American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Lourdes Trabuco Canyon, CA

It would be a 5 but they should not charge for service until it’s rendered.

4 years ago

Reply from American Home Shield

Thanks for your feedback.

Mar. 29th, 2021

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Verified Customer

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Suprena Grear Cordova, TN

The customer service with AHS is pleasant and consisent

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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william herman phares Oneill, NE

great service and a very competant company for repairs

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Teresita Docena Fremont, CA

Gets my broken appliances fixed in a timely manner.

4 years ago

Reply from American Home Shield

Hi Teresita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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Gary

Fully repaired my old refrigerator. Thanks for a good job.

4 years ago Edited January 10, 2024

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Beth Dubar Santa Clarita, CA

Timely response and professional companies used for repairs

4 years ago

Reply from American Home Shield

Hi Beth,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Loren Shirk Surprise, AZ

Fast service, send people who fix the issue the first trip.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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edith mears Exmore, VA

They responded to my request online promptly

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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RM Houston, TX

Good professional work. On time and did a good work.

4 years ago

Reply from American Home Shield

Hi RM,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Sue Venice, FL

Sometimes difficult to reach and have not had luck with scheduling on the web.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Kimberley Kennett Goyette Middleburg, FL

Always prompt and helpful with everything

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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George Lett Indianapolis, IN

Price and deductible are high. They do not cover 100% of replacing an appliance.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Verified Customer

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Tim Felchle Natchitoches, LA

Timeliness and efficiency in resolving the problem.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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Susu Tuckahoe, VA

They are quick, professional and they do the job.

4 years ago

Reply from American Home Shield

Hi Susu,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Del Docena Napa, CA

Excellent customer service, good value and

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Scott F. Redondo Beach, CA

Expensive monthly commitment, service is often not provided quickly when needed.

4 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Noel Salado, TX

reasonable and dependable and valuable for the price

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Verified Customer

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Patrick Lufkin, TX

Appointment was on time and fixed my appliances

4 years ago

Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Mar. 29th, 2021

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Verified Customer

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Kendall Benner Round Hill, VA

Have always responded timely to anything we've requested.

4 years ago

Reply from American Home Shield

Hi Kendall,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Shalonda Ousley Sacramento, CA

The Quality of companies they send and if you have an issue with the company it’s hard to get someone else.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Verified Customer

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Tamme pike Shamrock, TX

Efficiency, cost, professionalism and problem resolution

4 years ago

Reply from American Home Shield

Tamme,
We love to hear when we have provided cost efficient and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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JEANETTE LEECE Portland, OR

EXCELLENT COVERAGE AND SERVICE FOR OUR HOME

4 years ago

Reply from American Home Shield

Hi Jeanette,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Patricia Adams Murrieta, CA

Reasonable price for the level of service

4 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far.

Mar. 29th, 2021

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Verified Customer

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Leonard johnson Sand Springs, OK

Fixed problem with washing machine tech was very good

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Richard Lawrence Raleigh, NC

Good coverage and responsiveness when issues arise.

4 years ago

Reply from American Home Shield

Hi Richard,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Dennis G. Lake Forest, CA

Good follow up to make sure I was taken care of

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Diane Broadhead Spicewood, TX

Prompt and professional solution to problem

4 years ago

Reply from American Home Shield

Hi Diane,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Christina Parsons Jonesboro, GA

I am paying $100 a month and still have to continue paying additional money out my pocket for services or parts

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Charles Abney Oakhurst, CA

Professional and expediency in repairing our refrigerator.

4 years ago

Reply from American Home Shield

Hi Charles,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Charlotte Madera, CA

Because they are honest and deliver what they say they will

4 years ago

Reply from American Home Shield

Hi Charlotte,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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Mark Mansfield, TX

Very professional and stand by their warranty terms

4 years ago

Reply from American Home Shield

Hi Mark,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Materno C. Aninzo Germantown, MD

Professionalism; on time; keeping their words or promises

4 years ago

Reply from American Home Shield

Hi Materno,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Patsy Huntington, TX

Has come out and fixed whatever has been a problem quickly

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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Ebony Toler Chicago Heights, IL

Get the job done. Fits all my needs. Reliable

4 years ago

Reply from American Home Shield

That's great to hear.

Mar. 29th, 2021

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Verified Customer

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otterstetter Baton Rouge, LA

American Home Shield has always been fair and consistent

4 years ago

Reply from American Home Shield

That's our goal. Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Reba Little Winchester, VA

Their excellent service in meeting my needs.

4 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 29th, 2021

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Verified Customer

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Carol.D Harker Las Vegas, NV

Good job And serviceyes I would recommend the company

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Esther Goodyear, AZ

Professional knowledgeable and courteous

4 years ago

Reply from American Home Shield

Hi Esther,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Samer Morcos Danville, CA

Prompt high quality response and service.

4 years ago

Reply from American Home Shield

Hi Samer,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Peggy Powhatan, VA

They respond to your needs. Fairly easy to schedule

4 years ago

Reply from American Home Shield

Hi Peggy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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B Harkless Florissant, MO

had an issue that wasn't resolved and American Home Shield continue to give me the run around

4 years ago

Reply from American Home Shield

I hate to hear that we did not provide a resolution and I would like to connect with you regarding it.

Apr. 5th, 2021

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Verified Customer

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David Stevens Chicago Heights, IL

Excellent, timely and complete service or repair.

4 years ago

Reply from American Home Shield

Hi David,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 27th, 2021

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Verified Customer

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Elizabeth Blackwell Inglewood, CA

If a vendor is not available, there are no emergency vendors available

4 years ago

Reply from American Home Shield

Thanks for commenting. We do provide emergency options if we deem there is an emergency. Please contact us with any questions.

Apr. 5th, 2021

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Verified Customer

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Kristel Odem, TX

Quick to respond and assign a service provider.

4 years ago

Reply from American Home Shield

Hi Kristel,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Nicolas beltran Hacienda Heights, CA

It was difficult getting my new microwave. The companies they used were very unprofessional.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Mel Olivehurst, CA

I was surprised how fast the repairman fix the problem

4 years ago

Reply from American Home Shield

Hi Mel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 30th, 2021

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Verified Customer

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Sharieda Patterson Pittsburgh, PA

Did not have a good interaction for the first call made, too many hidden costs, does not cover what was expected

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 1st, 2021

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Verified Customer

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Frances Johnson Clementon, NJ

The worker was on time and the work was completed

4 years ago

Reply from American Home Shield

Hi Frances,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 29th, 2021

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Verified Customer

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June Las Vegas, NV

Very quick response time once a request is put in.

4 years ago Edited January 10, 2024

Reply from American Home Shield

HI June,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2021

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Verified Customer

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Berkley Lynchburg, VA

It saves me money every year since 2003.

4 years ago

Reply from American Home Shield

Hi Berkley,
Thanks for placing your trust in us and your willingness to share. Over 15 years of patronage is unmatched. We look forward to servicing you again soon!

Mar. 30th, 2021

American Home Shield Reviews