Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Verified Customer

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Dan

They made big promises. In reality none were honored.

8 months ago

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Sandra

I am not satisfied with the service at all.

8 months ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

2 years ago

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Marie Greensboro, NC

This time was good but the previous claim was never processed so I never saw a technician. I hope this never happens again. It cost me a lot more than ,$60

2 years ago

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Carol Babinski Jacksonville, FL

I do not like rude pushy sales people who don't listen when I try to speak and speak over me like I am not talking. I canceled the policy still it looks like it has not been canceled for a so called highly rated company I don't see why it's rated this high. I do not recommend getting thier policy

2 years ago

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Odette Gittins Mission, TX

Home choice warranty it’s a great company always has help in all my reparations and claims .I highly recommend it.

2 years ago

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Dove316

Choice is by far the worst company I've ever had to deal with. My top of the line furnace died, they installed the cheapest furnace around, Goodman. It stopped working properly too. Don't waste your money on this company. They pay for good reviews, so most of them are fake.

3 years ago

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Twana Gilles Oklahoma City, OK

I found the representative to be very kind and helpful, and he gave me peace of mind regarding my choice to choose this company.

3 years ago

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Tomas Tovias El Paso, TX

I truly liked the coverage and customer service . There is nothing I disliked 2 claims fixed right away

3 years ago

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TheOne AndOnly Gibsonia, PA

My washer broke, the warranty company sent someone local out and he fixed my washer for $50 deductible at the time.

3 years ago

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Rosie Ewing Arlington, TX

I have not filed a claim with this company yet. However, the price for the policy was competitive and fair.

4 years ago

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shawne bradley San Francisco, CA

The Choice Home Warranty program was an excellent warranty program with reasonable rates and excellent customer service

4 years ago

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Azzam Innab IA

So far it looks very good and take lot responsibility from me to fined the rite poeple to do the job

4 years ago

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Billy Brice TX

I have had it for a few years, and still do, but first time I tried to use them, it was a Huge hassle. Ended up getting some satisfaction, but not what was promised.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bonnie Cody Charlotte, NC

I did not have a good experience with trying to join this company. The advertisement did not correspond with actually application to join. Representatives did not seem to be adequate.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Gita Singh Atlanta, GA

The tech was horrible for our dishwasher. He did not know how to fix it. He said he would say it needs a new part, but instead he took our money and wrote that nothing was wrong. I think it was because he did not want to come back and fix it because he did not know home. Home warranty is worthless.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Jennifer S Henderson

Bought my house in May. Dishwasher stopped working last week. Paid the $65 for a service visit. Was told it was not repairable. Then told Choice would not replace it either but would give me a check to get a new dishwasher. Problem is the amount is only $246 which is not enough to purchase a new dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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A Z

Horrible experience with this company. They just take your money and won't pay for anything.

4 months ago

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Verified Customer

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Allen

Terrible! Slow to respond and very slow to send our repair crew

9 months ago

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Thomas

Raised the price without telling me that's horrible business

9 months ago

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Orv

Quality of service not good. Takes way too long for work to be done.

10 months ago

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Steven

It takes a week or 2 to get something repaired.

10 months ago

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Debra

Zero stars exactly. Denied coverage on a broken HVAC system that is 20 yrs old!

10 months ago

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Mitchell

Terrible, dont even bother making a claim they will not fix anything

11 months ago

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Verified Customer

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Sandra

Still waiting after 3 weeks to get my a/c finished.

11 months ago

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Jeffrey Waack

Denied! Denied! Even on the appeal, the adjuster kept misstating the policy verbiage to fit his denial.

7 months ago

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Marcia Hart

You can’t find repairmen in our area. When I was told it wouldn’t be a problem.

7 months ago

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susanlightx

The company is ok. But if the repair involves repairs such as drywall and paint they dont want to cover ot.

8 months ago

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Judy

They do not provide what they advertise and sell to the customer.

1 year ago

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Sam

They did not pay for the cost of replacement.

1 year ago

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Mubarik

Choice itself may be ok but the company you authorized to work is tribble.

1 year ago

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Verified Customer

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Annette

No one NEVER returned my calls. Denial of a claim.

1 year ago

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Marvin Brown

Very slow response time never found a vendor to fix my AC

1 year ago

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Russell hackenberry

Repair company can not fix and referred all the time please call me a supervisor please

1 year ago

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Theresa

I was very disappointed with the way my claim was handled by the tech.

1 year ago

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Nancy

Scam- find excuses not to cover things that they clearly state in contract are covered

1 year ago

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Thomas

I have had a broken ice maker for over 3 months and still no one has come out to fix it.

1 year ago

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Craig Perry

Disappointed witb replacement policy. Not really enough

1 year ago

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Sandy Deardorff

Reasonable price. But having problems with repair.

1 year ago Edited December 9, 2025

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Dale

It takes too long to get things repaired.

1 year ago

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Wilford

The lack of communication and coordination with contractors and customers.

1 year ago

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Geri

A good type of insurance if you own your home, but not by Choice.

1 year ago

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Earleen Tudor

Waiting to long for money for replacement of microwave.

1 year ago

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Colin

Extremely poor customer service warranty company that hires incompetent service providers.

1 year ago

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Rebecca Craven

I am still waiting on my ice maker to be fixed

1 year ago

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Ken Alexis

Customer service stinks, their atitude is that to bad if don't agree with them.

1 year ago

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Robert

Sending unqualified tech to my house to repair dishwasher

1 year ago

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Sassan

They suck , it takes for ever to fix a claim two months for a fridge and still not fix. They suck.

1 year ago

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Namia

The whole process is too long and ppl never approve anything

1 year ago

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Kirk Garfield

95% of the time repairs are poorly made by people uninterested in preforming equality repairs.

1 year ago

Choice Home Warranty Reviews