Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Gee Charlotte, NC

Excellent customer service. Representative was very helpful.

4 years ago

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David Noe Ringgold, GA

The tech was great, courteous and professional!! Efforts to reach anyone at CHW for clarification were non-responsive, especially from a Mr. F.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 25th, 2021

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JANIE FLORES ,

GOOD AND COURTEOUS SERVICE. ATTENDED QUICKLY AND WILLING TO HELP

4 years ago

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SUZY Zephyrhills, FL

REQUESTS FOR SERVICE HANDLED QUICKLY AND CONTACT APPROPRIATE TECH.

4 years ago

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Violy Las Vegas, NV

Technicians come on time and did their own job or specialty....

4 years ago

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Kenneth Zerr Defiance, MO

Had an air conditioner go out and they denied my claim even though 2 technicians said it was a valid claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Feb. 22nd, 2021

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Ron & Donna Owen Cerro Gordo, IL

This was our first claim. Your service Department was very helpful.

5 years ago

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Kristi S Shelton Friendswood, TX

Easy to file Claim. Frustrating how long to get part. Technician was friendly.

5 years ago

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Frank Charles Auster Metairie, LA

Fast response for my problem and the tech was fast with his service,

5 years ago

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jamie Galvan DeSoto, TX

choice is always quick to respond and have never denied a claim for repair

5 years ago

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Donna Branch Kempner, TX

Great customer service. Very fast and efficient professional s

5 years ago

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james pierce Chicago, IL

Fast and professional. Really happy I switched my home warranty service.

5 years ago

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Edmond Lee Winter Springs, FL

Online repair request fantastic very quick response and scheduled appointment

5 years ago

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Keith P Turley Cypress, TX

They give a fast response. They have good contractors that show concern for the customer.

5 years ago

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Gloria Landa ,

Phone service with representative "Albert" was great very professional in explaining coverage of policy

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.

Feb. 9th, 2021

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Kendall Anderson Jr Germantown, TN

Quick and fast. The technician knew what the problem was and fixed it.

5 years ago

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Scott Port Saint Lucie, FL

Jake was quite informative and assuring. I bought the policy

5 years ago

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Mary Derby North Andover, MA

I have not had a chance to use it yet but the sales person was very helpful

5 years ago

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Clyde Cooper ,

It was very good Conversation and he was very helpful Thanks

5 years ago

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Deb Ringgold, GA

Sent email for claim. Quick response with date and name of plumber

5 years ago

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Patricia Taylor-Estwick

I called with a concern and I was provided with help the next day.

5 years ago Edited January 10, 2024

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Sheila Barnes ,

Awesome Customer Service answered all my questions very knowledgeable

5 years ago

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Gwendolyn Williams Woodbridge, VA

The customer service reps were very efficient and thorough with my claim.

5 years ago

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Carl H Springs Davidson, NC

You have to best personnel working for you. They are friendly, courteous, and professional.

5 years ago

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Lillian Davis Macon, GA

best customer service, ease of talking with rep to simplify my repairs.

5 years ago

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Caryn Hackney Maplewood, NJ

My preference would to have the appointment within 1-3 days but I had to wait over a week.

5 years ago

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phyllis gillespie

I really like CHW they are very much on the ball to getting problems solved

5 years ago Edited April 4, 2024

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Mary E Smith Merchantville, NJ

right now I do not have an experience, but the representative was very nice

5 years ago

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Ayant Wood Kernersville, NC

Great experience but didn't realize deductibles increased almost double for me.

5 years ago

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WM Turner Gaffney, SC

Choice Home Warranty sent out a repair man in just a few short hours!

5 years ago

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Ruby Powell ,

Very polite and helped me with providing me with the best service

5 years ago

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Robert D Mason O'Fallon, IL

Very good, Representative was knowledgeable and had the answers I needed.

5 years ago

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Parveen Aman College Station, TX

It was very quick after i placed claim They checked and finalized

5 years ago

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William Doctor

It does not take Choice Home Warranty long to reply to a problem in your home

5 years ago Edited January 10, 2024

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Oliver Leggett Newton, MS

Like that the company responds to claims quickly. I don't like the deductible price.

5 years ago

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Alnoor Rajan Allen, TX

Technician was very professional and thorough. Excellent service!

5 years ago

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Liam Bonner Carmel, IN

Super easy to file a claim. Great response rate and customer service!

5 years ago Edited January 10, 2024

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Chuck

The customer support experience was frustrating, as it took a long time to receive service. I had multiple issues with my garbage disposal under warranty; a technician came out but then refused to use the service, leaving me to pay out of pocket. Overall, I was disappointed with the support and warranty handling.

5 years ago Edited December 11, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Bluedawn52 Corpus Christi, TX

Very informative, rep was very helpful and gave me all my options.

5 years ago

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Joseph Ferdinand Arlington, TN

Expedient response to request. Poor coverage/remedy for damaged or irreparable appliances/systems. Not what was expected. Will not extend warranty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Elbis Garcia Norfolk, VA

It took some time but the service got done It works now but maybe something else broke on the way.

5 years ago

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VERNA LECONTE Winter Springs, FL

The technician was excellent. He was fast, efficient and friendly.

5 years ago

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ANTHONY SHOULDERS ,

The customer service was nice and they made you feel at home.

5 years ago

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Maria Mahaffey Lansdale, PA

Go w/ another company. Won’t fund repairs. Keep finding other companies to come out and then say repairs aren’t covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 5th, 2021

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Richard O Rendon Northridge, CA

Took my service call, and sent a certified plumber to take care of the issue.

5 years ago

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Vicki Anders Lake Charles, LA

Very professional. On time, efficient, explained problem to me, very polite!!

5 years ago

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James Cassell Walnut Bottom, PA

So far responses times have been good. recommended tech was great!

5 years ago

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Gloria J Harris New Orleans, LA

I called a claim in for plumbing repair. The technician was very good.

5 years ago

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Steve Sierra Vista, AZ

Covers all the important things. Easy to get someone on the phone n

5 years ago

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kim lane Baytown, TX

Customer service is exceptional! always prompt and on time with their response

5 years ago

Choice Home Warranty Reviews