American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Ryan Gainesville, FL

Most of the time responsive and complete job on first visit.

4 years ago

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Verified Customer

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Mark Taylor Browne Richmond, TX

They are prompt and live up to their promises

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Ariel Tabangcura San Jose, CA

AHS has always provided me with great customer service.

4 years ago

Reply from American Home Shield

Hi Ariel,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Jun. 10th, 2021

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Verified Customer

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Wyndy Brantley Denver, CO

On occasion, customer service is lacking with long hold times and no follow-up.

4 years ago

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Verified Customer

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shweta Allen, TX

it is easy to schedule but most of the repair cost does not cover

4 years ago

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Verified Customer

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Lou Blanton Bakersfield, CA

Always on time, professional and know their products

4 years ago

Reply from American Home Shield

Hi Lou,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 10th, 2021

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Verified Customer

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Thomas E. Jr. Tucker Petersburg, VA

Speed in handling claims. Can’t be beat for the cost

4 years ago

Reply from American Home Shield

Thomas, we thank you so much for taking time out of your day to provide us with your feedback. We are so happy that you had a positive experience and are finding the value in your warranty coverage. Thank you for choosing for AHS.

Jun. 10th, 2021

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Verified Customer

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Tom McGarry Las Vegas, NV

efficient and prompt no argument about replacing broken items.

4 years ago

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Verified Customer

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Larry Murray Marlin, TX

No hiddens fees or hoops to jump through.

4 years ago

Reply from American Home Shield

Hi Larry,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Marsha A Collier Bennett, CO

Always finds me a veteran, trained servicer

4 years ago

Reply from American Home Shield

Hi Marsha,
Thank you for your feedback about AHS and the contractors we provide!

Jun. 10th, 2021

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Verified Customer

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Shirley Gonzalez Saint George, SC

Professional, and customer satisfaction.

4 years ago

Reply from American Home Shield

Hi Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Chelsea Scottsdale, AZ

Took my $ sent incompetent contractor so I had to hire my own (basically paid double). Poor customer service.

4 years ago

Reply from American Home Shield

Hi Chelsea,
I hate to hear about the ongoing delay in service to have the service issue repaired through AHS. I would be glad to speak with you to get the issues resolved.

Jun. 10th, 2021

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Verified Customer

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Alicia Ellenwood, GA

They do not stream line their vendors or hold them accountable for excellent work.

4 years ago

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Verified Customer

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Allan Infeld Closter, NJ

AHS was great, but it took a while until the entire problem was resolved.

4 years ago

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Verified Customer

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Green Salem, OR

Slow to respond and leaves clients with broken appliances for months prior to providing a remedy

4 years ago

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Verified Customer

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Robbie Tupper Broken Arrow, OK

Quick and professional to resolve claims

4 years ago

Reply from American Home Shield

Hi Robbie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Ginny Cole Nokomis, FL

There have been some delays in getting replacement parts or installation, etc.

4 years ago

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Verified Customer

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Pat Mancino

very kind person addressed my issues

4 years ago

Reply from American Home Shield

Hi Pat,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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Charlynn Gimenez Chester, VA

Service was excellent, timely and professional

4 years ago

Reply from American Home Shield

Hi Charlynn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 10th, 2021

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Verified Customer

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Rosalee Hagan Opelika, AL

Always satisfied w repair people and their work.

4 years ago

Reply from American Home Shield

Hi Rosalee,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 10th, 2021

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Verified Customer

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walter Dahlgren Greenville, SC

excellent support and outstanding technicians

4 years ago

Reply from American Home Shield

Hi Walter,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 8th, 2021

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Verified Customer

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Tim Urbanija Lakewood, OH

Promptness, cost, customer service, resolution

4 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Suzanne Thierer Neenah, WI

They have always responded promptly and professionally.

4 years ago

Reply from American Home Shield

Hi Suzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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sharon ingle Sun City West, AZ

quick to respond, thoughtful great techs

4 years ago

Reply from American Home Shield

Hi Sharon,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 8th, 2021

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Verified Customer

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Rich Kerbs Surprise, AZ

They continually stayed I owed $50 and I called 5 different occasions to straighten it out each time they said they correct it and they didnt

4 years ago

Reply from American Home Shield

Hi Rich. Thank you for taking time to let us know about your billing issue. I can see why it would be upsetting if the matter was to be cleared up but you are still being billed. I would be happy to speak with you to try and resolve this matter.

Jun. 8th, 2021

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Verified Customer

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Phyllis Middleburg, FL

Excellent service quickly helps customers

4 years ago

Reply from American Home Shield

Hi Phyllis,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 8th, 2021

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Verified Customer

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Mewhoelse Munford, TN

They are very responsive and professional.

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Melanie Anderson Lithonia, GA

They have speedy service and are very professional.

4 years ago

Reply from American Home Shield

Hi Melanie,
Thank you for providing us with feedback about your most recent American Home Shield experience!

Jun. 8th, 2021

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Verified Customer

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Marilyn L Noel Chicago, IL

Their tech came out and took care of the problem like they promised.

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for your feedback and patronage to AHS. We will continue to provide you with quality coverage and customer service!

