American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Dennis M Ullery Titusville, PA

Convenience and value, also customer service

3 years ago

Reply from American Home Shield

Thanks!

Apr. 13th, 2021

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Verified Customer

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Linda Smith Tyrone, GA

Quick reply and professional courteous service

3 years ago

Reply from American Home Shield

Hi Linda,
We hope you continue to enjoy a quick repsonse and good customer service experience.

Apr. 9th, 2021

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Verified Customer

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Blanche Ocala, FL

I need to have a ceiling fan replaced and was told it would be white. My broken one is brown!!!

3 years ago

Reply from American Home Shield

Hi Blanche,
Thank you for bringing the delay in service to have the ceiling fan replaced to American Home Shield's attention. I would be glad to speak with you to reach a resolution.

Apr. 14th, 2021

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Verified Customer

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James C. Meidinger Derby, KS

Very fast service from the service company.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution.

Apr. 9th, 2021

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Verified Customer

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Jon Cook Normal, IL

Because the service from all sides was exceptional.

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 9th, 2021

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Verified Customer

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Martha Larsen Vista, CA

Professional, good referrals, acurate accounting

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Martha,
Thank you for your feedback!

Apr. 8th, 2021

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Verified Customer

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Carlos L Orlando, FL

Quick response with the items that I called them about

3 years ago

Reply from American Home Shield

HI Carlos,
We hope you continue to enjoy the fast service we provide!

Apr. 8th, 2021

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Verified Customer

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Richard Fiore Schwenksville, PA

Professionalism plus quick response time

3 years ago

Reply from American Home Shield

Hi Richard,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2021

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Verified Customer

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Emory, J Macon, GA

They are good they get right on the problem

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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John Robison Fredericksburg, VA

Extremely easy to use every time we needed it.

3 years ago

Reply from American Home Shield

Thanks for sharing that our process was easy.

Apr. 13th, 2021

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Verified Customer

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J.H. Redding, CA

Takes hours or days to get help. Even on repeated issues and using same contractor.

3 years ago

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Verified Customer

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Joshua & Windie Murphy Lancaster, CA

We have always had a good experience when we needed to call.

3 years ago

Reply from American Home Shield

I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Apr. 13th, 2021

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Verified Customer

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A. Arceneaux Houston, TX

Excellent customer service every step of the process

3 years ago

Reply from American Home Shield

Hi A. Arceneaux,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2021

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Verified Customer

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Rivers DeLois Snellville, GA

The were very timely in responding to my issue

3 years ago

Reply from American Home Shield

Thanks. That is what we strive to do.

Apr. 13th, 2021

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Verified Customer

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Carol Courts Durham, NC

Good customer service, professional and friendly staff

3 years ago

Reply from American Home Shield

Thanks for letting everyone know.

Apr. 13th, 2021

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Verified Customer

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Urbonas Rancho Cucamonga, CA

Responsiveness to and coverage of my claim

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 13th, 2021

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Verified Customer

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Larry Bakersfield, CA

Always on top of my needs and repairs. Quick to respond.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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Matt Davidson Los Angeles, CA

When I have needed a repair they have sent good quality repairmen

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. We look forward to our continued business together. Have a good day.

Apr. 13th, 2021

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Verified Customer

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Larie Black River Falls, WI

Good service and response time of answer phone

3 years ago

Reply from American Home Shield

Hi Larie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 9th, 2021

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Verified Customer

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Anonymous Stockton, CA

Good, but I paid $125 for a service fee that didn’t fix anything.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. Please reach out to us via phone or chat if you have any unresolved issues.

Apr. 13th, 2021

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Verified Customer

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Ellen Cyr Hiawassee, GA

Takes too much time to replace an item and lack of professional to do a job where I had to find a plumber instead of the company.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 12th, 2021

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Verified Customer

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R Kaufer Spring, TX

They get everything repaired or replace it.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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Doug Brown Gladwin, MI

I received excellent and timely service support!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Doug,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2021

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Verified Customer

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David M San Antonio, TX

Coverage is poor and customer service is difficult to contact. Waited over 1/2 hr to speak to a rep. Also, my rate almost doubled in price.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 13th, 2021

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Verified Customer

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Mark G. Chino Hills, CA

AHS takes much of the worry out of being a homeowner.

3 years ago

Reply from American Home Shield

Hi Mark,
Our main goal is to ease the customers repair process. We hope you continue to enjoy AHS!

