Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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john chapman Baltimore, MD

quick claim response 7 claims over 4 years they answer the phone!

3 years ago

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Ramesh Raghavan Katy, TX

The plumber came on time. He knows his job. Fixed the faucet in not time. Great

3 years ago

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kelly s Lawton, OK

They were great on the phone… Still waiting 3 days later for a plumber to contact me

3 years ago

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Patrick Bilicki St Louis, MO

Fought me the entire way. What was suppose to take 20-30 minutes took 8 hours and the company wanted to cancel my install.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Lindy McLeod Gulfport, MS

Reliable and excellent plan. I will refer this Choice Plan to others.

3 years ago

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SSmith Lexington, KY

Quick and response and very easy to schedule online company for repair.

3 years ago

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Lawrence McRae Madison, AL

To many items that require repair are not covered! Once my contract expires I'll be searching for another company that covers dose things in the home.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 25th, 2022

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john mccleery Tampa, FL

Always ready to resolve any issues that I am having a problem with.

3 years ago

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Home Resident Miami, FL

Fair to Good. Technician response is excellent. CHW review replies often take a long time, relatively speaking.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Darla Wood Raleigh, NC

It's a good service to have when you don't have a trusted professional to call.

3 years ago

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Wilbert N King Elkton, VA

everything went as promised. The technicians came as planned and quickly solved the problem.

3 years ago

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Margie Padilla Miami, FL

Ronnie was great and very knowledgeable. He fixed the problem quickly.

3 years ago

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Daniel Hansen Riverside, CA

Agent laid out all the options and did his best to save me money.

3 years ago

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Scott Hartman Edmond, OK

Theophill was great. Extremely helpful and answered all my questions.

3 years ago

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Crystal Norment GA

It's great, hassle free. They deliver. Good professionals and quality service

3 years ago Edited January 10, 2024

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Sagar Bristow, VA

My refrigerator become unrepearable and Choice Home Warranty did not replace my refrigerator but imburse me less than 45% of the price of my refrigerator.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Lorrin Arnold Sweetwater, TX

Customer service is amazing. They went over everything in detail with me

3 years ago

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Thomas Sanchez Wichita, KS

Policy #: 990302753 Claim #: 154582159 Tech came her on 04/21/2022 and made diagnoses. Nothing has happened since. Dryer is still in need of replacement or repair.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Frank Renda Maricopa, AZ

Easy to set up a claim ,tech was great ,keep up the good job.

3 years ago

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Tom DeNapoli Shallotte, NC

i was told by the sales person the it is pretty much all included program, as it turns out my air conditioning problem is one of the few things that is NOT included

3 years ago Edited May 12, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

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Peggie Robertson Wichita, KS

Called in claim on 5/10/22 @ 4:29pm have not heard anything. Called 5/11/22 @ 7:00am and went on line and no response. My rating at this time would be very low.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 11th, 2022

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Dorothy Thornton Ringgold, GA

Friendly service, tried to sell us more than we could afford

3 years ago

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Larry Bozeman Tampa, FL

The technician was excellent and so was his work. All is great

3 years ago

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Rafael Ruiz Spring, TX

It was very easy to file a claim via Choice Warrant’s website.

3 years ago

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Shane Nolen Richmond, TX

Technicians all but one have been fantastic. Case Manager being difficult to work with.

3 years ago

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keith w woodward La Marque, TX

always quick response. Great warrantee company. Highly recommend AMAZING

3 years ago

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thomas sanchez Wichita, KS

Tech came and made evaluations of the problem. After two weeks nothing has been done to resolve the problem. Nor any communication regarding the solution.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 9th, 2022

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Thomas J Heslin Greensboro, NC

Technician was extremely on time and was very personable and professional.

3 years ago

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Data Geek Round Rock, TX

Prompt assignment of work orders. Honest claim approval process

3 years ago

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martha anderson Hummelstown, PA

It was easy to file a claim. The service company contacted me quickly.

3 years ago

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John Voorhies Pompano Beach, FL

Enrique came in he was professional took care of everything, perfecto

3 years ago

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Marine Baghdasaryan Anaheim, CA

One of the best home warranty!! Very professional, quick response.love it !!!

3 years ago Edited January 10, 2024

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Ringo Chinoy Alexandria, VA

Choice Home Warranty sent a very competent technician to fix our dishwasher!

3 years ago Edited January 10, 2024

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Corinne Ramirez Denver, CO

I love CHW. They are always there when I need them. Quick dependable service.

3 years ago

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Robert Feins Bedford, NH

The first vendor never showed and when contacted said he was unable to come. The second guy was great

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Carol Chase Harrisburg, PA

Submitting a claim was easy. The tech came quickly and problem was resolved.

3 years ago

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Jefferson Jordan TX

Everything went well. Contract service is helpful & professional.

3 years ago

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Mike's review Conway, SC

Great Price. I added a pool, extra freezer, and a small refrig.

3 years ago

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Graciela Martinez

I am impressed with the efficiency of the response to my questions.

3 years ago

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Mark Edwards Arlington, TX

Ease of fileing a claim. Now we are waiting to hear from contractor to get started.

3 years ago

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mario sedlock Benton, AR

Submitted a claim due to no hot water. Received an appointment for four days later! It’s also a water heater that has been serviced 3 times before.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Choice Home Warranty Forney, TX

It was fast and easy to sign up. Very polite and knowledgeable on the phone.

3 years ago

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Wayne Dorin Deltona, FL

Easy to make a claim. Fast response. Good choice of service personnel.

3 years ago

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Shairon Jordan Monmouth Junction, NJ

Prompt Attention to Needs!!!!! Easy; User Friendly online Access to Needs

3 years ago

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Susan Stickley Cincinnati, OH

Quick response & CM Appliances, Corey, was super nice & efficient at diagnosing the problem

3 years ago

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randy atkins Concord, CA

Liked what i heard.... Price was right and company has a good review

3 years ago

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Timotheos

I appreciate the flexibility in reimbursing us for an appliance failure!

4 years ago Edited January 10, 2024

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matthew cummings Indianapolis, IN

I just signed up yesterday, but the customer service was very good

4 years ago

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Lindsey Meeks Gifford, IL

Great rates. Leo was amazing to work with. He made everything extremely easy.

4 years ago

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Randy Dixon Temple, TX

Folks were very accomodating and I feel very comfortable with Choice...

4 years ago

Choice Home Warranty Reviews