American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Frank McGrue Dolomite, AL

Affordable and Attentive to their customers specific needs!

4 years ago

Reply from American Home Shield

Hi Frank,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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A J Porter San Tan Valley, AZ

Easy to set up claim and repairman arrived within 48 hours

4 years ago

Reply from American Home Shield

Hi AJ,
We appreciate your feedback and hope you continue to enjoy AHS!

Jun. 24th, 2021

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Verified Customer

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Virgia West Mountain Home, ID

They always get the job done in a timely manner.

4 years ago

Reply from American Home Shield

Hi Virgia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 23rd, 2021

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Verified Customer

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Matthew Hayes Hampton, GA

The customer service is vanilla and the specialist are out of country. It's impossible to talk to an American manager to resolve our issue.

4 years ago

Reply from American Home Shield

Hi Matthew,
I hate to hear about your most recent customer service experience. I would be glad to speak with you to get assist with a resolution to your issue.

Jun. 23rd, 2021

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Verified Customer

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Aaron Turnage Richmond, VA

It has been almost a month since my dryer broken and AHS still hasnt found me a replacement thats compatible to dryer that i had.

4 years ago

Reply from American Home Shield

Hi Aaron,
I hate to hear about the ongoing delay in service to have the dryer issues repaired. I would be glad to speak with you to reach an immediate resolution.

Jun. 23rd, 2021

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Verified Customer

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Ozella Hanks Bolingbrook, IL

have responded each tim I call. Job completed

4 years ago

Reply from American Home Shield

Hi Ozella,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Elizabeth Waln Nixa, MO

Very knowledgeable and quick to take care of issue

4 years ago

Reply from American Home Shield

Hi Elizabeth,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Adam Knight Canton, GA

The online website not functioning, long waiting over the phone

4 years ago

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Verified Customer

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Ange McNeel Tujunga, CA

Contractors have been courteous - and professional.

4 years ago

Reply from American Home Shield

Hi Ange,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Kerwin E Korbas Homosassa, FL

Always satisfied with work assigned to contractors

4 years ago

Reply from American Home Shield

Hi Kerwin,
We strive to provide you with the best customer service experience as well as all-around coverage!

Jun. 24th, 2021

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Verified Customer

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Brian Heyman Birmingham, AL

Fast response time and professional service

4 years ago

Reply from American Home Shield

Hi Brian,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Blake A Chaney Lithia, FL

Easy to use. The website makes requesting service easy.

4 years ago

Reply from American Home Shield

Hi Blake,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Sangita Bose Columbus, NJ

Good customer service, timely and helpful ser

4 years ago

Reply from American Home Shield

Hi Sangita,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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GARY H BROMLEY Show Low, AZ

problem was not resolved in a timely manner. Associate was very difficult to understand.

4 years ago

Reply from American Home Shield

Hi Gary,
Thank you for your feedback!

Jun. 23rd, 2021

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Verified Customer

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Cedric C Jackson Huntsville, AL

Impeccable service! And very professional.

4 years ago

Reply from American Home Shield

Hi Cedric,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Chris Coursin Baton Rouge, LA

It has been easy getting things taken care of.

4 years ago

Reply from American Home Shield

Hi Chris,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Philip Cook Fortson, GA

They should have replaced the whole ac unit instead of band-aiding if for 5 weeks.

4 years ago

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Verified Customer

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Debbie Cockrell Corsicana, TX

Always on time in responding! No waiting.

4 years ago

Reply from American Home Shield

Hi Debbie,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Daryl Cole

Still cost a lot. Customer pays for the warranty and the service call

4 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Daryl,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Anthony DiLucente Sarasota, FL

The price increases over the last two years or so have made the overall program less economic

4 years ago

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Verified Customer

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Jill Hutchinson, KS

They promptly assign a contractor to address the issue

4 years ago

Reply from American Home Shield

Hi Jill,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2021

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Verified Customer

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robert heffner Spring Hill, FL

they come and have fixed the problem every time

4 years ago

Reply from American Home Shield

Hi Robert,
We appreciate your feedback and hope you continue to enjoy your coverage with American Home Shield.

Jun. 23rd, 2021

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Verified Customer

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Drew Crawford Cleveland, OH

Quick service and great customer service

4 years ago

Reply from American Home Shield

Hi Drew,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Verified Customer

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Linda Nieto Omaha, NE

AHS sends very professional people to do the repairs.

4 years ago

Reply from American Home Shield

Hi Linda,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 15th, 2021

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Verified Customer

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Randall W Melbye Kingsland, GA

Service was quick, easy to do and very efficient

4 years ago

Reply from American Home Shield

Hi Randall,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Nancy Glenn Hampton, VA

The work that was done on my ref,was excellent work.

4 years ago

Reply from American Home Shield

Hi Nancy,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 14th, 2021

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Verified Customer

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Penny Bylina Columbia, MO

Honest, easy to work with and always on time

4 years ago

Reply from American Home Shield

Hi Penny. I am so glad to hear we provided you with a positive experience. We always will strive to provide you with service you can rely on. Thank you for taking time to rate your AHS experience.

Jun. 15th, 2021

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Verified Customer

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Princess Roberts Barbourville, KY

I have had over three problems. Absolutely none of my problems were sole. They never fail to take their money the beginning of the month.

