Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Kerry(new home owner) Roseburg, OR

The rates and customer service has been very good, yet can not rate higher til I actually see the service when/if I ever need to use them.

9 years ago

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Kelly curry Louisville, KY

I emailed that I was interested and they literally called me 10 times a day I asked them to stop calling me that I would call them back when I was available but they kept calling until I eventually unsubscribed.

9 years ago

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bob zimmerman Las Vegas, NV

there is a wide divide between what the sales person tells you and what they actually In reality, their overall performance is poor. Long waits are their normal response. They WILL NOT replace your appliance. Very disappointing service.

9 years ago

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Mark Atlanta, GA

These guys are terrible, I cancelled AHS for a better price. The two attempts that I made to get service for extremely minor repairs, one a drain issue, the other a dishwasher part they rejected. This has got to be the biggest scam on the planet I am would bet money the positive reviews here are planted.

9 years ago

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T L B Scottsdale, AZ

It took me over 2 weeks to get my claim taken care of and that is with me going outside their vendors / suppliers. You have to wait 30 days from when they approve the cost to receive the payment. Uses vendors/suppliers that do not warranty their work. Their Vendors/suppliers make appointments and then don't show.

9 years ago Edited September 14, 2021

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Nancy

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

9 years ago

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Denise Wolfe Denton, TX

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

9 years ago

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Jacqueline C Jackson

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

9 years ago

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Ronald Delmanto New Castle, Delaware

Sears got sold. Service afterwards was not satisfactory.

4 months ago

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Mabel/Susan Carpenter/Shald Phoenix, Arizona

Air conditioning systems say they are covered?

4 months ago

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Fuad Jarad Phoenix, Arizona

Very disappointed and think it is useless

4 months ago

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Greg Breci Des Moines, Iowa

Choice denied limited roof leak. VERY UNHAPPY

5 months ago

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SpiritSoul Radio Network Carloover, Virginia

Some of the companies booked are not good.

2 months ago

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Scott Hord Vancouver, Washington

Why do you even include an AC unit on my plan if you don't cover it at all or at least some of it?

3 months ago

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Bruce Shanker Villanova, Pennsylvania

Vendors chosen were slow to fix the problems

5 months ago

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Israel Lopez Montgomery, Texas

Does not cover all the AC repairs it’s frustrating.

5 months ago

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Brenda Smith Las Vegas, Nevada

Great service replacement.the people they send are nice ,and good prices

6 months ago

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Mohamed Mokhtari Occoquan Historic District, Virginia

Horrible service, I would not record this warranty company to anyone.

6 months ago

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Richard L. Strickland Myrtle Beach, South Carolina

Extremely unhappy with your company. You denied my very first claim.

6 months ago

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Sheila

I used the service twice the rate went up

6 months ago

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Rami Halabi

Bad service and bad support..really hard to get anything done in timely fashion

6 months ago

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Mike

I am so disappointed that I bought 5 years of this worthless warranty

7 months ago

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Roma

have been a Choice Home Warranty for 2 yr

7 months ago

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Annabeth

I bought the policy a few years ago. Seemed like a good idea

7 months ago

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Pat

Awful customer service I canceled my policy after the first call.

7 months ago

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Jillian

I can’t wait for it to expire. They always challenge a claim

7 months ago

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Fred

I wanted someone reliable. Someone that cares about the consumer

7 months ago

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jennifer crisanti

They replace your high-quality equipment with low quality no equal exchange

7 months ago

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Steve

Do not tell the truth. I have not had heat since 2/23/2026 and still don't.

7 months ago

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Angelia

It seemed to be a good company, i thought

7 months ago

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Steve

Seem to always get the runaround when asking questions!

7 months ago

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Chris

From the time you file a claim till your repairs are complete is 3 to 6 months.

7 months ago

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Debbie

I heard good things about them. Ughhhhhhg

8 months ago

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Terence

It was one of the higher rated businesses

8 months ago

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Robin

Mistake......nothing but excuses everytime we dealt with this home warranty

8 months ago

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Patricia

Thought they would be a better warranty company than what they are

8 months ago

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Paul

Thought was an easy steps to get things done!! It’s a total joke!

8 months ago

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Robert Rosenberg

I mistakenly thought they were a good company to use

8 months ago

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Mike

Can't schedule their vendors to show up after initial inspection.

8 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

2 years ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

2 years ago

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Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

3 years ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

3 years ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

3 years ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

3 years ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

3 years ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

3 years ago

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

3 years ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

3 years ago

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

4 years ago

Choice Home Warranty Reviews