American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Alex S North Mount Pleasant, SC

Great value for the money, excellent service.

4 years ago

Reply from American Home Shield

Hi Alex,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Alvar Olivarez San Antonio, TX

They came through and performed exceptionally.

4 years ago

Reply from American Home Shield

Hi Alvar,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Angel Cincinnati, OH

Still awaiting a supervisor to call. I had an issue with a contractor and no one ever called to fix the issue.

4 years ago

Reply from American Home Shield

Hi Angel,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Angelena Mexicano Salem, OR

Great response in a timely matter and quality service.

4 years ago

Reply from American Home Shield

Hi Angelena,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Armer Hunt Hixson, TN

I have not got my claim taken care of and it's been 3 weeks.

4 years ago

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Verified Customer

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Arthur Lewis Cincinnati, OH

Worker very kind and professional . He explained all that he was going to do.

4 years ago

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Verified Customer

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Avni Sugar Land, TX

They were great and friendly and efficient

4 years ago

Reply from American Home Shield

Hi Avni,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Ben Oak Park, CA

It's a scheme and they only send out bad companies who don't repair things or falsely report equipment to get out of their contractual obligations

4 years ago

Reply from American Home Shield

Hi Ben,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Betty C Forsht Woodbridge, VA

they did nothing to assist me when a company never returned to fix my dish washer

4 years ago

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Verified Customer

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Brad Bolton Dacula, GA

Vendor showed up on time and was knowledgeable about the service requested.

4 years ago

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Verified Customer

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Bradley Kamman Birmingham, AL

in the most recent repair we have been waiting over 30 days for a compressor

4 years ago

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Verified Customer

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Brian Fort Worth, TX

No call backs or confident with information given on dispatch number. Can't understand reps that are in Philippines

4 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and contractors that serviced your home.

Jul. 9th, 2021

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Verified Customer

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Britt Ferguson Roseville, CA

prompt, effective, and useful. Thank you.

4 years ago

Reply from American Home Shield

Hi Britt,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Bryan Batulis Biloxi, MS

AHS does not trust their customers. Poor inventory. resulting in 2 week delay to replace common Refrig.

4 years ago

Reply from American Home Shield

Hi Bryan,
I hate to hear about the delay in service for the refrigerator repairs. I will be contacting you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Carlos Santibanez Avondale, AZ

Quick response and professional assistance

4 years ago

Reply from American Home Shield

Hi Carlos,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Carol Riddicküéô Philadelphia, PA

They're always proficient and true to the policy

4 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Cecelia Everitt Denison, TX

Professional, courteous, prompt and caring

4 years ago

Reply from American Home Shield

Hi Cecelia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Cenia Saint Louis, MO

Prompt service and quality customer service. Thank you!

4 years ago

Reply from American Home Shield

Hi Cenia,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Crystal Jaurigue Tucson, AZ

I called in for my ac and I got an appointment right away

4 years ago

Reply from American Home Shield

Hi Crystal,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Dana Jordan Williamstown, NJ

Easy to file a request. Great customer service

4 years ago

Reply from American Home Shield

Hi Dana,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Verified Customer

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Roy j ledet Marksville, LA

Awesome and quick service. Tech was very knew his stuff

4 years ago

Reply from American Home Shield

Hi Roy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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SAM JAYA ANANDAM Fremont, CA

Best customer experience, ease of use website

4 years ago

Reply from American Home Shield

Hi Sam,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Jill Simonson Sioux City, IA

I get what I need done and in a timely manner

4 years ago

Reply from American Home Shield

Hi Jill,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Annette smith Clinton, MD

I have had a dryer problem for weeks now and everything they come out and don't fix they say I have to call AHS BACK again that is ridiculous

4 years ago

Reply from American Home Shield

Hi Annette,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Jamie Webb Yorktown, VA

Made the call & they contacted the company right away.

4 years ago

Reply from American Home Shield

Hi Jamie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Susan Ray Pasadena, TX

The last service request took over a month to complete. I wish there were more competent partners.

4 years ago

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Verified Customer

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Melissa James Lawton, OK

Josh was really speedy in figuring out what was wrong

4 years ago

Reply from American Home Shield

Hi Melissa. We are so happy to hear that Josh was able to promptly resolve the problem for you. We appreciate you taking time to provide feedback on your experience. We look forward to working with you again in the future.

Jun. 23rd, 2021

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Verified Customer

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Kayla Tommie Fort Lauderdale, FL

Having issues with my A/C assumed if anything broke it would be covered but was hit with a $970 bill

4 years ago

Reply from American Home Shield

Good morning Kayla, We hate to hear about your most recent AHS experience to have the HVAC repaired with non covered cost I would be glad to speak with you to address the issues.

