassle free and timely.

3 years ago

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wildman0228 Las Vegas, NV

Appreciate so much the quick/efficient/thorough service given when I called.

3 years ago

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Bruce Dacula, GA

Little value for the money. Turning down legemate service request! Service people with limited experience.

3 years ago

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Dasaya Cates Blacklick, OH

Easy repair request process. Contractor sent was on time, clean and knowledge.

3 years ago

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Mark Sprague Spring, TX

The technician was extremely professional and knowledgeable.

3 years ago Edited November 8, 2023

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Tash' Buchanan New Orleans, LA

Conrad was awesome, clean, fast and efficient! Highly recommended!

3 years ago

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Gary Scottsdale, AZ

Claims are easy to file. Responses from vendors are quick. Process is simple.

3 years ago

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Vivianne Pena Tampa, FL

I had an issue filing a claim and Troy W helped me so quick. He is the best!

3 years ago

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Marc Glenshaw, PA

Wanted me to wait 2 weeks to get my furnace fixed . When it was 20 outside and I have a 3 year old . Had to get my own repairman and pay for it myself

3 years ago

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Emilio Navarro San Jose, CA

Every time I call for service they take care of the problem the same day.

3 years ago

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Shashi Phoenix, AZ

I like service Need speedy service for refrigerator problems Because food is spoiled

3 years ago

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Denise Austin, TX

Very quick response time and the company who picked up the job was amazing!

3 years ago

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Dennis Eads, TN

I don’t have to hunt for contractors or worry about unplanned repair bills.

3 years ago

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Travis And Suzanne Las Vegas, NV

Still waiting since Jan. For a leaking refrigerator and a door hinge is not covered even though when I was sold the warranty everything was covered. Seems that’s bit true

3 years ago

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Theresa Blalock Cleveland, OH

It’s getting too expensive but I can’t afford to let it go. Great customer service!!

3 years ago Edited January 10, 2024

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Will Glenn Las Vegas, NV

Me as a customer means nothing to Choice Home Warranty. They are disrespectful and literally care zero about treating paying customers with any kind of respect.

3 years ago

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Stan RuthJr Waldorf, MD

Still waiting on my appliance to be fixed. Tech came and left, I called the company and its been 5+ days with no resolution

3 years ago

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Lin

Quick response time. But the technician is not doing a through inspection. I think they can do better.

3 years ago

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Johnny Brown Springfield, VA

I have had many issues with communications with choice. When this is over I will find a new company. It seems that the majority of people who work for them are crap

3 years ago

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Sharon Hammond LA

The agent was very informative. I appreciated the straight answers.

3 years ago

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Manuel Williams Pittsburgh, PA

The small print on the warranty is misleading. I totally dislike any business that claims to provide a service then hits you with the fine print when you make a claim .

3 years ago

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Charlette Fuller Dallas, TX

Quick response to my service call. I had a repair person at my house within 48 hours.

3 years ago Edited January 10, 2024

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Arlan Holst Sacramento, CA

Communication was professional, effective and positive. Much appreciated.

3 years ago

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Delores Cypress, TX

GREAT WORK, COMPLETED IN A TIMELY MANNER. I HAVE NOT HAD ANY MORE PROBLEMS.

3 years ago

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Drusilla Kelley Philadelphia, PA

type of service explained to me and what systems are covered

3 years ago

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Judi Franklin, TN

I like having all of my appliances covered by the same company and a value.

3 years ago

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valarie viarengo Covington, GA

Choice needs to work on faster service and have a number for contractors who are on a job can get answers. The service is terriable. Customer service is no help.

3 years ago

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Cs M Bedford, MA

It's a small fix. But the company guy was nice and detail in explaining.

3 years ago

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Jay Brentwood, TN

I was overcharged by the contractor and brought this to your attention, and you did nothing about it.

3 years ago

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Astmom Los Angeles, CA

Nothing, Sears service technician are amazing. However, Choice Warranty needs more training, less passing the buck and outright lies about our service calls

3 years ago

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Sharon Minneapolis, MN

First service call was perfect!!! 2nd one is still not resolved after 3 weeks. Jury is out on if I’ll continue being a customer.

3 years ago

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Fin Haines City, FL

They’re man, Ivo is awesome! I’d recommend these guys to anyone!

3 years ago

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Darries St Louis, MO

Great product. Had several repairs and you’ll took care of them all.

3 years ago

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Jackie Lewis Hyattsville, MD

It was very easy to make a claim. I received a claim number quickly.

3 years ago Edited March 15, 2024

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Judy Griswold Franklin, TN

So far so good. Have had no problems with the service or the repairs

3 years ago

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Linda Hot Springs, AR

choice has been good to work with. All calls answered by professional staff.

3 years ago

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Jack Sedona, AZ

Good service, come on time, usually know what they are doing

3 years ago

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Frank McIntire Englewood, CO

Fast and friendly claims service. Thank you CHOICE Home Warranty.

3 years ago

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Lorraine Clinger Buford, GA

Quick response and complete repair within 24 hours! Great job!!

3 years ago Edited January 10, 2024

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Peter Hoffman Riverhead, NY

The almost two weeks waiting time for repair I was not happy with, although all else was done well

3 years ago Edited September 5, 2023

Choice Home Warranty Reviews