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American Home Shield Reviews

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8.8

Overall Score

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Linda Cedar Park, TX

Dependable company. Takes good care of customers.

3 years ago

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Reply from American Home Shield

Hi Linda,
I am pleased to hear that American Home Shield has provided you with dependable service.

Mar. 16th, 2021

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Jose Meza Frisco, TX

excellent service the one time I needed to call.

3 years ago

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Reply from American Home Shield

Hi Jose,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Karen O'fallon, MO

Easy to use. Covers a lot of items. Love the app

3 years ago

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Reply from American Home Shield

Hi Karen,
We appreciate your feedback and hope you continue to enjoy!

Mar. 17th, 2021

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Karen Hutchens Oceanside, CA

Customer service was not helpful. Needed emergency plumbing repair and nothing available on the weekend.

3 years ago

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Reply from American Home Shield

Hi Karen,
l hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you and get the issues resolved!

Mar. 15th, 2021

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J Redding, CA

They take care of requested service immediately.

3 years ago

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Reply from American Home Shield

Hi J,
Thank you for your feedback!

Mar. 17th, 2021

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Vera Berrill Plano, TX

Have always found AHS to be dependable and professional.

3 years ago

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Reply from American Home Shield

Hi Vera,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Lisa vatakis Orange, CA

Worst service I’ve ever gotten over five phone calls and they still didn’t fix the problem unbelievable customer service terrible

3 years ago

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Reply from American Home Shield

Hi Lisa,
I would be glad to speak with you about the microwave and get the issues repaired.

Mar. 15th, 2021

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Charles Haywood Dallas, TX

Reliability and thorough and complete work.

3 years ago

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Reply from American Home Shield

Hi Charles,
Thank you for your feedback!

Mar. 22nd, 2021

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Gail Burris Georgetown, TX

Always professional, timely and courteous.

3 years ago

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Reply from American Home Shield

Hi Gail,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Angela Ruddick Aurora, CO

Professional, reliable, punctual, and solved my issue.

3 years ago

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Reply from American Home Shield

Hi Angela,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 17th, 2021

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Wendy Wacker Livingston, TX

Professional. Did a great job. Showed up quickly.

3 years ago

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Reply from American Home Shield

Hi Wendy,
I am pleased to hear that American Home Shield has provided you with quick and professional.

Mar. 16th, 2021

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tina Taylor, MI

good service, prompt, professional, and overall good work

3 years ago

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Reply from American Home Shield

Hi Tina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Steve Perry Hall, MD

Fantastic value. Well worth the monthly investment.

3 years ago

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Reply from American Home Shield

Hi Steve,
Thank you for providing us with feedback about your AHS experience. We hope you continue to enjoy the cost effective warranty and the service we provide!

Mar. 22nd, 2021

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Dee Turner / John Turner North Port, FL

They get the problem fixed. Always on time with professional help.

3 years ago

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Eddie Caldwell Haskell, OK

They have taken care of everything we have called on

3 years ago

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Reply from American Home Shield

Hi Eddie,
We hope you continue to enjoy AHS and the service we provide!

Mar. 18th, 2021

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dave Waterford, WI

easy to work with, completed request in timely manner

3 years ago

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Reply from American Home Shield

Hi Dave,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Joseph Raleigh, NC

Awesome timely service and very professional

3 years ago

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Reply from American Home Shield

Hi Joseph,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 11th, 2021

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Mary Ann Waterman Millbrae, CA

Always courteous and responsive to requests.

3 years ago

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Reply from American Home Shield

Hi Mary Ann,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 17th, 2021

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Steve Simi Valley, CA

They have responded when I requested service timely and effectively

3 years ago

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B Kansas City, MO

They connected me with a repair service quickly.

3 years ago

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Reply from American Home Shield

Hi B,
I am glad to hear about the quick repairs that were completed through AHS.

Mar. 18th, 2021

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Robert Ortega Davison, MI

They have covered everything when claim was made

3 years ago

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Reply from American Home Shield

Hi Robert,
I am pleased to hear about everything that was repaired on the claim.

Mar. 18th, 2021

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Isameldein Ghanim Lilburn, GA

Easy to request service and prompt customer Service

3 years ago

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Reply from American Home Shield

Hi Isameldein,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Labastida Blanca Houston, TX

I get a fast response and great customer service.

3 years ago

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Reply from American Home Shield

Hi Labastida,
Thank you for your feedback! We appreciate your feedback and hope you continue to enjoy!

Mar. 12th, 2021

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Loren Sedona, AZ

Good customer service resolved several problems

3 years ago

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Reply from American Home Shield

Hi Loren,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 17th, 2021

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Barbara Silva Wahiawa, HI

Good Service usually very prompt when responding to my needs

3 years ago

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S. Bell Southlake, TX

Professional and made the repair in a timely manner

3 years ago

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Reply from American Home Shield

Hi S. Bell,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Demond R Raleigh, NC

Awesome prompt customer service! Great value.

