Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Jasay Ketchum Orlando, FL

They was quick to respond took care of problem The nextday we had a tech here

4 years ago

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Dave Borosak Atlanta, GA

Easy, fast efficient cost effective service. Would highly recommend.

4 years ago Edited November 3, 2023

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Barbara CA

I called and the serviceman was out the next day. He was fast and pleasant

4 years ago

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Ben Francois Largo, FL

They have gotten the issues I informed them of incorrect which makes for costly delays.

4 years ago

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Demetric Payne TX

Everything sounds good all I can say is they have good rates at this time

4 years ago

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Anita Anderson Charlottesville, VA

I always receive the best customer service. Timely. Respectful. Friendly.

4 years ago

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Rapturesaint ‘Aiea, HI

The person who repaired our freezer was a super repair person

4 years ago

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Vatsal Patel

Service fee $75 + $5 tax Do you guy charge $5 extra? Technician charge me $5 extra

4 years ago Edited June 5, 2025

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Elizabeth Hodge Arnold, MO

Choice HW never pays out the claims or approves a fix. If they don't like what a technician says is wrong they will literally keep reassigning your claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Renee Clyde Decatur, GA

I received a follow up call in a surprising great time frame

4 years ago

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Lora Hall Clayton, NC

The last technician for my leaking sink was Awesome thank you for the quick response

4 years ago

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Margaret Harder Ormond Beach, FL

They were quick to set up an appt. time. Will let you know how it turns out.

4 years ago

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jeffrey mucha Temple, TX

Choice Home Warranty has denied every one of my claims despite them being covered in the premium plan. The only claim they accepted (after argument) was re-keying the doors.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 26th, 2022

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bob wolfe Pawleys Island, SC

Prompt and fast claims processing The field work unfortunately is not as fast.

4 years ago

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Marc Oliveri West Palm Beach, FL

Miles was a great salesman. He explained everything I needed to know.

4 years ago

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Jim McGaughy Dallas, TX

Fast on time of getting us the help we needed the service tech was great

4 years ago

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Nola L Montgomery, AL

I like the monthly price and coverage. Glad I show the commercial.

4 years ago

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Vanishing Tiger

So far so good. The guy cared a lot and gave me clear information

4 years ago

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Stacey Holmes Culpeper, VA

So efficient and fast huge difference from my previous HW company

4 years ago

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Dawn Brown Racine, WI

You sent out a company that was unprofessional and then made us wait for a new company. Then deny the claim for the same reason you deny every claim. It’s unacceptable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Margie Suggett Chicago, IL

David A was very knowledgeable and proficient. He got the job done.

4 years ago

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John Bayne Altamonte Springs, FL

Quick response and friendly service. Repairs were fast and professional.

4 years ago

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Tricia Culotta Broadview Heights, OH

I waited 2 weeks for the appointment and the technician immediately said what the problem was when he arrived. Choice warranty wouldn't allow him to complete the job

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Shae hart Fort Worth, TX

Excellent customer and call time. The use of the website is of a great deed.

4 years ago

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Leslie Gehris Washington, DC

The agent was friendly, knowledgeable, and answered all my questions.

4 years ago

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SALLY WOOD MCDONALD Bradenton, FL

Alvin worked to get me the best coverage for the lowest price

4 years ago

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Generato Soliman Mercado Columbus, OH

The response was prompt. The recommendation to correct the problem was fair.

4 years ago

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Sandy St Louis, MO

The claims department is easy to get in touch with. Very courteous & helpful!

4 years ago

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Sue Jung Cary, NC

Quick arrangement was made and repair process was easy. Thanks

4 years ago

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MOHAMMAD QADEER Algonquin, IL

Good experience and always found very professional and courteous team members

4 years ago

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ArtesiaNCharles Johnson Upper Marlboro, MD

I love choice warranty. They always provide great timely service.

4 years ago

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Jennifer King Phoenix, AZ

Friendly, personable, and answered all my questions before I asked them.

4 years ago

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ricardo meza El Paso, TX

Excellent customer service! They listened to resolve my issue!

4 years ago

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E. P. Reynolds Shreveport, LA

I was sent a blanket/template denial of my initial claim and had to appeal. CHW declared facts in their denial that were not and could not be proven. I'm very displeased!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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TomLO Columbus, OH

So far, so good! We'll see when the tech gets here and provides the analysis.

4 years ago

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Keith McNeil San Antonio, TX

Expedient response and professional customer service/support.

4 years ago

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Tiffany Moore Washington, DC

Choice doesn’t cover anything just like my last company. I have called them and filed a claim and both times my repairs were rejected.

4 years ago Edited January 3, 2022

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 3rd, 2022

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DOLORES MANTILLA Hempstead, NY

The technician was respectful and knowledgeable. He did an excellent job!

4 years ago

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Carrie Shaver Odessa, TX

I placed 3 claims on the same day. All 3 were fixed within 24 hours

4 years ago

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Dave West Dundee, IL

Choice had a technician out to make the repair the next day. Problem resolved.

4 years ago

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Sharon Independence, OR

I am constantly receiving false information from representatives of choice and their vendors. I constantly receive inaccurate emails from choice regarding appoints.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 28th, 2021

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William Ogle Chicago, IL

When I needed to have stove top repaired the service prompt and performed well!

4 years ago

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vahid mirzaie Leesburg, VA

VERY STRAIGHT FORWARD COMPANY, EASY TO WORK WITH. LOVE THEM ALREADY

4 years ago

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Marilyn Washington Pleasant Grove, AL

Too long with my second claim…. charge to much for the fee. not really satisfied with the company right now

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Michael Las Vegas, NV

Easy to make a claim and they send out the best service providers.

4 years ago

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Eileen Solimene Palm Beach Gardens, FL

Shah did an excellent job. Quick and very professional. Thank you.

4 years ago

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Fefe Dallas, NC

Increase in coverages, explained by rep he was friendly and got my claim setup right away.

4 years ago

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Martha Jean Hoehn Hamilton, OH

I was incredibly impressed by the speed with which I received a call.

4 years ago

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Franz Juran Palm City, FL

Good response time. First time user so we will see with the vendor

4 years ago

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Frederick Quichocho Dunedin, FL

Prompt service and quality tradesmen appointed. What more can you ask for?

4 years ago

Choice Home Warranty Reviews