American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Jim Long Venice, FL

Service done correctly and timely and courteously

4 years ago

Reply from American Home Shield

Hi Jim,
We appreciate your feedback and hope you continue to enjoy AS and the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Joan Davage Capitol Heights, MD

They located a company to repair my air conditioner

4 years ago

Reply from American Home Shield

Hi Joan,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Joe Artiaco Raleigh, NC

Easy to open a case, timely service that resolves my issue.

4 years ago

Reply from American Home Shield

Hi Joe,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Joel Quay Bradenton, FL

Great provider network and support process.

4 years ago

Reply from American Home Shield

Hi Joel,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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John Murphy Oklahoma City, OK

Good service, somewhat of a reasonable price.

4 years ago

Reply from American Home Shield

Hi John,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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John Nakashige Honolulu, HI

It takes a long time to get authorization from AHS when contractor tries using phone line.

4 years ago

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Verified Customer

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John Q Public Beverly Hills, CA

Quick to assign repair technicians/companies

4 years ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Josh Navarre, FL

Claimed failure of door opener was a power surge. Upon further investigation the control board didn't appear to have signs of a power surge failure.

4 years ago

Reply from American Home Shield

Hi Josh,
I hate to hear about your most recent service experience to have the door opener repaired and the lack of follow-up. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2021

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Verified Customer

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Jyl Phipps Everett, WA

When I needed a repair it was responded to very fast.

4 years ago

Reply from American Home Shield

HiJyl,
Thank you for providing us with feedback about your most recent AHS service experience.

Jul. 2nd, 2021

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Verified Customer

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Karen D Mcclerklin Snellville, GA

I have had good service and when I didn't they fixed it

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Karen,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 2nd, 2021

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Verified Customer

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Karen Gaines Houston, TX

They provided great help and saved me time and money

4 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your American Home Shield experience!

Jul. 2nd, 2021

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Verified Customer

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Kerry Gatewood Union City, GA

Prompt service, great customer service and contractors

4 years ago

Reply from American Home Shield

Hi Kerry,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Kevin Carnino Kimberling City, MO

Slow on repair parts to the technicians. Also can't tell me when parts will be shipped.

4 years ago

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Verified Customer

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Kisha Banks Tulsa, OK

Sometime difficulty communicating with representatives due to language barriers

4 years ago

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Verified Customer

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Anonymous Cedar Park, TX

Not always impressed with some of the companies that are sent.

4 years ago

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Verified Customer

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Alan Castle Broomfield, CO

They do a great job; however, I believe they could provide more transparency

4 years ago

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Verified Customer

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Albert Aguilar Redlands, CA

AHS has met every request in immediate time

4 years ago

Reply from American Home Shield

Hi Albert,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Alex S North Mount Pleasant, SC

Great value for the money, excellent service.

4 years ago

Reply from American Home Shield

Hi Alex,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield!

Jul. 2nd, 2021

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Verified Customer

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Alvar Olivarez San Antonio, TX

They came through and performed exceptionally.

4 years ago

Reply from American Home Shield

Hi Alvar,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 6th, 2021

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Verified Customer

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Angel Cincinnati, OH

Still awaiting a supervisor to call. I had an issue with a contractor and no one ever called to fix the issue.

4 years ago

Reply from American Home Shield

Hi Angel,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Angelena Mexicano Salem, OR

Great response in a timely matter and quality service.

4 years ago

Reply from American Home Shield

Hi Angelena,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Armer Hunt Hixson, TN

I have not got my claim taken care of and it's been 3 weeks.

4 years ago

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Verified Customer

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Arthur Lewis Cincinnati, OH

Worker very kind and professional . He explained all that he was going to do.

4 years ago

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Verified Customer

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Avni Sugar Land, TX

They were great and friendly and efficient

4 years ago

Reply from American Home Shield

Hi Avni,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Ben Oak Park, CA

It's a scheme and they only send out bad companies who don't repair things or falsely report equipment to get out of their contractual obligations

4 years ago

Reply from American Home Shield

Hi Ben,
I hate to hear about your most recent service experience. I would e glad to speak with you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Betty C Forsht Woodbridge, VA

they did nothing to assist me when a company never returned to fix my dish washer

4 years ago

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Verified Customer

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Brad Bolton Dacula, GA

Vendor showed up on time and was knowledgeable about the service requested.

4 years ago

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Verified Customer

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Bradley Kamman Birmingham, AL

in the most recent repair we have been waiting over 30 days for a compressor

4 years ago

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Verified Customer

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Brian Fort Worth, TX

No call backs or confident with information given on dispatch number. Can't understand reps that are in Philippines

4 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing your most recent American Home Shield experience to our attention. I would be glad to speak with you to address the service issues and contractors that serviced your home.

