American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Steve Conrad Twin Peaks, CA

They do not follow through, customer service say they will call you back and they don't

4 years ago

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Verified Customer

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Brunilda Cordero Hope Mills, NC

High level of professionalism by personnel!

4 years ago

Reply from American Home Shield

Hi Brunilda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Steve Wisniewski McHenry, IL

Quick response and the number of items covered.

4 years ago

Reply from American Home Shield

Steve, we are very happy to hear that your issue was addressed quickly. We hope that you continue to enjoy the coverage that we provide. Thank you for letting us know how we are doing.

May. 28th, 2021

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Verified Customer

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Becky Sparks Pasco, WA

Very quick to respond . Great customer service

4 years ago

Reply from American Home Shield

Becky, we are so pleased to hear about the prompt and efficient service you received. We look forward to providing that same quality of service for your future repair needs as well.

May. 28th, 2021

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Verified Customer

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Steven Thomaston Nokomis, FL

Great service very quick response to service requests

4 years ago

Reply from American Home Shield

Steven, we are excited to hear about the prompt and efficient service you received. We look forward to providing great quality service for your future service needs as well.

May. 28th, 2021

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Verified Customer

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Margy Fort Washington, MD

They had the contractor there when promised

4 years ago

Reply from American Home Shield

Mary, thank you for taking time to let us know about the service you received. We love to hear when we have provided prompt and reliable service. We look forward to doing so again for your future repair needs.

May. 28th, 2021

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Verified Customer

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Barbara Oxon Hill, MD

Prompt in assigning a contractor to fix your problem

4 years ago

Reply from American Home Shield

Thank you, Barbara, for taking time to write a review. We know that prompt and efficient service is important, and we are so glad to have meet that standard for you. We look forward to taking care of your repair needs in the future as well.

May. 28th, 2021

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Verified Customer

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George Harker Heights, TX

All my work order requests have been fulfilled

4 years ago

Reply from American Home Shield

Thank you, George for providing feedback on your service experience. We are always happy to hear when repair issues are resolved to satisfaction. We look forward to providing you with exceptional service in the future.

May. 28th, 2021

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Verified Customer

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Anna Middleburg, FL

Great value and very responsive. Comprehensive coverage

4 years ago

Reply from American Home Shield

Hi Anna,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 26th, 2021

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Verified Customer

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Al West Chester, PA

Did what supposed to. No problems. Minor delays

4 years ago

Reply from American Home Shield

Al, thank you for your review of the service you received. We are pleased to hear when we have provided good quality service to our members. Please continue to share your experiences with us and we hope to provide you with more prompt service in the future.

May. 28th, 2021

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Verified Customer

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Mary Vossekuil Lexington, KY

Very easy to work with and very nice people too.

4 years ago

Reply from American Home Shield

Thank you, Mary for letting us know you were pleased with your service experience. It is our goal to always provide professional and exceptional service for our members.

May. 28th, 2021

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Verified Customer

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Lucille Rayford Rancho Cucamonga, CA

Excellent customer service and friendly representatives

4 years ago

Reply from American Home Shield

Hi Lucille,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2021

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Verified Customer

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Robert McClary Irmo, SC

Prompt service, very friendly and respectful technician

4 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Nancy DeNoyer Arnold, MO

Very prompt and got back to me within 1 day.

4 years ago

Reply from American Home Shield

Hi Nancy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Adrian Summerland Key, FL

I would rate AHS 5 stars but it's always so hard to get in touch with support.

4 years ago

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Verified Customer

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John Carvahal Pleasanton, CA

Everything was handled in a timely fashion

4 years ago

Reply from American Home Shield

Hi John,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Ray K Sugar Land, TX

AHS does what it say it will. Comes out fixes the problem

4 years ago

Reply from American Home Shield

Hi Ray,
Thank you for the feedback about your AHS service experience!

Jun. 1st, 2021

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Verified Customer

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Michelle Tobyhanna, PA

Customer service is knowledgeable and helpful.

4 years ago

Reply from American Home Shield

Hi Michelle,
We appreciate your feedback and hope you continue to enjoy!

Jun. 1st, 2021

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Verified Customer

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Judy Dundee, FL

Quick response, on-time, knowledgeable staff

4 years ago

Reply from American Home Shield

Hi Judy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 31st, 2021

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Verified Customer

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Miryam Morales Canyon Country, CA

Very efficient. Responsable good companies

4 years ago

Reply from American Home Shield

Hi Miryam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2021

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Verified Customer

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S Reed Penryn, CA

Slow responses for service calls. Not negotiable for replacement of broken items.

4 years ago

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Verified Customer

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Shiller Grapevine, TX

You deal with very professional companies

4 years ago

Reply from American Home Shield

Hi Shiller,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Harriet Pinchouck Ocala, FL

Service is always prompt and worked into my schedule.

4 years ago

Reply from American Home Shield

Hi Harriet,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Gary Peterson Auburn, CA

The service was OK, but the cost is high for me. May discontinue. have only used once.

