American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Bill Clee Pleasant Hill, CA

Excellent service, good people, fast service

4 years ago

Reply from American Home Shield

Hi Bill,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 23rd, 2021

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Verified Customer

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Jennifer Washington Bedford, OH

It a very good company that will get your things fix for you

4 years ago

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Verified Customer

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Carina Tanchanco Fairfax, VA

Contractor that was sent to my house did not finish the job. The resolutions agent assigned to me (Ruby) is curt and sarcastic

4 years ago

Reply from American Home Shield

Hi Carina,
I hate to hear about your most recent AHS service experience. I would be glad to speak with you to get the issues resolved.

Apr. 27th, 2021

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Verified Customer

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Vidette San Pablo, CA

We are very happy with the service which we had received.

4 years ago

Reply from American Home Shield

Hi Vidette,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Randy Erickson Richmond, TX

Pyramid scam, unless you need a high dollar repair/replacement, you will not get your money’s worth. Everything costs

4 years ago

Reply from American Home Shield

Hi Randy,
I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.

Apr. 30th, 2021

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Verified Customer

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Julie Boise, ID

AHS took care of all of my appliance failures

4 years ago

Reply from American Home Shield

Hi Julie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Anonymous Nashville, TN

Horrible company I had so many issues with this company. They do not like to pay! I had the worst experience with this company

4 years ago

Reply from American Home Shield

Hi,
I hate to hear about your most recent experience.

Apr. 26th, 2021

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Verified Customer

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Phyllis Coleman Red Oak, TX

Great customer service, fast, easy, convenient

4 years ago

Reply from American Home Shield

Hi Phyllis,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Tiffany Foster Bedford, TX

Good coverage. Easy to contact. Nice to have it for peace of mind.

4 years ago

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Verified Customer

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Ann Church Kennewick, WA

It would have been 5 stars but they raised the rates without notice.

4 years ago

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Verified Customer

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Curt McKenzie Tallahassee, FL

Excellent service!!! Very dependable and trustworthy.

4 years ago

Reply from American Home Shield

Hi Curt,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Elaine Appel Walnut, CA

The customer service reps are well trained

4 years ago

Reply from American Home Shield

Hi Elaine,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Erkeda DeRouen Oxon Hill, MD

They are useless. They take your money and lie on their website about what they cover. They use su or contractors, as well.

4 years ago

Reply from American Home Shield

Hi Erkeda,
Thank you for bringing the issues to our attention. I owuld be glad to speak with you to get the issues resolved.

Apr. 23rd, 2021

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Verified Customer

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Susan Block Saint Louis, MO

Good and prompt service; professional and friendly

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Shanon Cleveland, OH

Fast friendly service & affordable fair prices

4 years ago

Reply from American Home Shield

Hi Shanon,
We love to hear when we have provided fast and friendly service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Judy Lewiston, ID

It is hard to talk to a live body, somethings can't be described on their automated system

4 years ago

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Verified Customer

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Elizabeth Ann Molton Altus, OK

They are prompt and when you call they come and fix it

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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John C Medina, OH

There is always room for improvement, but overall they are very good

4 years ago

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Verified Customer

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Bryant Jones Springfield, VA

Excellent customer service and excellent people

4 years ago

Reply from American Home Shield

Hi Bryant,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Mona Frausto San Antonio, TX

went above and beyond to fix the problem

4 years ago

Reply from American Home Shield

Hi Mona,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Joe Yuma, AZ

Very responsive, fairly priced, use competent contractors.

4 years ago

Reply from American Home Shield

Hi Joe,
Your feedback is appreciated and we hope you continue to enjoy a good customer service experience at a great price!

Apr. 22nd, 2021

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Verified Customer

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Peter Anderson Tucson, AZ

They addressed the problem quickly and effectively

4 years ago

Reply from American Home Shield

Hi Peter,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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David Bear, DE

Easy dealings. Make a call & you're all set!

4 years ago

Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Lynda Bakersfield, CA

Trust their choices in professionals to do the job.

4 years ago

Reply from American Home Shield

Hi Lynda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Harvey Darnell Jones Houston, TX

Good service and the price is reasonable and appropriate

4 years ago

Reply from American Home Shield

Hi Harvey,
Your feedback is appreciated and we hope you continue to enjoy a good customer service experience at a great price!

