Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

star star star star star

Jaime E Rodriguez-Maldonad Killeen, TX

Customer service are very friendly and explain me in details was all about they cover .

7 years ago

star star star star star_border

J Hall Hawkins, TX

Very rapid resolution to the issue with my clothes dryer. Friendly and knowledgeable dervice technician.

7 years ago

star star star star_border star_border

Lorraine Connor Washington, DC

Ok. I have no comparison. So far so good. I did have to call 3 times. A lot of phone tech. When I got someone they were professional.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 22nd, 2018

star star star star star_border

Catherine Long Lumberton, TX

They were very prompt and got me back up and running thiubit took extra days atleast I can dry clothes again

7 years ago

star star star star star

sUNIT West Chester, PA

THEY WERE ABLE TO SCHEDULE AN APPOINTMENT AND GET THE RIGHT REP TO FIX MY WASHER!

7 years ago

star star star star_border star_border

Arlie Appler Cuba, MO

It's too early to offer an accurate opinion other than to say the process of arriving at an agreed upon premium was exhausting!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2018

star star star star star

Ruseell Sitton Weatherford, TX

Took awhile for guy to come back out to look at fridge again for same issue but was resolved

7 years ago

star star_border star_border star_border star_border

Ocea McCarty Washington, PA

They charged me before my contract started and are attempting to not allow me to cancel. I've called multiple times to cancel because the contract has not started and I am stuck on hold and hung up on instead.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were no longer interested in our services. Your policy has been cancelled, per your request.

Choice Home Warranty

Aug. 9th, 2018

star star star star_border star_border

Holly

Since I have no idea as I just signed up, can only observe that your warranty seems to cover things that I am interested in

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

star star_border star_border star_border star_border

Maria Spring, TX

I have yet to have one claim covered. It is frustrating to pay for a service yet they always find a way to get out of covering. Also some of the companies in my area they use are not very good.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 17th, 2018

star star_border star_border star_border star_border

Vinal Lewisville, TX

This company is HORRIBLE. Their own technicians will tell you they won't cover repairs. Look up Choice Home Warranty Rip Off and Choice Home Warranty is a Scam on Facebook for actual customer reviews.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

star star star star star_border

Patti Kahn Boca Raton, FL

The people that I talked with today were very curtious , helpful and made me feel welcome to join your team.

8 years ago

star star star_border star_border star_border

Roland B Polite Converse, TX

Almost every claim submitted could not be resolved … it either not in the covered in the policy or could not be fixed .. same is with my dish washer

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

star star star star_border star_border

Fred Jackson Peoria, IL

The agent I dealt with on the phone was very helpful and made me feel comfortable with my choice of purchasing this coverage

8 years ago

Reply from Choice Home Warranty

Dear Fred Jackson,

Thank you for choosing Choice Home Warranty as your service provider.

Regards,
Choice Home Warranty

Jul. 13th, 2018

star star star star star

E.indels Dallas, TX

Very prompt service. The service providers assigned by Choice have done an excellent job.

8 years ago

star star star star star

Sally T Drews Pinellas Park, FL

It is a great choice for a Home Warranty! Repairmen are on time (advanced call) and professional.

8 years ago

star star_border star_border star_border star_border

Gleng Delaware, OH

Before deciding on purchase asked for a sample copy of the warranty but they would not provide. I then stopped all conversation with them and renewed my contract with First American!

8 years ago

Reply from Choice Home Warranty

We regret to hear that you did not choose Choice Home Warranty as your provider. For future reference, our policy is available for public viewing at .

Regards,
Choice Home Warranty

Jul. 5th, 2018

star star star star star

Fran Lake Wales, FL

Brad C was very helpful, patient and kind in helping me find what will be the best package for me

8 years ago

star star_border star_border star_border star_border

Judith Insinga Bellmore, NY

I had a claim on my refrigerator (leaking) going on 3 months...not resolved...part on backorder....repairman says nothing he can do??? I am going to cancel this contract unless I get a new refrigerator!

8 years ago

star star star star_border star_border

John Deamos Georgetown, TX

Signed up yesterday (6/28/18) and asked for a detailed email of your charges. You charged my credit card but no billing copy yet.

8 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

star star star star star

KAREN Claymont, DE

The Choice Home Warranty provided great customer service and timely plumbing services.

8 years ago

star star star star star_border

Jaime Luis Ortiz Miami, FL

Good service. The person I talk was very nice.and give the information I need. Very happy whit the service

8 years ago

star star star star star

Janet Raphael Chino Valley, AZ

I WAS TREATED HONESTLY AND FAIRLY BY YOUR REPRESENTATIVE AND WAS SO GLAD I MADE THE CALL

8 years ago

star star star star star

Richard Elliott

Very responsive customer service. Offered a great deal on renewing a home warranty program

8 years ago

star star_border star_border star_border star_border

Jesse Hill Telford, TN

Claim Denial. Very unimpressed! We had our ac break down and called them. We were told that or coil was leaking due to rust and corrosion. But none were visible. Sounds suspect

8 years ago

star star star star star

Shereen Arulpragasam Knoxville, TN

You promptly set up my appt The people who came were polite friendly and efficient.