Apr. 13th, 2021

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Verified Customer

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Lynn Seehoffer-Liekis Little Elm, TX

They are reliable and I can count on them to do the correct job.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 16th, 2021

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Verified Customer

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Rebeca Rouhani North Las Vegas, NV

This time they were very helpful with my garage problem

3 years ago

Reply from American Home Shield

Hi Rebeca,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 13th, 2021

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Verified Customer

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Rebecca Hornsby Prattville, AL

Take care of clients in a timely manner.

3 years ago

Reply from American Home Shield

Hi Rebecca,
We hope you continue to enjoy AHS and the timely service that has been experienced.

Apr. 13th, 2021

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Verified Customer

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Bob Morrison Redding, CA

Because they follow through and know what they are doing.

3 years ago

Reply from American Home Shield

Hi Bob,
Thank you for your feeback!

Apr. 13th, 2021

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Verified Customer

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Christopher Clarke Eureka, MO

Efficient, Fair and Responsive most of the time.

3 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 9th, 2021

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Verified Customer

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Terri Coates Monroe, LA

Very accommodating with repairs and replacements.

3 years ago

Reply from American Home Shield

We make sure to get you taken care of.

Apr. 13th, 2021

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Verified Customer

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Yassir Boukhriss Sterling, VA

Punctuality and experience on service and product

3 years ago

Reply from American Home Shield

Hi Yassir,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 9th, 2021

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Verified Customer

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Perry Hall Childersburg, AL

Very professional parts was good and on time

3 years ago

Reply from American Home Shield

I'm glad the technician had the parts to get your issue resolved. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Michael Stanford Granite Bay, CA

Covers most appliances in the home I would like for them to consider adding more contractors

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 1st, 2021

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Verified Customer

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Rob Torres Las Vegas, NV

Good price and helpful gives me piece of mind

3 years ago

Reply from American Home Shield

We're happy to help in providing that peace.

Apr. 1st, 2021

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Verified Customer

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Anonymous Columbus, OH

Experienced Technician fixed the problem

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Apr. 1st, 2021

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Verified Customer

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Deer Harvey, IL

Very professional and great customer service

3 years ago

Reply from American Home Shield

That's our goal. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Deborah Knuth Englewood, FL

responsive but during covid had to contact multiple service members

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Apr. 1st, 2021

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Verified Customer

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Kathy Nampa, ID

Short response time from American Home Shield and the contractor.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Diogenes Misola Las Vegas, NV

it immediately takes care of customers' claims

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Apr. 1st, 2021

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Verified Customer

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Latonya Warren Stockton, CA

Transparency Professional Time Sensitive Cost Effective

3 years ago

Reply from American Home Shield

Thanks! Thanks! Thanks!

Apr. 1st, 2021

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Verified Customer

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Sharon Towner Fernley, NV

Always good service. That's all that needs to be said.

3 years ago

Reply from American Home Shield

We appreciate you for saying it!!

Apr. 1st, 2021

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Verified Customer

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Casey Dailey San Bernardino, CA

They stuck with me on a difficult project and got it done!

3 years ago

Reply from American Home Shield

We are going to stick it out with you. That's what we are here for. Thanks for sharing.

Apr. 1st, 2021

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Verified Customer

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Robert Lewis Mooresville, NC

Responsive and thorough with great customer service.

3 years ago

Reply from American Home Shield

Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day

Apr. 1st, 2021

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Verified Customer

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Lem Kinnick New City, NY

Not all service people are not that great. I find Homeserv has much better service people.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Apr. 1st, 2021

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Verified Customer

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Sharon Edwards Mobile, AL

Professional timely . I would recommend them to friends.

3 years ago

Reply from American Home Shield

We love to hear we were on time and professional. Thanks for recommending us.

Apr. 1st, 2021

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Verified Customer

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Joe Missry West Long Branch, NJ

Fair for the money. But no customer service. Don’t ever try to call them.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working to manage the call volume better and we thank you for your patience during the process.

Apr. 1st, 2021

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Verified Customer

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Chad Henderson, NV

Efficient and quick response. Ease of requesting service.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 2nd, 2021

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Verified Customer

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Courtney Boldt Providence, RI

Makes everything easier for my house and my rental

3 years ago

Reply from American Home Shield

We're glad that we are making it easy for you.

Apr. 1st, 2021

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Verified Customer

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Audrey Wyrick Dallas, TX

Very professional and get to the job in a timely manner

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 1st, 2021

American Home Shield Reviews