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American Home Shield Reviews

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8.9

Overall Score

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Lourdes Trabuco Canyon, CA

It would be a 5 but they should not charge for service until it’s rendered.

4 years ago

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Reply from American Home Shield

Thanks for your feedback.

Mar. 29th, 2021

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Suprena Grear Cordova, TN

The customer service with AHS is pleasant and consisent

4 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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william herman phares Oneill, NE

great service and a very competant company for repairs

4 years ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Teresita Docena Fremont, CA

Gets my broken appliances fixed in a timely manner.

4 years ago

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Reply from American Home Shield

Hi Teresita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Gary

Fully repaired my old refrigerator. Thanks for a good job.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 29th, 2021

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Beth Dubar Santa Clarita, CA

Timely response and professional companies used for repairs

4 years ago

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Reply from American Home Shield

Hi Beth,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Loren Shirk Surprise, AZ

Fast service, send people who fix the issue the first trip.

4 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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edith mears Exmore, VA

They responded to my request online promptly

4 years ago

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Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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RM Houston, TX

Good professional work. On time and did a good work.

4 years ago

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Reply from American Home Shield

Hi RM,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Sue Venice, FL

Sometimes difficult to reach and have not had luck with scheduling on the web.

4 years ago

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Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Kimberley Kennett Goyette Middleburg, FL

Always prompt and helpful with everything

4 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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George Lett Indianapolis, IN

Price and deductible are high. They do not cover 100% of replacing an appliance.

4 years ago

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Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Tim Felchle Natchitoches, LA

Timeliness and efficiency in resolving the problem.

4 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Susu Tuckahoe, VA

They are quick, professional and they do the job.

4 years ago

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Reply from American Home Shield

Hi Susu,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Del Docena Napa, CA

Excellent customer service, good value and

4 years ago

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Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Scott F. Redondo Beach, CA

Expensive monthly commitment, service is often not provided quickly when needed.

4 years ago

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Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Noel Salado, TX

reasonable and dependable and valuable for the price

4 years ago

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Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Patrick Lufkin, TX

Appointment was on time and fixed my appliances

4 years ago

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Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Mar. 29th, 2021

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Kendall Benner Round Hill, VA

Have always responded timely to anything we've requested.

4 years ago

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Reply from American Home Shield

Hi Kendall,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Shalonda Ousley Sacramento, CA

The Quality of companies they send and if you have an issue with the company it’s hard to get someone else.

4 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Tamme pike Shamrock, TX

Efficiency, cost, professionalism and problem resolution

4 years ago

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Reply from American Home Shield

Tamme,
We love to hear when we have provided cost efficient and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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JEANETTE LEECE Portland, OR

EXCELLENT COVERAGE AND SERVICE FOR OUR HOME

4 years ago

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Reply from American Home Shield

Hi Jeanette,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Patricia Adams Murrieta, CA

Reasonable price for the level of service

4 years ago

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Reply from American Home Shield

Thanks for letting us know how everything is going so far.

Mar. 29th, 2021

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Leonard johnson Sand Springs, OK

Fixed problem with washing machine tech was very good

4 years ago

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 29th, 2021

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Richard Lawrence Raleigh, NC

Good coverage and responsiveness when issues arise.

4 years ago

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Reply from American Home Shield

Hi Richard,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Dennis G. Lake Forest, CA

Good follow up to make sure I was taken care of

4 years ago

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Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Diane Broadhead Spicewood, TX

Prompt and professional solution to problem

4 years ago

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Reply from American Home Shield

Hi Diane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Christina Parsons Jonesboro, GA

I am paying $100 a month and still have to continue paying additional money out my pocket for services or parts

4 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Charles Abney Oakhurst, CA

Professional and expediency in repairing our refrigerator.

4 years ago

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Reply from American Home Shield

Hi Charles,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Charlotte Madera, CA

Because they are honest and deliver what they say they will

4 years ago

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Reply from American Home Shield

Hi Charlotte,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Mark Mansfield, TX

Very professional and stand by their warranty terms

4 years ago

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Reply from American Home Shield

Hi Mark,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Materno C. Aninzo Germantown, MD

Professionalism; on time; keeping their words or promises

4 years ago

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Reply from American Home Shield

Hi Materno,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Patsy Huntington, TX

Has come out and fixed whatever has been a problem quickly

4 years ago

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Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Ebony Toler Chicago Heights, IL

Get the job done. Fits all my needs. Reliable

4 years ago

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Reply from American Home Shield

That's great to hear.

Mar. 29th, 2021

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otterstetter Baton Rouge, LA

American Home Shield has always been fair and consistent

4 years ago

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Reply from American Home Shield

That's our goal. Thanks for sharing.

Mar. 29th, 2021

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Reba Little Winchester, VA

Their excellent service in meeting my needs.

4 years ago

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Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Carol.D Harker Las Vegas, NV

Good job And serviceyes I would recommend the company

4 years ago

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Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 29th, 2021

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Esther Goodyear, AZ

Professional knowledgeable and courteous

4 years ago

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Reply from American Home Shield

Hi Esther,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Samer Morcos Danville, CA

Prompt high quality response and service.

4 years ago

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Reply from American Home Shield

Hi Samer,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Peggy Powhatan, VA

They respond to your needs. Fairly easy to schedule

4 years ago

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Reply from American Home Shield

Hi Peggy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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B Harkless Florissant, MO

had an issue that wasn't resolved and American Home Shield continue to give me the run around

4 years ago

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Reply from American Home Shield

I hate to hear that we did not provide a resolution and I would like to connect with you regarding it.

Apr. 5th, 2021

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David Stevens Chicago Heights, IL

Excellent, timely and complete service or repair.

4 years ago

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Reply from American Home Shield

Hi David,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Elizabeth Blackwell Inglewood, CA

If a vendor is not available, there are no emergency vendors available

4 years ago

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Reply from American Home Shield

Thanks for commenting. We do provide emergency options if we deem there is an emergency. Please contact us with any questions.

Apr. 5th, 2021

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Kristel Odem, TX

Quick to respond and assign a service provider.

4 years ago

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Reply from American Home Shield

Hi Kristel,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Nicolas beltran Hacienda Heights, CA

It was difficult getting my new microwave. The companies they used were very unprofessional.

4 years ago

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Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Mel Olivehurst, CA

I was surprised how fast the repairman fix the problem

4 years ago

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Reply from American Home Shield

Hi Mel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 30th, 2021

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Sharieda Patterson Pittsburgh, PA

Did not have a good interaction for the first call made, too many hidden costs, does not cover what was expected

4 years ago

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Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Frances Johnson Clementon, NJ

The worker was on time and the work was completed

4 years ago

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Reply from American Home Shield

Hi Frances,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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June Las Vegas, NV

Very quick response time once a request is put in.

4 years ago Edited January 10, 2024

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Reply from American Home Shield

HI June,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Berkley Lynchburg, VA

It saves me money every year since 2003.

4 years ago

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Reply from American Home Shield

Hi Berkley,
Thanks for placing your trust in us and your willingness to share. Over 15 years of patronage is unmatched. We look forward to servicing you again soon!

Mar. 30th, 2021

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