Best Company Guarantee American Home Shield Logo

American Home Shield Reviews

star star star star star_border

8.9

Overall Score

cancel
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Seale Roanoke, TX

Excellent service, fast service, easy to work with.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michael,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

REGINA SCOTT Cameron, TX

quickness and the service reps were very frierndly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Regina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lee Betancourt Humble, TX

Fast service Kingwood air conditioning was great

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Lee,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley Bell Missouri City, TX

I've always received excellent customer service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Shirley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kimberly Katy, TX

They send out reputable service technicians

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Kimberly,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Teri Bogle Dayton, TX

The tech was knowledgeable and professional!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Teri,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leland Chisolm Boerne, TX

Good coverage. Great response by contractors.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Leland,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Armando X. Martinez San Antonio, TX

Speed of service. Professionalism of work

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Armando,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brennan Lake Havasu City, AZ

Provided a capable service to handle the problem

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Brennan,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bob Canyon Country, CA

Quick response time, professional contractors

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Bob,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cary Butler Van Nuys, CA

Handled my problem quickly on the first call out.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cary,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rolando Garcia Sacramento, CA

Quick service. Quick response to setting up appointment

4 years ago Edited January 10, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

martin Pleasanton, CA

smoothe operation, very timely and friendly

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Martin,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Paul Pagatpatan Hillsboro, OR

Easy to use, invaluable in my experience

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Veranita Puyallup, WA

They replaced our air conditioner stress free

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Veranita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michele Mongelli Fairfield, NJ

very clean knowledgeable about everything

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Michele,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tammy Springfield, NJ

good service, good network. polite customer reps.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tammy,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Rellah Morristown, NJ

Always resolve my issues in a timely manner

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi John,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

D Pittsburgh, PA

This company does not adhere to your contract or coverage. They also ignore their own system that shows the coverage approvals. Very deceitful.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi D,

Thank you for bringing the issue to our attention. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rena Olney, MD

Arrived on time and addressed the problem

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Rena,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

LARINA JAMISON Broadway, NC

This company gets the job done in a timely manner!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Larina,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Shelia Thomas Garner, NC

Bad experience with my AC. AHS sent out this company twice and they did nothing. I was without air for over a week AHS did not treat me right

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Sheila,
Thank you for bringing the AC issue to our attention. I would be glad to speak with you to get the issues resolved.

May. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Howe Rolesville, NC

Makes everything simple and predictable.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi David,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Monique Lane Dalzell, SC

The service time was awesome & the alerts are very helpful!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Monique,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vann Canton, GA

Very worthwhile Service and assurance to have

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Vann,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jennifer Hall Turlock, CA

I still haven’t received my pay out for an AC unit. I need that to do the replacement. Been living in 94 degree temps inside my house

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Jennifer,
Thank you for bringing the reimbursement delay to our attention. I would be glad to speak with you to get the issues resolved.

May. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Louise Bruce Shawnee Mission, KS

They are always prompt. I have great professional service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Louise,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Malissia Lee Norfolk, VA

AHS is a professional company that provides great service.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Malissia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Phyllis Wollper Denton, TX

Very responsive and quick with an AC repair.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Phyllis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alicia Dunnellon, FL

Has the customer's best interest in mind

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Alicia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Wanda Moore Birmingham, AL

They Need to have more Appliance contacts and better follow up on them

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steven Newnan, GA

It’s great, good value, great customer service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Steven,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

TL Atlanta, GA

Quick service, reliable, affordable and friendly.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi TL,
Thank you for your feedback about your AHS service experience.

May. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joel Ponca City, OK

Prompt service, quick repair, easy to use.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Joel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Renita Ferguson Manvel, TX

Professionalism and knowledge of technicians.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Renita,
We appreciate your feedback and will continue to provide you with quality service and technicians!

May. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debbie Fletcher Davenport, FL

They’ve come thru each time for us in a timely fashion.

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Karon Griffing/ John Ridgecrest, CA

They are the best at fixing what's broke

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Karon,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charlie Stenner Marysville, OH

Excellent Response times and expert help in all areas

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Charlie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jimmy Smith Hilton Head Island, SC

Went above and beyond solving my refrigerator issue.

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Jimmy,
We are pleased to hear about the refrigerator repair!

May. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

cynthia floyd Antioch, CA

covers most appliances and they have good agencies

4 years ago

American Home Shield Logo

Reply from American Home Shield

Cynthia, thank you for your feedback. We know it is important to our members to have the coverage they need and provide quality vendors for repairs. We look forward to servicing you in the future.

May. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cheryl Little River, SC

Great service that resulted in an excellent repair

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Cheryl,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christine M Slater Fresno, CA

Fixed problem with shower in timely manner

4 years ago

American Home Shield Logo

Reply from American Home Shield

HI Christine,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Adam Pittsburgh, PA

Prompt service and followup, used them twice

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Broken Arrow, OK

Not a long wait time and the work done is great!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mary,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide!

May. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mohammad Wichita Falls, TX

outstanding service but some times response can be longer

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Mohammad,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joseph Lohin Jr Arnold, MD

Fast and excellent service! I highly recommend AHS!

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Joseph,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tiffani Youngsville, NC

Great service, excellent technicians. Fast and responsive

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Tiffani,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Victor J Alvarado Acworth, GA

Promptly responded to our request for a warranty service

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Victor,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard Monahan Cave Creek, AZ

recent contractor that assisted was very good

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Richard,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

don cox Edmond, OK

great service ease of use very nice people

4 years ago

American Home Shield Logo

Reply from American Home Shield

Hi Don,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

@endstack