Jun. 23rd, 2021

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Verified Customer

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Mike Ponte Vedra Beach, FL

Fast, courteous service, using quality repair companies.

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Miriam Copperas Cove, TX

Because of the service given and quick respons

4 years ago

Reply from American Home Shield

Hi Miriam,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Morgan Hood Atlanta, GA

I've only had pleasant and speed experiences with AHS

4 years ago

Reply from American Home Shield

Thank you, Morgan. We appreciate you taking time to let us know how we are doing. We can't wait to provide you with the same great experience for your future repair needs.

Jun. 23rd, 2021

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Verified Customer

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Martin San Antonio, TX

I like not having the hassle of finding a service provider.

4 years ago

Reply from American Home Shield

Hi Martin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Verified Customer

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Marvin Rainey Shreveport, LA

Professional and speedy service! No comments!

4 years ago

Reply from American Home Shield

Hi Marvin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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Verified Customer

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Jennifer Slaughter Salisbury, MD

Always get resolution with issues. Great communication.

4 years ago

Reply from American Home Shield

Hi Jennifer. We really appreciate you taking time to rate your experience with AHS. It's always great to hear how pleased our members are with the service we provide. We hope that you contine to use and enjoy your warranty coverage.

Jun. 23rd, 2021

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Verified Customer

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Nalini Aiyagari San Jose, CA

Always helpful and try to solve the problem if any

4 years ago

Reply from American Home Shield

Hi Nalini. Thank you for taking time to let us know how we are doing and providing such a positive review. We value your opinion and we look forward to working with you for your future repair needs.

Jun. 23rd, 2021

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Verified Customer

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Octavia Thompson Baltimore, MD

Fast, professional, and serviced as promised.

4 years ago

Reply from American Home Shield

Hi Octavia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 22nd, 2021

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Verified Customer

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Tom Prohaska Denton, TX

Courtesy and Professionalism and always there to help.

4 years ago

Reply from American Home Shield

Hi Tom,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Rosemary Schroeder Gilbert, AZ

Arrived on time, cordial but professional, resolved issue

4 years ago

Reply from American Home Shield

Hi Rosemary. Thank you for taking time to rate your repair experience. We are so glad that your repair was resolved promptly. We hope that you contine to find value in your home warranty coverage.

Jun. 23rd, 2021

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Verified Customer

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Butfoot Chesterfield, VA

Fast response to repair comcerns when called

4 years ago

Reply from American Home Shield

Thank you for taking time to let us know about your repair experience. We are so happy that you are pleased with the service we provide. Thank you for trusing AHS.

Jun. 23rd, 2021

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Verified Customer

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Dennis Readd Middleburg, FL

Good contractor honest dependable explained problemed

4 years ago

Reply from American Home Shield

Thank you, Dennis. We appreciate you taking time to let us know how we are doing. We know how important honest and dependable service is. We are so delighed we were able to provide that for you and look forward to doing so again in the future.

Jun. 23rd, 2021

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Verified Customer

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RUTH DELAMARTER Port Saint Lucie, FL

Customer service is the best, the service is prompt

4 years ago

Reply from American Home Shield

Hi Ruth,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Ralph Jurney Sarasota, FL

Efficient, professional and so far a good value.

4 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Ronnie George Carencro, LA

Very easy process the entire way through.

4 years ago

Reply from American Home Shield

Hi Ronnie,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sanky D George Glendale, AZ

Service is on time and gets the job done

4 years ago

Reply from American Home Shield

Hi Sanky,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Sergio Alvarez Desert Hot Springs, CA

They send very helpful and professional help to your home.

4 years ago

Reply from American Home Shield

Hi Sergio,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Sharon Bendy Flint, TX

Not as good as several years ago. They declined to replace my upstairs toilet that got a crack

4 years ago

Reply from American Home Shield

Good evening Sharon,
I hate to hear about the denial of the toilet service request. I would be glad to speak with you to get the issues that have occurred through AHS.

Jun. 24th, 2021

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Verified Customer

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Sheila Joplin Katy, TX

Always have good response and service from AHS

4 years ago

Reply from American Home Shield

Hi Sheila,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Sienna Trella Eastpointe, MI

AHS has very quick company assignment for all services

4 years ago

Reply from American Home Shield

Hi Sienna,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 23rd, 2021

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Verified Customer

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Anna Mae Durkin Columbiana, OH

Serviceman had to wait over an hour for a number to finish the maintenance.

4 years ago

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Verified Customer

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Annarita Elliff Palm Coast, FL

Reliable and professional. They are helpful

4 years ago

Reply from American Home Shield

Hi Annarita,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with reliable and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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