American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Mark Honnold Altamonte Springs, FL

I like them. I don't like that their service providers don't work weekends.

4 years ago

Reply from American Home Shield

Thanks for sharing your feedback. Contractors will be available during normal business hours unless your request is deemed an emergency by us then we will expedite the request.

Mar. 23rd, 2021

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Verified Customer

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Current Customer Puyallup, WA

Prompt service scheduling. Vendors they utilize are local and reliable.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 23rd, 2021

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Verified Customer

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Nancy Jay Cave Springs, AR

Immediate response and quality repair services!!

4 years ago

Reply from American Home Shield

We are glad to meet your expectations.

Mar. 22nd, 2021

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Verified Customer

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Urmila Patel Orlando, FL

It took longer to take care of the service, but completed greatly . Thanks

4 years ago

Reply from American Home Shield

We thank you for your patience.

Apr. 16th, 2021

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Verified Customer

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Deborah Donald Bedford, TX

Because they were very efficient and knowledgeable

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 24th, 2021

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Verified Customer

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Abe Clay Austin, TX

Overall quality of service and professionalism.

4 years ago

Reply from American Home Shield

Thanks!!

Mar. 24th, 2021

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Verified Customer

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Carla Finke Eustis, FL

they knew what they were doing. on time

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 24th, 2021

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Verified Customer

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Karen Ott Queen Creek, AZ

The website sucks, in the last 2 months I cannot login snd calling abd emailing gets me no help

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.

Mar. 23rd, 2021

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Verified Customer

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Deborah Eastman Tulsa, OK

Always assigned the right company for the job.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 24th, 2021

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Verified Customer

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Don Beadle Huntsville, AL

Very helpfull, professional, and courteous!

4 years ago

Reply from American Home Shield

Thanks!!

Mar. 24th, 2021

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Verified Customer

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Barry Sherman Corona, CA

Always good service and in a timely manner thats it

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 24th, 2021

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Verified Customer

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yasmin heater North Las Vegas, NV

always send repair person to fix the problem

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 24th, 2021

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Verified Customer

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Barney flowers San Antonio, TX

Always quick to respond to my request for service

4 years ago

Reply from American Home Shield

Hi Barney,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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Lisa Minneapolis, MN

Very responsive every time I’ve needed them

4 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 11th, 2021

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Verified Customer

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Sharon Simas Santa Cruz, CA

The service was great and the repairman is also excellent.

4 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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Verified Customer

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Brian Reno, NV

Knowledgeable technicians each time and prompt dispatch

4 years ago

Reply from American Home Shield

Hi Brian,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 12th, 2021

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Verified Customer

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Andres Moreno Winter Springs, FL

Customer service is horrible. Easy to schedule appointments but hard to get clarification on the contract.

4 years ago

Reply from American Home Shield

Hi Andres,
I hate to hear about your most recent customer service experience! I owuld be glad to speak with you.

Mar. 10th, 2021

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Verified Customer

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Mel Zelniker Lecanto, FL

Prompt, courteous, knowledgeable, neat and clean.

4 years ago

Reply from American Home Shield

Hi Mel,
Thank you for sharing your feedback!

Mar. 11th, 2021

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Verified Customer

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Randi Hoffman Bala-Cynwyd, PA

Great and timely service to fix a problem.

4 years ago

Reply from American Home Shield

Hi Randi,
Thank you for sharing your feedback about AHS and the service experienced.

Mar. 10th, 2021

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Verified Customer

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Maxine Benke Helotes, TX

Quick response and very pleasant with answers.

4 years ago

Reply from American Home Shield

Hi Maxine,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Verified Customer

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Parrish Shelby, NC

They get the job done and excellent service

4 years ago

Reply from American Home Shield

Hi Parrish,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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Verified Customer

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AB Plano, TX

You don’t seem to cover anything whenever I’ve used your service. I’d be better of just calling contractors myself.

4 years ago

Reply from American Home Shield

Hi AB,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Ralph Defuniak Springs, FL

nice to have, and prompt service. saves money!!

4 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Todd Sebastian Harrisburg, PA

AHS has always delivered and rectified the issue

4 years ago

Reply from American Home Shield

Hi Todd,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield!

Mar. 16th, 2021

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Verified Customer

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Paula Anderson Germantown, MD

Very reliable and gets to the root of the problem.

4 years ago

Reply from American Home Shield

Hi Paula,
Thank you for sharing your experience about AHS and the resolutions that you have received.

Mar. 17th, 2021

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Verified Customer

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Chris Collins Harker Heights, TX

AHS is reliable! They've never let me down.

4 years ago

Reply from American Home Shield

Hi Chris,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 11th, 2021

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Verified Customer

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Randy Garden Grove, CA

They find any way they can to not pay for the broken appliances. Toilet No. washer - No. what hood is this?