3 years ago

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Reply from American Home Shield

Hi Desmond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Myesha Galvin Aurora, IL

Someone got out to our home pretty fast.

3 years ago

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Reply from American Home Shield

Hi Myesha,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Diane Wagoner Chicago, IL

Accessible...prompt..knowledgeable...great customer service experience

3 years ago

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Michelle Linner Portsmouth, VA

They are quick to respond and get the job done

3 years ago

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Reply from American Home Shield

Hi Michelle,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Linda Duncan Colorado Springs, CO

Excellent customer service and coverage.

3 years ago

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Reply from American Home Shield

Hi Linda,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Sarah Berwyn, IL

Fast response time, professional, helpful

3 years ago

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Reply from American Home Shield

Hi Sarah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Scott Carneal Sparland, IL

Prompt service. Professional and quality installation

3 years ago

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Reply from American Home Shield

Hi Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 16th, 2021

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Joseph Wager Palm Desert, CA

Response time great. Obtaining a vendor is nit always that goo

3 years ago

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Dick Knight Albany, OR

Easy contact and good communication. Helpful agents

3 years ago

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Reply from American Home Shield

Hi Dick,
We hope you continue to enjoy AHS and the communication that we provide.

Mar. 22nd, 2021

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Jose Arias Coalinga, CA

Quick response, very helpful, and very professional

3 years ago

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Reply from American Home Shield

Hi Jose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2021

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Stephen Arch Coraopolis, PA

Excellent, fast, reliable service. Attention to detail.

3 years ago

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Reply from American Home Shield

Hi Stephen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 15th, 2021

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Tina Weaver College Station, TX

Great technicians and professionals are sent out.

3 years ago

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Reply from American Home Shield

Hi Tina,
We are pleased to hear about your overall experience and the contractors that have serviced you.

Mar. 17th, 2021

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Melissa Catonsville, MD

AHS makes it easy to request service online

3 years ago

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Reply from American Home Shield

Hi Melissa,
I am pleased to hear that you have enjoyed the ease of use the online portal provides.

Mar. 18th, 2021

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Jane Fink Santa Clara, UT

Poor customer service as pertains to purchasing department and trying to contact for an update, I was on hold for over two hours.

3 years ago

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Reply from American Home Shield

Hi Jane,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2021

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Customer Fair Oaks, CA

They do not honor their contracts. They do not accurately transcribe their contractor reports allowing them to repeatedly deny claims.

3 years ago

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Reply from American Home Shield

Hi,
I hate to hear about your most recent AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 15th, 2021

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Luis Riverview, FL

Good Service. Technician was friendly and professional.

3 years ago

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Reply from American Home Shield

Hi Luis,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 11th, 2021

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John Clarke Eustis, FL

Prompt attention to water leak problem under kitchen floor

3 years ago

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Reply from American Home Shield

Hi John,
We appreciate your feedback about the water leak repairs that were completed in a timely manner.

Mar. 16th, 2021

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Jaime Vásquez The Colony, TX

They never follow up with vendors to confirm repair work or call me back as promised. Every repair has taken months as opposed to a few days.

3 years ago

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Reply from American Home Shield

Hi Jaime,
l hate to hear about your most recent experience to have the issues repaired. I would be glad to speak with you and get the issues resolved!

Mar. 15th, 2021

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Alfred Dechiaro Warminster, PA

Always provides service in a timely manor

3 years ago

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Reply from American Home Shield

Hi Alfred,
We are pleased to hear about your most recent experience and the timely service that was provided.

Mar. 15th, 2021

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Pete Bakersfield, CA

Always come to the rescue! Very prompt.

3 years ago

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Reply from American Home Shield

Hi Pete,
We hope you continue to enjoy prompt service from AHS!

Mar. 16th, 2021

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Rus Dikhtyar Merrick, NY

Always helpful in resolving my appliance issues.

3 years ago

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Reply from American Home Shield

Hi Rus,
We appreciate your feedback and hope you continue to enjoy the repairs we provide!

Mar. 16th, 2021

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Nicole Spokane, WA

Reasonable price. Great service. Fast repairs.

3 years ago

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Reply from American Home Shield

Hi Nicole,
We appreciate your feedback and hope you continue to enjoy!

Mar. 16th, 2021

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Nicole Murrell Dallas, TX

Great customer service and low deductible

3 years ago

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Reply from American Home Shield

Hi Nicole,
We are pleased to hear about the great rates and and even better customer service experience.

Mar. 4th, 2021

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Joycet Johnson Alexandria, LA

fast service, good people what all do they cover

3 years ago

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Reply from American Home Shield

Hi Joycet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021