8 years ago

star star_border star_border star_border star_border

charles pickail Four Oaks, NC

your company's sales people are good talkers they will tell you every thing you want to here I would never in my life renew my contract with this company. .I hope no one makes the same love that I did

8 years ago

star star star star star

helen Raleigh, NC

Excellent communication between technician, professional and quickly solved the problem.

8 years ago

star star_border star_border star_border star_border

Billy bungert Surprise, AZ

I had another provider and after the first year the renewal price almost doubled! Then I contacted choice and spoke to Anthony. Price was excellent and he answered all of my questions!

8 years ago

star star star star star

david warren Pinellas Park, FL

Choice pick what they will cover pipes under floor in kitchen would not help with anything.

8 years ago

star star_border star_border star_border star_border

Deb Ehrreich Mound, MN

They never notified me that the claim was approved. I had to call the company choice and find out the status of the claim she claimed that there was an email sent and I never got one

8 years ago

star star star star star

Brenda Carsey Westerville, OH

Our CHW rep, Tom N., is excellent at helping us when we need it. Our scheduling was perfect.

8 years ago

star star star star star

arenia miller West Babylon, NY

The representative I spoke to was courteous, knowledgeable, informative and helpful.

8 years ago

star star star star star

Robert Palos Park, IL

Just signed up with the company. However, the customer service in doing so was excellent.

8 years ago

star star_border star_border star_border star_border

Hani Husayni Plano, TX

The dishwasher hose needed to be replaced. It’s 12 years old. The claim was rejected ! They claim that the hose was installed too far from the sink, so it’s not properly used.

8 years ago

star star star star star

Gregory Morris Springfield, MO

Great customer service! Fast, fast, fast service. The, washer, and garbage disposal was fix fast!

8 years ago

star star_border star_border star_border star_border

Marilyn Monroe

MANY 5 STAR RATINGS - THEY HAVE GREAT SALESMEN. HOWEVER, they do not stand by their product, or pay claims. Don't be fooled! Read real reviews from people who actually attempted to file a claim!

8 years ago

star star star star star

Sharon Neal Las Vegas, NV

I was able to get a great plan, because Nathan was very knowledgeable,which helped a lot

8 years ago Edited January 10, 2024

star star star star star

Marcus Anderson Stone Mountain, GA

The agent was well knowledged, and went out his way to give the lowest price available.

8 years ago

star star star star_border star_border

Alexis Comodore

After careful review of the policy I decided to cancel . There are too many exclusions. I am still waiting for the total refund I was promised

8 years ago

star star star star star_border

Barbara Smith Jonesboro, AR

It was easy to sign-up, but I really needed more information on the complete plan in writing. I'm taking a chance.

8 years ago

star star star star star_border

Regina Sheffield Amarillo, TX

Just signed up! Representative was super knowledgeable and very helpful helping me choose a plan for us! Thanks Luke

8 years ago

star star_border star_border star_border star_border

Mel Henderson, NV

My experience with Choice Home Warranty has been only frustrating. There seems to be one excuse after another for not honoring anything. A real rip off from day one. I will not be renewing anything with Choice Home Warranty.

8 years ago

star star_border star_border star_border star_border

Jerry Eubanks Summerfield, NC

Tried to get my refrigerator repaired. Told me It was not under warranty. When I bought my policy the salesman told me everything on appliances were covered PERIOD. That’s why I went with the company.

8 years ago

star star star star star_border

Mary Lou Reynolds Shallotte, NC

Our experience with Choice Home was informative, and good. Blake explained everything to our satisfaction

8 years ago

star star_border star_border star_border star_border

Robert Lyn Leesburg, FL

I called back to agent who i took policy with,he promised to call back,until now no reply.I called because my info. Is wrong,i am thinking of cancelling,as I think that all he wanted was my business,what a shame

8 years ago

star star_border star_border star_border star_border

Tom Metzler Nixa, MO

I have had multiple service calls on my dishwasher and water heater. At least 4 calls for each unit. Choice advertises "repair or replace". I am wondering at what point does the replace come into play?

8 years ago

star star star star star

Peggy Youngsville, NC

The rep was very informative and explained everything to me. He was also very nice

8 years ago

star star_border star_border star_border star_border

John russo Queen Creek, AZ

Signed on about a year ago for my house in Arizona. This company should be ashamed of themselves service stinks and just try to get something covered under the warranty a real big disappointment and a total waste of money

8 years ago

star star star star star

Margaret Wick Coppell, TX

Rep very helpful. Service excellent and CHWarranty outstanding when need a problem solved.

8 years ago Edited January 10, 2024

Choice Home Warranty Reviews