Apr. 22nd, 2021

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Verified Customer

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Luther Auburn, AL

Dependable customer service and friendly staff

4 years ago

Reply from American Home Shield

Hi Luther,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Neil Simmons Woodway, TX

Kept appointment time, quality tech support for our home.

4 years ago

Reply from American Home Shield

Hi Neil,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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A Hession Beaumont, CA

AHS responded quickly, replaced my Refrig, NO Hassle

4 years ago

Reply from American Home Shield

Hi A Hession,
Your feedback regarding your recent experiences with us is greatly appreciated. We are glad to hear about the refrigerator replacement that was completed.

Apr. 22nd, 2021

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Verified Customer

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Carl C. Hughes Portland, TX

The service people that come are professional and sincere.

4 years ago

Reply from American Home Shield

Hi Carl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

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Verified Customer

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Jarnail Gill Fresno, CA

I like it they fixed my appliances in time and replaced without any problem

4 years ago

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Verified Customer

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Robert Compan North Las Vegas, NV

There are times when they send an assignment to sub par companies

4 years ago

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Verified Customer

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Sergio Hernandez Ridgecrest, CA

Always very friendly and have awesome customer service.

4 years ago

Reply from American Home Shield

Hi Sergio,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Michael New Orleans, LA

They did a good job of serving my repair needs

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Mr. & Mrs. Gamboa Las Vegas, NV

Professional, friendly and fast service.

4 years ago

Reply from American Home Shield

Hi Mr. Mrs. Gamboa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Francis Pirc Warner Robins, GA

Good reliable service and reasonable prices

4 years ago

Reply from American Home Shield

Hi Francis,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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James Grendahl Green Valley, AZ

Excellent service, faucets we had replaced were poor quality.

4 years ago

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Verified Customer

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Kimberly Mead Somerdale, NJ

Outstanding services all the way around !!!

4 years ago

Reply from American Home Shield

Hi Kimberly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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S. Calhoun Deridder, LA

They handled our claim quickly and very professionally!

4 years ago

Reply from American Home Shield

Hi S. Calhoun,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Raymond Obas

A technician came to check on my AC, after the inspection he told me the system is low on freon, there may be a leak, he will contact AHS. A second technician came in and that he is not qualified to do that job. He will contact AHS to send a qualified tech. The 3rd tech also came and said that he does not know what is the problem. He opened the AC, look at it and left. Actually, I don't know if the problem is fixed or nott

4 years ago Edited January 10, 2024

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Verified Customer

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John Hoxie Frisco, TX

Responsive, polite, professional and reliable

4 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Tamy Dobson Port Saint Lucie, FL

Fast reliable service with great customer service

4 years ago

Reply from American Home Shield

Hi Tamy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Debbie Enid, OK

They're fast to get people out to your house

4 years ago

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Daniel Johnston Lancaster, CA

Needed a refrigerator replacement AHS refused replacement claiming not to cover a review of excluded items this appliance was not excluded.

4 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the refrigerator.

Apr. 30th, 2021

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Verified Customer

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Angela Taylors, SC

They’re great if something breaks but not so great if something needs to be replaced

4 years ago

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Verified Customer

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Vince Gustine, CA

They are efficient and easy to work with

4 years ago

Reply from American Home Shield

Hi Vince,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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John Fountain Valley, CA

Great company and process. They helped us out of a bind

4 years ago

Reply from American Home Shield

Hi John,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Taylor Floyd Gilbert, SC

Overall ease of process and friendliness of employees

4 years ago

Reply from American Home Shield

Hi Taylor,
We strive to ease the process of home repairs. We hope you continue to enjoy AHS and the customer service we provide!

Apr. 22nd, 2021

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Verified Customer

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William Kelly Beach Haven, NJ

They are fast, reliable, professional and cost effective

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with insight to your American Home Shield experience! We hope you continue to the fast and friendly service we provide!

Apr. 22nd, 2021

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Verified Customer

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Charlene Velez Matawan, NJ

Prompt response time and fixing problems

4 years ago

Reply from American Home Shield

Hi Charlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Iris Lugo Kings Mills, OH

Very quick to respond and help resolve an issue.

4 years ago

Reply from American Home Shield

Hi Iris,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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