American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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JC Sarasota, FL

Timely. Professional. Reasonable. Knowledgeable.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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William Thomas Victorville, CA

Because they were professional and knowledgeable

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Alex Erales San Antonio, TX

service agent was great, fast, professional

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Robin Plano, TX

Fast Resolution of Problems. Quick Responses.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Doug Phoenix, AZ

Easy to request service, quick response.

3 years ago

Reply from American Home Shield

We're glad to hear it was quick and easy for you.

Mar. 26th, 2021

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Verified Customer

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Marilette Antioch, CA

Why we had to pay the technician on top of our deductible

3 years ago

Reply from American Home Shield

Thanks for sharing what you experienced. That may be the case from time to time, but more less likely to occur. It would depend on the item and issue. We appreciate your membership.

Mar. 26th, 2021

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Verified Customer

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Keith Davis Albuquerque, NM

Great service and value. Prompt as well.

3 years ago

Reply from American Home Shield

Promptness is our priority. Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Galiya Alieva Pasadena, CA

Great job, done profesionally. Thank you veary much.

3 years ago

Reply from American Home Shield

You're welcome and thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Mary B. Marysville, CA

They respond to your needs pretty quickly.

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you.

Mar. 26th, 2021

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Verified Customer

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Kris Lebo Bristol, PA

Every repair was completed thoroughly and completely

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Mar. 26th, 2021

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Verified Customer

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Joanna Bowman Sparta, TN

They helped fix the problem without delay.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 26th, 2021

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Verified Customer

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Anita Celestin Humble, TX

American Home Shield was fast and convenient.

3 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Brenda Foreman Bakersfield, CA

My problem was solved as promised. Tech was awesome

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Eduardo Sifuentes Jenks, OK

Someone is always helpful and you fulfill your promise.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Brian Mullins Pampa, TX

They have always responded quickly to my needs.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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Lisa Waters Dallas, TX

Timeliness, promptness, and friendliness

3 years ago

Reply from American Home Shield

Thanks!

Mar. 26th, 2021

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Verified Customer

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A Fort Worth, TX

There is no live person at the phones no matter what time I call

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We certainly are working to improve the call volume better. Keep in mind you can also reach us via chat at www.ahs.com.

Mar. 26th, 2021

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Verified Customer

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William Holt Chesapeake, VA

Excellent Co for the money prompt service

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 26th, 2021

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Verified Customer

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D Williams Algonquin, IL

Customer service from well chosen repair specialist

3 years ago

Reply from American Home Shield

Hi D,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Annie Williams Walls, MS

They cover my heater, and my washer. The wait time was gast

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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A. M. Plano, TX

Professional, speedy, economical, great customer service

3 years ago

Reply from American Home Shield

Hi A.M.,
We love to hear when we have provided speedy and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Eugene Moore Lancaster, SC

Took care of my issues in a timely manner

3 years ago

Reply from American Home Shield

Hi Eugene,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Kim

They always schedule appointments promptly

3 years ago

Reply from American Home Shield

We're glad to hear you are happy with the way we handle your appointments. Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Donald Kamai Las Vegas, NV

Reliable and affordable. On time and efficient.

3 years ago

Reply from American Home Shield

Thanks for sharing

Mar. 29th, 2021

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Verified Customer

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Jennie White Hall, AR

Very informative, trustworthy, & professional

3 years ago

Reply from American Home Shield

Hi Jennie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Sheronda Williams Bay City, TX

Because I pay for this service and Comfort Air tried to rip me off. I still haven't heard from anyone about a cash out.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 27th, 2021

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Verified Customer

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Kim Colorado Springs, CO

Great service, fast response time, low out of pocket costs

3 years ago

Reply from American Home Shield

Hi Kim,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Mar. 27th, 2021

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Verified Customer

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Tiffany Garland, TX

The coverage is great and the rates are reasonable

3 years ago

Reply from American Home Shield

Hi Tiffany,
We are pleased to hear that you've enjoyed AHS and the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Van Cornelius, NC

Excellent service great way to help cut cost

3 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 26th, 2021

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Verified Customer

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Larry Fontana, CA

Price keep going up every year, Sometimes the service is better than others

3 years ago

Reply from American Home Shield

Thanks for your honesty.

Mar. 26th, 2021

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Verified Customer

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george Luna Lake Elsinore, CA

reliable and attentive to their clients needs.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it. Please provide your AHS contract number or full property address along with your email address and I will follow up with you from there.

Mar. 26th, 2021

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Verified Customer

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Jim Burk Buckeye, AZ

Prompt professional service!no hidden clauses

3 years ago

Reply from American Home Shield

Hi Jim,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Lourdes Trabuco Canyon, CA

It would be a 5 but they should not charge for service until it’s rendered.

3 years ago

Reply from American Home Shield

Thanks for your feedback.

Mar. 29th, 2021

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Verified Customer

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Suprena Grear Cordova, TN

The customer service with AHS is pleasant and consisent

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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william herman phares Oneill, NE

great service and a very competant company for repairs

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Teresita Docena Fremont, CA

Gets my broken appliances fixed in a timely manner.

3 years ago

Reply from American Home Shield

Hi Teresita,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 29th, 2021

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Verified Customer

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Gary

Fully repaired my old refrigerator. Thanks for a good job.

3 years ago Edited January 10, 2024

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and thanks for recommending us. Enjoy your day.

Mar. 29th, 2021

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Verified Customer

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Beth Dubar Santa Clarita, CA

Timely response and professional companies used for repairs

3 years ago

Reply from American Home Shield

Hi Beth,
We are pleased to hear about the repairs completed in a timely manner.

Mar. 27th, 2021

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Verified Customer

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Loren Shirk Surprise, AZ

Fast service, send people who fix the issue the first trip.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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edith mears Exmore, VA

They responded to my request online promptly

3 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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RM Houston, TX

Good professional work. On time and did a good work.

3 years ago

Reply from American Home Shield

Hi RM,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Sue Venice, FL

Sometimes difficult to reach and have not had luck with scheduling on the web.

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Kimberley Kennett Goyette Middleburg, FL

Always prompt and helpful with everything

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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George Lett Indianapolis, IN

Price and deductible are high. They do not cover 100% of replacing an appliance.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Verified Customer

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Tim Felchle Natchitoches, LA

Timeliness and efficiency in resolving the problem.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 29th, 2021

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Verified Customer

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Susu Tuckahoe, VA

They are quick, professional and they do the job.

3 years ago

Reply from American Home Shield

Hi Susu,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Del Docena Napa, CA

Excellent customer service, good value and

3 years ago

Reply from American Home Shield

Thanks for sharing.

Mar. 29th, 2021

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Verified Customer

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Scott F. Redondo Beach, CA

Expensive monthly commitment, service is often not provided quickly when needed.

3 years ago

Reply from American Home Shield

Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Mar. 29th, 2021

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Verified Customer

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Noel Salado, TX

reasonable and dependable and valuable for the price

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Mar. 29th, 2021

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Verified Customer

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Patrick Lufkin, TX

Appointment was on time and fixed my appliances

3 years ago

Reply from American Home Shield

Thanks for reaching out to provide that feedback. I am glad the contractors followed through with the appointment that was set but happier for you that your issue has been resolved. We are here for you if you need us in the future. Take Care.

Mar. 29th, 2021

American Home Shield Reviews