American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Andy Toro Woodbridge, VA

Very quick response and great professionalism.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it. Please provide your AHS contract number or full property address along with your email address and I will follow up with you from there.

Apr. 1st, 2021

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Verified Customer

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Eugene Johnson Seattle, WA

They have always taken good care of our home problems

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Bob Stanley Portland, OR

gets help right away recomend good professional people.

3 years ago

Reply from American Home Shield

Thanks for sharing you experience and thanks for recommending us.

Apr. 1st, 2021

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Verified Customer

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Koryon Clay Lafayette, LA

Home shield is a good program. Saves me a lot of money when something breaks

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Keith Seymour Harker Heights, TX

Problem was fixed quickly and without any hassles.

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day

Apr. 1st, 2021

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Verified Customer

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Joseth Scott Hinesville, GA

Their prompt response, the quality of their services

3 years ago

Reply from American Home Shield

Thanks. We try to keep our members happy!

Apr. 1st, 2021

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Verified Customer

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Barbara Washington, DC

The service I have received has been excellent so far.

3 years ago

Reply from American Home Shield

Thanks for letting us know how everything is going so far. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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kenise lewis Spotsylvania, VA

fast and easy process friendly staff easy to access online

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 1st, 2021

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Verified Customer

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Autumn Wyatt Fairburn, GA

Very professional and the prices are very good.

3 years ago

Reply from American Home Shield

We aim to please.

Apr. 1st, 2021

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Verified Customer

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Jules518 La Verne, CA

Easy to do business with and a great value

3 years ago

Reply from American Home Shield

Thanks for sharing that the process was easy.

Apr. 2nd, 2021

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Verified Customer

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Jeannette Ingram Anniston, AL

Awesome service been w them over 15 years!

3 years ago

Reply from American Home Shield

Thanks for your loyalty!!

Apr. 2nd, 2021

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Verified Customer

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Karen Duston

Sent a plumber out the next day . Plumbing was done as requested

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks!

Apr. 2nd, 2021

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Verified Customer

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Tammy Carrington Diboll, TX

I’m impressed with the coverage that I received

3 years ago

Reply from American Home Shield

We are glad that we have impressed you.

Apr. 2nd, 2021

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Verified Customer

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Mary Burrell Fultondale, AL

Excellent customer service and worth the money

3 years ago

Reply from American Home Shield

We are glad you see the value in your membership with us. Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Greene Woodbridge, VA

I have always had prompt friendly service.

3 years ago

Reply from American Home Shield

That's so great to hear.

Apr. 2nd, 2021

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Verified Customer

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Margaret Bott Houston, TX

Good staff and great follow through in services.

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 2nd, 2021

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Verified Customer

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Elvina LaStrappe Houston, TX

They need to hire companies that know what to do to fix problems

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 2nd, 2021

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Verified Customer

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Linda Kroft New Oxford, PA

Very quick to get you a company for needs

3 years ago

Reply from American Home Shield

Thanks for sharing. We try to get someone out as soon as possible to assist you.

Apr. 2nd, 2021

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Verified Customer

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Brandy Neitzschman Aubrey, TX

Over and Above Support, Service and Communication

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 2nd, 2021

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Verified Customer

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Frank Endicott Copperas Cove, TX

They have done nothing but exceed my expectations.

3 years ago

Reply from American Home Shield

We are so happy to hear we exceeded your expectations. Thanks!

Apr. 2nd, 2021

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Verified Customer

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Davis Cleveland, OH

Technician was very nice and professional.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 2nd, 2021

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Verified Customer

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Randall Johnson Georgetown, TX

Coverage is good and contractors are great.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 2nd, 2021

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Verified Customer

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S. Costley Waldorf, MD

Easy fast reliable service calls, repairs or replacements.

3 years ago

Reply from American Home Shield

Hi S. Costley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2021

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Verified Customer

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Gail Goldberg Mesa, AZ

Takes too long to get approval but service people are very nice.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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Daniel C Morales Edinburg, TX

Customer service was very good and quick

3 years ago

Reply from American Home Shield

We try to get the repair completed as quickly as possible.

