American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Leonardo Aguilar San Bernardino, CA

useful on time professional and explain accurate

4 years ago

Reply from American Home Shield

Hi Leonardo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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M Tampa, FL

Good service but not truly repair or replace; usually an added cost involved.

4 years ago

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Verified Customer

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serge sonsini Wichita Falls, TX

Excellent response time and professional help

4 years ago

Reply from American Home Shield

Hi Serge,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

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Verified Customer

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Alejandro Islas-Montantes Canton, MI

Quick and easy way to schedule rekey of home

4 years ago

Reply from American Home Shield

Alejandro, thank you for taking time to let us know about your experience. We are very happy to hear you found it quick and easy to request the rekey service for your home. We hope that your next experience with us will go just as quickly and easily.

May. 28th, 2021

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Verified Customer

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Valerie M Upper Darby, PA

Provides reasonable service at a fair price, along with quality vendors

4 years ago

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Verified Customer

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Tony S Los Angeles, CA

Timely response, reliable and affordable

4 years ago

Reply from American Home Shield

Hi Tony,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Brian Carlson Apache Junction, AZ

They are friendly and take care of business

4 years ago

Reply from American Home Shield

Brian, thank you very much for such positive feedback. We are happy to hear you found our agents to be fiendly and that your serive needs were met. We look forward to taking care of your future service needs as well.

May. 28th, 2021

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Verified Customer

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K. Conyers Jonesboro, GA

They responded to my request quickly and fixed the problem.

4 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Verified Customer

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D Goode Baltimore, MD

Excellent service and workers provided every time.

4 years ago

Reply from American Home Shield

Hi D Goode,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Barbara W. Union City, GA

Service was prompt. The technician was professional and fixed the issue.

4 years ago

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Verified Customer

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Alex Loutchaninoff Humble, TX

Fixed the issue and were quick to respond.

4 years ago

Reply from American Home Shield

Alex, thank you for your review. We are very happy to hear your issue was resolved quickly. We will do our best to address any future issues with the same quality of service.

May. 28th, 2021

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Verified Customer

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Danielle Copeland Jacksonville, FL

I like the service and the time it takes

4 years ago

Reply from American Home Shield

Danielle, thank you for taking time to write a review. We are very happy to hear that you are pleased with our service. We will aim to provide you with the same level of service in the future.

May. 28th, 2021

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Verified Customer

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James Fownes Apopka, FL

They send out incompetent contractors that often don’t do the job correctly and use inferior parts

4 years ago

Reply from American Home Shield

Hi James,
Thank you for making us aware of your most recent service experience with an AHS contractor. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

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Verified Customer

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Terry Gaithersburg, MD

not bad but not great either. web site does not have complete information on open calls.

4 years ago

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Verified Customer

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Ramona Pummell Hillsboro, OH

It doesn't take long for someone to call

4 years ago

Reply from American Home Shield

Ramona, thank you for your feedback. We understand that our members time is very valuable and are glad to hear you were contacted in a timely manner. We look forward to providing you with prompt and reliable service in the future.

May. 28th, 2021

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Verified Customer

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Robin Hidrogo Springtown, TX

Quick response and reliable and knowledgeable repairman.

4 years ago

Reply from American Home Shield

Hi Robin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Wannaporn Tanno Clarksville, MD

Quick response, good advise and great services.

4 years ago

Reply from American Home Shield

Hi Wannapor,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

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Verified Customer

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JLEW Augusta, GA

Transparency with the policies; quick response time.

4 years ago

Reply from American Home Shield

Jlew, thank you for taking time to write a review. We are glad to hear you were happy with the response time as well as the transparency of your policy. We look forward to taking care of your future service needs in the same manner.

May. 28th, 2021

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Verified Customer

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Rescigno Michael Los Angeles, CA

Great company and great customer service

4 years ago

Reply from American Home Shield

Hi Rescigno,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Bill Messerly San Jose, CA

They covered my loss with no questions asked.

4 years ago

Reply from American Home Shield

Hi Bill,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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Verified Customer

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Haji Sugar Land, TX

Quick and good service and good response

4 years ago

Reply from American Home Shield

Haji, thank you for letting us know you had a good experience with our company. We are so happy to have met your expectations and look forward to doing so again.

May. 28th, 2021

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Verified Customer

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Linda E Stephens Fayetteville, NC

Punctual and was kind. Left area clean and tidy.

4 years ago

Reply from American Home Shield

Linda, thank you for a positive review. I am very glad to hear the technician was on time and made sure everything was clean before leaving. We look forward to providing this same level of service in the future.

May. 28th, 2021

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Verified Customer

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MAP Lexington, KY

Proficient, timely, solved the problem quickly.

