Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Roger A. mager Scottsdale, AZ

CHW is a JOKE!! I would never use [again] nor recommend CHW YOU deny an A/c repair Claim... when the Technician you sent out said "normal wear and tear!"

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

star star star star star

Joe Zmarzly Friendswood, TX

The tech came the next day, solved the problem, and was great to work with!

4 years ago

star star_border star_border star_border star_border

Jeff Campbell Arlington, VA

I purchased a 3 yet plan for peace of mind… I have submitted 3 claims for system failures and each claim DENIED … I feel as though I have been scammed by your company….

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 11th, 2021

star star star star star

Patrice Wayne Checotah, OK

Very quick response with resolving my issues & submitting my claim.

4 years ago

star star star star star

Janet BROWN Colorado Springs, CO

Response and service are superb. Would recommend to everyone.

4 years ago

star star star star star

TTV Itzmossy Sarasota, FL

Very helpful and easy to use website customer service outstanding

4 years ago

star star star star star

JAZZY

Derek from DLC Electrical is excellent. Very knowledgeable and professional

4 years ago

star star star star star

Srikanth Bommineni Grand Rapids, MI

It 's best and Smooth claim Process and everything seems good

4 years ago

star star_border star_border star_border star_border

Bs Belle Vernon, PA

Not satisfied at all. Have a water valve that started leaking. This valve is on a main line and is never used. CHW refused to repair for one of 4 or 5 reasons.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

star star star star star

Mary Lou Elkins Saint Augustine, FL

They schedule me very fast!!! I have so far been very satisfied with Choice!!

4 years ago

star star star star star_border

Shailesh Choksi

Great response in creating the claims and getting appointment with contractor's technicians.

4 years ago

star star star star star

Deborah L El Paso, TX

Fast, professional service to fix dryer. Repairman came Within two days

4 years ago

star star star star star

robert roush Lakeland, FL

easy to deal with set up a time to get my washer fixed very quick thanks

4 years ago

star star star star star

ronald alexander New York, NY

They responded to my need and sent a technician to my house within 24 hours.

4 years ago

star star star star star

stephanie imperial Skokie, IL

Very easy process to file a claim . Problem resolved in a timely manner

4 years ago

star star_border star_border star_border star_border

Moe Karbassian Easley, SC

Dishwasher out and took you two weeks to send a technician and now I have to wait 3 more weeks for the part. That would make it 5 weeks out of dishwasher ?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 22nd, 2021

star star star star star

Don Shumaker Las Vegas, NV

Quick response & fixed the problem immediately. Very nice technician.

4 years ago

star star star star star

Alevtina I Katy, TX

Very professional services! Easy to request , fast to perform.

4 years ago

star star star star star

Linda Johnston Seaford, DE

Excellent and very prompt service. Technician was excellent. Thank you.

4 years ago

star star star star star

Todd Schannep Atlanta, GA

A/c went out, within couple hours CHW lined up a technician for the next day.

4 years ago

star star star_border star_border star_border

Arun Bhatia Germantown, MD

When I got the Warranty I thought everything was covered. Now, for pushing out water in the clogged pipe of the HVAC I had to pay $60 extra ! Why ?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2021

star star star star star

Nelson M Lake Worth, FL

Very rapid response to the claim. Will recommend to friends and family

4 years ago

star star star star star

Patrick S El Paso, TX

Excellent service. Easy to use. Dryer fixed in less than 72 hours.

4 years ago Edited January 10, 2024

star star star star star

Susann Cannon Goose Creek, SC

i was so thankful for their quick service and good coverage.

4 years ago

star star star star star

Kim Jones Marietta, GA

Very responsive. The service people they send for repairs are top-notch.

4 years ago

star star star star star

Travis Sessions Powell, WY

Easy to work with! Quick response time! You cover what you say you'll cover!

4 years ago

star star star star star_border

Tiffany Ulloa Aldie, VA

Recently put in a claim and CHW hasn’t been able to get a contractor. A little frustrated.

4 years ago

star star star star star

Bernadine Taylor Newport News, VA

so far so good abe was very helpful and answered all my questions

4 years ago

star star star star star

Charles Edward Buntyn Sr. Xenia, OH

Kind, knowledgeable and let me explain what I was looking for.

4 years ago

star star star star star

Jorge mendez Danbury, CT

No hassle claim, technician was knowledgeable, worked clean and fast.

4 years ago

star star star star star

Vivian Chicago, IL

Great customer service. great representative who explained the plan clearly.

4 years ago

star star star star star

Patti loew Portland, TN

Quick efficient and sent a really great repair man was very thrilled

4 years ago

star star star star star

David Kwon Buford, GA

Great communication from beginning to end and very friendly technician

4 years ago

star star star star star_border

Mary Shelton Fuquay-Varina, NC

Quick to send out service repair technician and keeping the service charge reasonable

4 years ago Edited September 6, 2022

star star star star star

michael sakash Raleigh, NC

The technician was efficient and fixed our air conditioner in less than an hour

4 years ago

star star star star star

Tameeka Robotham Hyattsville, MD

I always receive great service! CW is recommended to all!! 😁

4 years ago

star star star star star

Michael Mele Staten Island, NY

It was very easy to file a claim online. The they fix my issue the next day

4 years ago Edited September 14, 2021

star star star star star_border

Delores Owens Wood River, IL

I want them to come right away and it take a day to get some one,but all in all is ok

4 years ago

star star star star star

Ed Sanders Sylva, NC

Competent and friendly service. Explained how to prevent it in the future.

4 years ago

star star star star star

rif_raff2021 Sheridan, IN

They have been very easy to work with, great customer service.

4 years ago

star star star star star

Richard J Daniels Marble Falls, TX

.Service Rep Spoke English. Better service fee than AHS. Very friendly service

4 years ago

star star star star star

kathi mcclain Collierville, TN

the professionalism and efficiency of who I deal with. Christy S and Chelsea S

4 years ago

star star star star star_border

Raul Villazana Snyder, TX

Just start plan sounds good and agent Ruben was straight and to the point bout the plan

4 years ago

star star star star_border star_border

Evelyn Delgado Jacksonville, FL

There was a raise in the price I pay the technician, , and I don't recall any communication of the price hike.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 23rd, 2021

star star star star star

GAIL SMITH Rio Verde, AZ

They have being great to work with. The response time is excellent.

4 years ago

star star star star star

Vickie Robinson Tyler, TX

Timeliness of service Reasonable charge Professional customer service

4 years ago Edited January 10, 2024

star star star star star

Jayne Wright Greenville, SC

It was very easy to acquire and we found it to be very affordable .

4 years ago

star star star star star

Augustus Kamburis Gardnerville, NV

Fast, professional, quick to have the issue resolved. Could not be happier.

4 years ago

star star star star star

Humberto Cortez Windermere, FL

Mr. L was very courteous, professional, helpful and very attentive to my needs.

4 years ago

star star star_border star_border star_border

Ron Vincent Highlands, TX

Person on the phone was hard to understand! I was never told what the Service Call Fee would be. I am not a happy customer.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 19th, 2021

Choice Home Warranty Reviews