Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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shirley franklin Indianapolis, IN

First time after waiting for 15 mins got disconnected from representative. Now I'm on hold again for over 10 minutes and I hear no background music or anything so I'm not sure I'm even on hold.

8 years ago

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Martha Vega Avondale, AZ

I love the fast response and the constant communication. i am never misinformed.

8 years ago

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Jim Kutztown, PA

Just Joined CHW. Sales Dept Rep was excellant answered all my questions and reinstated my Plan.

8 years ago

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karen miller Georgetown, TX

the person taking my call was very helpful & had a smile you could see through the phone!

8 years ago

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Theresa newkirk Bedford, MA

Your advertising says 24/7 coverage but you dont have emergency services. Dont help when you have an emergency. Advertising says the warranty covers water heaters but it don't when it needs to be replaced.

8 years ago

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Scott VanDemark Gouverneur, NY

I called due to my boiler heater went out in below freezing temps. It’s been a few days and they can’t find a repairer in my area? So what is the use of paying $75 a month if you can’t help when I need it?

8 years ago

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Ericka Ivery Midlothian, VA

good customer service and very knowledgeable of the business. They answered all my questions.

8 years ago

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Jeff Plano, TX

Called me way too often and were pushy so I chose another company. Even hung up on me once when I challenged their claim of being the best when I saw another rating saying they're not.

8 years ago

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ryan Houston, TX

i submitted a request for a quote and explanation of coverages. The guy that answers the phone acts like i am a problem to him because of his poor explanation of how they work.

8 years ago

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Rosemary MarshallI

My washer broke and now it's been days to wait for the part. I called they have the part but have too may other calls, they said, said they call, I get the impression they could put me off for weeks this way, i hope not.

8 years ago

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Teresa Biko Allen, TX

Great service! Jeff was knowledgeable and friendly! I look forward to doing business with Choice!

8 years ago

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Paul Corby Howell, MI

Great service at a great price. Companies selected to partner with have been great so far. Thanks

9 years ago

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A. Drain GA

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

9 years ago

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Lee Collins Irving, TX

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

9 years ago

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Tammy Fremont, CA

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

9 years ago

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Ramona Killeen, TX

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

9 years ago

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Kevin

My claim was handled in a timely and professional way highly recommend this company

9 years ago

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lisa mason Cary, NC

great response time and customer service. Waiting on my check to purchase a new washer now.

9 years ago

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Mark

Failure to pay a claim $87.50 big mistake

6 months ago

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Gerald Thomas

We are going on almost a month and still not fixed

6 months ago

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Mohammad

never answer phone or call back, stay away

6 months ago

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Shyrl

Not a very pleasant company to work with

6 months ago

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Willie

I saw the commercial and decided to join .

6 months ago

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Shanda

Joke. They do not come repair things in a timely manner.

6 months ago

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Jennifer

They don't repair items they day are covered.

6 months ago

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Tommy

Pathetic company doesn't cover plumbing issues.

6 months ago

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Jayati

Horrible company, they don’t even show after taking money

7 months ago

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Wayne

ripoff,dont replace appliances that cant be repaired

7 months ago

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Anthony

I don’t plan to renew due to terrible plumbing coverage.

7 months ago

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David

It was less expensive than our former company.

7 months ago

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Del Hockley

Still waiting for buy out check! I feel it was very low too

7 months ago

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Randy Carter

Five months to resolve claim and still waiting

7 months ago

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Joel Boardman

They did not follow up well for my taste

7 months ago

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Preston Patterson

no one will finalize my claim. i’ve called 22 times

7 months ago

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Valerie

my rate was raised without any notificati

7 months ago

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Paul

I am still trying to get assistant my issue

8 months ago

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Reta

I filed a claim Oct 25th and no completion has occurred yet

8 months ago

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Ramona

Changed to Choice and its as bad as AHS!

8 months ago Edited January 30, 2026

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Carol

I regret purchasing this home warranty for your company!

8 months ago

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Dan

Thought it sounded good to have apliances etc protected.

8 months ago

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Rajkumar

It’s lousy company. They always find a way not to pay.

8 months ago

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Dale

salesperson lied to me about what choice would cover

8 months ago

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Paul and Cathy Dorman

Read an article that (falsely) had them highly rated

8 months ago

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Bruce Rust

They hid behind the fine print and refused my claim.

8 months ago

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Jeffrey and Rebecca Hallett

Have not been contacted by a service provider yet.

8 months ago

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George Evans

We still do not have heat! Very unhappy!

8 months ago

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Raylene

I hate your company it don’t live up to your standards

8 months ago

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Juanita

Poor customer service. Misleading coverage. No follow up.

8 months ago

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Nargis

Fock you again you people are citer and cite with me

8 months ago Edited November 8, 2025

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Kenneth

It was included with the purchase of our home

8 months ago

Choice Home Warranty Reviews