Jul. 9th, 2021

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Verified Customer

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Britt Ferguson Roseville, CA

prompt, effective, and useful. Thank you.

4 years ago

Reply from American Home Shield

Hi Britt,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 6th, 2021

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Verified Customer

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Bryan Batulis Biloxi, MS

AHS does not trust their customers. Poor inventory. resulting in 2 week delay to replace common Refrig.

4 years ago

Reply from American Home Shield

Hi Bryan,
I hate to hear about the delay in service for the refrigerator repairs. I will be contacting you to get the issues resolved.

Jul. 8th, 2021

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Verified Customer

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Carlos Santibanez Avondale, AZ

Quick response and professional assistance

4 years ago

Reply from American Home Shield

Hi Carlos,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 2nd, 2021

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Verified Customer

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Carol Riddicküéô Philadelphia, PA

They're always proficient and true to the policy

4 years ago

Reply from American Home Shield

Hi Carol,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Cecelia Everitt Denison, TX

Professional, courteous, prompt and caring

4 years ago

Reply from American Home Shield

Hi Cecelia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2021

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Verified Customer

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Cenia Saint Louis, MO

Prompt service and quality customer service. Thank you!

4 years ago

Reply from American Home Shield

Hi Cenia,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Crystal Jaurigue Tucson, AZ

I called in for my ac and I got an appointment right away

4 years ago

Reply from American Home Shield

Hi Crystal,
Thank you for providing us with feedback about your American Home Shield experience! We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2021

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Verified Customer

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Dana Jordan Williamstown, NJ

Easy to file a request. Great customer service

4 years ago

Reply from American Home Shield

Hi Dana,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 7th, 2021

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Verified Customer

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Roy j ledet Marksville, LA

Awesome and quick service. Tech was very knew his stuff

4 years ago

Reply from American Home Shield

Hi Roy,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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SAM JAYA ANANDAM Fremont, CA

Best customer experience, ease of use website

4 years ago

Reply from American Home Shield

Hi Sam,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Jill Simonson Sioux City, IA

I get what I need done and in a timely manner

4 years ago

Reply from American Home Shield

Hi Jill,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 2nd, 2021

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Verified Customer

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Annette smith Clinton, MD

I have had a dryer problem for weeks now and everything they come out and don't fix they say I have to call AHS BACK again that is ridiculous

4 years ago

Reply from American Home Shield

Hi Annette,
Thank you for letting us know that the issue has not been resolved. I would be happy to speak with you to assist with a resolution.

Jul. 12th, 2021

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Verified Customer

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Jamie Webb Yorktown, VA

Made the call & they contacted the company right away.

4 years ago

Reply from American Home Shield

Hi Jamie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 6th, 2021

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Verified Customer

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Susan Ray Pasadena, TX

The last service request took over a month to complete. I wish there were more competent partners.

4 years ago

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Verified Customer

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Melissa James Lawton, OK

Josh was really speedy in figuring out what was wrong

4 years ago

Reply from American Home Shield

Hi Melissa. We are so happy to hear that Josh was able to promptly resolve the problem for you. We appreciate you taking time to provide feedback on your experience. We look forward to working with you again in the future.

Jun. 23rd, 2021

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Verified Customer

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Kayla Tommie Fort Lauderdale, FL

Having issues with my A/C assumed if anything broke it would be covered but was hit with a $970 bill

4 years ago

Reply from American Home Shield

Good morning Kayla, We hate to hear about your most recent AHS experience to have the HVAC repaired with non covered cost I would be glad to speak with you to address the issues.

Jun. 23rd, 2021

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Verified Customer

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Mike Ponte Vedra Beach, FL

Fast, courteous service, using quality repair companies.

4 years ago

Reply from American Home Shield

Hi Mike,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Miriam Copperas Cove, TX

Because of the service given and quick respons

4 years ago

Reply from American Home Shield

Hi Miriam,
We appreciate your feedback and will continue to provide you with a great customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Morgan Hood Atlanta, GA

I've only had pleasant and speed experiences with AHS

4 years ago

Reply from American Home Shield

Thank you, Morgan. We appreciate you taking time to let us know how we are doing. We can't wait to provide you with the same great experience for your future repair needs.

Jun. 23rd, 2021

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Verified Customer

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Martin San Antonio, TX

I like not having the hassle of finding a service provider.

4 years ago

Reply from American Home Shield

Hi Martin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 23rd, 2021

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Verified Customer

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Marvin Rainey Shreveport, LA

Professional and speedy service! No comments!

4 years ago

Reply from American Home Shield

Hi Marvin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

American Home Shield Reviews