American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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Bryant Jones Springfield, VA

Excellent customer service and excellent people

3 years ago

Reply from American Home Shield

Hi Bryant,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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Mona Frausto San Antonio, TX

went above and beyond to fix the problem

3 years ago

Reply from American Home Shield

Hi Mona,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Joe Yuma, AZ

Very responsive, fairly priced, use competent contractors.

3 years ago

Reply from American Home Shield

Hi Joe,
Your feedback is appreciated and we hope you continue to enjoy a good customer service experience at a great price!

Apr. 22nd, 2021

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Verified Customer

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Peter Anderson Tucson, AZ

They addressed the problem quickly and effectively

3 years ago

Reply from American Home Shield

Hi Peter,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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David Bear, DE

Easy dealings. Make a call & you're all set!

3 years ago

Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Lynda Bakersfield, CA

Trust their choices in professionals to do the job.

3 years ago

Reply from American Home Shield

Hi Lynda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Harvey Darnell Jones Houston, TX

Good service and the price is reasonable and appropriate

3 years ago

Reply from American Home Shield

Hi Harvey,
Your feedback is appreciated and we hope you continue to enjoy a good customer service experience at a great price!

Apr. 22nd, 2021

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Verified Customer

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Luther Auburn, AL

Dependable customer service and friendly staff

3 years ago

Reply from American Home Shield

Hi Luther,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Neil Simmons Woodway, TX

Kept appointment time, quality tech support for our home.

3 years ago

Reply from American Home Shield

Hi Neil,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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A Hession Beaumont, CA

AHS responded quickly, replaced my Refrig, NO Hassle

3 years ago

Reply from American Home Shield

Hi A Hession,
Your feedback regarding your recent experiences with us is greatly appreciated. We are glad to hear about the refrigerator replacement that was completed.

Apr. 22nd, 2021

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Verified Customer

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Carl C. Hughes Portland, TX

The service people that come are professional and sincere.

3 years ago

Reply from American Home Shield

Hi Carl,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide.

Apr. 22nd, 2021

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Verified Customer

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Jarnail Gill Fresno, CA

I like it they fixed my appliances in time and replaced without any problem

3 years ago

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Verified Customer

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Robert Compan North Las Vegas, NV

There are times when they send an assignment to sub par companies

3 years ago

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Verified Customer

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Sergio Hernandez Ridgecrest, CA

Always very friendly and have awesome customer service.

3 years ago

Reply from American Home Shield

Hi Sergio,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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Michael New Orleans, LA

They did a good job of serving my repair needs

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Mr. & Mrs. Gamboa Las Vegas, NV

Professional, friendly and fast service.

3 years ago

Reply from American Home Shield

Hi Mr. Mrs. Gamboa,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Francis Pirc Warner Robins, GA

Good reliable service and reasonable prices

3 years ago

Reply from American Home Shield

Hi Francis,
Your feedback is appreciated and we hope you continue to enjoy a great customer service experience!

Apr. 22nd, 2021

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Verified Customer

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James Grendahl Green Valley, AZ

Excellent service, faucets we had replaced were poor quality.

3 years ago

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Verified Customer

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Kimberly Mead Somerdale, NJ

Outstanding services all the way around !!!

3 years ago

Reply from American Home Shield

Hi Kimberly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 22nd, 2021

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Verified Customer

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S. Calhoun Deridder, LA

They handled our claim quickly and very professionally!

3 years ago

Reply from American Home Shield

Hi S. Calhoun,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 22nd, 2021

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Verified Customer

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Raymond Obas

A technician came to check on my AC, after the inspection he told me the system is low on freon, there may be a leak, he will contact AHS. A second technician came in and that he is not qualified to do that job. He will contact AHS to send a qualified tech. The 3rd tech also came and said that he does not know what is the problem. He opened the AC, look at it and left. Actually, I don't know if the problem is fixed or nott

3 years ago Edited January 10, 2024

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Verified Customer

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John Hoxie Frisco, TX

Responsive, polite, professional and reliable

3 years ago

Reply from American Home Shield

Hi John,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Tamy Dobson Port Saint Lucie, FL

Fast reliable service with great customer service

3 years ago

Reply from American Home Shield

Hi Tamy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Debbie Enid, OK

They're fast to get people out to your house

3 years ago

Reply from American Home Shield

Hi Debbie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Daniel Johnston Lancaster, CA

Needed a refrigerator replacement AHS refused replacement claiming not to cover a review of excluded items this appliance was not excluded.

3 years ago

Reply from American Home Shield

Hi Daniel,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to reach a resolution for the refrigerator.