Apr. 5th, 2021

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Verified Customer

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Denise Metuchen, NJ

The company is efficient and professional.

3 years ago

Reply from American Home Shield

Hi Denise,
We are pleased to hear about your experience and hope you continue to enjoy efficient and professional service.

Apr. 2nd, 2021

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Verified Customer

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Carolina Kok Magno Charlotte, NC

I was satisfied with the service provided

3 years ago

Reply from American Home Shield

Hi Carolina,
Thank you for your feedback!

Apr. 2nd, 2021

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Verified Customer

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Greg Cochran Indio, CA

Responsive, gets the Job done in a Timely Manner!

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Lakshmi Canton, OH

Provided good customer service with prompt response

3 years ago

Reply from American Home Shield

Hi Lakshmi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Richard Johnson Woodbridge, VA

They made sure my job was 100% completed.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 2nd, 2021

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Verified Customer

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Gerrick Johnson Fairburn, GA

Great service, Great service, Great service

3 years ago

Reply from American Home Shield

Hi Gerrick,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 2nd, 2021

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Verified Customer

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Joanne Wheat Ridge, CO

They finally sent someone that knew what he was doing.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 5th, 2021

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Verified Customer

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Marilyn Miller Metairie, LA

No problem making a claim. Satisfied with service.

3 years ago

Reply from American Home Shield

We're glad you were satisfied.

Apr. 5th, 2021

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Verified Customer

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Linda Clark Canton, MS

I believe that AHS has improved their service dramatically!

3 years ago

Reply from American Home Shield

Thanks for your honesty and for noticing our improvements. We are continually striving to be better.

Apr. 5th, 2021

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Verified Customer

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Al Orlando, FL

The quality of the replacement items (They are not Top Line Products)

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We will replace with like items. Thanks for your continued membership.

Apr. 5th, 2021

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Verified Customer

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James Johnson Woodbridge, VA

Prompt service and expert service technicians

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

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Verified Customer

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Sam Moore Pflugerville, TX

Quick service, good communication throughout process

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

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Verified Customer

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Kanayo Ugboaja Fayette, MS

They provide quality replacement appliances.

3 years ago

Reply from American Home Shield

Glad to hear you were happy with your replacements.

Apr. 5th, 2021

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Verified Customer

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K D Lenoir, NC

I have used them several times this year.

3 years ago

Reply from American Home Shield

Thanks. Please let us know anytime we are needed.

Apr. 5th, 2021

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Verified Customer

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Mary Schuble Louisville, KY

Great coverage. Great contractors. Excellent response time. Luke warm billing.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 5th, 2021

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Verified Customer

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V Lanham, MD

They deliver consistent service and contractors.

3 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 2nd, 2021

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Verified Customer

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Wendy Weston Fayetteville, GA

Professional. service providers are very good.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us .

Apr. 5th, 2021

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Verified Customer

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Douglas J Jones Florence, TX

they contact a service company without seeing if the company can come over that day.

3 years ago

Reply from American Home Shield

Thanks for providing your feedback. Keep in mind the company will follow up with you within 24 hours to get an appointment scheduled.

Apr. 5th, 2021

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Verified Customer

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Irum Abbasi Fort Worth, TX

They left the work incomplete and it took three weeks to have someone come for the job after the initial technician couldnot fix the problem .

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 2nd, 2021

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Verified Customer

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Angela Melton Helena, AL

They are efficient, friendly and professional

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experience with us.

Apr. 5th, 2021

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Verified Customer

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Beverly Sylmar, CA

Great company, good customer service. Quick response.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated.

Apr. 5th, 2021

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Verified Customer

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Steven Lopilato Tarpon Springs, FL

Highly efficient and excellent problem solvers.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I

Apr. 5th, 2021

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Verified Customer

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Thornwell Memphis, TN

the contractor did a good job on my appliance

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 26th, 2021

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Verified Customer

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Auburn F. Mann Jr. Silver Spring, MD

Quick response to problem and quality problem resolution.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

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Verified Customer

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Paul Mejia Marble Falls, TX

Timeliness, Professional and will solve your problems.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Mar. 26th, 2021

American Home Shield Reviews