Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

4 years ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

4 years ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

4 years ago

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Paula Greenfield, IN

We had Choice Home Warranty for about 5 years. Every single thing we tried to make a claim on- they fought us on it! New refrigerator- $100.00! New Water heater-$50.00 they did not want to pay anything at all! New washer-had to fight with them to get anything at all! New microwave above the stove- again fought us with that. Refused to pay anything! Issues with roof- they paid nothing! And could keep going but you get it hopefully! I absolutely would not recommend Choice to anyone! They do not want to pay even though it is in the contract!

4 years ago

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anupam sumessur Washington, DC

It is a good warranty but either the premium or the deductible is too expensive. I used to have it. Very professional staff and are quick to act. Overall worth it.

4 years ago Edited July 6, 2022

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

4 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

4 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

4 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

4 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

5 years ago

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Deidre Walls Temple Hills, Maryland

Convenience in scheduling and great list of service companies.

4 months ago

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Johnny Daniel Furlow Jr. Newnan, Georgia

No time wasted in locating a tech to help me

4 months ago

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Jay Are Ashburn, Virginia

Easy claim reporting and can attach pictures

4 months ago

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jill miner Bayside, Wisconsin

I like the fact there is not a long response time

4 months ago

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lakeisha adebola Washington, District of Columbia

I like that I can go online to submit my claim

4 months ago

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Laura Marie Gonzalez Ramos Atlanta, Georgia

Pretty prompt and good customer service.

4 months ago

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Sassie Mac Dallas, Texas

Loved our technicians but hate the process they have to go through to get approval for work.

4 months ago

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Yolanda Ball Fort Washington, Maryland

I’m very pleased with Choice since becoming a member

4 months ago

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GIL LIGSAY Las Vegas, Nevada

GOOD CUSTOMER SERVICE ON SALES AND CLAIMS.

4 months ago

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Mitch Chappel Budd, Illinois

Very good talk with! Time will tell for the rest

4 months ago

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Kenneth R Ivey Athens, Texas

The coverage is a scam it supposed to help you when you have a break down but it leaves you with high bill to pay

4 months ago

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Carlos M Farrulla Wake Forest, North Carolina

Prompt service. Willing to reconsider claim decisions

4 months ago

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Michael Powell Owings Mills, Maryland

Sales rep did a great job Philip Whitehurst, thank you

4 months ago

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Herman Norwood Lenexa, Kansas

Missed the scheduled time to arrive about 45 minutes .

4 months ago

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Brian Carter Pigeon Forge, Tennessee

Coverage is decent, but you have to pay attention to the exclusions!

4 months ago

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Susan Peters Budd, Illinois

He found the problem but couldn't fix it.

4 months ago

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Robert Dundee Bonita Springs, Florida

Like the concept in theory but needs some adjustments

4 months ago

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jane3312001 Stone Mountain, Georgia

I still did not get contractor to fix my refrigerator after two days

4 months ago

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Sheila Cleary Tampa, Florida

Slow response for a tec to respond could be quicker

4 months ago

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andre williams Victor, Michigan

Quick response good customer service thanks

4 months ago

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Aristoelis Los Angeles, California

Choice is just as shady as all the rest of them- Any way to decline coverage, they will take that route. Horrible.

4 months ago

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Greg Burtis Henderson, Nevada

Service person was great. Very knowledgeable

5 months ago

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gilbert valdez Carrollton, Texas

I do not have an opinion yet just got on today May 29

5 months ago

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Ann Russell St Louis, Missouri

Service never came. New date a week. Keeps saying how I can pay.

5 months ago

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Verified Customer

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Jeannette

I have always had excellent care with Ethen but this year was total different. A disaster

9 months ago

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Shaun

Because a company like you gave them a good review. Id give zero stars if it were possible

9 months ago

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Verified Customer

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Angela Lockett

I chose to work with Choice Home Warranty because it is the home warranty that I currently have.

9 months ago

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George and Delores Cattiny

I was told you have better technicians now. What a lie. They are horrible. I cancelled my contract.

9 months ago

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Verified Customer

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Jennifer

The timing to get an appointment is not idea at all.

9 months ago

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Verified Customer

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Nakoma

I thought you were a good company until you charged me two service fees for same problem

9 months ago

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Verified Customer

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Connie Coleman

Mislead when ordering the services. As a matter of fact how di l close my account

9 months ago

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Verified Customer

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Ranjit

Easier to renew. might shop around next time.

9 months ago

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Verified Customer

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Kathleen

Not able to replace my micro wave with the ridiculous amount of 194$ at Lowe’s.

9 months ago

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Verified Customer

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Laura

Too much to explain in this area. Not why we expected with service

9 months ago

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Verified Customer

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Ron

Never a real person. Always an "offshore" handsoff response. Disconnects calls. Not happy at all.

9 months ago

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Verified Customer

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Frederic

appointments made, some providers show up and decline service, most do not show up.

9 months ago

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Verified Customer

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Jackie

They are quick to respond for services seeded

9 months ago

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Verified Customer

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Adriana

I chose this company because of the positive reviews.

9 months ago

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Verified Customer

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Paul Weisblatt

I thought they would help proect my appliances

9 months ago

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Verified Customer

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Carl

Very tardy when there is an emergency...

9 months ago

Choice Home Warranty Reviews