4 years ago

Reply from American Home Shield

Hi Princess, I am very sorry to hear that your issues were not resolved. We are here to help you with your repair needs. I would be happy to speak with you regarding these unresolved issues and see what we need to do to get a resolution for you.

Jun. 16th, 2021

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Verified Customer

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Rukiya Johnson Calera, AL

The contractors they send are always professional

4 years ago

Reply from American Home Shield

Hi Rukiya. We are so happy to hear how pleased you are with the contractors. We understand how important it is for you to receive dependable service. Thank you for choosing AHS.

Jun. 15th, 2021

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Verified Customer

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Sean D Preston Ashland, KY

great customer service, and quick to resolve the issue.

4 years ago

Reply from American Home Shield

Hi Sean. We are so excited to hear about the prompt and efficient service you received. We will work even harder to provide you with a great experience again in the future.

Jun. 15th, 2021

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Verified Customer

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dottie h johnson Benson, AZ

very polite and excelent getting the job done

4 years ago

Reply from American Home Shield

Hi Dottie. Thank you so much for letting us know about your positive experience with AHS. We are so glad that we could meet your expectations and look forward to doing so again for your future repair needs.

Jun. 15th, 2021

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Verified Customer

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LUCRECIA Hicks Las Vegas, NV

Only had one hiccup in 9yrs.......very professional

4 years ago

Reply from American Home Shield

Hi Lucrecia,
Your patronage of 9 years is more than appreciated at American Home Shield. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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Tracy Ditch Topeka, KS

Kind and quick to act on service requests

4 years ago

Reply from American Home Shield

Hi Tracy, we are so happy to hear about the positive experience you had with AHS. We know how important quick and friendly service is to our members. We are so glad we were able to provide that to you. Please continue tolet us know how we are doing.

Jun. 15th, 2021

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Verified Customer

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aswinkumar subramanian Glendale, AZ

Because of their timely response and professionalism

4 years ago

Reply from American Home Shield

Hi Aswinkumar,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2021

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Verified Customer

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Beth McCallister Gibsonia, PA

Can't understand when you call you hold for at least 30 min!I won't be renewing next year!

4 years ago

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Verified Customer

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charles s grindle Barling, AR

they do their job,fast and accurate,good service people

4 years ago

Reply from American Home Shield

Hi Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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Jerry Bloss Phoenix, AZ

Great customer service and quick response

4 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2021

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Verified Customer

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Jennifer Manmohan Columbus, OH

Good customer service and quick response time.

4 years ago

Reply from American Home Shield

Hi Jennifer,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 15th, 2021

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Verified Customer

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Kelly Breijak Saint Clair Shores, MI

Always quick to get a service tech out to address my issues

4 years ago

Reply from American Home Shield

Hi Kelly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Donal Mageean Humble, TX

Quick response and so far contractors have done a good job.

4 years ago

Reply from American Home Shield

Hi Donal,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 14th, 2021

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Verified Customer

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Mike Fernandez Visalia, CA

customer service people are always friendly and helpful to get things done

4 years ago

Reply from American Home Shield

Hi Mike,
Your feedback in regard to your American Home Shield experience is more than appreciated. I hope you continue to enjoy the coverage and service we provide.

Jun. 24th, 2021

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Verified Customer

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Thomas Phillips Defuniak Springs, FL

They work with me to get the fastest response

4 years ago

Reply from American Home Shield

Hi Thomas,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2021

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Verified Customer

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Carolyn MURRAY Montgomery, IL

Have had good professional service, with fast results.

4 years ago

Reply from American Home Shield

HI Carolyn,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2021

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Verified Customer

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Anonymous Scottsdale, AZ

Responds quickly, makes scheduling service easy.

4 years ago

Reply from American Home Shield

Hi,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 14th, 2021

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Verified Customer

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Montie Bland China Spring, TX

Quick response and good service; providers are often slow however

4 years ago

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Verified Customer

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Corey Bunch Fortson, GA

Sent out a company that was unprofessional and unreliable it been over a month and my ac unit isn't repaired yet

4 years ago

Reply from American Home Shield

Hi Corey. Thank you for letting us know the issue with your air conditioning has not been resolved. I am sorry to hear you are still without your air working. I would be happy to speak with you to see how I may assist in resolving this issue.

Jun. 16th, 2021

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Verified Customer

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Larry Perry Lopeno, TX

Had AC problems. Received $800.00 discount for replacement unit.

4 years ago

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Verified Customer

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Paty Garcia Fresno, CA

Excellent, prompt and courteous service.

4 years ago

Reply from American Home Shield

Hi Paty,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Patricia Farley Bakersfield, CA

The response time is timely and professional

4 years ago

Reply from American Home Shield

Hi Patricia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2021

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Verified Customer

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Tim Lorenz Kaneohe, HI

Good responsiveness to my service requests.

4 years ago

Reply from American Home Shield

Tim, we really appreciate you taking time to let us know that you have received good responses when requesting service. We know your time is valuable so we want to provide you with prompt reliable service. Thank you for trusting AHS as your warranty company.

Jun. 16th, 2021

American Home Shield Reviews