American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Mike Eagle River, AK

Prompt service and great customer service.

3 years ago

Reply from American Home Shield

Hi Mike,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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John Reed Brentwood, CA

Quick effective service when I need them.

3 years ago

Reply from American Home Shield

Hi John,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Larry San Jose, CA

ease of use! Making a claim is easy, and the contractors respond quickly

3 years ago

Reply from American Home Shield

We're glad to hear the process was easy for you.

Apr. 5th, 2021

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Verified Customer

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Gail Ladella Cedar Lake, IN

The repair company they sent to my home, got the job DONE!

3 years ago

Reply from American Home Shield

Hi Gail,
I am glad to hear about the technicians who completed the repair and provided a great service experience.

Mar. 31st, 2021

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Verified Customer

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Sally preszler Kennewick, WA

Professional, courteous and accommodating

3 years ago

Reply from American Home Shield

Hi Sally,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2021

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Verified Customer

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Vickie Smith Whitney, TX

They are expeditious in fixing the problem

3 years ago

Reply from American Home Shield

Hi Vickie,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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Elizabeth Shelton Houston, TX

Professionalism, knowledgeable and customer oriented

3 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2021

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Verified Customer

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Maria San Jose, CA

efficient, reliable,prompt feedback, affordable

3 years ago

Reply from American Home Shield

Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Dave Philo, IL

Easy to request service , quick response, good workers

3 years ago

Reply from American Home Shield

Hi Dave,
It is a pleasure to hear about your American Home Shield experience and the great service that has been provided.

Mar. 30th, 2021

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Verified Customer

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Anthony Marzullo Lebanon, MO

reliable, get the job done, good company, honest

3 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 1st, 2021

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Verified Customer

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Donna Russo Winter Garden, FL

They are always quick to solve the problem

3 years ago

Reply from American Home Shield

Hi Donna,
Thank you for providing us with feedback!

Apr. 1st, 2021

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Verified Customer

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Frank Olivares Phoenix, AZ

My problem was solve with my first call.

3 years ago

Reply from American Home Shield

Hi Frank,
We are pleased to hear about the quick repsonse on the first call.

Mar. 31st, 2021

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Verified Customer

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Ardenia Davis Marietta, GA

Poor follow up after service calls. You have to chase them down to figure out what’s going on at every step. Poor value.

3 years ago

Reply from American Home Shield

Hi Ardenia,
Thank you for making us aware of your most recent customer service experience with AHS. I would be glad to speak with you to get the issues resolved.

Apr. 1st, 2021

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Verified Customer

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Melanie Valrico, FL

Very good plumber and appliance repairmen

3 years ago

Reply from American Home Shield

Hi Melanie,
Thanks for placing your trust in us and your willingness to share. We look forward to servicing you again soon!

Mar. 30th, 2021

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Verified Customer

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Frank Houston, TX

Good customer service, good price and great service.

3 years ago

Reply from American Home Shield

Hi Frank,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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andrea Beverly Hills, CA

they usually have vendors that have fixed the problems

3 years ago

Reply from American Home Shield

Hi Andrea,
Thank you for your feedback!

Apr. 1st, 2021

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Verified Customer

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Stephanie Sanchez Sacramento, CA

good service fixed heater the next day i didn't know when he left the job

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS.

Apr. 6th, 2021

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Verified Customer

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Joyce Amarillo, TX

Quick response and professional technicians

3 years ago

Reply from American Home Shield

Hi Joyce,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 30th, 2021

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Verified Customer

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Donald Hawk Wind Gap, PA

When a request for service is made its addressed fast.

3 years ago

Reply from American Home Shield

Hi Donald,
Thank you for your feedback about the fast repairs that were completed.

Mar. 31st, 2021

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Verified Customer

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Alex Volz Surprise, AZ

Fairly priced and responsive to calls for repairs.

3 years ago

Reply from American Home Shield

Hi Alex,
We strive to provide a cost effective warranty with even greater service.

Apr. 1st, 2021

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Verified Customer

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Sue E. Hoff Rio Rancho, NM

When I call folks are professional & courteous.

3 years ago

Reply from American Home Shield

Hi Sue,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Reynold Blue Killeen, TX

EFFECTIVENESS IN GETTING REQUEST TO THE RIGHT PEOPLE

3 years ago

Reply from American Home Shield

Hi Reynold,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2021

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Verified Customer

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Marcus webster Petaluma, CA

Always takes care of problem, great customer care and value

3 years ago

Reply from American Home Shield

Hi Marcus,
It is our goal to provide you with the best team of customer care associates to ensure that every service request is completed.

