American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Margarida Da Silva Riverview, FL

They resolve my issue immediately, great costumer service

4 years ago

Reply from American Home Shield

Hi Margarida,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Jeannette Walker Chester, PA

Excellent customer service and are responsive when you call them

4 years ago

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Verified Customer

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marilyn smith Cal Nev Ari, NV

The air conditioning person was excellent and prompt

4 years ago

Reply from American Home Shield

Hi Marilyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Donna Voth Hillsboro, OR

The service response was quick and easy.

4 years ago

Reply from American Home Shield

Hi Donna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Shannan Duson, LA

Easy to deal with and service is amazing...

4 years ago

Reply from American Home Shield

Hi Shannan. Thank you for such a positive rating. We are so happy to have met your repair needs. We love to provide our members with easy and reliable service. We value your opinion.

Jun. 7th, 2021

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Verified Customer

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Monica Bakhari Humble, TX

Excellent service, fast timing and very quick response.

4 years ago

Reply from American Home Shield

Hi Monica,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 7th, 2021

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Verified Customer

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Bruce Bis Forney, TX

Very quick response and great local companies

4 years ago

Reply from American Home Shield

Hi Bruce. Thank you for taking time to let us know your service experience has been prompt and that the vendors have been great as well. It is very important that we provide our members with service they can be confident in. We can't wait to provide you with great service in the future as well.

Jun. 7th, 2021

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Verified Customer

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FINEESHA N LEWIS Plainfield, IL

Easy to schedule service. I don't like my monthly payment increased.

4 years ago

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Verified Customer

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James Munday Belmar, NJ

Fast service. Very simple online process to file a claim.

4 years ago

Reply from American Home Shield

Hi James, thank you for reaching out and letting us know how we are doing. It's always good to hear when our members repair needs are meet promptly. We hope you continue to enjoy the convenience of the website when requesting service. We look forward to working with you again.

Jun. 2nd, 2021

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Verified Customer

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Andrea Hudson Wimauma, FL

I wished there was a zero star. Why can't your company hire better contractors. I'm still waiting on a supervisor to call me back about my AC.

4 years ago

Reply from American Home Shield

Andrea, thank you for taking time to let us know the issue with your air conditioning has not been resolved. We know how important it is to have your air working properly. I will be happy to speak with you to further address this issue.

Jun. 2nd, 2021

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Verified Customer

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Pamela Moline, IL

Easy website online service. Fast service

4 years ago

Reply from American Home Shield

Hi Pamela, thank you for reaching out to let us know that you are able to enjoy the convenience of the website. We also know how valuable your time is to you and are glad we could meet your repair needs. We are excited about providing you with great service in the future as well.

Jun. 2nd, 2021

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Verified Customer

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Paul Martinez San Antonio, TX

slow to respond to particular issues and then does not provide updates on delays.

4 years ago

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Verified Customer

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M. Lewis Clinton, MD

Very professional & responsive to the problem presented.

4 years ago

Reply from American Home Shield

Thank you for taking time to let us know how your service experience was. We are so happy to hear that you are satisfied with the service we are providing. We know how important it is to have problems taken care of in a professional manner.

Jun. 3rd, 2021

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Verified Customer

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Jim Reno, NV

Work was completed promptly, completely and professionally.

4 years ago

Reply from American Home Shield

Jim, thank you so much for taking time to rate your AHS experience. We are so excited to hear that the work was completed quickly and professionally. We look forward to providing you with the same level of service in the future.

Jun. 2nd, 2021

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Verified Customer

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Carolina G Holston Radcliff, KY

They are timely on getting someone to do the work.

4 years ago

Reply from American Home Shield

Hi Carolina, thank you for taking time to rate your repair experience. We are so glad to know the service was timely and you were satisfied. Please contine to let us know how we are doing. We look forward to taking care of your repair needs again.

Jun. 2nd, 2021

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Verified Customer

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Sarah Vonderharr Austin, TX

It's difficult to get them to replace something even if it's been repaired numerous times

4 years ago

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Verified Customer

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Dirilo Union City, CA

Excellent. The repair technicians are very knowledgeable.

4 years ago

Reply from American Home Shield

Dirilo, thank you for providing feedback about your repair visit. We know how important it is for our members to have confidence in the service from our technicians. We will strive to provide excellent service in the future as well.

Jun. 2nd, 2021

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Verified Customer

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L & T Powell Modesto, CA

Quick response to the homeowner's problems.

4 years ago

Reply from American Home Shield

Hi L&T,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Darlene Rice Eutaw, AL

They don't hesitate about getting you your service on time.

4 years ago

Reply from American Home Shield

Hi Darlene,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Carolyn Shagrin La Quinta, CA

They were on time and the problem was resolved quickly.

4 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for sharing your most recent AHS experience with us. We will continue to service your home and provide a quick resolution for repairs.

Jun. 8th, 2021

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Verified Customer

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John Park Hubert, NC

Several times they have told me that someone would contact me and never did

4 years ago

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Verified Customer

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Leslie Anderson Hagerstown, MD

It's convenient to call one company when I have problems.

4 years ago

Reply from American Home Shield

Hi Leslie,
Our goal is to ease your home repair issues while providing you with a great customer service experience!

Jun. 8th, 2021

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Verified Customer

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Douglass Lee Plano, TX

effective and quick. Response quickly. Professionnal.

4 years ago

Reply from American Home Shield

Hi Douglass,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Jim Babcock Columbia, TN

Always prompt. Reputable vendors who do get work.

4 years ago

Reply from American Home Shield

Hi Jim,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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Romonica Dunn Chicago, IL

Backed by their name. Quality service each time.

