American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Marilyn Miller Metairie, LA

No problem making a claim. Satisfied with service.

4 years ago

Reply from American Home Shield

We're glad you were satisfied.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Linda Clark Canton, MS

I believe that AHS has improved their service dramatically!

4 years ago

Reply from American Home Shield

Thanks for your honesty and for noticing our improvements. We are continually striving to be better.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Al Orlando, FL

The quality of the replacement items (They are not Top Line Products)

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We will replace with like items. Thanks for your continued membership.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

James Johnson Woodbridge, VA

Prompt service and expert service technicians

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Sam Moore Pflugerville, TX

Quick service, good communication throughout process

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Kanayo Ugboaja Fayette, MS

They provide quality replacement appliances.

4 years ago

Reply from American Home Shield

Glad to hear you were happy with your replacements.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

K D Lenoir, NC

I have used them several times this year.

4 years ago

Reply from American Home Shield

Thanks. Please let us know anytime we are needed.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Mary Schuble Louisville, KY

Great coverage. Great contractors. Excellent response time. Luke warm billing.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

V Lanham, MD

They deliver consistent service and contractors.

4 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

check_circle

Verified Customer

star star star star star

Wendy Weston Fayetteville, GA

Professional. service providers are very good.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us .

Apr. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Douglas J Jones Florence, TX

they contact a service company without seeing if the company can come over that day.

4 years ago

Reply from American Home Shield

Thanks for providing your feedback. Keep in mind the company will follow up with you within 24 hours to get an appointment scheduled.

Apr. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Irum Abbasi Fort Worth, TX

They left the work incomplete and it took three weeks to have someone come for the job after the initial technician couldnot fix the problem .

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

check_circle

Verified Customer

star star star star star

Angela Melton Helena, AL

They are efficient, friendly and professional

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Beverly Sylmar, CA

Great company, good customer service. Quick response.

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Steven Lopilato Tarpon Springs, FL

Highly efficient and excellent problem solvers.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Thornwell Memphis, TN

the contractor did a good job on my appliance

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Auburn F. Mann Jr. Silver Spring, MD

Quick response to problem and quality problem resolution.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Paul Mejia Marble Falls, TX

Timeliness, Professional and will solve your problems.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

JC Sarasota, FL

Timely. Professional. Reasonable. Knowledgeable.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

William Thomas Victorville, CA

Because they were professional and knowledgeable

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Alex Erales San Antonio, TX

service agent was great, fast, professional

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Robin Plano, TX

Fast Resolution of Problems. Quick Responses.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Doug Phoenix, AZ

Easy to request service, quick response.

4 years ago

Reply from American Home Shield

We're glad to hear it was quick and easy for you.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Marilette Antioch, CA

Why we had to pay the technician on top of our deductible

4 years ago

Reply from American Home Shield

Thanks for sharing what you experienced. That may be the case from time to time, but more less likely to occur. It would depend on the item and issue. We appreciate your membership.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Keith Davis Albuquerque, NM

Great service and value. Prompt as well.

4 years ago

Reply from American Home Shield

Promptness is our priority. Thanks for sharing.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Galiya Alieva Pasadena, CA

Great job, done profesionally. Thank you veary much.

4 years ago

Reply from American Home Shield

You're welcome and thanks for sharing.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Mary B. Marysville, CA

They respond to your needs pretty quickly.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Kris Lebo Bristol, PA

Every repair was completed thoroughly and completely

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Joanna Bowman Sparta, TN

They helped fix the problem without delay.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Anita Celestin Humble, TX

American Home Shield was fast and convenient.

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Brenda Foreman Bakersfield, CA

My problem was solved as promised. Tech was awesome

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Eduardo Sifuentes Jenks, OK

Someone is always helpful and you fulfill your promise.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Brian Mullins Pampa, TX

They have always responded quickly to my needs.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Lisa Waters Dallas, TX

Timeliness, promptness, and friendliness

4 years ago

Reply from American Home Shield

Thanks!

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star_border

A Fort Worth, TX

There is no live person at the phones no matter what time I call

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We certainly are working to improve the call volume better. Keep in mind you can also reach us via chat at www.ahs.com.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

William Holt Chesapeake, VA

Excellent Co for the money prompt service

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

D Williams Algonquin, IL

Customer service from well chosen repair specialist

4 years ago

Reply from American Home Shield

Hi D,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

check_circle

Verified Customer

star star star star star

Annie Williams Walls, MS

They cover my heater, and my washer. The wait time was gast

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

check_circle

Verified Customer

star star star star star

A. M. Plano, TX

Professional, speedy, economical, great customer service

4 years ago

Reply from American Home Shield

Hi A.M.,
We love to hear when we have provided speedy and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

check_circle

Verified Customer

star star star star star

Eugene Moore Lancaster, SC

Took care of my issues in a timely manner

4 years ago

Reply from American Home Shield

Hi Eugene,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

check_circle

Verified Customer

star star star star star

Kim

They always schedule appointments promptly

4 years ago

Reply from American Home Shield

We're glad to hear you are happy with the way we handle your appointments. Thanks for sharing.

Mar. 29th, 2021

check_circle

Verified Customer

star star star star star

Donald Kamai Las Vegas, NV

Reliable and affordable. On time and efficient.

4 years ago

Reply from American Home Shield

Thanks for sharing

Mar. 29th, 2021

check_circle

Verified Customer

star star star star star

Jennie White Hall, AR

Very informative, trustworthy, & professional

4 years ago

Reply from American Home Shield

Hi Jennie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sheronda Williams Bay City, TX

Because I pay for this service and Comfort Air tried to rip me off. I still haven't heard from anyone about a cash out.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

check_circle

Verified Customer

star star star star star

Kim Colorado Springs, CO

Great service, fast response time, low out of pocket costs

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

check_circle

Verified Customer

star star star star star

Tiffany Garland, TX

The coverage is great and the rates are reasonable

4 years ago

Reply from American Home Shield

Hi Tiffany,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

check_circle

Verified Customer

star star star star star

Van Cornelius, NC

Excellent service great way to help cut cost

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Larry Fontana, CA

Price keep going up every year, Sometimes the service is better than others

4 years ago

Reply from American Home Shield

Thanks for your honesty.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

george Luna Lake Elsinore, CA

reliable and attentive to their clients needs.

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it. Please provide your AHS contract number or full property address along with your email address and I will follow up with you from there.

Mar. 26th, 2021

check_circle

Verified Customer

star star star star star

Jim Burk Buckeye, AZ

Prompt professional service!no hidden clauses

4 years ago

Reply from American Home Shield

Hi Jim,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

American Home Shield Reviews