American Home Shield: Read 34,353 User Reviews From Real Homeowners

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Verified Customer

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JLEW Augusta, GA

Transparency with the policies; quick response time.

3 years ago

Reply from American Home Shield

Jlew, thank you for taking time to write a review. We are glad to hear you were happy with the response time as well as the transparency of your policy. We look forward to taking care of your future service needs in the same manner.

May. 28th, 2021

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Verified Customer

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Rescigno Michael Los Angeles, CA

Great company and great customer service

3 years ago

Reply from American Home Shield

Hi Rescigno,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Bill Messerly San Jose, CA

They covered my loss with no questions asked.

3 years ago

Reply from American Home Shield

Hi Bill,
Thank you for shining a light on the great service you have experienced. We hope you continue to enjoy AHS and the service provided.

May. 26th, 2021

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Verified Customer

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Haji Sugar Land, TX

Quick and good service and good response

3 years ago

Reply from American Home Shield

Haji, thank you for letting us know you had a good experience with our company. We are so happy to have met your expectations and look forward to doing so again.

May. 28th, 2021

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Verified Customer

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Linda E Stephens Fayetteville, NC

Punctual and was kind. Left area clean and tidy.

3 years ago

Reply from American Home Shield

Linda, thank you for a positive review. I am very glad to hear the technician was on time and made sure everything was clean before leaving. We look forward to providing this same level of service in the future.

May. 28th, 2021

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Verified Customer

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MAP Lexington, KY

Proficient, timely, solved the problem quickly.

3 years ago

Reply from American Home Shield

Hi MAP,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 27th, 2021

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Verified Customer

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Jackie Bair Traywick Prattville, AL

Good service always helpful and problems resolved quickly

3 years ago

Reply from American Home Shield

Hi Jackie,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Verified Customer

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Blake Hodges Nashville, TN

They claim to cover everything and do not. Service on the phone is unhelpful and doesn’t understand the service they claim to provide.

3 years ago

Reply from American Home Shield

Hi Blake, thank you for taking time to review your AHS service repair experience. We are sorry to hear that we were not helpful when you called in. We want to do our best to address your repair needs. I will be happy to speak with you further regarding this matter.

Jun. 2nd, 2021

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Verified Customer

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E P Leong Sacramento, CA

Great service, fast response and reliable.

3 years ago

Reply from American Home Shield

Hi EP,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Verified Customer

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Gary Mortag West Bend, WI

Quick and courteous service by all from start to finish!.

3 years ago

Reply from American Home Shield

Hi Gary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Valerie Mcgowan Savannah, GA

Great group try very hard to complete the job

3 years ago

Reply from American Home Shield

Hi Valerie,
Thank you for providing us with feedback about your AHS experience.

May. 20th, 2021

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Verified Customer

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Raymond Biard Marshall, TX

They take care of business in a professional manner

3 years ago

Reply from American Home Shield

Hi Raymond,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2021

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Verified Customer

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Janina Destin, FL

Gets the job done on time and get people

3 years ago

Reply from American Home Shield

Janina, we really appreciate you taking the time to write a review. Your opinion and feedback let us know when we are doing good and when we need to improve. We are so happy that you had a positive experience.

May. 28th, 2021

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Verified Customer

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Haydee Melbourne Beach, FL

because they connected me with a great professional

3 years ago

Reply from American Home Shield

Hi Haydee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

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Verified Customer

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Bernard laezman Lincoln, CA

Adequate for the purpose intended .service prompt

3 years ago

Reply from American Home Shield

Hi Bernard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Cindie Sandy, OR

They are easy to deal with and quick to respond.

3 years ago

Reply from American Home Shield

Cindie, it is great to hear you had a positive experience. We know your time is valuable and we always want to make sure the process is as easy as possible. We hope to provide you with this same level of service in the future.

May. 28th, 2021

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Verified Customer

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americo marehese Ocala, FL

company does everything to help resolve your problem

3 years ago

Reply from American Home Shield

Hi Americo,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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N/A Monroe, GA

professional, work well with questions and help

3 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

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Verified Customer

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Christy Wallace Georgetown, TX

Hard to get ahold of. Don't follow up to make sure companies took care of issues.

3 years ago

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Verified Customer

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Gil Parker Stockton, CA

Because my problem was addressed immediately!

3 years ago

Reply from American Home Shield

Hi Gil,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 27th, 2021

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Verified Customer

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Lewis J Forbes Madera, CA

on time and good work good people would recomend

3 years ago

Reply from American Home Shield

Lewis, thank you for taking time to post a review. We are very happy you had a positive service experience. We hope to exceed your expectations in the future.

May. 28th, 2021

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Verified Customer

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Joy Antiola Spring, TX

The company makes it a priority to resolve the issue ASAP.

3 years ago

Reply from American Home Shield

Hi Joy,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Doris Larson Vero Beach, FL

fast respond - trying their best to solve the issue

3 years ago

Reply from American Home Shield

Hi Doris,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2021

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Verified Customer

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JoAnn Murphy Bruce Macon, GA

They are quick to send out your service request

3 years ago

Reply from American Home Shield

Hi JoAnn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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phil w. neilson Tucson, AZ

quality of service and value for the money

3 years ago

Reply from American Home Shield

Thank you, Phil. It is always good to know our members are happy with the quality of service provided and see the value of their coverage as well. We are very happy to have met your expectations and look forward to doing so again in the future.