Apr. 30th, 2021

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Verified Customer

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Angela Taylors, SC

They’re great if something breaks but not so great if something needs to be replaced

3 years ago

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Verified Customer

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Vince Gustine, CA

They are efficient and easy to work with

3 years ago

Reply from American Home Shield

Hi Vince,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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John Fountain Valley, CA

Great company and process. They helped us out of a bind

3 years ago

Reply from American Home Shield

Hi John,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Taylor Floyd Gilbert, SC

Overall ease of process and friendliness of employees

3 years ago

Reply from American Home Shield

Hi Taylor,
We strive to ease the process of home repairs. We hope you continue to enjoy AHS and the customer service we provide!

Apr. 22nd, 2021

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Verified Customer

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William Kelly Beach Haven, NJ

They are fast, reliable, professional and cost effective

3 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with insight to your American Home Shield experience! We hope you continue to the fast and friendly service we provide!

Apr. 22nd, 2021

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Verified Customer

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Charlene Velez Matawan, NJ

Prompt response time and fixing problems

3 years ago

Reply from American Home Shield

Hi Charlene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 22nd, 2021

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Verified Customer

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Iris Lugo Kings Mills, OH

Very quick to respond and help resolve an issue.

3 years ago

Reply from American Home Shield

Hi Iris,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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Shirley Barberton, OH

They will try to get your problem solved every time.

3 years ago

Reply from American Home Shield

Hi Shirley,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 22nd, 2021

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Verified Customer

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David Moore Green Cove Springs, FL

Responsive to all inquiries . Quality workmanship!

3 years ago

Reply from American Home Shield

Hi David,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 22nd, 2021

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Verified Customer

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Estelle Sherman Laguna Hills, CA

They always attend to matters in a timely manner

3 years ago

Reply from American Home Shield

Hi Estelle,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 22nd, 2021

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Verified Customer

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Paul A. Flaa Denton, TX

When I need a service call it is set up in 24 hours.

3 years ago

Reply from American Home Shield

Hi Paul,
Our goal is to provide you with great service within a timely manner. We hope you continue to enjoy AHS and the service we provide!

Apr. 22nd, 2021

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Verified Customer

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Robert Port Saint Lucie, FL

They find service person. Problem solved.

3 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with insight to your American Home Shield experience! We hope you continue to the fast and friendly service we provide!

Apr. 22nd, 2021

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Verified Customer

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George Wimauma, FL

Good service for answering inquiries when needed

3 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 9th, 2021

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Verified Customer

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Denise Tinsley Reisterstown, MD

I have a stove in my living room it has been over 2 weeks and 8 phone calls waiting for an installer

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 9th, 2021

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Verified Customer

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Gloria Monroe Ridgecrest, CA

Quick response time and quality services.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Verified Customer

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Lynne Conway, SC

Because we waited five months for a part to make my range oven functional. That included Christmas and Thanksgiving with no operating range.

3 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 8th, 2021

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Verified Customer

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Ken Charles Madera, CA

Well mannered and knowledgeable Technician.

3 years ago

Reply from American Home Shield

Our goal is to pair you with the best contractor that is knowledgeable and able to explain what is going on. We look forward to our continued business together.

Apr. 8th, 2021

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Verified Customer

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Dominique Manassas, VA

Professional, easy to book appointments.

3 years ago

Reply from American Home Shield

Thanks for your feedback. We love to hear when we have provided fast and professional service. And we are always here if you need us.

Apr. 8th, 2021

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Verified Customer

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K L Saint Louis, MO

Great service. Very timely and responsive.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us.

Apr. 8th, 2021

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Verified Customer

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A Hamilton Yorktown, VA

They got the job done! in a professional manner.

3 years ago

Reply from American Home Shield

Hi A Hamilton,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 9th, 2021

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Verified Customer

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Liz H Sparks, NV

Good service. Good technicians. Timely service

3 years ago

Reply from American Home Shield

Thanks. Thanks. And Thanks!

Apr. 13th, 2021

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Verified Customer

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Ruth Charles Upper Marlboro, MD

The staff are very professional and helpful.

3 years ago

Reply from American Home Shield

We're glad we were able to help.

Apr. 13th, 2021

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Verified Customer

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Marsha Barnhart Lufkin, TX

They listen then they fix things and in a top notch way.

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us .

Apr. 13th, 2021

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Verified Customer

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Davina Glenn Spring Hill, FL

My claim was quickly resolved and attended to

3 years ago

Reply from American Home Shield

We are happy that we were able to get the issue resolved for you. Thank you for sharing your recent experiences with us and please don't hesitate to reach out if you need us in the future. Enjoy your day.

Apr. 13th, 2021

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Verified Customer

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Leigh Metairie, LA

They respond quickly and repair people have been great

3 years ago

Reply from American Home Shield

Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 13th, 2021

American Home Shield Reviews