Apr. 1st, 2021

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Verified Customer

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anna blalock Denton, TX

very efficient on time very polite was very knowledge

3 years ago

Reply from American Home Shield

Hi Anna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Charles Adamski Henderson, NV

EASE OF SCHEDULING AND COMPETENT SERVICE PROVIDORS

3 years ago

Reply from American Home Shield

Hi Charles,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 30th, 2021

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Verified Customer

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LARRY Savannah, GA

response to service requests and quality service

3 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2021

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Verified Customer

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Maggie San Gabriel, CA

Ease of scheduling, fast responses, easy to contact in case of problems

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 7th, 2021

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Verified Customer

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Catherine Shoman Miami, FL

used twice and was able to resolve issues quickly

3 years ago

Reply from American Home Shield

Hi Catherine,
We are glad to hear about the issues that American Home Shield was able to repair in a quick time frame.

Apr. 1st, 2021

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Verified Customer

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Carmen Pearce Courtland, VA

Great company with great and quick service!

3 years ago

Reply from American Home Shield

Hi Carmen,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Teresita Muwakil Chester, VA

Professional, efficient, and responsive.

3 years ago

Reply from American Home Shield

Hi Teresita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Leslie Lewisville, TX

They have always delivered prompt, courteous service

3 years ago

Reply from American Home Shield

Hi Leslie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Chris C Charleston, SC

Quick response and Did what they advertised

3 years ago

Reply from American Home Shield

Hi Chris,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 27th, 2021

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Verified Customer

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Cheryl Jones Fort Worth, TX

Responds in a timely manner and very professional

3 years ago

Reply from American Home Shield

Hi Cheryl, We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Rose Ann Fisichelli Surprise, AZ

They follow through with your need ASAP.

3 years ago

Reply from American Home Shield

Hi Rose,
We appreciate your feedback and hope you continue to enjoy speedy service.

Mar. 31st, 2021

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Verified Customer

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Elizabeth Moore Acworth, GA

Did everything expected in timely manner

3 years ago

Reply from American Home Shield

Hi Elizabeth,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Diane Oxford, MS

Always ensure all work is done promptly and properly

3 years ago

Reply from American Home Shield

Hi Diane,
We will continue to provide you with a prompt and professional experience.

Apr. 1st, 2021

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Verified Customer

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Allen E Hammond Clover, SC

professional, friendly service. Great communications

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Allen,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 29th, 2021

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Verified Customer

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Naga Dandu Shawnee Mission, KS

Timely response. I am happy with the service provided.

3 years ago

Reply from American Home Shield

Hi Naga,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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D Cruz Madison, AL

Service always consistent concerns always addressed

3 years ago

Reply from American Home Shield

Hi D Cruz,
It is our goal to provide you with the best team of customer care associates to ensure that every service request is completed.

Apr. 1st, 2021

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Verified Customer

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Madge Blurton San Antonio, TX

Great service like having insurance for home equipment.

3 years ago

Reply from American Home Shield

We are glad that you see the value in your membership with us. Take Care.

Mar. 18th, 2021

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Verified Customer

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Denis Navarro Woodbridge, VA

Customer service rep knowledgeable and technician was good

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 18th, 2021

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Verified Customer

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Erika Rodriguez Westwego, LA

They were fast with scheduling a service call.

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback. We love to hear when we have provided fast service and we look forward to servicing you as needed.

Mar. 18th, 2021

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Verified Customer

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Miguel Gutierrez Las Vegas, NV

Great customer service and very qualified technicians

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Mar. 19th, 2021

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Verified Customer

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Connie Guzman Madisonville, KY

They are the best as far as I’m concerned

3 years ago

Reply from American Home Shield

Thanks for sharing!!

Mar. 19th, 2021

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Verified Customer

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Peter Angelo San Diego, CA

Superb service, courteous, professional and proficient.

3 years ago

Reply from American Home Shield

We appreciate your feedback!

Mar. 19th, 2021

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Verified Customer

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Angel henderson Bartow, FL

Very responsive in scheduling someone to do repairs.

3 years ago

Reply from American Home Shield

Thanks for sharing your feedback. We try to make sure we get someone out to service you as soon as possible.

Mar. 19th, 2021

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Verified Customer

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Jacqui Solon, OH

Excellent, professional and speedy repair.

3 years ago

Reply from American Home Shield

Those are all great things to hear. Thanks for sharing!

Mar. 19th, 2021

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Verified Customer

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Terrie Garner Garland, TX

They have always given us great service and follow up!

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 18th, 2021

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Verified Customer

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Estela Slater Bakersfield, CA

I’m happy for taking the request for work order asap

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Mar. 18th, 2021

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Verified Customer

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Betty Chicago, IL

They have provided quick reliable responses to my request.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 18th, 2021

American Home Shield Reviews