Jun. 8th, 2021

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Verified Customer

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Kathy Edwards Rogers, AR

Their prices continue to increase, but the services that are covered well are decreasing

4 years ago

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Verified Customer

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Jerry Cornelius Humble, TX

They are so prompt in providing service for our needs.

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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HL Massey Cedar Park, TX

Always take care of my claims in a timely manner

4 years ago

Reply from American Home Shield

Hi HL,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Henk Overdevest Sherwood, OR

Arrived on time, performed work quickly and efficiently

4 years ago

Reply from American Home Shield

Hi Henk,
We really appreciate you taking the time to share your American Home Shield experience with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Dolores Mccoy Greensboro, NC

every time I had a problem, AHS solved them for me

4 years ago

Reply from American Home Shield

Hi Dolores,
Thank you for providing us with feedback about your most recent AHS experience!

Jun. 8th, 2021

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Verified Customer

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Cheryl Copeland Westerville, OH

great service and answers questions with solutions

4 years ago

Reply from American Home Shield

Hi Cheryl. We are happy that your questions were answered and that you are happy with the service we provide. We looking forward to taking care of your repair needs in the future. Thank you for taking time to let us know how we are doing.

Jun. 7th, 2021

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Verified Customer

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Brooke Langlois Denison, TX

It takes a week to have someone out any time I make an appointment. I am six months pregnant and have been without hot water for 3 weeks now.

4 years ago

Reply from American Home Shield

Hi Brooke. We are very sorry to hear that you have been without hot water for 3 weeks now. I can imagine how upsetting this can be. I would be happy to speak with you to try and get this matter resolved.

Jun. 8th, 2021

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Verified Customer

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Bernadette Aguilar Pittsburg, CA

Good customer service/ prompt technicians/good coverage

4 years ago

Reply from American Home Shield

Hi Bernadette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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William Brangwynne Lakeland, FL

fixed my dishwasher, after several tries

4 years ago

Reply from American Home Shield

Hi William,
Thank you for your feedback!

Jun. 4th, 2021

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Verified Customer

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Mike M Chesapeake, VA

Efficiency and professionalism from phone call to repair

4 years ago

Reply from American Home Shield

Thank you, Mike for rating your AHS service experience. It is so exciting to hear that the service you received was efficient and professional. Your feed back makes us want to work even harder to make sure we can continue to provide our members with great service.

Jun. 7th, 2021

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Verified Customer

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Mardo Iknadiossian Austin, TX

Online portal and quick response whenever I had an issue

4 years ago

Reply from American Home Shield

Hi Mardo,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Verified Customer

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Craig Patterson Cedar Hill, TX

Prompt response and most companies fix the issue immediately.

4 years ago

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Verified Customer

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Charles V Carter III Fort Lauderdale, FL

They were on time and got the got done right quickly

4 years ago

Reply from American Home Shield

Hi Charles,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2021

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Verified Customer

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M Port Jefferson, NY

Good coverage. Excellent service people doing the work.

4 years ago

Reply from American Home Shield

Hello. We are excited to hear that you are happy with your coverage and the vendors who take care of the repairs. It is always important to us that our member see the value in the coverage we provide. Thank you so much for taking time to let us know about your AHS experience.

Jun. 7th, 2021

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Verified Customer

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Dar Joneson Fresno, CA

Always timely, professional trade people.

4 years ago

Reply from American Home Shield

Hi Dar,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Mercedes Nieves Bristow, VA

They are good. Just can't get the pieces fast enough. But Shields fault

4 years ago

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Verified Customer

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Karen Pastor White Lake, MI

Professional Service. Replace the refrigerator no hassle

4 years ago

Reply from American Home Shield

Hi Karen. We are so happy to hear how smoothly the replacement service went for your refrigerator. We look forward to taking care of your repair needs in the future as well. Thank you for taking time to rate your service experience.

Jun. 7th, 2021

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Verified Customer

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Tara Fountain Hills, AZ

Quick and responsive to inquiries and requests.

4 years ago

Reply from American Home Shield

Hi Tara. Thank you very much for letting us know that you have received quick and responsive service. We know how valuable your time is and want to meet your needs when you reach out to us.

Jun. 7th, 2021

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Verified Customer

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Shirley Bennett Riverbank, CA

Always able to reach someone -either phone or on line.

4 years ago

Reply from American Home Shield

Hi Shirley. Thank you for letting us know about your experience with AHS. We are so glad you have always been able to reach someone. We know the value of having your repair needs meet and we want to always be available for you when the time comes.

Jun. 7th, 2021

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Verified Customer

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Jeremy Roland

Great coverage and service great value for the money

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jeremy,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Jun. 7th, 2021

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Verified Customer

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GERALD Honolulu, HI

Inefficient. It seems like I need to follow up on them a lot. It's time consuming dealing with them

4 years ago

Reply from American Home Shield

Hi Gerald. We hate to hear that your repair needs were not resolved to your satisfaction. I'm sure it is frustrating that you have had to follow up yourself. We understand how valuable your time is. I would be happy to speak with you regarding this matter.

Jun. 4th, 2021

American Home Shield Reviews