May. 28th, 2021

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Verified Customer

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DVALENCIA NORMAN Montgomery, AL

Very understanding with great customer service

3 years ago

Reply from American Home Shield

DValencia, we are happy to hear you had a good customer service experience. It is always important to us that we understand the needs of our members. Thank you very much for your feedback.

May. 28th, 2021

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Verified Customer

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Caroline Portland, OR

finding the right person in the beginning, then all was excellent

3 years ago

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Verified Customer

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Juanita Thierry Houston, TX

Professional, quick to service, inexpensive

3 years ago

Reply from American Home Shield

Hi Juanita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Colleen Williams Derby, KS

They are fast and efficient and friendly

3 years ago

Reply from American Home Shield

Hi Colleen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Ana Rodriguez Clarksburg, MD

Reliability, quick to respond and great customer service

3 years ago

Reply from American Home Shield

Hi Ana,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Noella Lelham San Jose, CA

Very efficient , always on time , excellent service.

3 years ago

Reply from American Home Shield

Hi Noella,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 17th, 2021

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Verified Customer

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Ed Aiken, SC

Haven't heard from anyone, said the would replace furnace been 2 weeks no one contact me

3 years ago

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Verified Customer

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Laura Crowell Rancho Mirage, CA

On time, quick response and professional representatives

3 years ago

Reply from American Home Shield

Hi Laura,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2021

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Verified Customer

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Harold Hildenbrand Wichita Falls, TX

They have taken care of all house my problems.

3 years ago

Reply from American Home Shield

Thank you Harold, for your positive review of the service you received. We hope that you contine to enjoy your coverage. We look forward to hearing about more positive experiences again in the future.

May. 28th, 2021

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Verified Customer

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Nusreta Bowser Caldwell, TX

Great Custumer service and plan. Fix or replace. Real deal.

3 years ago

Reply from American Home Shield

Nusreta, thank you for the positive review. We understand how important it is to meet our members standards for service. We hope you continue to enjoy your coverage and we will continue to do our best to make you happy as your home warranty provider.

May. 28th, 2021

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Verified Customer

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Ben Perry, Jr. Lincolnton, NC

Lack of good vendors to make repairs, lack of response after each of several calls I made to them about an unfinished service call.

3 years ago

Reply from American Home Shield

Hi Ben,
I would be glad to speak with you about your most recent service experience and the contractors.

May. 27th, 2021

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Verified Customer

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KT Cave Creek, AZ

Best response time and aisle contractors.

3 years ago

Reply from American Home Shield

KT, thank you for taking time to rate your service experience with our company. We do our best to provide prompt service and quality vendors. We look forward to meeting these same standards for you in the future.

May. 28th, 2021

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Verified Customer

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Carol Ann Basore Fallbrook, CA

Great service great response quick response

3 years ago

Reply from American Home Shield

Thank you, Carol. We do our very best to provide prompt and efficient service and we are so happy that you had a good experience with our company. Your feedback is valued and appreciated.

May. 28th, 2021

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Verified Customer

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Rod M Conroe, TX

They were fast and efficient when tending to our needs

3 years ago

Reply from American Home Shield

Hi Rod,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 17th, 2021

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Verified Customer

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Darlene Chicago, IL

Very good have someone out in 48 hours to-take care of the proble

3 years ago

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Verified Customer

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Gregory Scott Whelton Sheboygan, WI

Always reliable when contacted and the repair people chosen

3 years ago

Reply from American Home Shield

Hi Gregory,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Dr S S Bhatia Wappingers Falls, NY

Service request is handled immediately when requested

3 years ago

Reply from American Home Shield

Hi Dr S S Bhatia,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Missy Durst Seguin, TX

Did exactly what they say they’re going to do.

3 years ago

Reply from American Home Shield

Hi Missy,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 27th, 2021

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Verified Customer

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Anthony Lavigne Fort Worth, TX

They refer professionals to Get the problem fixed

3 years ago

Reply from American Home Shield

Hi Anthony,
We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2021

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Verified Customer

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David Hurst, TX

Difficult getting a live person on the phone and I don’t think they have a chat

3 years ago

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Verified Customer

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Regina Lanham, MD

My appliances are always repaired with no hassle

3 years ago

Reply from American Home Shield

Regina, thank you for sharing your experience with us. We are so delighted to hear that you received great service. We will strive to continue to meet your expectations for future service needs as well.

May. 28th, 2021

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Verified Customer

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Dennis Montgomery, AL

Prompt service , repairs done in timely fashion

3 years ago

Reply from American Home Shield

Hi Dennis,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Sharon Troutman Christiana, TN

Easy to deal with, quick response, good value

3 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 27th, 2021

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Verified Customer

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Raul Ruiz Fort Worth, TX

Customer service. Warranty coverage. Quality repairs.

3 years ago

Reply from American Home Shield

Hi Raul,
It is a pleasure to read feedback about our customers service experience! I hope you continue to enjoy American Home Shield and the coverage we provide!

May. 26th, 2021

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Verified Customer

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Kaivan Khoshroo Derwood, MD

No hassle. Easy to use. Gets the job done.

3 years ago

Reply from American Home Shield

Hi Kaivan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 31st, 2021

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