4 years ago

Reply from American Home Shield

Hi MAP,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 27th, 2021

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Verified Customer

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Jackie Bair Traywick Prattville, AL

Good service always helpful and problems resolved quickly

4 years ago

Reply from American Home Shield

Hi Jackie,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Verified Customer

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Blake Hodges Nashville, TN

They claim to cover everything and do not. Service on the phone is unhelpful and doesn’t understand the service they claim to provide.

4 years ago

Reply from American Home Shield

Hi Blake, thank you for taking time to review your AHS service repair experience. We are sorry to hear that we were not helpful when you called in. We want to do our best to address your repair needs. I will be happy to speak with you further regarding this matter.

Jun. 2nd, 2021

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Verified Customer

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E P Leong Sacramento, CA

Great service, fast response and reliable.

4 years ago

Reply from American Home Shield

Hi EP,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Verified Customer

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Gary Mortag West Bend, WI

Quick and courteous service by all from start to finish!.

4 years ago

Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Valerie Mcgowan Savannah, GA

Great group try very hard to complete the job

4 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Verified Customer

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Raymond Biard Marshall, TX

They take care of business in a professional manner

4 years ago

Reply from American Home Shield

Hi Raymond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Janina Destin, FL

Gets the job done on time and get people

4 years ago

Reply from American Home Shield

Janina, we really appreciate you taking the time to write a review. Your opinion and feedback let us know when we are doing good and when we need to improve. We are so happy that you had a positive experience.

May. 28th, 2021

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Verified Customer

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Haydee Melbourne Beach, FL

because they connected me with a great professional

4 years ago

Reply from American Home Shield

Hi Haydee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

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Verified Customer

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Bernard laezman Lincoln, CA

Adequate for the purpose intended .service prompt

4 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Cindie Sandy, OR

They are easy to deal with and quick to respond.

4 years ago

Reply from American Home Shield

Cindie, it is great to hear you had a positive experience. We know your time is valuable and we always want to make sure the process is as easy as possible. We hope to provide you with this same level of service in the future.

May. 28th, 2021

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Verified Customer

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americo marehese Ocala, FL

company does everything to help resolve your problem

4 years ago

Reply from American Home Shield

Hi Americo,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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N/A Monroe, GA

professional, work well with questions and help

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

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Verified Customer

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Christy Wallace Georgetown, TX

Hard to get ahold of. Don't follow up to make sure companies took care of issues.

4 years ago

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Verified Customer

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Gil Parker Stockton, CA

Because my problem was addressed immediately!

4 years ago

Reply from American Home Shield

Hi Gil,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 27th, 2021

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Verified Customer

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Lewis J Forbes Madera, CA

on time and good work good people would recomend

4 years ago

Reply from American Home Shield

Lewis, thank you for taking time to post a review. We are very happy you had a positive service experience. We hope to exceed your expectations in the future.

May. 28th, 2021

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Verified Customer

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Joy Antiola Spring, TX

The company makes it a priority to resolve the issue ASAP.

4 years ago

Reply from American Home Shield

Hi Joy,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Doris Larson Vero Beach, FL

fast respond - trying their best to solve the issue

4 years ago

Reply from American Home Shield

Hi Doris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

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Verified Customer

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JoAnn Murphy Bruce Macon, GA

They are quick to send out your service request

4 years ago

Reply from American Home Shield

Hi JoAnn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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phil w. neilson Tucson, AZ

quality of service and value for the money

4 years ago

Reply from American Home Shield

Thank you, Phil. It is always good to know our members are happy with the quality of service provided and see the value of their coverage as well. We are very happy to have met your expectations and look forward to doing so again in the future.

May. 28th, 2021

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Verified Customer

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DVALENCIA NORMAN Montgomery, AL

Very understanding with great customer service

4 years ago

Reply from American Home Shield

DValencia, we are happy to hear you had a good customer service experience. It is always important to us that we understand the needs of our members. Thank you very much for your feedback.

May. 28th, 2021

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Verified Customer

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Caroline Portland, OR

finding the right person in the beginning, then all was excellent

4 years ago

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Verified Customer

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Juanita Thierry Houston, TX

Professional, quick to service, inexpensive

4 years ago

Reply from American Home Shield

Hi Juanita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Colleen Williams Derby, KS

They are fast and efficient and friendly

4 years ago

Reply from American Home Shield

Hi Colleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Ana Rodriguez Clarksburg, MD

Reliability, quick to respond and great customer service

4 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Noella Lelham San Jose, CA

Very efficient , always on time , excellent service.

4 years ago

Reply from American Home Shield

Hi Noella,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Ed Aiken, SC

Haven't heard from anyone, said the would replace furnace been 2 weeks no one contact me

4 years ago

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Verified Customer

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Laura Crowell Rancho Mirage, CA

On time, quick response and professional representatives

4 years ago

Reply from American Home Shield

Hi Laura,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

American Home Shield Reviews