4 years ago

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Verified Customer

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Denise New Orleans, LA

Ok but not wonderful. Some of the contractors don't seem happy to have to do AHS work.

4 years ago

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Verified Customer

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Jacquelyn Alexander Shreveport, LA

They get right on your problems when you call them.

4 years ago

Reply from American Home Shield

Hi Jacquelyn,
We appreciate your feedback and hope you continue to enjoy!

Jun. 1st, 2021

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Verified Customer

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Lisa Abington, PA

Contract is expensive and appears to increase yearly. Service fee is expensive.

4 years ago

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Verified Customer

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Althea Berry Tomball, TX

American home shield is Excellent service and trustworthy

4 years ago

Reply from American Home Shield

Hi Althea,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 17th, 2021

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Verified Customer

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Steve Ray Las Vegas, NV

Good customer service, very fast and thorough

4 years ago

Reply from American Home Shield

Hi Steve,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Ron Littleton, CO

The tech sent knew what he was doing and problem resolved.

4 years ago

Reply from American Home Shield

Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 1st, 2021

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Verified Customer

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Ali Payson, AZ

Courtesy, knowledge, availabilty & coverage.

4 years ago

Reply from American Home Shield

Hi Ali,
I appreciate your feedback and hope you continue to enjoy American Home Shield!

May. 5th, 2021

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Verified Customer

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Elizabeth Briggs Saint Augustine, FL

Only had encounter with then twice and they were great

4 years ago

Reply from American Home Shield

Hi Elizabeth,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Verified Customer

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Carolyn Finn Melbourne, FL

Was usually responsive in a timely manner to send out qualified repair people.

4 years ago

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Verified Customer

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Anonymous Chester, PA

I had a pipe leak on the weekend and couldn't get a plumber until Monday 5:30 pm--major water damage.

4 years ago

Reply from American Home Shield

Hi,
Thank you for bringing the pipe leak delay to our attention. I would be glad to speak with you to reach a resolution.

May. 13th, 2021

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Verified Customer

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Lloyd Miller San Antonio, TX

Responsiveness and completeness of requested action.

4 years ago

Reply from American Home Shield

Hi Lloyd,
Thank you for your feedback! We hope you continue to enjoy!

May. 7th, 2021

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Verified Customer

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Jeannette Eliopoulos Chicago, IL

Rarely any issues with coverage, very reassuring to have.

4 years ago

Reply from American Home Shield

Hi Jeanette,
We will continue to provide you with great customer service and a piece of mind to your home repairs.

May. 5th, 2021

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Verified Customer

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Chris Lane Desoto, TX

There terrible in paying for claims they try to deny claims and get contractors that do half work to save company money

4 years ago

Reply from American Home Shield

Hi Chris,
I hate to hear about the claim denials that you experienced. I would be glad to speak with you to discuss the issues.

May. 13th, 2021

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Verified Customer

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Karen Cagle Aliso Viejo, CA

They are very professtional and offer prompt service

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Paul Mandeville, LA

If you call them and it's not something they cover, you have to pay the vendor AND AHS

4 years ago

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Verified Customer

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Linda Sadler Canton, GA

Responsive, professional, courteous and timely.

4 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Tom Mesa, AZ

Quick responses with qualified companies

4 years ago

Reply from American Home Shield

Hi Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 5th, 2021

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Verified Customer

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Trish Lacks Russell, KY

So far very well to talk to and everyone very nice.

4 years ago

Reply from American Home Shield

Hi Trish,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Verified Customer

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Andrea San Lorenzo, CA

No trouble appointments. Good technicians

4 years ago

Reply from American Home Shield

Hi Andrea,
Thank you for your feedback and we hope you continue to enjoy American Home Shield and the technicians we provide!

May. 4th, 2021

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Verified Customer

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Ernis Yulee, FL

The technician was very professional and on time

4 years ago

Reply from American Home Shield

Hi Ernis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Ann Midlothian, VA

Professional and knowledgeable about their services

4 years ago

Reply from American Home Shield

Hi Ann,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Robert L Eckler Lexington, KY

Customer service and professionalism, response time

4 years ago

Reply from American Home Shield

Hi Robert,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 5th, 2021

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Verified Customer

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Brenda Ormond Beach, FL

Quick response when needed. Repairs fixed fast.

4 years ago

Reply from American Home Shield

Hi Brenda,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Stephen Moore North Las Vegas, NV

Fast response and great companies to work with!

4 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 5th, 2021

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Verified Customer

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Doug Santa Barbara, CA

I call for repairs and they do the repair. No issues

4 years ago

Reply from American Home Shield

Hi Doug,
Thank you for your feedback and we hope you continue to enjoy American Home Shield!

May. 4th, 2021

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Verified Customer

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Dominique Rogers Kokomo, IN

Had someone come out to my home in a very timely manner to fix my issue.

4 years ago

American Home Shield Reviews