American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Linda Kroft New Oxford, PA

Very quick to get you a company for needs

4 years ago

Reply from American Home Shield

Thanks for sharing. We try to get someone out as soon as possible to assist you.

Apr. 2nd, 2021

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Verified Customer

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Brandy Neitzschman Aubrey, TX

Over and Above Support, Service and Communication

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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Frank Endicott Copperas Cove, TX

They have done nothing but exceed my expectations.

4 years ago

Reply from American Home Shield

We are so happy to hear we exceeded your expectations. Thanks!

Apr. 2nd, 2021

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Verified Customer

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Davis Cleveland, OH

Technician was very nice and professional.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Verified Customer

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Randall Johnson Georgetown, TX

Coverage is good and contractors are great.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 2nd, 2021

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Verified Customer

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S. Costley Waldorf, MD

Easy fast reliable service calls, repairs or replacements.

4 years ago

Reply from American Home Shield

Hi S. Costley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2021

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Verified Customer

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Gail Goldberg Mesa, AZ

Takes too long to get approval but service people are very nice.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Daniel C Morales Edinburg, TX

Customer service was very good and quick

4 years ago

Reply from American Home Shield

We try to get the repair completed as quickly as possible.

Apr. 5th, 2021

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Verified Customer

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Denise Metuchen, NJ

The company is efficient and professional.

4 years ago

Reply from American Home Shield

Hi Denise,
We are pleased to hear about your experience and hope you continue to enjoy efficient and professional service.

Apr. 2nd, 2021

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Verified Customer

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Carolina Kok Magno Charlotte, NC

I was satisfied with the service provided

4 years ago

Reply from American Home Shield

Hi Carolina,
Thank you for your feedback!

Apr. 2nd, 2021

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Verified Customer

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Greg Cochran Indio, CA

Responsive, gets the Job done in a Timely Manner!

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Lakshmi Canton, OH

Provided good customer service with prompt response

4 years ago

Reply from American Home Shield

Hi Lakshmi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Richard Johnson Woodbridge, VA

They made sure my job was 100% completed.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Gerrick Johnson Fairburn, GA

Great service, Great service, Great service

4 years ago

Reply from American Home Shield

Hi Gerrick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Joanne Wheat Ridge, CO

They finally sent someone that knew what he was doing.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 5th, 2021

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Verified Customer

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Marilyn Miller Metairie, LA

No problem making a claim. Satisfied with service.

4 years ago

Reply from American Home Shield

We're glad you were satisfied.

Apr. 5th, 2021

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Verified Customer

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Linda Clark Canton, MS

I believe that AHS has improved their service dramatically!

4 years ago

Reply from American Home Shield

Thanks for your honesty and for noticing our improvements. We are continually striving to be better.

Apr. 5th, 2021

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Verified Customer

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Al Orlando, FL

The quality of the replacement items (They are not Top Line Products)

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We will replace with like items. Thanks for your continued membership.

Apr. 5th, 2021

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Verified Customer

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James Johnson Woodbridge, VA

Prompt service and expert service technicians

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

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Verified Customer

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Sam Moore Pflugerville, TX

Quick service, good communication throughout process

4 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

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Verified Customer

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Kanayo Ugboaja Fayette, MS

They provide quality replacement appliances.

4 years ago

Reply from American Home Shield

Glad to hear you were happy with your replacements.

Apr. 5th, 2021

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Verified Customer

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K D Lenoir, NC

I have used them several times this year.

4 years ago

Reply from American Home Shield

Thanks. Please let us know anytime we are needed.

Apr. 5th, 2021

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Verified Customer

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Mary Schuble Louisville, KY

Great coverage. Great contractors. Excellent response time. Luke warm billing.

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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V Lanham, MD

They deliver consistent service and contractors.

4 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Wendy Weston Fayetteville, GA

Professional. service providers are very good.

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us .

Apr. 5th, 2021

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Verified Customer

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Douglas J Jones Florence, TX

they contact a service company without seeing if the company can come over that day.

4 years ago

Reply from American Home Shield

Thanks for providing your feedback. Keep in mind the company will follow up with you within 24 hours to get an appointment scheduled.

Apr. 5th, 2021

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Verified Customer

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Irum Abbasi Fort Worth, TX

They left the work incomplete and it took three weeks to have someone come for the job after the initial technician couldnot fix the problem .

4 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Angela Melton Helena, AL

They are efficient, friendly and professional

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us.

Apr. 5th, 2021

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Verified Customer

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Beverly Sylmar, CA

Great company, good customer service. Quick response.

4 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated.

Apr. 5th, 2021

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Verified Customer

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Steven Lopilato Tarpon Springs, FL

Highly efficient and excellent problem solvers.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I

Apr. 5th, 2021

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Verified Customer

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Thornwell Memphis, TN

the contractor did a good job on my appliance

4 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Auburn F. Mann Jr. Silver Spring, MD

Quick response to problem and quality problem resolution.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Paul Mejia Marble Falls, TX

Timeliness, Professional and will solve your problems.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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JC Sarasota, FL

Timely. Professional. Reasonable. Knowledgeable.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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William Thomas Victorville, CA

Because they were professional and knowledgeable

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Alex Erales San Antonio, TX

service agent was great, fast, professional

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Robin Plano, TX

Fast Resolution of Problems. Quick Responses.

4 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Doug Phoenix, AZ

Easy to request service, quick response.

4 years ago

Reply from American Home Shield

We're glad to hear it was quick and easy for you.

Mar. 26th, 2021

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Verified Customer

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Marilette Antioch, CA

Why we had to pay the technician on top of our deductible

4 years ago

Reply from American Home Shield

Thanks for sharing what you experienced. That may be the case from time to time, but more less likely to occur. It would depend on the item and issue. We appreciate your membership.

Mar. 26th, 2021

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Verified Customer

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Keith Davis Albuquerque, NM

Great service and value. Prompt as well.

4 years ago

Reply from American Home Shield

Promptness is our priority. Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Galiya Alieva Pasadena, CA

Great job, done profesionally. Thank you veary much.

4 years ago

Reply from American Home Shield

You're welcome and thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Mary B. Marysville, CA

They respond to your needs pretty quickly.

4 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you.

Mar. 26th, 2021

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Verified Customer

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Kris Lebo Bristol, PA

Every repair was completed thoroughly and completely

4 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Joanna Bowman Sparta, TN

They helped fix the problem without delay.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 26th, 2021

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Verified Customer

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Anita Celestin Humble, TX

American Home Shield was fast and convenient.

4 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Brenda Foreman Bakersfield, CA

My problem was solved as promised. Tech was awesome

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Eduardo Sifuentes Jenks, OK

Someone is always helpful and you fulfill your promise.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Brian Mullins Pampa, TX

They have always responded quickly to my needs.

4 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Lisa Waters Dallas, TX

Timeliness, promptness, and friendliness

4 years ago

Reply from American Home Shield

Thanks!

Mar. 26th, 2021

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Verified Customer

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A Fort Worth, TX

There is no live person at the phones no matter what time I call

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We certainly are working to improve the call volume better. Keep in mind you can also reach us via chat at www.ahs.com.

Mar. 26th, 2021

American Home Shield Reviews