4 years ago

Reply from American Home Shield

Hi Romonica,
Your feedback regarding your recent experiences with us is greatly appreciated.

Jun. 8th, 2021

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Verified Customer

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Jeannette Johnson Atlanta, GA

It takes quite a while to get the work done, a month for my refrigerator

4 years ago

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Verified Customer

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Steve Uryasz Morgantown, WV

Reliable and more recently have added better subcontractors.

4 years ago

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Verified Customer

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Sandy Hartman Granville, OH

Very responsive and able to solve problems very quickly.

4 years ago

Reply from American Home Shield

Hi Sandy,
Thank you for sharing your most recent AHS experience with us. We will continue to service your home and provide a quick resolution for repairs.

Jun. 8th, 2021

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Verified Customer

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Kim Rinks Fenton, MI

Great service. Timely matter. Service co was awesome.

4 years ago

Reply from American Home Shield

Hi Kim, thank you for taking time to let us know how we are doing. We are so happy that your service issue was addressed in a timely manner. We look forward to meeting your expectations for your future repair needs.

Jun. 2nd, 2021

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Verified Customer

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Daniel Gallegos Redding, CA

Addressing emergency repair requests in a timely manner can be greatly improved upon!

4 years ago

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Verified Customer

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Brigid Herrick Hamilton, VA

Team member they sent to do work was excellent

4 years ago

Reply from American Home Shield

Hi Brigid, thank you for letting us know how well the technician did. We know how important it is to you to have your repair needs meet by your AHS warranty. We hope you contine to enjoy the service we provide. Please continue to let us know how we are doing.

Jun. 2nd, 2021

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Verified Customer

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James Russom Harker Heights, TX

easy access, good professional recommendations

4 years ago

Reply from American Home Shield

Hi James, thank you for letting us know how we are doing. It's great to hear you are happy with the service you have been receiving. We know how important it is to our members to get good reliable service. We look forward to taking care of your repair needs again.

Jun. 2nd, 2021

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Verified Customer

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Pam Mort Virginia Beach, VA

Always quick service and providers have been great

4 years ago

Reply from American Home Shield

Hi Pam, thank you so much for taking time to let us know how we are doing. We understand how valuable your time is. We are so pleased to hear that the service providers have also meet your expectations. We look forward to taking care of your repair needs in the future.

Jun. 2nd, 2021

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Verified Customer

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Elinore Ancy Georgetown, TX

Prompt and knowledgeable. Courteous repair people.

4 years ago

Reply from American Home Shield

Hi Elinore,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2021

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Verified Customer

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M. Boswell Alexandria, VA

The process to file a claim is easy and convenient.

4 years ago

Reply from American Home Shield

Hi M. Boswell,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Susan Bowie, MD

Excellent coverage and great customer support

4 years ago

Reply from American Home Shield

Hi Susan. Thank you for taking time to rate your AHS experience. We are so happy you are finding the value in your home warranty coverage and we look forward to working with you for your future repair needs.

Jun. 3rd, 2021

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Verified Customer

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Virginia S Jenkins Naples, FL

They are very efficient and quick to get things done!!!

4 years ago

Reply from American Home Shield

Hi Virginia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Jan Dowden Conroe, TX

Very quick response. Very professional service.

4 years ago

Reply from American Home Shield

Hi Jan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2021

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Verified Customer

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Elizabeth A Bryant Chicago, IL

it has been a easy process with scheduling repairs

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your most recent service experience and the ease of use with repairs!

Jun. 7th, 2021

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Verified Customer

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Lowell Knapp Pedro, OH

Fast acting and responded to my request.

4 years ago

Reply from American Home Shield

Hi Lowell,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2021

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Verified Customer

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Burt Patterson Hobbs, NM

Not enough extended coverage. Other than that you're great

4 years ago

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Verified Customer

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Chad Thacker Toms River, NJ

Quick response Excellent service very dependable

4 years ago

Reply from American Home Shield

Hi Chad,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

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Verified Customer

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Lynda Sheffield Lake, OH

Efficient service & send qualified contractors

4 years ago

Reply from American Home Shield

Hi Lynda,\Thank you for your feedback and we hope you continue to enjoy American Home Shield and the service we provide!

May. 25th, 2021

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Verified Customer

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A. Head Calera, AL

Great response time and service. Thank you

4 years ago

Reply from American Home Shield

Hi A. Head,
Thank you for your feedback!

May. 24th, 2021

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Verified Customer

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Cynthia Flood Winter Park, FL

Always timely and sends professionals out.

4 years ago

Reply from American Home Shield

Hi Cynthia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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Marc Haskell, OK

Been without a refrigerator for over a month. Each time I call I’m told the same thing “Someone will get back to me”

4 years ago

Reply from American Home Shield

Hi Marc,
Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the refrigerator repaired. I would be glad to speak with you and get the issues resolved.

May. 24th, 2021

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Verified Customer

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Juanita Randle Elizabethtown, KY

Because of their concern and professional output.

4 years ago

Reply from American Home Shield

Hi Juanita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2021

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Verified Customer

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John H Shropshire East Wenatchee, WA

Excellent and rapid response and service

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2021

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Verified Customer

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Mathew Arvin Junction City, KS

Affordable and responses are in a timely manner

4 years ago

Reply from American Home Shield

Hi Matthew,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 25th, 2021

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Verified Customer

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Elizabeth Ruiz Gaithersburg, MD

Great response time! Would get 5 stars if follow up was better.

4 years ago

American Home Shield Reviews