4 years ago

Reply from American Home Shield

Hi Randy,
Thank you for bringing this to our attention. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Verified Customer

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Tesfahun Masore Sioux City, IA

Good service excellent customer service quality product

4 years ago

Reply from American Home Shield

Hi Tefashun,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Verified Customer

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Pam Orange Park, FL

Great coverage and money spent well each month

4 years ago

Reply from American Home Shield

Hi Pam,
Thank you for sharing your feedback and we hope you continue to enjoy American Home Shield!

Mar. 17th, 2021

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Verified Customer

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EJ Norfolk, VA

Website is great! Great customer service.

4 years ago

Reply from American Home Shield

Hi EJ,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 11th, 2021

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Verified Customer

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Larry Rhodes Greenville, NC

always effective reviewand work. Timely.

4 years ago

Reply from American Home Shield

Hi Larry,
Thank you for sharing your feedback!

Mar. 11th, 2021

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Verified Customer

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wed conn Washington, PA

Fast and professional, and knowledgeable! 🌞👍

4 years ago

Reply from American Home Shield

Hi Wed,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 10th, 2021

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Verified Customer

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Christopher Harris Pensacola, FL

The process was easy to traverse when I needed them.

4 years ago

Reply from American Home Shield

Hi Christopher,
It is our goal to make every interaction as smooth as possible. We hope you continue to enjoy AHS!

Mar. 17th, 2021

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Verified Customer

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Malinda Hallmon Converse, TX

They promptly assign a contractor without any problems.

4 years ago

Reply from American Home Shield

Hi Malinda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 10th, 2021

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Verified Customer

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Dorothy Evans Lithonia, GA

Professional and Informative. Also prompt

4 years ago

Reply from American Home Shield

Hi Dorothy,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Frank Melton San Antonio, TX

Trustworthy, timely, and did good work.

4 years ago

Reply from American Home Shield

Hi Frank,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Verified Customer

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LINDA K. JOHNSON Pahrump, NV

EXCELLENT CUSTOMER SERVICE I SENT FEEDBACK LAST WEEK

4 years ago

Reply from American Home Shield

Hi Linda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Verified Customer

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Paul Tarzana, CA

Prompt response competent service persons

4 years ago

Reply from American Home Shield

Hi Paul,
We appreciate your feedback and hope you continue to enjoy the prompt service we provide!

Mar. 16th, 2021

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Verified Customer

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Maria G Quintanilla Los Fresnos, TX

Always fast service and great customer service...

4 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Linda Milton Muskogee, OK

They’re polite contractors on time good work

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for sharing your most recent experience with us. We hope you continue to enjoy American Home Shield and the contractors we provide to service your home repair needs!

Mar. 16th, 2021

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Verified Customer

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Anonymous Hampton, VA

Additional services should be offered or at least suggested vendors

4 years ago

Reply from American Home Shield

Thanks for your feedback. We will take this into consideration.

Apr. 16th, 2021

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Verified Customer

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Mikey Denver, CO

Responsive and the coverage and price are outstanding!

4 years ago

Reply from American Home Shield

Hi Mikey,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 24th, 2021

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Verified Customer

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Kara burke Virginia Beach, VA

They were very prompt about getting a contractor assigned

4 years ago

Reply from American Home Shield

Hi Kara,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Verified Customer

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Lance Murray Mansfield, TX

Reasonable price, pretty good coverage, ok response times.

4 years ago

Reply from American Home Shield

Hi Lance,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 24th, 2021

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Verified Customer

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Shannon Willhaus Ava, MO

Professional,courteous, and always ready to help.

4 years ago

Reply from American Home Shield

Hi Shannon,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Verified Customer

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Charles Baker, LA

When I requested service I was well taken care of.

4 years ago

Reply from American Home Shield

Hi Charles,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 24th, 2021

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Verified Customer

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Sally Lee Tallahassee, FL

Great Customer Service, Punctual and great technicians

4 years ago

Reply from American Home Shield

Hi Sally,
We are pleased to hear about your overall experience and the technicians that have serviced your home.

Mar. 17th, 2021

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Verified Customer

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Bill Lawton, OK

They simplify life. One call and the problem is fixed.

4 years ago

Reply from American Home Shield

Hi Bill,
We strive to make life simple and repair your home needs in a timely manner.

Mar. 16th, 2021

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Verified Customer

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Jennifer Fort Mill, SC

The online claim process is simple and effective.

4 years ago

Reply from American Home Shield

Hi Jennifer,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Verified Customer

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ANNA ESTRADA San Diego, CA

They were able to provide service and good amount of time.

4 years ago

Reply from American Home Shield

Hi Anna,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

American Home Shield Reviews